Our experience with Oyster properties was amazing. As we are first time buyers the process was indeed very difficult and confusing to us, we had many questions along the way and also needed a great de... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
My experience with Oyster properties was fantastic. From the beginning up until the end they provided immense measures of help and ensured that we would get our first property with ease and effi... Mehr ansehen
We were first-time buyers, so buying our first property was a big and sometimes quite stressful experience for us. From the very beginning right through to the end, Mehul was there to help us... Mehr ansehen
Unternehmen hat geantwortet
Worst service .am a new tenant i got a property without proper cleaning like main door latches were broken (anytime anyone can enter ),balcony is not cleaned its stinking,kitchen cupboard are broken... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Oyster Properties is a family owned independent Real Estate Company with a young and dynamic team offering new ideas and a fresh approach to selling or letting your property. Ingrained in all Oyster Properties’ employees is our commitment to first class customer service and complete professionalism. We are members of The Property Ombudsman Scheme so our integrity and your best interests are guaranteed at all times. We’re extremely proud of our client retention rate. We know we’ve done a great job when clients come back to us when it’s time to move again. We’re also over the moon that so many of our buyers choose us to sell their homes next time they move. Our reputation depends on providing a service our clients are happy to recommend so not only do we exceed expectations in customer service, we offer great value for money and help clients achieve their financial goals. Why not find out for yourselves why Oyster Properties is the estate agency of choice for so many happy clients and customers? With the combined experience of over 20 years in the property industry, we make every effort to offer complete property solutions to suit your needs and a wide range of services to the highest standard of excellence. Why don't you give us a call on 0208 951 5558 or visit our offices for a friendly and informal chat where we will be more than happy to discuss your property requirements.
Kontaktinformationen
845 Honeypot Lane, Stanmore, HA7 1Ar, London, Vereinigtes Königreich
- 0208 951 5558
- pp@oyster-properties.co.uk
- oyster-properties.co.uk
4,2
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103 Bewertungen
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I am portfolio landlord and Oyster team…
I am portfolio landlord and Oyster team manages everything from finding tenants to managing day to day issues.
They are great bunch who are friendly, efficient and always put my interest first.
If my friends and family are ever looki g for trust worthy and honest agent i would recommend Oyster Properties.
Keep up the good work.
24. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Hi H. Faldu,
Thank you so much for this fantastic review! As a portfolio landlord, your endorsement means a great deal to us, and we are thrilled to hear that our comprehensive management service is meeting your expectations.
We are delighted that you have found our team to be friendly, efficient, and committed to putting your interests first – from tenant sourcing through to day-to-day property management. Building that trust with our landlords, especially those with multiple properties like yourself, is something we take great pride in.
Your willingness to recommend Oyster Properties to your friends and family is the highest compliment we could receive. Word-of-mouth recommendations from satisfied clients like yourself are incredibly valuable to us, and we truly appreciate your confidence in our services.
Thank you for choosing Oyster Properties to manage your portfolio. We are committed to maintaining the high standards of service that have earned your trust, and we look forward to continuing our successful partnership.
Best regards,
The Oyster Properties Team
Oyster properties have been excellent…
Oyster properties have been excellent in my dealing with them. Good and prompt communication and responses. They resolved issues quickly and professionally. Would recommend.
27. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Hi A Guy,
Thank you so much for this wonderful review!
We are indeed delighted to hear that you have had such a positive experience with Oyster Properties.
Your feedback about our prompt communication and quick, professional issue resolution is exactly what we strive for with every client. We understand how important it is to address concerns efficiently and keep our clients well-informed throughout the process.
We truly appreciate your recommendation – it means a lot to know that our service has met your expectations and that you'd be happy to refer others to us.
Thank you for choosing Oyster Properties, and please do not hesitate to reach out if you need any assistance in the future.
Best regards,
The Oyster Properties Team
Unprofessional team
This has been the most unprofessional property agency experience I have ever had.
We viewed a flat twice and submitted an offer. Negotiations began, but the landlord changed their mind, not once, but twice. Then, just two weeks before our planned move-in date, the agency abruptly withdrew our tenancy application, informing us via email that the landlord had decided against it.
Throughout this entire process, communication was appalling. We tried repeatedly to get answers by phone and email, but received no meaningful response. Each time we called, we were told staff were “busy” or that the person handling the property was at another viewing. No one followed up.
