Very happy with the service from Pet Flaps UK. The quality of service and workmanship was excellent, and we were given really good advice on selecting the right product (we went with the Ranger... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
The order process was easy, quick and efficient. Communication was excellent. The installer Russell was friendly, professional and knowledgeable. I don’t think we could have asked for a better service... Mehr ansehen
Unternehmen hat geantwortet
The process was really easy to follow. Payment was easy - excellent customer service. Was recommended a Closer white dog flap appropriate to our door and size out dog was used to, as previously had a... Mehr ansehen
Unternehmen hat geantwortet
Following a live mouse in the 10 year olds bedroom incident, I decided to invest in the Zeromouse catflap updgrade. I have to say that it's been installed (very quick and easy, I had to order an ext... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading provider of cat flaps, pet flaps and dog doors. We have extensive experience in supplying and installing pet flaps for a wide range of properties, giving your pets the freedom to come in and out of your home when they please. They are essential for allowing your pets to really make the most of your home and outdoor spaces, our cat flaps also offer the ultimate convenience and comfort for your favourite furry friends. So they won’t have to rely on getting your attention to get out of your house. Of course, it also means that your pet can be left at home for longer periods of time, without you having to worry about being there to let them in and out. There are a number of factors to consider when choosing a suitable pet flap for your animal, including the style and size. The right installation for your property will also depend on where you are planning on having it and many of our cat flaps or dog doors come complete with a 3 year manufacturer's guarantee. From the smallest cat to the largest dog we are sure to find a solution to your needs. Microchip Activated Cat Flaps which let your cats in but keep the neighbours’ cats out - No more bullying or stealing food Slimline Glass-fitting Cat Flaps – Specially designed for sliding glass patio doors Larger Size Cat Flaps for big breeds like Maine Coons – they suit little dogs too 4 Way locking Pet Flaps – Set a curfew for when your cat comes home Internet Connected Cat Flaps and Dog Doors – Controlled by PC or mobile phone App High Tech Electronic Powered Pet Doors – Suitable for small cats up to big dogs High Security Doors for Big Dogs – Practically Burglar-proof Beautiful and Durable Wooden Dog Doors – Hand-made by Belgian craftsmen
Kontaktinformationen
Swan Buildings, 20 Swan Street, M4 5JW, Manchester, Vereinigtes Königreich
- 0161 464 4171
- customer@petflapsuk.co.uk
- petflapsuk.com
4,7
Hervorragend
304 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Excellent customer service
Excellent customer service. Fromthe enquiry call to my doggy door installed it took less than 2 weeks.
The person who took my call was very knowledgeable about their products and adviced me on the best solution for my requirement.
The pricing included everything, there were no hidden costs.
The installation was done to an excellent standard, leaving a clean area after the job and even going the extra mile to help fix a little issue with my door.
I would 100% recommend this service.
2. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Super review for us and thank you sooo much! Each and every one of us in the Pet Flaps UK Team so cares about what our customers have to say and I am delighted to hear about our fitter going that extra mile. Thank you again, John at Pet Flaps UK
Friendly and easy
Great experience getting quotes for various approaches to fitting flaps in and out of conservatory, Terry was quick and easy to communicate for the measuring and fitting appointments and left everything tidy
4. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you so much for giving us a 5 star review. We try hard to give our customers options and choices with quotes and suggestions. Terry is very popular with our customers and we will be sure to pass on your kind comments. John, Director and Owner Pet Flaps UK
Easy to use for contract and payment
Easy to use for contract and payment. Most importantly Fitter was incredibly friendly, informative and helpful.
3. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
That's a lovely review for us, thank you so much! We are always delighted when we get praiseful feedback to pass onto our friendly fitters. Best wishes from John and The Pet Flaps UK Team.
Excellent customer service, installation, and payment options.
John at Pet Flaps UK discussed all options with me on the phone.
I purchased separately a PetSafe Extreme Weather Dog Flap.
Terry the installer discussed the installation and options before he started.
Terry did an excellent and considerate installation in a lounge to garden exterior composite door.
I highly recommend using Pet Flaps UK. petflapsuk.com
(Be careful; there are other companies with very similar names and website addresses.)
29. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you so much for this super review. Terry has been with us for several years and is very popular with our customers, we shall of course pass on your kind words. And for the benefit of other customers thank you for pointing out that we have imposters out there trying to mimic our success.
