Overall, a great experience! Whenever I’ve had any questions or issues, a quick email has always been enough to get everything sorted quickly and easily. A big thank you to James, who helped me thi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I wanted to share my deepest appreciation for the incredible support I received today from Isobel. I faced real difficulty uploading my documents, but with her expert guidance and thoughtful advice, s... Mehr ansehen
Unternehmen hat geantwortet
Jordan was quick to answer my questions. The information session was straight forward, she clearly knew what she was talking about which I really value in a call like that, zero fluff. She was very fr... Mehr ansehen
Unternehmen hat geantwortet
Great help from Louise trying to sort out more complex issues. Personal, friendly and offering multiple options to get things moving forward.
Unternehmensdetails
Über Personnel Checks
Vom Unternehmen geschrieben
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Vom Unternehmen geschrieben
Kontaktinformationen
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Vereinigtes Königreich
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,7
Hervorragend
10.139 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Quick enhanced DBS service
So having at least 4 dbs checks, because I am now being paid I had to have another. These guys were really good, the turn around was unbelievably quick (2working days!). Highly recomend both them and Jamie, who handled my case!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Simon,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The lady I spoke with
The lady I spoke with, was very helpful and Understanding.
When I explained my issues to her, she was very happy to help and one click my application issue was sorted. Thank you.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Osarodion,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Absolutely appreciate the process and…
Absolutely appreciate the process and response. I just got it in with in 24hrs. The service is very good.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Saiteja,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
We used Personnel Checks for a DBS check.
We used Personnel Checks as our umbrella company for a DBS check. Everyone I spoke to was very helpful, knowledgeable and friendly.
The system was easy to use and did the job.
We’d definitely use them again.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Isobel was very professional and…
Isobel was very professional and provided the exact information I needed to track the progress of my application.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi John,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Phone advisers at Taxi plus
Warm friendly and patient people that listen and are empathetic enough to understand older generations that do not understand the tech world we have had to move into.
Both Isabel and Gemma at Taxiplus based in Blackburn have possessed all the qualities above.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Paul,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great service
Our company has been using Personnel Checks to process our DBS' for a few months months now and we have received a great service. They respond quickly and professionally to any queries and questions. Louise (Customer Service Team Leader) has been exceptionally helpful. Thanks guys!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
The Best Support Experience I’ve Had in Years!
I had an absolutely wonderful experience speaking with Gemma today. She was incredibly knowledgeable, answered every single question I had and truly knew her stuff. It is clear that she loves her job and her friendly attitude made the whole process much easier. In today’s climate, where great customer service is so rare in shops, restaurants and over the phone, she completely stood out. She didn't rush me at all, took the time to explain everything thoroughly, and gave me as much time as I needed. Truly a breath of fresh air!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Shelley,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
This is not a mandatory course and this…
This is not a mandatory course and this is a shitty service they’re providing. There is no refund, no date change, No reminder etc. waste of time and money. Only they want money that’s it. Don’t go though this !!
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Bibin,
Thank you for getting in touch and for sharing your experience. I am sorry to hear that you were dissatisfied with the service provided.
Unfortunately, our safeguarding courses are non-refundable. To participate, attendees must be logged into the course by 9:15 am. Our records show that you attempted to join after the course had already started. As a result, you were unable to complete the course because attendance requirements were not met.
We also send two reminder emails to all attendees one the day before the course and another on the day of the course to help ensure participants have the joining information and are able to log in on time.
I appreciate that this may be disappointing; however, in line with our attendance and booking policy, we are unable to offer a refund on this occasion.
Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Regards,
Lisa
Excellent Service and Great Support from Lisa
I had a very good experience with Personnel Checks. The process was handled professionally and smoothly from start to finish. Lisa Jolley was extremely helpful, polite, and supportive throughout the process. She explained everything clearly, responded quickly to my questions, and made the whole experience easy and stress free.
I really appreciate Lisa’s excellent customer service and the support provided by Personnel Checks. I would happily recommend their service to others.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jordan from Personnel Checks
Jordan was friendly and helpful from the start. Quick to respond to queries and very aware of our requirements of the system. She offered to provide training at short notice when she realised there was a gap in knowledge which was really helpful. She was able to resolve queries effectively. Very professional and amicable to deal with.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Fiona,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thanks
Hi
As had made a hick up on my application you’re team emailed me and told me to restart which I did and guess what, it bloody worked so I’m happy you’re happy so can you sort out my other half cause she’s never happy
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Jordan was very accommodating!
Jordan was very accommodating with what I had requested! Thanks
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Kiri,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Lisa is professional and friendly in…
Lisa is professional and friendly in all my dealings with her. The service is responsible to our needs as an IFA
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Barbara,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Poor customer support
Three months after making my application for an enhanced DBS Check I had not heard from them. Getting in contact was extremely difficult as their customer support line was always busy.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Ali,
Thank you for taking the time to share your feedback. We completely understand how frustrating it is when you're trying to get through and our phone lines are busy, and we're sorry for the inconvenience.
At times, we experience a high volume of calls, which can unfortunately lead to longer wait times. While we can't always control how busy our phone lines become, we do want to make it as easy as possible for you to get in touch. If you're unable to reach us by phone, our live chat service is available, and our team will be happy to help you there.
We really appreciate your patience and your feedback, and we're always looking for ways to improve our service.
Should you wish to discuss this further please reach out to our General Manager at complaints@personnelchecks.co.uk
Regards,
Lisa
Very helpful staff
All the staff at Personnel Checks are always very helpful when I ring and answer any queries i may have. Lisa has been particularly helpful with setting up new processes.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Debbie,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Louise responded quickly and was able…
Louise responded quickly and was able to solve my query quickly and provide links to help sheets so that I can solves similar issues myself in future!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Molly,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great Service
Great Service, Very Efficient and Highly Recommend.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Shabana,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Unbelievable on the amount of e.mails I…
Unbelievable on the amount of e.mails I have sent just to sort out the date of birth and it’s still not sorted even though I’ve received e.mails to say it has.
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Uzma,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations.
We are looking into the change requested and a member of the team will call you shortly to help.
Kind regards,
Lisa
I have been using this service for a…
I have been using this service for a couple of years and always have an amazing experience even if there are issued they are so quick at dealing with the I have dealt with Jordan today who was exceptional with the customer service
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Good morning,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.