We ordered a mattress on 11 September. We couldn't accept delivery on a date offered as we we were away for a few days. We were then informed that we would be contacted to arrange new delivery date.... Mehr ansehen
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Das sagen Bewerter
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Mehr ansehen
Unternehmen hat geantwortet
Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Mehr ansehen
Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Kontaktinformationen
Wide Lane, LS27 9FL, Leeds, Vereinigtes Königreich
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Hervorragend
173 Bewertungen
Bittet Kunden um Bewertungen
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Hat 81 % seiner negativen Bewertungen beantwortet
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Faulty product, dismissive communications
Ordered a bed base with four drawers. Base arrived with missing legs so had to improvise until missing parts arrived. One of the drawer bays does not function as the drawer falls off its runners. Tried with all the drawers provided with the same result. Communications were late and dismissive. Had to remedy the situation out of my own pocket.
22. Juni 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback. We're sorry to hear that you experienced issues with your bed base and that the missing legs caused inconvenience upon delivery.
We’re also disappointed to hear that you felt our communication was late or dismissive, as this is not the level of service we aim to provide. We take product issues seriously and would always want the opportunity to investigate and resolve any fault properly.
Please contact our customer service team with the details of the issue and any costs you incurred so we can review the matter fully and work towards an appropriate resolution.
Team OBS
Perfect experience
Perfect experience, the bed and base were as described. They delivered on time and kept texting me on its progress. Great customer service. Would definitely use them again. Thank you
31. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that your bed and base were exactly as described and that everything arrived on time.
It's great to know you appreciated the delivery updates and customer service throughout. We really appreciate your support and look forward to welcoming you back in the future!
Team OBS
From start to finish
From start to finish, the process of purchasing a bed and mattress was excellent. Adam was incredibly helpful, knowledgeable, and professional throughout. It’s rare to find a business that’s honest and reliable these days, but this experience has restored my faith.
I would highly recommend Onlinebedstore to anyone looking for a quality bed and mattress. My new mattress completely cured the back pain I’d been suffering with for the past two years from the very first night. The bed frame is also solid, well made, and excellent quality.
I couldn’t be happier with my purchase and the outstanding service I received.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for taking the time to leave such a wonderful and detailed review! We're delighted to hear that Adam provided helpful, knowledgeable and professional service throughout your experience with us.
It's fantastic to know you're so pleased with the quality of both your new bed frame and mattress, and we're especially glad to hear that you've found the mattress so comfortable.
Your recommendation and kind words about our honesty and reliability mean a great deal to us. Thank you for putting your trust in OBS, and we hope you enjoy your new bed for many years to come!
Team OBS
Received really quickly
Received really quickly, emailed to ask when delivery would be as I’d not had a call. They said hoping to deliver a certain day but I would get an update closer to the time to advise a definite time, however, this didn’t happen.
A good job the hubby was home all day that day.
I am very happy with the base and mattress and feel it’s great quality and was really happy with the price.
And most importantly it’s so comfy!
29. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're delighted to hear that you're happy with the quality, comfort and value of your new base and mattress.
We do apologise that you didn't receive the expected delivery update, and we appreciate your feedback on this. We're glad everything arrived quickly and that someone was available to accept the delivery.
Most importantly, it's fantastic to hear you're finding your new mattress so comfortable! Thank you for choosing OBS.
Team OBS
Thankyou recieved our bed order…
Thankyou recieved our bed order absolutely brilliant service from coming to your warehouse. Communication and delivery and fitted by Hassam and Sam.the lads are a credit to your business would purchase again and recommend you to friends keep up the good work .sharon
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much, Sharon, for your wonderful review! We're delighted to hear that you had a brilliant experience from visiting our warehouse right through to communication, delivery and installation.
We'll be sure to pass your kind words on to Hassam and Sam – it's fantastic to hear that they were a credit to the team.
Thank you for your recommendation and support. We look forward to welcoming you back in the future!