Excellent
Excellent service. Very friendly and helpful advice. Good communication throughout. Josh fitted the catflap and was outstanding; friendly, helpful and explained everything to me. I have already recommended to a friend. Thank you.
22. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you for your wonderful feedback and the five stars - we will pass your kind words to Josh! We also very much appreciate your recommendation! We hope your furry friend is enjoying his new flap! With our best regards from all the team at Pet Flaps UK.
Would recommend
Quick, prompt and friendly service. Would recommend.
23. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
That's a great review for us and sorry we took a bit of time to reply. So pleased you will recommend us. Best wishes from John and the Pet Flaps UK Team
Excellent cat flap fitting service
Terry was great at communicating with us and then did a great job fitting the cat flap. Highly recommend . We couldn’t have done it ourselves, thanks Terry!
22. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you for taking the time to send such great feedback. We will let Terry know he has five stars from you! We hope your furry friend is enjoying his new pet flap. With best regards from all the team at Pet Flaps UK.
Pet-Tek Dog flap fitted into glazed…
Pet-Tek Dog flap fitted into glazed French door. Company offered advice on most suitable product. Easy payment portal. Expertly fitted by Terry ! Great all round service. 👏👌
22. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Wow, five stars and great feedback - thank you very much! We will pass your kind words to Terry. Pet-Tek are a great choice of flap for glass installations - we hope your furry friend is enjoying it! All the best from the team at Pet Flaps UK.
Absolute terrible aftercare
Absolute terrible aftercare the dog flap wasn't sealed correctly and after a while started slowly building with water which slowly turned green after I contacted them we sent photos, emailed and phoned but absolutely nothing from their end.
It was fitted incorrectly and we are nearly a thousand pounds down on a dog flap!!!!!!!
1. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Even if a review is poor we feel it is fair that our customers and potential customers are given opportunity to hear of other customers experiences. Our follow up communication to you has been poor and we hold our hands up, mistakes were made. Like many trades we provide a full year's warranty on workmanship but, as is the case here, issues were reported to us well past that year. Nevertheless we still value providing good follow-up service on installations and I have today personally spoken with Mick who installed the dog door and he will attend to examine the installation and attend to whatever may need to be done. Although Trustpilot should not be considered as a forum for debate, for the benefit of other customers I feel it just and fair to point out that the quoted figure of 'nearly a thousand pounds' is more than double that charged for the job. Mick will be out as soon as he can as re-application of silicone is not practical on a rainy day. Kind regards. John Carolan, Director.
Great service fit into wooden door
Great service pet flat arrived within a few days & the right size. Terry fitted it the following week. Wasn’t a straight forward fit into a wooden door but he done a great job, looks good & no mess. Thank you very happy with it.
17. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you for your lovely feedback and five stars! It is very much appreciated and we will be sure to pass your kind words to Terry. We hope your furry friend is enjoying his new flap! With best regards from all the team at Pet Flaps UK.
Terry was brilliant
Terry was on time, extremely efficient and got the job done to a very high standard of finish in double quick time. Loki is delighted and we've already had several mice as presents...
15. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
We are so pleased to hear you and Loki are both pleased with your pet flap and we will be sure to pass on your kind words to Terry. Pet Flaps UK will soon be introducng devices which stop your cat from bringing in mice and other prey through the cat flap. We'll be sending out bulletins soon.
Great service!!
Terry and co were friendly and quick with our order and installation - I’m really happy as is Frankie 🐈
9. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Special message to Frankie from the Pet Flaps UK Team. 'Happy cats and dogs and happy hoomans are our business. Thank you so much for taking the time and trouble to leave us such a great review!'
Very quick
Very quick
Clean
And answered questions with patience
4. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
That's a super review for us, thank you so much. We don't mind answering questions at all, we enjoy offering helpful advice. Best wishes from all the Pet Flaps UK Team.
Excellent service
Excellent service - great communication, on time, quick delivery, very pleasant, easy to deal with. Unusual to find such a combination these days. Well done and thank you.
3. April 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Wow, five stars! Thank you for such lovely feedback, it is very much appreciated. We hope your furry friend is enjoying his new pet flap! With our very best wishes, the Pet Flaps UK Team.
Amazingly quick and the customer…
Amazingly quick and the customer service was excellent. Terry the fitter was a very efficient!
