Our experience with Oyster properties was amazing. As we are first time buyers the process was indeed very difficult and confusing to us, we had many questions along the way and also needed a great de... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My experience with Oyster properties was fantastic. From the beginning up until the end they provided immense measures of help and ensured that we would get our first property with ease and effi... Mehr ansehen
We were first-time buyers, so buying our first property was a big and sometimes quite stressful experience for us. From the very beginning right through to the end, Mehul was there to help us... Mehr ansehen
Unternehmen hat geantwortet
Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Oyster Properties is a family owned independent Real Estate Company with a young and dynamic team offering new ideas and a fresh approach to selling or letting your property. Ingrained in all Oyster Properties’ employees is our commitment to first class customer service and complete professionalism. We are members of The Property Ombudsman Scheme so our integrity and your best interests are guaranteed at all times. We’re extremely proud of our client retention rate. We know we’ve done a great job when clients come back to us when it’s time to move again. We’re also over the moon that so many of our buyers choose us to sell their homes next time they move. Our reputation depends on providing a service our clients are happy to recommend so not only do we exceed expectations in customer service, we offer great value for money and help clients achieve their financial goals. Why not find out for yourselves why Oyster Properties is the estate agency of choice for so many happy clients and customers? With the combined experience of over 20 years in the property industry, we make every effort to offer complete property solutions to suit your needs and a wide range of services to the highest standard of excellence. Why don't you give us a call on 0208 951 5558 or visit our offices for a friendly and informal chat where we will be more than happy to discuss your property requirements.
Kontaktinformationen
845 Honeypot Lane, Stanmore, HA7 1Ar, London, Vereinigtes Königreich
- 0208 951 5558
- pp@oyster-properties.co.uk
- oyster-properties.co.uk
4,2
Gut
103 Bewertungen
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Following up on previous review
Following up on previous review, I have been pressured into taking a lower amount of deposit back almost 30% reduction as I was told pretty much take it or lose it and even when we agreed an amount they didn’t even give it all. I’ve requested the rest of the amount 48 hours ago and still no reply. DO NOT TRUST them they are liars and thieves!!
15. Februar 2024
Bewertung ohne vorherige Einladung
Redflag!!
Redflag!!! Beware!!!. Oyster property is a very dishonest company. Warning to any tradesmen. Am self employed plumber this company got me to do an emergency job for them I spend money on and in the end refused to pay.
4. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We are truly sorry to hear about your experience and apologize for any inconvenience caused. This is certainly not the standard of service we aim to provide. We take such matters seriously, and we would like to address your concerns directly. Please contact us so we can investigate this further and work towards a resolution
Completely changed my view of estate agents
Incredible service all round when I was selling my flat. Extremely professional and friendly, responsive and honest. Kept me informed throughout the whole process and assured me whenever I started getting a bit nervous. Irina was hugely knowledgeable about my block as well as the area, and knew things before I raised them with her and solutions ready to hand. She worked with me to deal with awful managing agents and issues arising, and dealt with all parties so well. Their ASAP conveyancing sales progressors who they partner with were also amazing and everyone helped me seamlessly through a few hiccoughs with my onward purchase chain as well as my sale which I appreciate massively as this process is so stressful. Can't thank the whole team enough esp. Irina and Dean who clearly went above and beyond and would definitely recommend them to everyone dealing with a purchase or sale. I've had the pleasure (cough?!?!) of dealing with several estate agents in North West London and Oyster are a league above.
26. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you so much for your amazing feedback! We're thrilled to hear that Irina, Dean, and the rest of the team could provide such excellent service throughout your sale and purchase. At Oyster, we strive to be proactive and knowledgeable, and it's great to know that made a difference for you during what can be a stressful process. We truly appreciate your recommendation and are so grateful for the opportunity to support you. Wishing you all the best in your new home!
If I could leave 0 start review I…
If I could leave 0 start review I would, I was a tenant for 2 years when I was inquiring to let a property I was told rent doesn’t increase much. After being there for 2 years landlord tried increasing rent from 1750 - 2400 absolutely disgusting. 🤢 not only that but the first 3 weeks of moving in we had not got water or heating no apologies or compensation provided. I have now moved out over a month ago and trying to get my deposit back I have provided evidence of the property condition when we moved in but they are insisting I pay over £800 in damages which is due to landlord negligence. Do not trust what oyster properties say to you it’s all lies.
