We ordered a mattress on 11 September. We couldn't accept delivery on a date offered as we we were away for a few days. We were then informed that we would be contacted to arrange new delivery date.... Mehr ansehen
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Das sagen Bewerter
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Mehr ansehen
Unternehmen hat geantwortet
Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Mehr ansehen
Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Kontaktinformationen
Wide Lane, LS27 9FL, Leeds, Vereinigtes Königreich
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Hervorragend
173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Was really helpful got what we wanted…
Was really helpful got what we wanted within our price range got next day delivery carnt recommend enough and they make everything there and u can go and look and try them we did quality goods
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review and recommendation! We're delighted that our team helped you find exactly what you wanted within your budget and that we were able to arrange next-day delivery.
It's also great to hear that you enjoyed visiting us, seeing where our products are made and trying them out before making your choice. We're really pleased you're happy with the quality!
Team OBS
Bought beds from OBS twice
Bought beds from OBS twice. Cannot be more than happy. Customer service is great and delivery is always on time. Beds are of great quality, best beds I've ever bought.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for choosing OBS again! There's no better compliment than a returning customer, and we're delighted that you've been happy with both of your experiences with us.
It's fantastic to hear that you love the quality of your beds and have received great customer service and punctual deliveries each time. We really appreciate your continued support!
Team OBS
Great company
Great company. The delivery service was great, and the item was of solid build quality. Really pleased with my purchase.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that you were pleased with the delivery service and impressed with the solid build quality of your purchase.
We really appreciate your feedback and hope you enjoy it for many years to come!
Team OBS
I’m a returning customer and they’ve…
I’m a returning customer and they’ve been great every time. Quality beds and even better customer service.
Definitely recommend Online Bed Store.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for choosing OBS again! We're delighted to hear that you've had a great experience with us every time and continue to be happy with both the quality of our beds and our customer service.
Your continued support and recommendation mean a great deal to us. We look forward to helping you again in the future!
Team OBS
Extremely disappointing customer…
Extremely disappointing customer service and complete lack of accountability
I rarely leave negative reviews, but my experience with Online Bed Store has been incredibly disappointing from start to finish.
After receiving beds and mattresses which were asembled by themselves, were not of satisfactory quality, I raised my concerns immediately and supplied photographs showing that the mattresses overhang the bases, leaving them unsupported and not as I expected when purchasing the products.
Initially, I had a very positive conversation with a member of their team, Adam, who confirmed that a full refund would be arranged and that the beds and mattresses would be collected within two weeks. Naturally, I was relieved that the matter appeared to be resolved.
However, shortly afterwards I received an email from the Management Team completely reversing that decision, stating that no refund or collection would take place because the employee was allegedly not authorised to make that commitment. As a customer, I do not believe it is acceptable to make promises of this nature and then simply withdraw them, leaving the customer to deal with the consequences.
Instead of taking responsibility, the company has repeatedly referred to its own returns policy and manufacturing tolerances, despite my concerns remaining unresolved. The only solution offered was a set of headboard spacers, which did nothing to address the underlying issue with the beds as well as advising us that we would need to cut them ourselves in order to make the mattress fit
After spending a considerable amount of money, I expected far better customer service and a company willing to stand behind the products they sell. Instead, I have been left with products I am unhappy with, no meaningful resolution, and a refusal to honour what I was originally told.
I am extremely disappointed with the way this matter has been handled. A company's true measure is how it deals with problems when they arise, and unfortunately my experience has left me with very little confidence in both the products and the after-sales service.
I sincerely hope the company reconsiders its position and resolves this matter fairly, but based on my experience, I cannot recommend Online Bed Store.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Dear Kathryn,
Thank you for taking the time to share your feedback. We are genuinely sorry that you remain disappointed with the outcome, as it is never our intention for a customer to feel that their concerns have not been taken seriously.
We believe it is important to provide some context for anyone reading this review.
