Penske Truck Rental Bewertungen 64

The worse experience dealing with Penske used truck sales. We dealt with the lady by the name of Martha Hanna, not sure if it's her or the support behind her but she brought us to our knees. It has been 2 months since we paid for the truck and brought it in. However, we cannot register it and use as Penske has failed to provide title, temp tags or plates. There are multiple emails and phone calls to Penske that remain unanswered. They simply don't care. They by far are the worse run organization we have ever done business with. The whole process was extremely tedious and time consuming. We had to sent paperwork multiple times, some time the same thing over and over and the other time change it to something else and then change it back to the original. Finally, we cleared everything, received the truck and not it's been 2 months, begging them to send the paperwork so we can actually use the truck. Almost, seems like they thrive off of misery of other people. These people are awful and incompetent, stay away from them.

Right off the bat, truck was dirty from being picked up in Corvallis Oregon.Had to go to local penske contractor for windshield to be washed and washer fluid added. ABS lights came on in NM, told we had a very long wait time (over 90 minutes, however, we were near TA truck stop and got serviced. Possibly no required maintenance was performed for this vehicle’s required maintenance cycle. Couple hundred miles down the road, seat belt shoulder strap locks you into place with very slight movement, and I mean choking tight! Have to undo seatbelt entirely to release the tension, now it’s stuck behind the seat which makes the lap belt void for use. What a piece of sh*t Truck I got on this trip.I do not recommend this 16ft Penske Truck for long distance travel until you can verify vehicle was properly cleaned and serviced.
VEHICLE # 91629379
With that said, I have never had issues with Penske Trucks before and I have used them for all my out of state moves.

I would like to give a well-deserved 5-star review to Macey at Penske for her exceptional customer service and professionalism.

Macey was incredibly knowledgeable, resourceful, kind, patient, and humble throughout the entire rental process. She helped me find amazing discounts that made my rental experience even more affordable and stress-free. What stood out most was her genuine kindness and willingness to help. When I mentioned leaving a review, she humbly stated that it wasn’t necessary, but people like Macey absolutely deserve recognition.

The outstanding customer service that Macey provided is one of the many reasons my family continues to choose Penske over its competitors. Penske has consistently treated us with respect and appreciation, and their trucks have always been reliable and well-maintained. Over the years, I have never experienced a breakdown or rented a truck that wasn’t of excellent quality.

In a world where kindness can sometimes feel rare, Macey is a wonderful example of how a positive attitude and genuine care for customers can make a lasting impression. Thank you, Macey, for making the experience so pleasant. Penske is fortunate to have someone like you on their team!

Rented truck through Home Depot they were fine there , that evening while loaded it poured rain trucked leaked through the roof soaking items for our daughter’s wedding. Contacted Penske to make an adjustment but no pics no price break. They didn’t even take it out of service. Customer service people terrible would never rent there again

1500 dollars higher than uhaul but I went with it. Wanted a 22 ft truck and car trailer. I was assured it would be available. Drove to Wareham from Seekonk Mass. Only the 26 was in stock I said that's fine what about the car trailer. They replied it's on the way. Called 3 times it's on the way. Waited almost 3 hours no show no call nothing. Complete liars. Do not believe anything they have to say! Wouldn't you know I checked my bank account 2 days later they took $100 out!

We rented a 22-foot diesel truck and a trailer to tow a minivan. Driving up a long hill on I-80, we heard a loud clunk. The engine overheated and we pulled over onto the breakdown lane.

We immediately called Penske for assistance. Every time a truck whizzed by us - and there were many - our cab shook. It was a harrowing experience.

Penske made us sit for nearly 4 hours in their broken truck on busy I-80: It took 1 hour, 48 minutes for a mechanic to arrive only to tell us that we needed a tow. So, he left us, sitting ducks on the side of the highway. Then another 2 hours for the tow truck to arrive, hook us up and drive us off the interstate.