27. Januar 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We’re truly sorry to hear about your experience and sincerely apologize for any inconvenience caused. This is certainly not the standard of service we aim to provide, and we take your feedback seriously. We would like to investigate this matter further and work to resolve the issues you’ve raised. Please reach out to us directly so we can look into your concerns and address them appropriately.
The whole team were absolutely…
The whole team were absolutely excellent. The photos of and promotional material for the flat were excellent and Oyster properties ensured those who were viewing were genuinely interested (unlike one of the high street estate agents I tried.) Irina was outstanding. She had such a depth of knowledge that demonstrated her expertise and experience. She did an excellent job. She was excellent with the potential buyer, highlighting all the best features of my property. Throughout the process she remained supportive right up until completion (and after actually.) I would very happily recommend Irina and the whole team and will certainly use them in the future!
18. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you so much for your fantastic feedback! We’re thrilled to hear that Irina and the team provided such excellent service and helped you every step of the way. At Oyster, we pride ourselves on our expertise, support, and attention to detail, and it’s wonderful to know that it made such a positive impact on your experience. We truly appreciate your recommendation and look forward to working with you again in the future!
Unsatisfactory experience & Discrimination
Unsatisfactory experience and what I can only assume is some sort of discrimination that they obviously will not disclose the real reason why we are unable to view the property. We called BEFORE they had the viewing date for a property and was told they would contact us once they had one, which is understandable as the ad had just gone up an hr or so prior to this. You would then think we should of been amongst, if not the first to be contacted. We then follow their booking procedure (via WhatsApp) the following day and was first told we could book a viewing and after giving further details was told, literally 1 min after, its fully booked. I wouldn't mind if they told me the real reason why e.g. if we did not meet requirements or etc but to just be lied to and magically all the slots are booked after being told 1 min before they were not is unacceptable.
I spoke with a lady named Joy
17. November 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear S J,
Thank you for bringing your experience to our attention. We genuinely value feedback and regret to hear about the challenges you faced during your attempt to schedule a property viewing.
We sincerely apologize for any inconvenience caused by the lack of clear communication and the apparent confusion in the booking process. It's important to us that all prospective tenants feel they are treated fairly and with transparency.
We understand your frustration with not receiving a timely response after expressing your interest before the viewing date was announced. We acknowledge that our initial communication could have been more efficient, and we appreciate your patience in this matter.
Regarding the sudden change in availability during your booking via WhatsApp, we apologize for any confusion caused by the immediate shift from available slots to being fully booked. This is certainly not the level of service we strive to provide. We take your concerns seriously, and we will thoroughly investigate this issue to ensure it does not happen in the future.
Your mention of a possible sense of discrimination is disheartening, and we want to assure you that we are committed to providing equal and fair opportunities to all potential tenants. Discrimination has no place in our processes, and we will be reviewing our procedures to ensure they are free from bias.
We understand your desire for transparency regarding the unavailability of slots, and we are working internally to improve our communication processes. While we cannot change the past, we are dedicated to learning from this experience and enhancing our procedures to prevent similar issues in the future.
If you would be willing to provide additional details or discuss your concerns further, please feel free to contact us directly at 02089515558. We genuinely appreciate your feedback, as it helps us identify areas for improvement and ensures a better experience for all our future tenants.
Once again, we apologize for any frustration or disappointment you may have experienced, and we hope to have the opportunity to address these concerns and regain your trust.
Best Regards,
Oyster Properties Team
I cannot thank Dean & Irina enough
I cannot thank Dean & Irina enough, these two are a credit to Oyster’s
They both made the experience of selling my property so easy, the communication was brilliant, they both dealt with the transaction process, professionally, respectful and knowledgeable. I would highly recommend Oysters to all, great service & most of all lovely people, Thank you Irina & Dean, Anita
31. August 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Anita,
Thank you for your wonderful review and your kind words about Dean and Irina. We're thrilled to hear that they provided you with an exceptional experience during the process of selling your property.
Your recommendation means a lot to us, and we're proud to have Dean and Irina as part of our team. We strive to provide great service and work with knowledgeable and respectful professionals. If you ever require further assistance in the future or have any more questions, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to help.
Thank you for choosing Oyster Properties.