As a manufacturer, we inspect every complaint carefully and assess it against both our obligations under the Consumer Rights Act 2015 and the evidence available to us. In this case, we carried out a full review of the products, the photographs provided and the concerns raised. Following that review, we concluded that the mattresses supplied were the correct size for the bases ordered and that the slight dimensional variation fell within accepted manufacturing tolerances for upholstered furniture. We therefore did not identify a manufacturing fault or a failure of the goods to conform to the contract.
Although we did not consider the products to be faulty, we still attempted to resolve your concerns by supplying headboard spacers at our own expense to improve the mattress positioning. We appreciate that this solution did not meet your expectations, but it was offered as a genuine goodwill gesture in an effort to assist.
With regard to the earlier conversation you mention, a possible goodwill resolution was discussed before the matter had completed its full management review. Once the review had been concluded, the final decision was communicated. We appreciate that this was frustrating, and we understand why you were disappointed by the change in outcome.
Like every responsible retailer, we have to apply our policies consistently and fairly. If we accepted returns simply because a customer changed their mind or was dissatisfied with a product that had been found to conform to the contract, despite no fault being identified, we would be treating similar customers inconsistently and would be unable to operate a fair returns process. Equally, where a genuine manufacturing fault is found, we do not hesitate to repair, replace or refund in accordance with our legal obligations.
We understand that you disagree with our conclusions, and we fully respect your right to do so. However, after a thorough review, we remain satisfied that the products supplied met the required standard and that our decision was reached fairly, objectively and in line with both our published policies and our statutory obligations.
We are proud to have supplied many thousands of customers across the UK and will continue to treat every concern on its individual merits. Our aim is always to resolve issues fairly, transparently and in accordance with the evidence available.
We are sorry that we were unable to reach an outcome that satisfied you and wish you all the best going forward.
– The Management Team
Online Bed Store
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that you had a positive experience with us from start to finish.
We really appreciate your support and thank you for choosing OBS!
Team OBS
From purchase to delivery has been…
From purchase to delivery has been seamless. However, did not fit my double bed as expected
Mattress is good quality
15. Juni 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review! We're pleased to hear that the whole process from purchase to delivery was seamless and that you're happy with the quality of the mattress.
We're sorry to hear that the sizing wasn't quite as expected. Please feel free to contact our team if you need any assistance regarding the fit, and we'll be happy to help.
Team OBS
Great quality beds
I recently purchased a bed frame from this company and, after some delays due to the delivery company, I was pleased when it finally arrived. The bed itself is beautiful – the quality feels excellent, and I love the colour, which was recommended by the customer service team before I placed my order.
Unfortunately, there were a few issues initially. My custom bed wasn't made correctly, and the delivery company also caused some marks to my walls during delivery. However, after I emailed the company, I received a phone call almost immediately, on a Friday evening. They were apologetic, reassuring, and committed to putting everything right.
Although it ultimately took three attempts to get the custom bed exactly as ordered, the company stayed in contact throughout and resolved the issue. Their customer service was professional and they honoured their commitment to ensure I received the correct bed.
Overall, I'm happy with the finished product. I wouldn't hesitate to recommend the company for the quality of their beds and their customer service. My only hesitation would be ordering a custom bed again, simply because of the time and multiple deliveries it took to get it right. That said, they did resolve every issue, and I appreciated the way they handled the situation.
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for taking the time to leave such a detailed and balanced review. We're delighted that you're happy with the finished bed, its quality and the colour recommended by our team.
We sincerely apologise for the issues with your custom order and the inconvenience caused by requiring multiple deliveries to get everything exactly right. We really appreciate your patience while our team worked to resolve each issue.
It's especially pleasing to hear that you felt supported throughout and that our communication and commitment to putting things right made a difference. Your feedback regarding custom orders and delivery is extremely valuable to us and will help us improve.
Thank you again for your patience, understanding and recommendation. We hope you enjoy your beautiful new bed for many years to come!
Team OBS
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your kind review! We're really pleased to hear that you found our service professional.
We appreciate your support and thank you for choosing OBS!
