Polygon Leak Detection UK Bewertungen 

The swift customer service and clarity. The contractors experience in the industry, communication regarding the job, information and process involved, then the positive outcome and peace of mind.
Would definitely use again if required.

Our problem was a heating system leak that was totally hidden, without obvious signs of a source. We paid for the Trace & Access service.
Very professional setup, worked efficiently had all the necessary tools & knowledge to get the job done. Engineer was careful to get the facts & systematic in his approach to finding the leak.
Found the source of the leak despite it being totally hidden & avoided creating a mess.
The solution required a replacement boiler & a refund of the unused portion of the fee was returned on day of report. Trace achieved, access not required.
Definitely would recommend.

I would highly recommend Polygon. They couldn't have been more thorough in their process and fully explained everything to me along the way. They are a terrific team of people who can be trusted 100%!

!!!AVOID AVOID AVOID!!!

I employed polygon leak detection specialists to locate a leak outside the front of my home. They used the gas which the detection specialist even told me wasn’t massively accurate as it can leak out of the hole in the pipe travel through voids in the ground and pop up in a different place to the leak, this is exactly what happened. The specialist marked an area where he told me the leak was and in the coming week I dug it out only to find that not only was there not a single water pipe but obviously also no leak.

After this I completely lost faith in the product and found another solution. Welsh water sent a gang out to fix the leak and this did so within a day, I provided pictures and a report to prove that the leak was 7+ meters away from where they marked and around a completely different side of the house.

Polygon have completely refused to give me any money back as I didn’t allow them to come back to have another go at finding the leak. They seem to not want to listen to me at all and are just happy to take my money for a job they didn’t do.

I am in communication with trading standards. Looking forward to seeing what nonsense they reply to this. I can only imagine all the good reviews here are computer generated.

Please save yourself some trouble and avoid this company.

A leak in a house is like an intermittent electrical fault on a car - back in the day. When I heard what sounded like a small yet substantial waterfall behind the tiles in my aged kitchen - and then a bowl full of (by coincidence) outside tap connectors brimming with water under the sink - I picked up the red emergency phone to call the insurers. Actually, I filled in a form online. Stuart - locally based - from Polygon Leak Detection turned up promptly a few (nervous) days later - by which time the waterfall and sound fx had ceased - and he began an exhaustive search for the source of the leak using an impressive range of high tech devices with screens of shimmering colours. He also set my mind at rest regarding my own results with a hand held leak detector, which merely beeps, putting the figures into a bigger picture perspective. No leak found within walls, pipe work, sink, boiler etc. I played him the recording I'd made of the location and sound - but but but...? We went outside, and he pointed to the mini rain forest in the guttering, a far more frequent occurrence sinceI traded the cast iron guttering for what appears to be a long length of glorified plant pot, and he highlighted likely sources of ingress in the brickwork. And the lack of a downpipe didn't help as a mid terrace house sandwiched between properties with down pipes. He advised on a suitable location for one and a water butt if the field drain wasn't the best option. No word from the insurers as yet and I have excess on the policy but Stuart took the trouble, with a newly bereaved and worried sick house owner who's been haemorrhaging money, to explain what was happening (and not) and what action I could take while the kitchen remained on the To Do list. Just a thought, but they should cast him as Q if there's ever a flooding storyline in the next Bond film...

They done what had to be done supposed to have reports but absolutely nothing

The engineer was very good. Arrived at a good time and settled down to track and trace works. Kept me informed on progress and found the leak fairly quickly. Was able to expose it and I was able to get a plumber to stop the leak up shortly afterwards. Office explanation pre visit was also very clear. Only reason for 4* instead of 5* was requirement to pay up front and service is not cheap.

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Ed came to the Isle of Wight to my flat to find the source of Leak no 10. My freeholders Sovereign Network have paid thousands to repair my property. Yet again damage from a tenant who lives above and soaked his floor and my ceiling. Ed found the problem quickly and lifted the floor to see how much is damaged. Drying team soon.

The technicians arrived as arranged and were professional throughout their visit. Explaining what they were doing and answering our questions efficiently. Would definitely recommend this company.

Hele onbeleefde (zelfs ronduit 'boertig') werknemers die werken voor dit bedrijf!!

Very professional prompt did what they said they would, got no complaints

Good communication from the point of contacting the company through till the report arrived. Workmen were thorough in testing, and kept us informed of what they were doing.

Excellent work identifying and fixing a central heating leak beneath our wooden flooring.
Technician was methodical and competent taking care of our property and explaining the steps and actions taken as a thorough track and trace progressed...

James was prompt, efficient and professional and took the time to explain what he was doing, and why he was doing it, throughout his survey of our blocked drain problem.

Based on my experience I think I know why Polygon requires payment of £891 upfront for its “Track and Trace” service. Would you be happy paying for a technician to visit your home and see him leave without providing a solution?
I called Polygon on the advice of the contractor who had been unsuccessful in identifying and curing a leak in a downstairs room. Their technician sprayed dye which he described as being “like food colouring” onto the slates and then hosed it down. The hope was that coloured water would come through and therefore allow the source to be identified. No dyed water appeared and, on reflection, if it had done it wouldn’t have identified the actual point where the water was coming in because of the wide area to which the dye was applied. I provided the technician with my ladder as his wasn’t long enough to reach the area where he wanted to apply water. Even then he didn’t go up to the top of the flat roof because he considered it to be too high. An internal inspection was undertaken in the ground floor room where the water was dripping from the false ceiling. A downlight was removed from the ceiling, and a photograph was taken through the hole into the void between the original and false ceilings. This did show what appeared to be a crack in the wall which I think the technician decided allowed him to say that he had tracked the leak. In addition a small part of the floor was lifted in the room above where the water was dripping down. Nothing was noted. I did receive a partial refund because, while they say they tracked the leak, they didn’t trace it! I cannot comment on the company’s ability to trace a leak from a pipe because Polygon didn’t undertake this type of work in my case!

The engineer was courteous.He explained everything he did.He listened too our ideas.He found the leak.