Team OBS
Great Service
Our bed was delivered by Hasan & Sam and they were very polite and well mannered. Very efficient would definitely order again. Highly recommend. Polite service when in store ordering aswell and catered to every need.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review and recommendation! We're delighted to hear that you received friendly and helpful service in-store and that our team catered to your needs throughout the ordering process.
It's also great to hear that Hasan and Sam were polite, well-mannered and efficient with your delivery. We'll be sure to pass your kind words on to them!
We really appreciate your support and look forward to welcoming you back in the future.
Team OBS
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry that your ottoman had not arrived at the time you posted this.
We can confirm that your ottoman was subsequently delivered within 10 working days, which was within our stated delivery timeframe.
As the order has now been successfully delivered within the advised lead time, we feel that the 1-star rating does not reflect the final outcome of your order. We would therefore be very grateful if you could consider updating your review and star rating to reflect the completed service.
We hope you’re happy with your new ottoman and thank you for choosing OBS.
Team OBS
very helpful and informative
very helpful on the phone. got to speak to a person not an automated voice machine.
delivered very promptly and in line with expectations
16. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're really pleased to hear that you found our team helpful and that you appreciated being able to speak directly with a real person.
It's also fantastic to know that your order was delivered promptly and in line with your expectations. Thank you for choosing OBS!
Team OBS
Repeat customer as experience positive
Lovely helpful lady on the phone
Product as advertised
Fast delivery and free shipping
4. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review and for choosing OBS again! We're delighted to hear that our team was helpful and that your order arrived quickly and exactly as advertised.
We really appreciate your continued support and look forward to helping you again in the future!
Team OBS
I purchased a Firm mattress
I purchased a Firm mattress, or so it was advertised, within three days it was dented where I sleep. I contacted the company and they told me to turn the mattress weekly to even it out. I have now done that three times, so there are dents all over it now. I have never had this problem before with a 'FIRM' mattress. The company aren't replying to my emails now. I wouldn't advise anyone to purchase from this company.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry to hear that you were unhappy with your mattress and appreciate you raising your concerns with us.
When you first contacted us, our team provided advice regarding the mattress and its care. We do not ignore genuine customer concerns and are always willing to review any reported product issue based on the information and evidence provided.
We would also like to note that this was the first of three separate 1-star reviews you subsequently posted regarding the same matter. We feel it is important to provide this context for anyone reading the reviews.
We remain happy to address any legitimate outstanding concerns directly and review the matter based on the full history of your order and correspondence.
Team OBS
The mattress arrived before time it's…
The mattress arrived before time it's really good 👍 and it's exactly what I ordered
15. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that your mattress arrived ahead of schedule and was exactly what you ordered.
We hope you enjoy many comfortable nights on your new mattress. Thank you for choosing OBS!
Team OBS
Excellent beds for a great price
Excellent beds for a great price, customer service is also great, I’ve had the best sleep since purchasing my bed and silk Matress.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that you're so pleased with the quality and value of your bed, as well as the service you received from our team.
Most importantly, it's wonderful to hear that you're enjoying such a great night's sleep on your new Silk mattress! Thank you for choosing OBS.
Team OBS
Will use again
The website is easy to use. The after sale service is quick and efficient. When I realised that I'd made a mistake on my order I sent an email and within half an hour it was sorted out. Delivery drivers were polite and efficient and well within the 4 hour window. Overall a great experience.
21. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that you found our website easy to use and that our team was able to quickly resolve the mistake with your order.
It's also great to hear that our delivery team were polite, efficient and arrived within the advised time window. We really appreciate your support and look forward to helping you again in the future!
