Faye, robin, cosmo and brad have been so amazing, faye has been a pleasure her communication and listening to the customer is excellent. Thank you so much for your time and the efficiency has been gre... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Picnic Team have been very very helpful from the start. Mark who was the main person who got our mortgage over the line and Richard who gave me a call first thing to give me the good news our mortgag... Mehr ansehen
Unternehmen hat geantwortet
After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
Kontaktinformationen
Vereinigtes Königreich
- picnicmortgages.com
4,5
Hervorragend
184 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Useless and annoying
Another website that promises to show you mortgage rates, makes you fill a lot of personal data, doesn't give you any information whatsoever and then annoys you with unscheduled calls (they should now that's considered very rude by today's standards).
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Mirko,
We’re sorry to read this. Nobody who uses our service should feel that they’re being bombarded with phone calls. After reviewing the messages in your customer portal, it’s possible there was a misunderstanding about the service we offer.
Just to clarify, once we receive a request from someone seeking mortgage assistance, we first look to speak with them so that we can provide a more meaningful mortgage quotation based on their specific requirements. This is all part of the personal service we aim to provide and offers the opportunity to explore a range of mortgage options that may not have initially been apparent or considered.
If you’re open to it, our Chief Customer Officer and co-founder, Paul Coss, would like to speak with you directly to address your remortgage needs further and, hopefully, achieve a more satisfactory outcome.
To arrange a day and time convenient for you, please feel free to contact Paul directly, either via email (paul@picnicmortgages.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Picnic having been fantastic throughout…
Picnic having been fantastic throughout the whole mortgage application process, helpful at every point.
it was nice to have someone to go a talk to if i had any qauetions
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks for your kind words, Rebecca.
We're chuffed to hear that our team took good care of you during your mortgage journey and made sure they were always on hand when you needed them. That's exactly as it should be.
Wishing you all the best for the next chapter. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Nicola was werry good she sorted my…
Nicola was werry good she sorted my morgade thank you and for all team
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your review, Egidijius!
We're so pleased to hear that Nicola provided such stellar support for you throughout your mortgage journey. We'll be sure to pass on your kind words; she'll be chuffed to know her help made such a positive difference.
Wishing you all the best for the next chapter.
Cheers,
Team Picnic
They really made it easy
Entering the world of home buying for the first time. I had no idea what to expect. But from the first phone call, everyone at picnic have been welcoming, honest and supportive. The level of detail the put into the first steps makes it really clear what you can borrow and the realistic figure makes it so much easier to search for properties. Everyone I have dealt with have been fantastic. And they made the daunting process an absolute breeze. Their website is fantastic. Makes it so clear what step you are at and if anything is needed. And check in regularly so you are not left wandering what is happening. I would like to thank all staff I have been in contact with and am hoping for a smooth finish to this process as we enter the final stages
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for sharing your experience with us, Nathan!
Navigating your very first home-buying journey can be quite tricky without the right guidance. So, we're delighted you chose us to help you through it. Our mortgage team has put a lot of effort into ensuring all our customers feel supported and well-informed at each stage of the process. It's great to know that came through for you.
Wishing you all the best for the remainder of your journey. If you need anything at all, you know where we are.
Cheers,
Team Picnic
As a first buyer
As a first buyer, Picnic and all team has helped us hugely throughout the process, even when the process seemed not to be moving, they were there checking on us, clarifying any questions and reassuring through each step. Thank you
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks for your lovely review, Lucas.
It's great to hear that our mortgage team provided plenty of support and guidance throughout your mortgage journey, keeping you updated at each stage. That's exactly what we aim for!
Wishing you all the best in your new home. If you ever need our help again, you know where we are.
Cheers,
Team Picnic
First time buyer and have never spoken…
First time buyer and have never spoken to a mortgage adviser before but from my experience it has been so easy, they do all the leg work, and organise a solicitor who pretty much have an identical approach as above. Just had to send the odd document when requested.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Sean,
Thank you so much for your review.
The home-buying process can seem quite confusing, particularly if it's your first time. We're chuffed to hear that our team were able to make your journey feel smooth and straightforward.
If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Highly recommend!
Highly recommend! Overall, excellent service - there's a whole team dedicated to you, everything is explained perfectly well, communication seamless. I went to Picnic having had a mortgage application rejected and got moved on by my previous broker. One call with Picnic gave me confidence to do another application and less than 3 weeks later, I got the good news!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your recommendation and lovely review, Ridwan. We really appreciate it.