This level of disregard for prospective tenants is unprofessional and unacceptable. I would strongly caution anyone considering using this agency to think twice.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Nazanin Kazemi,
Thank you for your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you taking the time to share your concerns.
We understand how stressful and disappointing it must have been to have your tenancy application withdrawn, especially so close to your intended move-in date. However, I would like to clarify a few key points regarding the process.
From the outset, our negotiator made it clear that your offer was conditional and subject to the landlord’s final approval. Throughout the negotiations—where offers and terms were going back and forth—we provided timely updates via email in writing, particularly when the negotiator was not immediately available by phone due to other appointments or viewings.
Unfortunately, despite initial interest, the landlord ultimately decided not to proceed with your application and formally instructed us to cancel the offer. While this outcome was beyond our control, we acted as promptly and transparently as possible in communicating the landlord’s decision to you.
We always aim to provide a professional and respectful service to all applicants, and I’m sorry to hear that you felt let down in this instance. Your feedback has been taken seriously and will be used as part of our ongoing efforts to improve communication and client experience.
If you would like to discuss this further, please don’t hesitate to get in touch.
Best regards,
The Oyster Properties Team
These agents are a SCAM!
These agents are a SCAM!
Unfortunately I had to deal with this company as my landlord and agents which made everything very difficult.
The property I stayed had mould, damp and overall furniture issues (and when we moved in, the property wasn’t cleaned professionally). We quickly reported all the issues to their website but they are EXTREMELY slow to get things done. Eventually they booked a person to come fix the things in the property but that person only saw/wrote down the issues without returning to the property to repair.
The real landlord was a good person and happy to cooperate with many issues I had.
They also do a “spam” call kinda service where they keep asking to come inspect the property you live in. At first, these calls were ignored but eventually I asked them to send emails instead of calls.
Overall, if you have another agent in your hand you can work with, or another place you can rent from - do it!! Just don’t bother trying to work with oyster.
They will also try to dispute and claim repairs to the property which will claim from your deposit. Make sure you fight for your money back!
Not to mention that the agent who came to show the property was late, treated the people viewing the property without respect and they overbook the viewing with loads of people.
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Jignesh Pithadia,
Thank you for sharing your feedback. We wouldd like to address the concerns you have raised about your tenancy experience.
Your tenancy was managed according to the agreed terms and all applicable legal requirements. We maintain detailed records showing that maintenance requests were logged and addressed promptly, with appropriate contractors engaged as needed. We appreciate your acknowledgment that the landlord was cooperative throughout your tenancy.
The actions you have referenced were carried out following the landlord's specific instructions, as is standard practice in property management. Regular inspections are a legal requirement that we must fulfill to ensure compliance and safety standards, as outlined in your tenancy agreement.
Regarding property viewings, we strive to maintain high standards of punctuality and professionalism. We encourage tenants to report any concerns at the time they occur so we can address them immediately.
We value all tenant feedback as it helps us continually improve our services. We remain committed to managing all properties fairly, professionally, and in full compliance with our legal obligations.
If you have any specific concerns you would like to discuss further, please do not hesitate to contact us directly.
Best regards,
The Oyster Properties Team
Disappointing Experience – Poor Support and Unfair End-of-Tenancy Handling
I rented through Oyster Properties for over a year and a half when I first moved to London. Being new to the city, I trusted them to manage the property properly unfortunately, that turned out to be a mistake.
Support throughout the tenancy was extremely slow. A major water leak took over 8 months to be resolved, and routine maintenance was often ignored.
At the end of the tenancy, Bhanu and his inspection team raised last-minute issues that were never addressed or even mentioned during previous visits including mold that I had repeatedly reported during my tenancy, and which was ignored. Instead of acknowledging their inaction, they tried to shift the blame onto me.
The move-out process felt more like a game to find reasons to withhold deposit money, rather than a fair and professional closure. If you're thinking of renting through them, especially as someone new to London, I’d strongly advise caution.
18. April 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Hi Zeeshan Ullah,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with Oyster Properties did not meet the high standards we strive to maintain, and we're genuinely sorry to hear about the challenges you faced during your tenancy.
The issues you've raised - particularly the delayed response to the water leak, maintenance concerns, and the handling of your end-of-tenancy inspection - are not reflective of the service we aim to provide. We take full responsibility for these shortcomings and understand how frustrating this must have been, especially as someone new to London who was relying on our support.
