Poolinstore Bewertungen 

I recently purchased an EOC07. I was getting to know the machine and had an issue with one of the hoops attaching to the machines embroidery arm. I reached out to the after purchase service group and Kai responded immediately and filled out the necessary form. I am very pleased with the Poolinstore and the after purchase support service.

Bought the poolin eom directly from the poolin store, was contacted and told them what day was best for us for delivery! The packaging was secure and thoroughly protected! If you are struggling with the set up of your poolin machine the customer service is great and very easy to get hold of a knowledgable after sales representative that will help you with any question you have! 5star review for a 5 star product

La brodeuse 5/5 elle fonctionne tres bien.Service client est top. Répond toujours au problème et nous aide a trouver des solutions.

I couldn’t be happier with my experience with the Poolin EOM and the Poolin support team! As someone new to using a 15-needle embroidery machine, I had plenty of questions, and their customer service has been exceptional. Every person I’ve worked with has been patient, knowledgeable, responsive, and genuinely committed to helping me learn and succeed.

The Poolin EOM has been a fantastic investment. The stitch quality is excellent, the machine runs smoothly, and once you get familiar with it, it makes embroidery so much faster and more enjoyable. What impressed me most was knowing I wasn’t learning alone. The support team was always there to answer my questions and guide me through the process, which gave me the confidence to continue growing my embroidery business.

A very special thank you to Kevin Xu for going above and beyond. Your patience, encouragement, and willingness to answer my questions made a tremendous difference in my learning experience. Your dedication to helping customers succeed truly reflects the outstanding level of service that Poolin provides.

I first bought a Poolin EOC06 and decided pretty quickly that I wanted a bigger machine. They refunded me for the EOC06 and I traded it for an EOM. I have been extremely happy with my purchase. I have had minimal problems. Mostly operator error as I am learning the machine still. Their customer service is amazing and they are always very helpful in solving my problem. I have made some beautiful things and have enjoyed this machine very much. I would totally recommend.

Look I have to tell you about my purchase of a new embroidery machine. First off it's a Poolin EMO 15 needle. It was the best decision I made. I have had and still receive the best support a person who knew nothing about embroidering. Kai Tang is the best support system I have had since I got my machine. I was up and running in no time at all. The price was not at all bad and it was worth ever cent. Kai actually checks on me to ensure I'm still learning or making things and I have. Look take it from me, buy a Poolin or BAI. You will have a strong support system.

I bought the poolin EOX model after having the EOC 06 for a year..I wanted to see if I really truly loved embroidery before getting the multi needle machine..I must say after only having it a week.. I love everything about it..I learn something different about it every day and like it much more than the 06. This is my first multi needle machine so I was intimidated at first but the customer service reps help you and will talk to you through every step! I love my poolin EOX!!

I purchased the ECO06 a little over 2 years ago to use as my secondary machine. After only a few stitchouts, I realized this machine is a work horse! It is no longer my secondary, but my primary machine. The Youtube video for maintenance is fantastic, as is the tech support, when needed. You can't go wrong with a Poolin!

I have a Poolin EOC06 and loved it as soon as I got it! I recently upgraded to the EOM multi needle machine and it’s amazing! Customer service is amazing as well!

I love the machine it's beautiful I just wish they were more hoops that you can buy for it so you can prepare more than one tray at a time and they don't be so expensive to get other than that trying to get parts for it seems pretty easy putting it together oiling it seems easy thank you poolin

When I first received my EOC 07, the medium hoop (7.9x7.9) didn't fit. I contact support and with in a week I received the replacement from Poolin.

The support was wonderful!

I have had the ECO03 for a little over two weeks and I ABSOLUTELY love it! I am able to sew, quilt and embroider all on the same machine. It was easy peasy to learn and the customer support team is top notch. They actually reached out to me before even needing them. The Facebook group is a bonus too! I love being part of the poolin family and know that I will work my way up to the multi needle. If you’ve been looking at machines.. you can’t go wrong with a poolin!

Excellent customer service and knowledgeable staff. I was able to ask questions before purchase and Chris answered all of them and helped me find the right machine for me. It didn't end there as Chris and Leo have helped me learn how to setup and use my machine daily since I got it Monday. It does an amazing job and with their guidance setting up and using the product has been a great experience. The embroidery machine I purchased has exceeded my expectations along with all the included accessories is such an amazing deal. I have other embroidery machines from other companies, but never this great of service.

Great experience with poolin, everything was find I recommend.

I purchased an eoc05 a few months ago and have been loving it! I had my first issue that I couldn't resolve on my own and had to contact tech support. They were wonderful and walked me through fixing it. When it's time to upgrade, I will be sticking with poolin, they have made me a customer for life!

I’ve had my poolin e06 for over 6 months. I’ve been in love ever since. Today im purchasing the 15 needle and I can’t wait!

I love my poolin machine! I have gotten a lot of enjoyment using it and any time I have a question the engineers are quick to respond and help!

I’ve been very happy with my Poolin EOX machine. It has been operating smoothly and reliably since I started using it, and the overall stitch quality has exceeded my expectations. I have ordered it directly from Poolin official website. Transaction went very smooth and easy. My machine arrived in less than a week. It comes with all tools, manual and accessories to start with. I am enjoying using My POOLIN EOX machine.

I’m also impressed with the customer service. Whenever I had questions, the support team was responsive, professional, and genuinely helpful. It’s great to know they stand behind their product.

Overall, I’m very satisfied with the Poolin EOX machine and would recommend it to anyone looking for a reliable, high-quality machine backed by excellent customer support.

Machine repair technicians, available at any time of day via WhatsApp, are always ready to help you if you have any problems with your machine. Their after-sales service is incredibly efficient

Very good experience 😃