Couldn’t recommend enough
29. März 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
We are so pleased to hear you find our customer service and terry's workmanship worthy of 5 stars. Thank you so much and Easter Greetings from all the Team at Pet Flaps UK
Excellent service from start to finish
Excellent service from start to finish! Terry who installed the glass and cat flap was 10/10! Would highly recommend this company.
29. März 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Wow 10/10 for Terry, thank you so much. Best wishes from all the Pet Flaps UK Team and we will be sure to tell Terry.
I have just had a dog flap installed in…
I have just had a dog flap installed in my wall and couldn't be happier with the results. My doggies are really enjoying being in and out. From start to finish, the process was seamless and my questions were answered super quick!
20. März 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Wow, five stars! Thank you for such great feedback. We are so pleased to hear your furry friends are enjoying their new pet flap. With best regards from all the team at Pet Flaps UK.
Excellent service & good workmanship
Had really good service from Petflaps UK, from advice on which catflap might be suitable for me all the way through to the fitting itself. Happy to recommend them.
21. März 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you very much for your lovely feedback which is very much appreciated! We hope your furry friend is enjoying his new Closer Pets pet flap! Wth very best regards from the team at Pet Flaps UK.
Disappointing experience with Pet Flaps UK & Sure Petcare.
I recently had a SureFlap Catflap Connect installed and found it to be defective. I did not buy the product direct from the manufacturer, I bought it from Pet Flaps UK. The 'customer service' from the manufacturer, Sure Petcare, has been truly awful. They have put the onus on me to not only test the product but actually film myself doing it and send the footage back to them. Only after I posted a negative review on TrustPilot did the owner of Pet Flaps UK fit a new one. Unfortunately, the replacement unit was also faulty but Sure Petcare replaced it directly themselves and told me to discard the faulty unit. I fitted the new unit myself and it is now working so it was third time lucky! To my utter astonishment, even though I'm paying monthly for the product and the installation, the owner of Pet Flaps UK wanted to come to my home to retrieve the faulty flap so he could claim a refund from Sure Petcare even though Sure Petcare replaced it themselves without charge. Either he's a bit slow or he thinks I am! If I'm being honest, I'd never use either company ever again!
21. März 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
We encourage our customers to register for 3 year's customer support with SureFlap and this their policy as they wish to maintain direct relationships with users of their products and for customers to avail themselves of SureFlap's excellent customer support. In the event of a device being found to be faulty we of course attend to install a replacement. At the time of today's reply here it has not been established if in fact the device is faulty or if there maybe user error. SureFlap have, we understand, promptly despatched direct to customer a test kit and if the device is found to be faulty then we shall promptly send an engineer to replace it. We are SureFlap's nationally approved installer and find their products be be of excellent quality. On the occasions we have feedback from customers soon after installation that their device is faulty we, in line with SureFlap's policy, recommend that our customer registers the serial number of the device direct with SureFlap to to access their 3 year warranty and at the same time their technical support staff may be able to diagnose whatever may be at fault over the telephone, or, in the case of Connect products over the Internet. It has been our experience that on the vast majority of occasions the fault has been user error and SureFlap's support staff have been able to resolve issues much quicker than our customer waiting for a return visit by one of our installers. In this customer's circumstance we look forward to the results from the test kit to determine if the device is faulty and needs to be replaced and if that is the case we will arrange the installation of the replacement with courtesy and good grace. For the benefit of readers of this review and reply we point out that whenever we have a customer report of a microchip activated device not functioning properly we offer immediate courteous, helpful and practical advice on how to put the device into simple mode of the pet being able to push open the flap without microchip activation while a solution is found for whatever fault may exist. On this occasion I took the customer's telephone call myself and offered such advice in order to maintain our high standards of customer service. John Carolan, Director and Owner.
Prompt and efficient service
Prompt and efficient service. I ordered a microchipped cat flap which was delivered and installed into a wall with no bother within 10 days. Jimmy the fitter did an excellent job. They refunded 2 unused tunnel sections.
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von Pet Flaps UK
Thank you for your great feedback! We do appreciate you taking the time to share your experience. We'll be sure to pass your kind comments along to Jimmy, who we consider a bit of a wall installation wizard! We prefer to over-quote and refund, that way our installers have enough equipment to do the job! We hope your furry friend is enjoying his new flap! With our very best regards, from all the team at Pet Flaps UK.
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