PetcoveshopBewertungen 

After a problem I had with my litter box having an odour issue, I contacted customer service . They went above and beyond to fix my issue and keep their customer happy . I have nothing but praise for”CM” for the professionalism. They kept me informed regularly and was a pleasure to correspond with. Keep up the amazing job !!!!

Highly recommend Petcove! We purchased an automated cat litter box from them, and when we had an issue, their customer service was fantastic. They replaced the unit right away, followed up to make sure everything was working properly, and made the entire process easy and stress-free. It's great to see a company that truly stands behind its products and cares about its customers.

Based on our experience, I would not hesitate to recommend Petcove to anyone looking for quality products backed by exceptional customer service. The Wheeler's Simi Valley Ca,

I am so pleased with Petcove electric litter box. When mine messed up, I was so sad! I contacted Petcove via email, Mrs. Alondra responded back right away and helped me get a new Petcove electric litter box! So happy my home doesn’t smell anymore!

After a small piece broke off our litter box, it would no longer work so we called to maybe get a replacement part. Alondra let us know that the part was on back order but the company would gladly replace our litter box. It arrived within 3 days of talking with Alondra. We were amazed at such good customer service and wish every company would stand behind their products like this one! Thank you so much. We have bought 3 units total, one for us and 2 for our adult children. So glad we chose this brand!

Great customer service. They were honest, quick response, no hassles and professional.

I had purchased an automatic self-cleaning litter box that I purchased on Amazon. When I notified the manufacturer about a malfunction with the cover for disposed litter, they were very responsive and accommodating. I was surprised and relieved that they did this for me. It’s hard to come by good customer service these days, so it’s worth the purchase. Kudos!

Even though the litter box didn't work for five months, the customer service I recieved from Alondra really helped and got me a new one! The litter box itself is great for large cats and for cats who don't like more enclosed automatic litter boxes. It comes with a nice set of bags, and it's very easy to clean since it doesn't stain easily, which is a bonus when cleaning. Overall, this is a very good product with some minor issues, and it's definitely worth the price if you're looking for an affordable, open automatic litter box.

Quick to respond to my issues and resolve it.

I want to share my experience with the customer support at PetCove. I had a problem with my PurrTek, and the customer care representative, Butch, was incredibly helpful and accommodating. I simply provided the information he needed, and during that very same email exchange, he informed me that he was sending a new replacement, which is expected to arrive tomorrow! The process was incredibly smooth, and I am so satisfied. If you ever need help, Butch is the guy to go to! Thanks a lot!"

Butch and Fred were prompt and efficient in helping me. When I reached out about a problem with my automatic litter box not running properly, Fred responded almost instantly and walked me through all the necessary troubleshooting procedures. When that didn’t work, I emailed again the next day and Butch was able to get me a new unit which shipped almost instantaneously. Both of these gentleman were not only kind and knowledgeable, but incredibly helpful and quick to action! Petcove just earned a lifetime customer - Signed, Me and my beautiful fur baby 🐾

They were ever helpful with ever question that I have and fast to answer.

We would give them 10 stars if we could. We purchased a Purrtek Max from an outlet store and it turned out that it was missing a couple of crucial parts to operate it and we could not return it. I reached out to the support team at Petcove to see if they could help us and CM and the Petcove team went above and beyond (when they didn't have to) to help us find the missing parts and ship them out to us asap! Thank you CM for all your help!!
Dan & Michelle

Easy to reach support and find a resolution and replacement

The customer service was great. CM was very helpful, would recommend.

My experience with Petco has been absolutely excellent Alondra was so polite and helpful in returning the product and shipping me a new one all I had to do was send a product ID number from buying it and the picture there were no questions asked I highly recommend Petco to everyone that I know that has a cat the service is absolutely excellent and I love the lifetime warranty Petco is one of the only companies that I know that do not give you a hassle over returning something thank you again Alondra for all of your help so much appreciated

I have bought the PurrTek Light and once I received it, I registered for the lifetime warranty. This product exceeded my expectation because I thought youd have to use the app to control the automation. It works just fine as soon as you plug it in. I had it for 2 cats and it has been the best purchase to save time. It did last 2 years but i think its because i have 2 cats using it, so it was constantly going haha the lifetime warranty process was a great experience. The customer service with PetCove is outstanding, they do care about the customer and stand by their products. Fred is the one who helped me and I am grateful to have bought this product brand out of the others as some don't follow up or even reply if there was any issues. By me, I recommend this product without a doubt. Thank you again PetCove and associate Fred.

These guys are amazing. They stand behind their products. And provide the best customer experience.

With next day delivery on warranty items.

immediately got back to us and since they couldn’t replace our broken part, they sent us a whole new replacement. very impressed!

From beginning to end the customer service representative kept me up to date on how they would resolve the issue with my litter robot in a timely and courteous manner. Top notch service for sure!

We ordered PurrTek Light Self Cleaning Litter Box through Amazon and six months later it stopped working. We contacted Petcove and within a week we had a new litter box. They were super helpful and fast. Customer service was excellent. They communicated every step of the way.