Yet our ordeal was not yet over. We waited another 4.5 hours for the replacement truck to arrive. Then 2.25 hours to transfer our contents to the new truck and hook up the trailer. In total, we were delayed 10.5 hours.

To top this off, two mechanics stated that Penske trucks break down like this all the time.

Bottom line:

Penske does not properly maintain their truck fleet. Penske endangers lives. Do not trust them with your business.

1) I never received confirmation of my booking, either by phone or email, so I had to spend time on the phone tracking down whether or I had a truck reserved,
2) the person I reached by phone for the confirmation tried to charge me more per mile than the person who did the original booking via phone,
3) I was told I would be charged one day rental plus 3 hours late fee, which was a lie,
4) the loading ramp had been removed from the truck that I rented,
5) when I picked up the truck, no clear instructions about return were provided, and the agent did not go over the rental agreement, which had a previously unmentioned “local security deposit” of $106.64,
6) Penske required me to provide biometric data so they can sell it,
7) it is now 4 days after the return of the truck, and I still have not received a final invoice.

I rented a refrigerated truck from Penske on 3/17/26. I’d called 3 months prior to ensure that their trucks were reliable. The truck was going to hold 23k retail value worth of product. Upon check out I’d been told by Ailton that the truck was good to go and that the reefer (refrigerated unit) had been inspected. The truck took 7 hours to reach the desired temperature. We started loading our prep in the unit at night and on the next day all of our dough was over-proofed. Upon looking in the cabin I found that it was absolutely TRASHED. Going back to Penske and telling Ailton was the biggest waste of time. I spoke with his manager Ricky who did absolutely nothing to help me. The refrigerated truck was comp’d and they gave me a 4 day rental (also comp’d), to go pick up my set up in San Diego (2 hours away), bring it back on a Thursday, and go set up again on a Saturday to mitigate my losses. Penske also begrudgingly covered my fuel costs. For context, it was a two day event and we were set to sell 900 pizzas on day 1. All of which was lost due to poor maintenance and negligence on Penske’s part. The cabin was riddled with holes, had missing panels, insulation was exposed and missing. Long story short, Ricky the regional manger cited a clause that even if Penske is found to be negligent they’re not responsible for any losses. Which I understand; however, given their prestigious reputation one would expect that everything would be inspected, and professionally maintained. Lastly, I was present when a tech came out and said that the reefer (cooling unit) was faulty, and that coupled with the damaged cabin would make it impossible for it to cool and maintain the desired temperature. I WILL NEVER RENT FROM PENSKE AGAIN.

I had one of the worst rental experiences I’ve ever dealt with, and it still has not been properly resolved.

This was a local Penske rental (Reservation #14346425, Truck ID #91626368). The truck broke down at approximately 4:30 PM and left me stranded on the side of the highway for roughly 4.5–7 hours waiting for assistance.

What followed was complete chaos:

Over 20 phone calls between Penske, dispatch, and towing companies
4 tow trucks dispatched — 3 either canceled or never showed
Constant conflicting information and no real coordination
A “solution” from Penske that created even more work and expense for us

Because of the breakdown and lack of support, I had to:

Pay $294.98 out of pocket for towing
Pay $170 cash for emergency movers just to unload the truck
Pay for fuel for a replacement vehicle
Purchase supplies to secure the disabled truck and our belongings
Delay our move and make additional trips because our belongings had to be held overnight

I also took time off work specifically to complete this move and lost income, only to end up stranded on the side of the road unable to finish it as planned.

On top of all of this:

There were still unexplained and pending charges on my account
I had to personally coordinate cancellations, extensions, and logistics
Communication from Penske was inconsistent throughout the entire process

After everything, Penske refunded only $543, which does not fully cover the out-of-pocket costs caused directly by their equipment failure, much less the additional time, stress, lost work, and logistical nightmare this created.

A truck breaking down is one thing. Leaving customers stranded for hours with failed roadside dispatches, poor communication, and incomplete reimbursement afterward is another.