Best regards,
Oyster Properties team
Awful communication leaves you in the…
Awful communication leaves you in the lurk for hours, doesn’t update you. Waste of time
21. August 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Shenique,
We sincerely apologize for the poor communication and any inconvenience it may have caused. Your feedback is important to us, and we take your concerns seriously. We will make efforts to improve our communication and ensure that you have a better experience with our service in the future. If you have any specific issues or questions you'd like to discuss, please reach out to us, and we will do our best to address them. Thank you for bringing this to our attention.
Best Regards,
Oyster Properties Team
Excellent Service by Oyster Properties
We use Oyster Properties to let our rental properties and they are absolutely Fantastic! . We are portfolio landlord in northwest london and Oyster rents out our portfolio within a couple of days so our property never stays empty. The service level is excellent and response is very quick from them. I would definitely recommand Oyster properties for rent or manage your property.
10. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your kind words and for choosing Oyster Properties. We are delighted to hear that our services and response time have been so effective in renting out your portfolio. We look forward to continuing to provide the same level of services in the future.
Speedy rental
Speedy rental
Moved in 2 days after viewing property - amazed at the online speed of checks
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your positive review! We are delighted to have been able to provide you with a swift and efficient service that you were so satisfied with. We strive to make sure our customers receive the highest standard and are glad to have achieved this with you.
Cannot recommend this company enough
Cannot recommend this company enough. Extremely helpful and polite. Niraj, Surju and the team are very professional
Thank you
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your positive feedback! We are happy to hear that our team was polite and professional throughout your experience. We greatly appreciate your kind words and your recommendation.
Superb service with Oyster Properties.
Superb service with Oyster Properties.
Highly recommend them and went over and above to help us with our properties. Special thanks to Nick, Minal, Hemangi, Pauline and the whole team.
30. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your positive review! We are delighted to hear that our team has gone above and beyond to help you with your properties. We are so grateful for your kind words and are committed to continuing to provide excellent service.
Oyster Properties…Simply the Best
Fantastic personal and professional services from a wonderful team of fabulous people. Knowledgeable in all aspects of property sales purchase renting managing. Expert long-standing local experience. Always attentive to my tenants and my concerns and needs with prompt action. Thank you all at Oyster Properties. DS
23. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your kind words regarding the team here at Oyster Properties. We really appreciate your feedback and are delighted that we were able to offer you a service that meets up with your needs.
Customer services at Oyster properties
Customer services at Oyster properties is very good for Landlords and also they are very efficient in dealing with any issues at the property with both the tenant and landlord . The staff are polite and also helpful
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for the kind words, we are delighted to hear that you have had a positive experience with our customer services team. It is our priority to ensure our landlords and tenants are well looked after and that any issues with properties are dealt with promptly. We look forward to working with you again soon.
Really good experience
Really good experience, start to finish, very attentive and would 100% recommend
21. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for the great review Micken! It's wonderful to hear that you had such a positive experience with us. We are committed to providing excellent, attentive customer service and we appreciate you recommending us to others.
Best agency I have experienced.
Oyster Properties is the best agency that I have experienced.
For anything they will help you like they did to me. I could ask them to repair any issues and they would do that for me. They also do inspections to see how the house is every six months. They also check up on everything that there is. And they see if gas and electricity is safe.
The staff works very quick and they do everything possible to help the customers.
Excellent team work agency.
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your kind words! We are delighted to have been able to help you and that you have found our service to be of such a high standard. We are committed to providing the best customer service and strive to make sure that our clients feel safe and supported. We look forward to being able to assist you in the future.
Excellent service, highly recommended
Excellent service - thank you everyone at Oyster Properties!
The property which I have moved into is excellent, clean, well maintained making it a perfect rental home
The communication flow is excellent, the team are very responsive
I highly recommend Oyster Properties
Thank you
20. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your positive review, Mehul! We are pleased to hear that you are happy with the property and the communication flow from our team. We take pride in providing excellent service and are glad you are satisfied. Thank you for your kind words and your recommendation
Very professional agency 👏
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We are committed to delivering excellent customer service and we're thrilled that our team's professionalism was appreciated.
great service
Very happy wioth the team who rented out my property very fast
28. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for the positive review, S Shah. We are so delighted to hear that you are happy with our team and the speed at which we were able to rent out your property. Thank you for your support!
Discriminatory
I called to ask about a room to let and was told that the property is available to females only and they dont accept men.
Do to the Equaloty Act 2010 this is illegal, regardless of their reasoning.
4. April 2023
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to 0208 951 5558 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
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