We would very much like the opportunity to discuss your experience in detail and work toward a resolution. Please contact us directly at 0208 951 5558 so we can review your case thoroughly with our team, including Bhanu and our maintenance department.
Your feedback is invaluable in helping us improve our services, and we are committed to ensuring that future tenants receive the professional, responsive service they deserve.
We hope you'll give us the chance to make this right.
Kind regards,
The Oyster Properties Team
They are awful
They are awful. İf you are not from a certain community and you don't want to waste your time, please do not go near them.
We have put an offer above asking price on a property 3-4 months ago. At the end we have found out from Land registry sold house prices, the sale has gone through to someone below our offer.
Please don't waste your time with these guys. Go to some reputable estate agents and deal with them.
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Cengiz Kok,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointing experience and understand your frustration with the outcome of your property offer.
We take all feedback seriously, and your concerns about our service are important to us. We would very much like the opportunity to discuss this matter with you directly to better understand what happened and address your concerns properly.
At Oyster Properties, we are committed to treating all clients fairly and professionally, regardless of background. If you feel this standard was not met in your case, we want to make it right.
Please contact our office directly so we can investigate this matter thoroughly and provide you with a full explanation of the circumstances surrounding your offer.
We appreciate you bringing this to our attention and hope to have the chance to restore your confidence in our services.
Kind regards,
The Oyster Properties Team
Useless overseas switchboard
This agency uses a switchboard is based overseas staffed with people who cannot communicate properly. This gives a terrible first impression to potential buyers.
The actual viewing of the flat (for sale) turned out to be a group viewing with one viewer after the other being herded in and out of the flat.
It was a very offputting experience for potential buyers and not how either enquiries or viewings are handled by other agencies in this neighbourhood.
I don’t think Oyster itself is a bad agency but they should probably stop using this overseas switchboard service
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Hi,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.
It seems there may have been some miscommunication regarding your appointment. We follow a structured process for property viewings, which includes specific time slots within block viewings for fairly interest. We send confirmations via SMS and follow up with calls to ensure clarity. Unfortunately, it seems these efforts did not fully address your concerns this time.
We also understand your frustration with the phone interaction, and we want to reassure you that all our staff are trained to provide clear, courteous, and professional service. We are committed to improving communication, and we’ll be reviewing this to ensure a better experience in the future.
Your feedback is truly valuable to us, and we would appreciate the opportunity to discuss this further. Please don’t hesitate to contact us directly if you’d like to continue the conversation.
Best regards,
The Oyster Properties Team
Minal advised me to go to Ombudsman
I got a call since this review from Minal who advised that I lodge a formal complaint with the Ombudsman. When I stated the tenants destroyed my front garden (lawn area) by growing corn and root vegetables on there, without my permission, she informed me that this is allowed? Really, in which country?! This is how good they are! IF YOU VALUE YOUR PROPERTY AND SANITY AVOID THESE PEOPLE!
The original follow up response from Oyster properties is wrong, no matter how it is dressed up with lies! The Rent 4 Sure reference for these tenants states that a guarantor was required. The rent was paid but that took some work!!! Tenants sat on a low rent for 3 years, Nirmit Patel suggested that I keep these tenants as at least they were paying a low rent, the fact they were destroying my flat didn’t matter, well, Nirmit Patel would not be paying for the repairs, so why should it matter! The path of least resistance, it didn’t matter to him. There was NO assistance from Nirmit Patel to help increase the rent or remove the tenants (which I would have paid for and did in any event). I paid £180 to Oyster properties to serve a Section 21 notice. Not something Nirmit Patel suggested, but reluctantly agreed to, I paid for all their services, so why does their response imply they were doing me a favor. The tenants were aggressive and nasty. Had I met them before they were installed in my flat along with sighting the references, I would have definitely said NO! At no time was Nirmit Patel interested in helping, industry standards surely prevail and there should be transparency at all times, without lies, I was never given the tenant’s references to make an informed decision. It was a quick fix for Oyster properties by putting Romanian Gypsies into a lovely flat to get the property off their books. My calls were NOT returned, the switchboard is based overseas and they can barely understand English or have the capacity to take a correct message! Then being abused by Nirmit Patel is completely unacceptable. They have over 26 properties currently advertised, why are they still sitting there if Nirmit Patel is so good at his job. The perfunctory concern is derisory! I will be reporting this agency to the Ombudsman, although they have limited powers, at least they will keep this on record. If you are a Landlord, avoid this place like the plague in particular Nirmit Patel. You too may end up in severe debt or worst hospital! The negligence is horrendous - may the gods and your conscience watch over you - Nirmit Patel! You have behaved deplorably! This agency is responsible, denying the same, further demonstrates their complete incompetence and neglect.
26. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Gita,
We’re sorry to hear that your experience with the tenancy caused such distress. Your feedback is important to us, and we understand the emotional toll that difficult tenant situations can take.
That said, we would like to respectfully clarify that your agreement with us was a Let Only service. This means the responsibility for tenant management—including rent increases, inspections, communication, and maintenance—sat entirely with the landlord.
Despite this, we did everything we could to assist—well beyond what’s typical in such arrangements. Notices were served upon your request, and our team, including Minal, made efforts to help where we could. You were advised to lodge a formal complaint not to deflect, but to ensure a fair and thorough process.
We’re sorry you feel let down and are happy to respond further through the appropriate channel.
Best regards,
The Oyster Properties Team
Irina and Zisha were both excellent in…
Irina and Zisha were both excellent in helping us sell our flat: very professional and friendly, I would thoroughly recommend them and Oyster Properties if you’re looking to sell or buy or rent.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Mehul Shah,
Thank you so much for this wonderful review! We're absolutely delighted to hear about your positive experience with Zisha and our team.
It's fantastic to know that Zisha provided you with the professional, patient, and accommodating service you deserved throughout your property journey. We understand that finding the right property can sometimes take time, and we're pleased that Zisha kept you well-informed at every step of the process.
Your recognition of her dedication to follow-ups and viewing requests means a lot to us. We'll be sure to pass along your kind words to Zisha – feedback like yours truly motivates our team to continue delivering excellent service.
Thank you for choosing Oyster Properties, and we are thrilled that we could help you with your property needs. Well done to you too for your patience throughout the process!
Warm regards,
The Oyster Properties Team
Zisha sales team.
I dealt with Zisha in oyster properties. She was very professional from the get go. She was very patient and accommodating. Any follow ups and viewing requests were met and even though it took us a long time, zisha kept us up to date at every step. Well done !!
7. März 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Nehal Shah,
Thank you so much for this wonderful review! We are absolutely delighted to hear about your positive experience with Zisha and our team.
It's fantastic to know that Zisha provided you with the professional, patient, and accommodating service you deserved throughout your property journey. We understand that finding the right property can sometimes take time, and we're pleased that Zisha kept you well-informed at every step of the process.
Your recognition of her dedication to follow-ups and viewing requests means a lot to us. We'll be sure to pass along your kind words to Zisha – feedback like yours truly motivates our team to continue delivering excellent service.
Thank you for choosing Oyster Properties, and we are thrilled that we could help you with your property needs. Well done to you too for your patience throughout the process!
Best regards,
The Oyster Properties Team
These guys are awful
These guys are awful. They are not helpful, they do not help fix issues. I have been a tenant with this agency for 2 years, any problems they request to log in the portal, and then they just close the ticket withouit notice. Anytime I ring up for answers it is always a rude person who doesn't want to hear the issue or help. Consistently not providing the service to tenants as they are required to do. I do not have good experience dealing with this agency.
11. März 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Dear Omair Ali,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your disappointing experience over the past two years. The issues you’ve raised—such as support tickets being closed without resolution, unhelpful communication, and inconsistent service—are deeply concerning and fall short of the standards we are committed to upholding.
Please accept our sincere apologies for the frustration this has caused. We take your concerns seriously and would welcome the opportunity to review the matters in more detail. If you are open to it, we kindly ask that you contact our office directly so we can investigate your case further and ensure appropriate steps are taken to resolve any outstanding issues.
Your feedback is invaluable and helps us improve the way we serve all of our tenants. We are committed to delivering professional, responsive, and reliable service, and we hope to have the chance to restore your confidence in our team.
Thank you once again for bringing this to our attention.
Kind regards,
The Oyster Properties Team
A trustworthy and reliable agent which…
A trustworthy and reliable agent which I would recommend
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your kind words! We truly appreciate your recommendation and are delighted to have been of assistance. If you ever need anything in the future, please don’t hesitate to reach out!
Great service, friendly staff, competitive pricing
Oyster provided us with fantastic support in letting out a property. Competitive pricing, clear and easy to understand terms and conditions, friendly staff. I’d recommend Oyster hands down.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team. We’re committed to providing competitive pricing, clear terms, and friendly service, and we're so glad it made a difference for you. Thank you for recommending Oyster Properties—we truly appreciate your support!