Team OBS
Best Online Bed Store Online
I want to start by saying if you are considering a company for you beds/mattresses then please don’t look anywhere else, I promise you that you will not get a better or honest experience from anyone else. I have to say it has been amazing experience from start to finish with online bed store. I had a few concerns due to my stair spaces but Adam was able to discuss with me over a video call to reassure me of everything. I was then able to discuss my bed and mattress requirements and Adam was able to send me a quote which was very competitive because trust me I shopped around and this was a very good price for what I needed. We confirmed everything and delivery and few days before delivery I was called with confirmation of delivery and on the day I was contacted to say delivery driver was on the way to deliver and assemble. The drivers were very polite and friendly and did and amazing job in getting 3 beds with 2 mattresses upstairs and assembled them perfectly. As for what I received; Firstly the quality of the bed frame to the finish was fantastic, even down to the headboard bolts they use they are top quality. We are not talking about cheap wood chip or cardboard bed frames but high quality wood frame that you can see and feel the difference. You can see they don’t cut corners in the manufacturing of the bases, and the finish is immaculate! Then the 4ft mattress has to be icing on the top. It was a 3000 pocket sprung pillow top mattress and I have to say it’s a huge 15-16 inches high filled with quality material making it so comfortable and It’s so strong and looks durable I think I won’t need to change it for 20 years! The single mattress was a 1000 pocket pillow top mattress which is about 12-13 inches high and again the quality of the mattress is amazing and my little daughter loves it and does not want to get out bed. I ordered 2x 4ft Small Ottoman beds in 4 quarters with a single ottoman in 2 quarters and when they are put together they are very sturdy and strong with so much space for your storage (very deep and spacious). I have to admit it is vary rare to find honest and trustworthy person in this trade as all they care about is the money they make. Online bed store are a highly recommended company that I have already recommended to friends and family, I truly believe they can’t be beaten on price and quality. You may find a similar product elsewhere but online bed store don’t have any middle men, as they make everything themselves and pass on the savings to its customers and at the end of the day you are dealing with the best for the best quality products. Please give them a chance, you will not be disappointed with the service and quality they offer you. Check out their website and social media accounts and you can visit them in person, for a more complete experience. Thanks again for everything you guys did, it is much appreciated.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Wow – thank you so much for taking the time to leave such an incredibly detailed review! It genuinely means a great deal to the whole team.
We're delighted that Adam was able to help with everything from your initial concerns about the stairs through to choosing the right beds and mattresses for your family. It's fantastic to hear that the video call gave you the reassurance you needed and that you found our pricing competitive.
We're especially pleased that you're impressed with the quality, finish and sturdiness of the beds, the generous ottoman storage and, of course, the comfort of the mattresses! We'll also make sure your kind comments are passed on to our delivery and assembly team.
The fact that you've already recommended us to friends and family is one of the biggest compliments we could receive. Thank you again for putting your trust in OBS and for sharing your experience in such detail. We hope you and your family enjoy your new beds for many years to come!
Team OBS
The experience was very good from…
The experience was very good from ordering,to you keeping us updated on delivery. Delivery was at the time given to us and delivery men very efficient. Would certainly use your company again as no hassle whatsoever.
Thank you for the wonderful service.
15. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from ordering through to delivery and that you were kept well informed throughout.
It's also great to hear that our delivery team arrived on time and provided an efficient service. We really appreciate your kind words and look forward to welcoming you back in the future!
Team OBS
Ordered online
Ordered online. Company quick to call to arrange delivery. All delivered OK. Beds up. Just as described. Very pleased with them. Would recommend them and would definitely use again.
15. Juli 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review and recommendation! We're delighted to hear that everything went smoothly from ordering online to arranging delivery, and that your beds arrived exactly as described.
It's wonderful to know you're pleased with your new beds. We really appreciate your support and look forward to helping you again in the future!
Team OBS
Well it was a very funny experience
Well it was a very funny experience, placed the order, went through smoothly, had a follow up call all was great.
Came to delivery, I was contacted delivery would be xxx, all agreed then came to the day, emptied all the bedrooms, never heard a squeak, got to 4pm started contacting them after many attempts to find out the delivery wasn't going to be delivered..!! You can imagine I was furious, had 2 children with no beds, then told delivery wouldn't be for 2 days!! I was not a happy mum to say the least.
Anyway the guy went away and obviously knew I was upset spoke to his manager who contacted me immediately and was very annoyed with the delivery company... Well within half an hour he got his supervisor on the road with the delivery and by 7:30pm I had the beds... What a company, can't thank them enough for bending over backwards to get the delivery to me and my children went to bed with their lovely new beds as expected.