If you’re considering Penske, understand that if something goes wrong, you may be completely on your own to deal with it — and pay for it yourself. Their advertised “90-minute roadside assistance guarantee” was meaningless in my experience, and the level of support I received from this company was unacceptable from start to finish.

Rented a Penske truck for a 500-mile move and the experience was unacceptable from start to finish.

First issue — I was rerouted 30 miles out of my way to pick up the truck due to “staffing issues” at the original location. That added unnecessary time and hassle before the move even began.

The condition of the truck was even worse. It had over 150,000 miles and clearly hadn’t been properly cleaned or inspected. The cargo area was full of gravel, forcing the moving help I hired (and was paying hourly) to spend about 30 minutes just cleaning it out before we could even load. Inside the cab, we found empty alcohol bottles — completely unprofessional and concerning.

Performance-wise, the truck struggled badly. It could barely get above 50 MPH on the interstate, making the drive longer and more stressful than it needed to be. To top it off, the fuel gauge didn’t work, which made planning fuel stops a guessing game — not something you want on a long-distance move.

Overall, this rental felt neglected, poorly maintained, and not ready for customer use. For the price paid, this level of service and equipment condition is unacceptable. I would strongly reconsider before renting from Penske again

TREAT EMPLOYEES LIKE GARBAGE LIKE WORKING FOR THE DEVIL

The operator in Lufkin, Texas, Ms. Alice Rhea, was very helpful and understanding.

The Rental Representative Ridha shaikh was so kind on the phone & helped me get all of the answers i needed.
I have never had anyone get me the information i needed in such a quick manner as she did.
thank you.

I Will say that they should not falsely advertise free unlimited mileage
I found it on Google and so I called and the person I talked to said no you have to pay for the mileage after I asked her about the advertisement So I will undoubtedly not use them. But I will try my best to never use u haul again

Rented a 26 ft diesel truck from Penske and had a terrible experience.

I specifically told them I had never driven a diesel truck and asked for full instructions. They failed to mention something critical: the truck requires DEF (diesel exhaust fluid). When the DEF ran low, the truck lost power on the highway and eventually became undrivable.

I contacted Penske multiple times during the issue — no response.

A roadside mechanic later told me I just needed DEF — something that could have been avoided entirely if Penske had done their job.

On top of that, the truck had multiple mechanical failures (lift gate and engine issues), causing major delays and extra costs.

Then Penske sent me a bill blaming me for the DEF issue — even charging $66 for fluid that costs about $25 in stores.

Poor maintenance, poor communication, and zero accountability.

Would not recommend.

I have purchased 3 trucks from Penske for my business in the pass 9 years. I tell you I know the process once you take ownership of your truck.You have a 15 day warranty if you find any issues with the truck to get it fixed. I went through the right process by letting Penske know about the issues I found. Penske had me take the truck to Penske in Forest Park ga. They had my truck going on 4 weeks. I was told I would get compensated for the 1st payment and for my insurance payment too. I sent over documents stating how much I was paying for insurance. After finally picking up the truck from the shop I had to bring it back at least 3 times. The unit was never fixed. After speaking wit stormy Hill again she advised me to take the truck to another shop of my choice. I took it to a freightliner shop in Forest Park,ga. They found out what was wrong with my truck so I advised Penske about the repairs. Penske refused to pay so I had to pay for the diagnosed fee. Penske excuse for not paying for my repairs is I put over 10,000 miles on the truck. I reported the issues within my so called 15 day warranty. I have spoken with Joel Powers(Manager)and explained the situation with him. I have left several emails and phone calls. I have not heard anything back from him either. This is how they treat a customer who has bought 3 trucks.DO NOT PURCHASE ANY VEHICLE FROM PENSKE.

I had a very frustrating and unprofessional experience with Penske during my recent truck rental.

I called Penske ahead of time to reserve a truck and was told there was only one location that had the vehicle available. Based on that information, I drove over an hour to that location expecting the truck I reserved to be ready. When I arrived, they told me the truck and size I had reserved was not available at all.