Prompt action
Winter late afternoon on a Friday and my boiler was not working. They got me in contact with an engineer who expertly directed me to fix the issue
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for sharing your experience! We’re so pleased we could help resolve your boiler issue swiftly. We always aim to provide quick, effective support when it’s needed most. Your satisfaction means a lot to us, and we’re glad we could assist you!
Contacted Nick ( Nirmit Patel ) whom i…
Contacted Nick ( Nirmit Patel ) whom i happened to know. He was very Helpfull and Professional. The whole Team is good and gives good service.
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you, Pradip! It’s wonderful to hear that Nick and our entire team were able to provide you with excellent service. We pride ourselves on professionalism and helpfulness, and we’re happy to know we made a positive impact. We appreciate your trust in us!
Abuse agent
Don't rent a property from this agent at all if you don't want to lose your deposit, they're trying to find a way to scam you, about 3 years I was tenant of them, every year increases rent when you arrange a viewing they turn off their crazy lift and tell viewers lift doesn't work and tenant knows issue of the lift when he rented a property so nothing can do about very slow lift if you use stairs can reach sooner to upper floor than lift, at the end of tenancy we cleaned property well but they're checking every centimeter of flat to find something to blame you and reduce your deposit they charged me £10 for 1 light bulb, £200 for mattress and £120 for cleaning as they said needed to clean more about 2 hours! Mattress wasn't new at the start of tenancy but after 3 years we used because of some stains they charged me £200 to buy a new one! Regarding leak from ceiling my laptop damaged and they didn't take responsibility because they're just thinking about theirselves my advice is don't rent a property from Oyster properties if you do you will lose your deposit as they're find a way to blame you because they're really hungry besides there is an Indian takeaway next Woodfield Court and you smell oil and food all the time with noise so be careful and don't trust them at all!
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We're sorry to hear about your dissatisfaction. Our goal is to provide a smooth rental experience for all tenants, and we value your feedback. If you’d like to resolve any outstanding issues, please contact us at 0208 951 5558.
Highly unprofessional non existent…
Highly unprofessional non existent customer service. One person who hasn’t a clue answers all calls . Lady at the viewing was so detached and in a hurry .
Now refusing to return deposit and not responding to messages.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We sincerely apologize for the frustration you've experienced. This does not reflect the level of service we strive to provide at Oyster Properties. We would appreciate the opportunity to resolve this matter and ensure it’s handled appropriately. Please get in touch with us directly so we can assist you further.
Oyster is just BRILLIANT!
Oyster is just BRILLIANT!
Last yr they managed to get me a rent increase. They have looked after my flat for a while. During lockdown it was completely full, I’ve had no voids in over 6 yrs. what oyster do is brilliant marketing & they do so in good enough time, prospective tenants are properly referenced so I’ve never had a problem not even late rent,
They manage the flat brilliantly, they provide access to 3rd parties meaning I can get on with other work,
As a result of their brilliant management & my increased cash flow which is consistent & timely I’ve been able to leverage the rental income to buy another property with Oyster assisting me & providing access for surveys etc.
thank you very much oyster for your excellent work. I’m really glad I found you,
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Thank you for your fantastic feedback! We’re so pleased that our services have helped you achieve consistent rental income and even invest in another property. It’s great to know that our marketing, tenant vetting, and management have made a difference for you. We look forward to continuing to support your property journey!
A terrible experience
A terrible experience. They do a great job "selling themselves" but a terrible job selling my late mother's flat. Horrible communication, lack of proactivity, lack of control, unprofessional and wasted everyone's time & money. Avoid.
1. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
We’re truly sorry to hear about your experience, and we sincerely apologize for not meeting your expectations. This is not the level of service we strive for at Oyster Properties. We take your feedback seriously and would appreciate the opportunity to address your concerns and learn more about how we can improve. Please contact us directly so we can work towards resolving this matter.
Rubbish estate agent
Rubbish estate agent I gave this review based on my experience.No other alternative was given .kind regards
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Oyster Properties
Hi,
Thank you for sharing your feedback. We take all comments seriously and strive to provide the best service possible. However, we are unable to find any records of your details in our system.
Could you please provide us with more information regarding your experience? This will help us address any issues and improve our services.
Thank you.
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