Avoid this lender. they will take your money and take you for a ride.
If your hope is West One Loans, you are better off not buying anyway. stay rented.
They gave me a deadline on a bank holiday weekend to send them whatever document they wanted. it was a Friday bank holiday and a Monday bank holiday.
they charged me for a valuation that never took place and a mortgage application that was painful and useless. I managed to get them what they asked for on the Friday and they picked it up on Tuesday (one day after their own deadline). and they refused my application based on late submission, basicaly any reason to devour almost £700
They asked for far too many documents and all at moment notice and in the end they picked up my document a day after their own deadline (after the Monday bank holiday).
no refund for the valuation that never took place and mortgage application that was waste of time and money.
Avoid this lender at any cost. they will take you for a ride.
Not only that, no solicitors work with them, if you find a solicitor to work with them you will be paying 3 times the normal cost.
I had the worst experience with these unprofessional money skimming thieves.

Avoid.....

If your hope is West One Loans, you are better off not buying anyway. stay rented.
They gave me a deadline on a bank holiday weekend to send them whatever document they wanted. it was a Friday bank holiday and a Monday bank holiday.
they charged me for a valuation that never took place and a mortgage application that was painful and useless. I managed to get them what they asked for on the Friday and they picked it up on Tuesday (one day after their own deadline). and they refused my application based on late submission, basicaly any reason to devour almost £700
They asked for far too many documents and all at moment notice and in the end they picked up my document a day after their own deadline (after the Monday bank holiday).
no refund for the valuation that never took place and mortgage application that was waste of time and money.
Avoid this lender at any cost. they will take you for a ride.
Not only that, no solicitors work with them, if you find a solicitor to work with them you will be paying 3 times the normal cost.
I had the worst experience with these unprofessional money skimming thieves.

Avoid.....

I want to extend my sincere thanks to the team at West One Loans for their incredible work on a recent £5 million case. This was a complex matter with many moving parts, and its successful completion is a testament to the team’s dedication.

In particular, the joint oversight by Jason Badla and Nicole Antonio was outstanding. They remained relentlessly focused on the timeline, proactively managing both solicitors and surveyors to ensure no momentum was lost. It was a true team effort, defined by a "can-do" attitude that is rare to find. I highly commend everyone involved for their professionalism and drive.

Andreea Chiosa at West One loans Buy to let arm was super helpful and patient with me. she took me through the application process and system and supported me to place the case.

I was offered a mortgage in principal of West one after supplying all the information they requested,I paid a £199 application fee, west one after receiving fee then told my mortgage advisor I needed to supply much more information and that if it it wasn't tied up within a week the mortgage rate would go up,my advisor said this was unacceptable and I was advised not to pay the valuation fee that they also wanted up front,can't help but feel in some ways that it's more about taking the app fees rather than getting people a mortgage

First time using West One Homeloans Intermediaries for a mortgage client.

Great service and outcome for the client on a complicated residential case.

Thanks to Caroline Dennis and the admin team for assistance dealing with the file.

Tony @ Moneypoint Finance

Sean worked our case and did an amazing turnaround, he was easy to approach and very helpful with the requirement and getting the case approved as quickly as possible.

Olivia was extremely helpful getting a bridge over the line for me. Alan my BDM was also helpful.

Good Job

I’ve had the pleasure of working with Seema Patel at West One, and I can confidently say she is an outstanding Business Development Manager. As a broker, having someone who is both highly responsive and genuinely knowledgeable makes an enormous difference—and Seema consistently delivers on both fronts.

Her communication is excellent; she is quick to respond, proactive in providing updates, and always willing to go the extra mile to ensure cases progress smoothly. What really sets her apart is her deep understanding of the market and lending criteria, which allows her to offer clear, practical guidance that helps get deals over the line.

Seema is reliable, professional, and a true asset to both her clients and colleagues. Working with her gives me complete confidence, and I wouldn’t hesitate to recommend her to anyone looking for a first-class BDM or WestOne as a great lender.

Went through these for both remortgage and mortgage, long story short despite jumping through all the hoops and fulfilling their criteria for getting the mortgage (forget the remortgage). They then went back on their word, reduced the LTV and gave no guarantees of accepting the property in question. This also all happening in tight deadlines. Do not waste your time being strung along by these only for them to go back on their original terms. Will not deal with them ever again.

Overall experience was easy, we have very good contacts ranging from our business manager Tom White to our underwriter Emily Harrison.

Both were on hand to guide us through the process and keep us updated the whole way.

I will be using you guys again, happy broker and happy client.

Thank you!

The service we receive from our telephone business development manager is second to none. Andreea is always available to help us with case progressions and answer and queries we have. Her knowledge of processes is outstanding.

I've had to place some difficult cases with West One and Kishon Chandralingam had always been there available to answer any enquiries and literally here to see how he can help to place the case unlike some other lenders who will find the reasons to refuse. Appreciate all the help you've provided and I know we will be working a lot in the future. Thank you so much for all the support Kishon.

Andreaa and Dave are always quick to the phone or on reply to an email when I need to ask questions about a potential case I am placing with them. Working as a broker in the specialist space that support is needed day in day out to find resolutions to complex cases.

I have been dealing with the Business Development Manager with West One, Andreea Chiosa, she has been absolutely exceptional in providing me with support on a new case that I have submitted. Nothing is too much trouble and she is extremely helpful!

This specialist lender stands out for their flexibility and willingness to consider cases that fall outside the standard criteria. The business development team, particularly Andreea Chiosa, has been fantastic—consistently supportive and proactive throughout the process.

The only downside is that the underwriting process can sometimes feel cumbersome due to the manual review of many specialist cases. However, this seems to be a necessary trade-off for the tailored approach they offer.

When speaking with Andreea, I always have a positive experience. She is professional, knowledgable and always on hand to answer any questions I have.

Overall, she is reliable and supportive and it’s clear she genuinely cares about helping both clients and broker achieve the best possible outcome. I would happily recommend her support to anyone.

I had a very positive experience working with Andreea Chiosa. She took the time to carefully understand a complex case and was extremely supportive in helping me explore the available options to find a suitable solution. Her knowledge, patience and willingness to assist made the process much smoother. I really appreciate the time and effort she invested.

I would like to take a moment to recognise the excellent support I received from Andreea Chiosa at West One Loans.

As a mortgage broker, I work with many lenders and BDMs, and I can confidently say that Andreea’s level of service truly stands out. She went above and beyond in assisting me and was genuinely proactive rather than just reactive, which makes a huge difference when managing cases and supporting clients.

What impressed me the most was that she took the time to review my pending cases and submissions and proactively reached out to discuss them, ensuring everything was structured correctly before progressing. This kind of attention and initiative is incredibly valuable from a broker’s perspective.

Communication was also excellent - whenever I called, she either answered straight away or got back to me very quickly, which shows a real commitment to supporting brokers and keeping cases moving efficiently.

It’s refreshing to work with someone who clearly takes pride in delivering great service and building strong professional relationships.

Thank you again, Andreea - I look forward to working with you on many more cases in the future.

been doing this job over 7 years now, and some business development managers are more helpful than others, but to be fair Andreea is outstanding, the speed7 quality of help everything is above expectations and believe me mine are high. Reccomend highly if you prefer human approach