Buying a home and finding the right support for the mortgage process can be extremely daunting, particularly when you've already faced rejection elsewhere. We're delighted that you gave us the chance to find the right solution, and so pleased that we were able to deliver that outcome for you.
Congratulations on securing your mortgage, and we wish you all the best for your next chapter!
Cheers,
Team Picnic
Antwort von Picnicmortgages
Thanks so much for your review, Anne.
We're so pleased to hear that you found our service and our team so helpful and supportive during your mortgage journey.
If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
I just wanted to say a massive thank…
I just wanted to say a massive thank you to PICNIC team, all your help searching our mortgage especially to James Nicholls. Your patience, quick communication and expert advice and guidance made a stressful process so much easier. I’m trilled with the outcome and truly appreciate your hard work. Thank you so much again for supporting us through the mortgage process. We know our situation wasn’t the easiest, but your dedication and reassurance meant the world to us. We are so excited for our new home.
I definitely recommend PICNIC- morgage broker, James Nicholls team enough. They went above and beyond to find us the possible rate and handled every hurdle and complete professionalism. If you need a broker who is transparent, responsive and genuinely cares, look no further. Rest assured sending their contact details to my friends and family looking to a home.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Wow! Thank you so much for your lovely review, Garah.
We're delighted to hear that James and the rest of our mortgage team helped make your home-buying journey so clear and stress-free. That's exactly what we aim for every time. James will be thrilled to know that he left such a positive impression and that his guidance was so appreciated.
Wishing you all the best in your new home, we hope you make lots of wonderful memories there.
Cheers,
Team Picnic
Excellent from start to finish managed…
Excellent from start to finish managed to secure a mortgage for us in a very timely manner made everything as simple as possible
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your kind words, Bam!
We're delighted to hear that our team helped to make your mortgage journey smooth and straightforward.
Wishing you all the best in your new home. If you ever need our help again, you know where to find us.
Cheers,
Team Picnic
Very poor service once paid and do not resolve issues in a timely manner
UPDATE: Since writing the review below and Picnic Mortgages being paid for a service, I have not had my re-mortgage finalised yet due to them not sending the documentation to the Solicitors (which they recommended to me). Please be aware that you are required to pay for the services they have provided as soon as you agree to accept the re-mortgage offer even though the re-mortgage has not been finalised. Once you have paid they take away your ability to book a call with the relevant people if you have a query or issue that needs to be resolved, you can still send a message, however, these are often ignored and I have now made a formal complaint about this company which is being investigated.
Great service provided by all staff at each stage of my re-mortgage process, very friendly, polite and helpful, always available at a convenient time for me if I wanted to speak to someone through the call booking process. Guides were very helpful too and explained everything I needed to know at each stage of the process.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Hayley,
We’re so sorry to hear that, since you posted your original review and after initially securing your mortgage offer, we appear to have dropped the ball in helping you get to your completion date. This is clearly not the level of service anyone should expect, and we sincerely apologise for any unnecessary stress this may have caused.
It’s always our aim to keep things moving smoothly and swiftly right through to completion, whilst keeping our customers in the loop at all times, so it’s very disappointing that we’ve missed the mark here.
It’s good to know that Yiannis and Layne have now helped to get things back on track and are supporting you through to the end of your mortgage journey.
If you’d like to speak with anyone else regarding your experience with us, please feel free to contact our Chief Customer Officer and co-founder, Paul Coss, either via email (paul@haysto.com) or phone (07971260848).
Once again, please accept our apologies, and we wish you well for the future.
Thanks,
Team Picnic
Fully recommend
We've been recommending Picnic to everyone we've spoken to since literally our first call with our team. We are first time buyers and, in the past, we've either muddled along ourselves or had less-than great experiences with advisors so the team at Picnic have truly been a dream.
Everyone we've spoken to has been so knowledgeable and efficient, and everyone has been incredibly friendly and understanding which is a massive plus during such an intense process. Specifically for myself and my partner doing shifts and multiple jobs, the flexibility of hours has been brilliant. We just want to say a massive thank you to everyone for all their help.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thank you so much for your kind words, Lynsey.
The mortgage process can be extremely daunting, particularly for first-time buyers. Well done for sticking with it and not giving up! We're so chuffed to hear that everyone involved helped make your journey smooth and straightforward. That's exactly what we aim for.