Great firm for bending over backwards to help... And then followed up everything the following day.. Very good... Thankyou.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for sharing your experience! We completely understand how frustrating it must have been to have the bedrooms cleared and two children waiting for their new beds, only to discover there was an issue with the scheduled delivery.
We're really pleased that our team was able to step in, find a solution and get your beds delivered that same evening. Knowing your children were able to sleep in their lovely new beds as planned made the extra effort absolutely worthwhile!
Thank you for your patience and understanding, and for recognising how hard the team worked to put things right. We really appreciate your kind words and support.
Team OBS
Online mattress ordering.
The online order process was easy to use. The communication regarding delivery was excellent, including from the driver. The delivery was respectful and careful. The new mattress was placed onto our bed and the old one removed. The mattress is exactly what we were looking for. We are very pleased with the whole experience and would highly recommend the Online Bed Store.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you found the online ordering process easy and that communication was excellent throughout your delivery.
It's great to know our delivery team took care when placing your new mattress and removing the old one, and most importantly, that the mattress is exactly what you were looking for.
We really appreciate your support and hope you enjoy many comfortable nights on your new mattress!
Team OBS
Helpful customer service- exchanged for us
Bought mattress but proved to be too firm
Very helpful customer services who have arranged for it to be swapped with a more suitable one
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Hi Mr Woodward,
We’re sorry to hear that you’re disappointed with your Heritage 3000 mattress.
We appreciate that comfort is subjective, and while the Heritage 3000 is rated as medium, individual preferences can vary depending on body weight, sleeping position and what you’re used to sleeping on.
Regarding returns, for hygiene reasons we are unfortunately unable to accept mattresses that have been unpacked unless they are covered by a comfort trial or are found to be faulty. This policy is outlined in our returns terms before purchase.
We’d like the opportunity to look into your order and see if there’s anything we can do to help. Please contact our customer service team with your order number, and we’ll be happy to review your case.
Kind regards,
Online Bed Store Customer Care
Monaco style tall headboard and a single toddler bed
I first came across this company on social media and was instantly drawn to how genuine and authentic they seemed. After getting in touch, I spoke with Adam, who was absolutely brilliant from start to finish. He took the time to talk everything through over the phone, answered all of my questions and recommended the best options based on what we wanted whilst being mindful of our budget.
We ordered a Monaco-style bed with a tall headboard (which I am absolutely IN LOVE with) as well as a single bed with raised panels for our toddler. I sent over some inspiration photos and they brought our vision to life perfectly. I was so impressed with their ability to create exactly what we had imagined.
One of the things that really stood out to me is that they can custom make virtually any bed in any size, along with custom-size mattresses. It’s such a great service if you’re looking for something unique or need non-standard dimensions.
We did have a small hiccup when we realised that a standard mattress wasn’t quite right for our needs and that we actually needed a toddler-size mattress instead. Thankfully, the team has been incredibly helpful and is already sorting this out for us. Their understanding, communication and willingness to find the right solution have been really reassuring.
Overall, we’ve had a fantastic experience. The customer service has been excellent, the quality of the beds is amazing, and it’s clear they genuinely care about making sure their customers are happy. A huge thank you to Adam for all of his help—I wouldn’t hesitate to recommend them!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Hi Sals,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear about your experience and that you love your Monaco-style bed with the tall headboard! It was a pleasure bringing your inspiration to life, and we're so pleased the finished beds matched your vision.
Adam will be thrilled to read your kind words. He always goes above and beyond to make sure every customer finds the right solution, so it's wonderful to know you felt supported throughout the process.
We also really appreciate your understanding regarding the mattress. Sometimes these little details only become clear once everything is in place, and we're glad we could help get the right toddler-size mattress arranged for you.
Thank you again for trusting us with your family's beds and for recommending us. We hope you and your little one enjoy them for many years to come, and if you ever need anything in the future, we're always here to help.
Best wishes,
OBS
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