Team OBS
Had delivery of my new bed yesterday…
Had delivery of my new bed yesterday and I am really pleased with it. Because I had the base made deeper it made the bed a lot heavier than normal but Mutar and Zee did an excellent job of delivering and assembling the bed. It is now what I would call ‘American’ height which is perfect for my storage needs. Cannot praise OBS enough from start to finish the customer service was second to none.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! We're delighted to hear that you're pleased with your new bed and that the deeper base gives you exactly the extra storage and height you were looking for.
We'll be sure to pass your kind words on to Mutar and Zee – it's great to hear they did an excellent job delivering and assembling such a substantial bed.
Your comments about our customer service being second to none mean a great deal to the whole team. Thank you for choosing OBS!
Team OBS
Recommend using this bed company
Would highly recommend this bed company! Firstly, received sample fabrics really quickly and secondly, staff very helpful online with all questions answered very promptly. Excited to receive both bed and mattress.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review and recommendation! We're delighted to hear that your fabric samples arrived quickly and that our team was able to answer all your questions promptly.
We really appreciate you choosing OBS and hope you absolutely love your new bed and mattress when they arrive!
Team OBS
Would highly recommend Online Bed…
Would highly recommend Online Bed Store. Friendly and helpful staff. Really accommodating in terms of delivery. Excellent value.
Delivered as agreed, assembled and all packaging removed. Will definitely be shopping there again! Thank you
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you found our team friendly and helpful, and that we could accommodate your delivery requirements.
It's great to know everything was delivered and assembled as agreed, with all the packaging taken away too. We really appreciate your support and look forward to welcoming you back again!
Team OBS
Ordered two new otoman beds small…
Ordered two new otoman beds small double and single in Naples cream colour with new mattresses. Had them delivered and built up today I absolutely love them. They was half the price from any where else that I had tried. Lovely staff what I liked is the fact I could go see the beds at there warehouse before ordering. I would most definitely recommend this company for workman ship and quality and service. 5 star ⭐ service.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic 5-star review and recommendation! We're delighted to hear that you love your two new ottoman beds and mattresses, and that you're pleased with the Naples Cream fabric.
It's great to know that visiting our warehouse and seeing the beds in person helped you make your decision. We're especially pleased that you found the quality, workmanship and service excellent while also getting great value for your money.
Thank you for choosing OBS and for your kind words about our team. We hope you enjoy your new beds for many years to come!
Team OBS
Can’t fault these guys
Can’t fault these guys, bought a bed and mattress and had it delivered to Hertfordshire. Quality of both was on point and the customer service was impressive. I had many question of which all were clearly answered. I was also very specific about a deliver timeframe which they followed. Knowledgeable people and great all round service, highly recommended and would definitely use again.
Thank you guys!
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you're pleased with the quality of both your bed and mattress, as well as the service you received from our team.
It's great to know we were able to answer all your questions clearly and accommodate your specific delivery timeframe to Hertfordshire.
We really appreciate your kind words and support, and we'd be delighted to welcome you back in the future!
Team OBS
Perfect quality bespoke products
Perfect quality bespoke products, great customer service online, in the showroom, during delivery and assembly and vast knowledge of beds and mattresses. I first got to know of OBS from socials and thought the products looked great, but may be too good to be true, so I reluctantly went ALL THE WAY FROM DUDLEY TO LEEDS to see if I’d be sold what was on socials and Adam and team surpassed all my expectations. Really good knowledge of beds and mattresses and OBS know how to show a customer what to buy without ripping them off. I ended up buying 5 beds all quarter split (due to my tight stairway), zip and link (both which almost nobody does), all with mattresses, toppers and storage chests when initially I didn’t intend to buy that many. Adam was able to showcase the quality of the products and had the knowledge to help us choose what to buy too, again I stress without trying to rip us off because most retail outlets are very happy to do that and did try. The same products in a retail stores would cost far more, be absolutely poor in quality in comparison to beds from OBS and have no options for a bespoke service like OBS provide such as adjusting floor standing headboard sizes, zip and link beds/mattresses and quarter splits. Beds also arrived in 10 days, whereas all retail stores were only able to promise a minimum 3 week turn around, which was cutting it fine for me as I had guests coming in 2 weeks and 6 days. Would 1000000% recommend to anyone and everyone considering buying from OBS. (Review with images to follow on Google once my family have chosen some bed sheets if anyone reading is interested) !