Thanks also for your recommendation; it means a lot. Wishing you both all the very best for your next, exciting chapter.
Cheers,
Team Picnic
A brilliant experience
From start to finish, the team at Haysto/Picnic have been exemplary.
With my poor credit and terrible history, they worked hard and not only found a mortgage that would work for me...they helped me get the one thing I thought would be ever out of reach.
Today I received my mortgage offer.
I'm finally able to give my family a forever home, all thanks to Haysto.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for your lovely review, James!
We're delighted to hear that our team were able to deliver that all-important mortgage offer for you - congratulations!
We wish you all the best and that you make lots of happy memories in your forever home.
Cheers,
Team Picnic
Picnic mortgages have been nothing but…
Picnic mortgages have been nothing but great from the start to getting my mortgage offer!
Would highly recommend to anyone.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi John,
Thanks so much for taking the time to leave us a review.
It's brilliant to hear that you had such a positive experience with us, and even better that we've helped you secure your mortgage offer. Buying a home can be a stressful process at times, so it's great to know the team made things smooth and straightforward along the way.
We really appreciate your recommendation, and we wish you all the best for this exciting next chapter.
Cheers,
Team Picnic
Such an amazing and quick service
Such an amazing and quick service. The team jumped on my asks and processed the application so efficiently and always provided regular updates and communication. A* service and would highly recommend
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Alex,
Thanks so much for taking the time to leave such a lovely review.
It’s great to hear that the team worked so swiftly and kept you in the loop throughout the process. We know how important clear communication and regular updates are when you're applying for a mortgage, so it’s brilliant to hear that stood out to you.
We really appreciate the recommendation. Feedback like this means a lot to the whole team.
Cheers,
Team Picnic
Constant spam
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Charlie,
We’re sorry to read this. Our Chief Customer Officer and co-founder, Paul Coss, has attempted to reach out and speak with you to investigate your concerns further, but we understand if you prefer not to do so.
If you’d like to speak with Paul regarding any aspect of your experience with us, please feel free to contact him directly, either via email (paul@haysto.com) or phone (07971260848) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
From start to finish our experience was…
From start to finish our experience was above and beyond. As first time buyers we hadn't a clue where to start and was guided through every stage with easy and confidence. Would absolutely recommend to anyone wanting a mortgage. Many thanks
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thank you so much for taking the time to leave such a lovely review.
Buying your first home can feel like a bit of a maze, especially when you're not sure where to start, so it's fantastic to hear that the team helped guide you through each stage and made the process feel straightforward and reassuring.
Congratulations on your new home, and we wish you all the best for this exciting next chapter.
Cheers,
Team Picnic
First time buyers picnic made…
First time buyers picnic made everything so simple and straight forward can't thank Matthew and the rest of the team enough for how easy they have made everything!!!
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for the lovely review!
Buying your first home can feel like a bit of a maze, so it’s great to hear that Matthew and the rest of the team helped make the process simple and straightforward for you. That’s exactly what we aim for.
We’ll make sure your kind words are passed on to Matthew. Feedback like this really does mean a lot to the team.
Wishing you all the best in your new home, and thanks again for choosing us to help with your mortgage journey!
Cheers,
Team Picnic
constantly harassed by phone calls
wouldn't have signed up if I realised it was going to be a phone service rather than online. been absolutely hounded by phone calls and texts from them, blocked at least 2 numbers possibly 3. emailed the day I signed up requesting data deletion which has been ignored so far and has 15 days left to respond to before they are in breach of GDPR.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Sophie,
We’re sorry to read this. Nobody who seeks our help with their mortgage should feel they’re being overwhelmed by unnecessary calls and messages. That goes against everything we stand for.
One of our Mortgage Managers, Evan Parry, has attempted to reach out and speak with you to investigate your concerns further, but we understand if you prefer not to do so.
Regarding your data deletion request, rest assured, we take all GDPR and data protection requests seriously. You should now have received an email from Evan to confirm that your details have been deleted from our systems, in line with your request.
If you’d like to speak with Evan about any other aspect of your experience, please feel free to contact him directly via email (evan.parry@haysto.com) when you’re ready. If not, we wish you all the best for the future.
Thanks,
Team Picnic
Antwort von Picnicmortgages
Thank you for your review, Steven.
We're pleased to hear that we helped make your mortgage journey smooth and straightforward.
Wishing you all the best for your next chapter.
Cheers,
Team Picnic
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