Overall, a great experience! Whenever I’ve had any questions or issues, a quick email has always been enough to get everything sorted quickly and easily. A big thank you to James, who helped me thi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I wanted to share my deepest appreciation for the incredible support I received today from Isobel. I faced real difficulty uploading my documents, but with her expert guidance and thoughtful advice, s... Mehr ansehen
Unternehmen hat geantwortet
Jordan was quick to answer my questions. The information session was straight forward, she clearly knew what she was talking about which I really value in a call like that, zero fluff. She was very fr... Mehr ansehen
Unternehmen hat geantwortet
Great help from Louise trying to sort out more complex issues. Personal, friendly and offering multiple options to get things moving forward.
Unternehmensdetails
Über Personnel Checks
Vom Unternehmen geschrieben
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
Enhanced DBS Checks
Basic DBS Checks
Get a Quote
Personnel Checks
Vom Unternehmen geschrieben
Kontaktinformationen
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, Vereinigtes Königreich
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4,7
Hervorragend
10.139 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The whole process was quite straight…
The whole process was quite straight forward, I had to do verification at the post office as my passport is not valid atm but that was easy enough, the whole process between submitting the application and receiving an email to say it is completed has been 4 days just waiting for the certificate so very impressed.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Jane,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Thank you Gemma
Gemma was very helpful today, she also explained how to archive other DBS appplicants
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Cheryl,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Excellent response time and very helpful
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very good customer service from Jordan
Very good customer service from Jordan. I think their web site process could be slightly more user friendly / intuitive
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Fiona,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Helpful Service
Jordan was helpful and dealt with my query promptly
Thank you!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Really Helpful Agent Gemma
Gemma was super helpful and really knowledgeable so was easily able to help me resolve a problem very quickly.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Nikki,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Very helpful
Louise Simper was very helpful and provided fast responses to my questions. I would 100% recommend. Many thanks Louise and Personnel Checks.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Philip,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Levi was very friendly and answered my…
Levi was very friendly and answered my query clearly and concisely
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Zapher,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
helpful cheery staff
Really helpful cheery staff. Gemma was just fantastic and really knew her stuff! It's very difficult on the end of a phone for them when they can't see what you are doing, but she guided me through it. Really good service and company to use 😁
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Sally,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
**Excellent customer support from…
**Excellent customer support from Levi**
I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I was pretty frustrated.
I contacted customer support and spoke to Levi, who was brilliant from start to finish. She was patient, understanding, and took my frustration in her stride. She got me rebooked onto another course and made sure everything was sorted going forward.
It's rare to come across support this good. Levi turned a stressful situation into a positive experience. Very happy with her service and would happily recommend based on how she handled things. Thank you, Levi!
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Sayed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Should allow upload of documents first before grasping the cash
Sharp practice of taking the money first.
Claimed only one document needed and a phone to scan face. Soon as the passport was uploaded it demanded another document.
Usually you upload everything then press pay.
Called the next day. Completely uncontactable between 12 -1pm
On hold for 1h 10 mins
Very poor won't recommend to anyone
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Steven,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience.
As part of our identity verification process, we use the Yoti platform, which requires two forms of ID, such as a valid passport and driving licence. Yoti also performs a facial scan to compare your live image with your ID documents. If this verification is unsuccessful, your application will automatically move to an alternative verification process at a Post Office.
We're also sorry for the time you spent on hold when contacting us. At certain times of the day, we experience high call volumes, which can unfortunately result in longer waiting times. We appreciate your patience and apologise for any inconvenience this caused.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
Not a good experience
I have submitted my application in April 2026 and was waiting for update till July 2026 . The application was withdrawn and I wasn’t informed about it until I followed it up ! I
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Pallavi,
Thank you for taking the time to leave your review. We're sorry to hear about your experience and understand how frustrating this must have been.
Having reviewed your account, I can see that you spoke with our Customer Service team on Thursday who advised how to start a new application via your employer.
We apologise for any inconvenience this has caused and appreciate your patience. If you need any further assistance once you've received the new link, please don't hesitate to get in touch with our Customer Service team.
Your feedback is important to us, and we're always looking for ways to improve. Should you wish to discuss this matter further, please contact our General Manager at complaints@personnelchecks.co.uk, who will be happy to review your concerns.
Thank you
Lisa
What really impressed me was how…
What really impressed me was how professional, friendly and polite everyone was, the class was super easy to join and although it wasnt the most interesting subject i found myself enjoying the experience! Thank you everyone, good job
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Suzanne,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great Tutorial!
Being new to the company, I was struggling to navigate my way round the system. Jordan took me through it step by step, explaining what each tab did. Very patient and knowledgeable!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Sue,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Yes I’m happy with your email and thank…
Yes I’m happy with your email and thank you very much for your help and support
From Shaqeeb Zahidi
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Shaqeeb,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Fast
Fast, responsive, and informative service from start to finish. The team are helpful, answered my questions promptly, and provided excellent customer support. Overall, a great experience and service I would happily recommend.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Nice quick clear
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Mahboob,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma was a joy to speak to and very…
Gemma was a joy to speak to and very professional.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Ray,
Thank you so much for your 4-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Gemma has been very supportive and…
Gemma has been very supportive and patient throughout the process. Very good customer service.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi Nelcy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
Great service by Levi
Great service by Levi! Quick & Clear Response. Thank you!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Personnel Checks
Hi, Tamasha,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback.
If there's anything else we can do for you, please don't hesitate to let us know.
We look forward to working with you again in the future!
Thank you,
Lisa
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.