The staff then took a very long time trying to solve the issue, which delayed us even more. Eventually, the only option they gave us was a 26-foot truck, which was much bigger than what we reserved and far larger than what we actually needed. This made our moving job much more difficult, since maneuvering such a large truck was unnecessary and inconvenient.

To make matters worse, the truck they gave us had difficulty starting with the key, which made the situation even more stressful and raised concerns about the condition of the vehicle.

After all this, I was later charged an additional $214 for a supposed “extra day”, which is completely incorrect. The truck was returned on time according to the agreed pick-up and drop-off schedule.

Overall, this was a very poor and unprofessional experience, from the incorrect reservation information to the oversized vehicle and the incorrect extra charge. I expected much better service and accuracy from a company like Penske.

Hello I had a consecutive rental reservation made with the representative Rebecca at the Warren, Mi. location 13875 East 10 mile for the 3 Thursdays. I recieved a phone call from Penske Wednesday about 4pm. Stating that they no longer honered my reservation for a sprinter van and offered a 16 ft. small truck in which I specifically told penske to make sure it was a sprinter for my buisness. I asked the rep what happened to my reservation and she just told me they had zero sprinters in the entire state for me. Penske put me and my company in the worst possible situation by waiting a few hours for my reservation to tell me they have no sprinters for me. I DO NOT RECOMMEND doing any buisness with them they are NOT reliable and expect you to take what they want to give you as if its suitable when you specifically say it is NOT from the origanil rental agreement

Read please and save youself from getting scammed
LThis is in their web page
Damage Waiver (LDW)
LDW covers you from financial responsibility if you experience any loss or damage to the truck or towing equipment except if the vehicle or equipment is used in any manner that violates the rental agreement terms. LDW does not cover your personal vehicle.
Why is LDW recommended?
Without Penske's Limited Damage Waiver, you will be liable for any damage to your rental truck regardless of who is at fault.

When I rented the truck, I paid for the insurance assuming that I am covered but that is just how this company makes money. Just think how many people renting these trucks get into an accident. I have been renting it for last 10 years I never had any scratch but this time I drove into a garage as per the clearance, however there was a pipe that damaged the back part of the truck on right side. There was no roof damage, the roller door was still working. When I returned the truck, I was told the roof is damaged but when I argued I was told that I was negligence. I provide all the footage of the garage and the pipe that was impeding. I spoke an insurance lawyer he told me that the insurance I paid should cover the damage. I check the rental agreement of other truck rental companies they told me that an accident is when the damage happens not caused. I did not cause the accident. I followed all the proper precautions I was not aware that there is a pipe.
My point is as follows:
1. I don’t think there is any insurance, this company is making millions of dollars scamming people.
2. If there is insurance who is the insurer, if Penske is the insurer, then it is in their best interest not to pay the insurance and make extra money.
3. The insurance lawyer who checked the rental agreement said there is no disclosure about roof damage. He said if the manager is saying that I was told verbally then why there is a agreement, you know what he means.
4. The repair was done by their own company that means another way of making money.
5. The repair cost of the truck is 10 time more than what I would have paid a courier company to do my move.

I don’t recommend anyone to rent their truck and if you do rent don’t pay

Order the Penske truck for a move they said it was available and everything was a green light I received a call saying the truck was no longer available at the location but there was one at a different location just a little farther away I said fine I'll still take it. They apologized and said during this time of the year FedEx usually rents up all their trucks and they are sorry but they were glad they were able to find me one available truck. I get out there The guy tells me I can get the truck for 75 mi I have absolutely no idea how many miles I need I did not get to check that out I didn't bother because it said unlimited mileage. Went back and forth basically they did not want me to rent the truck and they were trying to make a one excuse after another because they'd rather rent to FedEx. My issue with this is don't tell me it's available and then don't tell me I have to go a little further out waste my time waste my money my gasoline just to check for you to basically tell me no I can only go 75 mi with it that sounds crazy I don't even know how many miles I need