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Wow – thank you so much for taking the time to leave such an incredible and detailed review! The fact that you travelled all the way from Dudley to visit us in person, and then trusted us with five bespoke beds, mattresses, toppers and storage chests, genuinely means a great deal to the whole team.
We're delighted that Adam and the team were able to exceed your expectations and use their knowledge to help you find the right products for your needs and budget. Being able to offer solutions such as quarter splits for difficult stairways, zip and link options and bespoke headboard sizes is exactly why we manufacture our beds ourselves.
We're also thrilled that we could manufacture and deliver everything within 10 days, especially with your guests arriving soon!
Thank you again for making the journey to see us, putting your trust in OBS and for such an enthusiastic recommendation. We hope you and your family enjoy all five beds for many years to come – and we look forward to seeing those photos once the bedding has been chosen!
Team OBS
Helpful in deciding which mattress…
Helpful in deciding which mattress would suit me the best. Quick friendly service and delivery. Great price and old mattress removed
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that our team helped you choose the right mattress and that you were pleased with the friendly service, quick delivery and great value.
It's also great to know that having your old mattress removed made the whole process even easier. We hope you enjoy many comfortable nights on your new mattress!
Team OBS
Great experience…
Had a great experience with this company. I went to the factory showroom where I wanted to try the matress for myself. I was not disappointed. The quality of the beds mattresses and headboards are top quality with lots of different choices. We spoke to the sales person who was great with us and answered all our questions and what was best for our budget. We came away with a fantastic bed matress and headboard great quality and an unbeatable price. I knew this because I researched what I wanted before I found this store online. We live in Manchester and made the trip to Leeds which I am so glad we did.
We bought on the Wednesday and it was delivered on the Friday.
The delivery guys set everything up and took away all the wrappings. They were very polite and even removed their shoes on entering our home. Excellent company cant recommend them enough.
May 2026
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic and detailed review! We're delighted that you made the journey from Manchester to visit our factory showroom and that it was well worth the trip.
It's wonderful to hear that our team took the time to answer your questions and help you find the right bed, mattress and headboard for your budget. We're also thrilled that you were impressed with the quality, choice and value.
From ordering on Wednesday to delivery and assembly on Friday, we're pleased everything went smoothly. We'll also pass your kind comments on to our delivery team – it's great to hear they treated your home with such care and respect.
Thank you again for your recommendation and for choosing OBS!
Team OBS
Top notch service from start to finish
Top notch service from start to finish. OBS customer service really helpful, and delivery service was excellent . I would recommend both to anybody.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind words! 😊 We’re absolutely delighted to hear that you had a top-notch experience from start to finish. Our team works hard to provide helpful service and smooth deliveries, so it really means a lot to know we got it right 🙌
We truly appreciate your recommendation and look forward to helping you again in the future! ⭐🚚
Team OBS
Excellent experience from start to…
Excellent experience from start to finish and a huge saving too. Very helpful company couldn’t recommend them enough.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing feedback! 😊 We’re thrilled to hear you had an excellent experience from start to finish—and even better that we could help you make a great saving too! 💸🙌
It means a lot to know you found our team helpful, and we truly appreciate your recommendation. We look forward to helping you again in the future! ⭐
– Team OBS
Base for bed
Very happy with service and the quality is very good bad base very sturdy would definitely use this company again .
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review! 😊 We’re delighted to hear you’re very happy with the service and that the bed base is sturdy and great quality 💪🛏️
It means a lot that you’d choose to use us again—we really appreciate your support! Looking forward to helping you in the future ⭐
– Team OBS
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