We ordered a mattress on 11 September. We couldn't accept delivery on a date offered as we we were away for a few days. We were then informed that we would be contacted to arrange new delivery date.... Mehr ansehen
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Das sagen Bewerter
Ordered the extra large headboard in putty linen. The headboard is very well made and solid, much better than our old floor standing one which was more expensive from a well known bed store. The... Mehr ansehen
Unternehmen hat geantwortet
Straightforward, no faff and no fuss. The delivery drivers made light work of my awkward living space, and stayed tidy. A month after purchase I had some questions and solutions were found at... Mehr ansehen
Excellent service! I didn’t realise but this company is the manufacturer so they make everything including mattresses on site! We ordered the Cocoon Siris 3000 cooling pillow box and it is soo deep an... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Kontaktinformationen
Wide Lane, LS27 9FL, Leeds, Vereinigtes Königreich
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,5
Hervorragend
173 Bewertungen
Bittet Kunden um Bewertungen
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Hat 86 % seiner negativen Bewertungen beantwortet
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Great service quick to dispatch fabric…
Great service quick to dispatch fabric samples & actual order came quickly
Dry pleased with my end of bed storage
27. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're so pleased to hear that your fabric samples and order arrived quickly and that you're happy with your new end-of-bed storage.
We really appreciate your feedback and hope you enjoy your new storage for years to come!
Team OBS
Great Service from Start to Finish
I discussed my bed requirements with Adam at OBS, and he provided excellent advice and recommendations to help me choose the right option. His knowledge and honest guidance made the entire process simple and straightforward.
From payment through to delivery, everything was handled quickly and efficiently. The bed arrived on time and was securely packaged.
A few minor issues arose after delivery, but Adam was responsive and proactive in resolving them. He listened carefully to my concerns and worked with me to find a fair and satisfactory solution for both parties, which I greatly appreciated.
Overall, I had a very positive experience with OBS. Adam’s knowledge and professionalism, combined with the excellent customer service throughout, made the buying process smooth and reassuring.
I would highly recommend OBS to anyone looking for a quality bed and a reliable, trustworthy buying experience.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for taking the time to leave such a detailed review! We're delighted to hear that Adam was able to provide the advice and guidance you needed to find the right bed.
We're also pleased that the ordering and delivery process went smoothly, and that the minor issues after delivery were resolved quickly and to your satisfaction. Providing helpful, responsive service from start to finish is extremely important to us.
Thank you again for your kind words and recommendation. We hope you enjoy your new bed for many years to come!
Team OBS
Great Ottoman
Delivery was on time and the item was very well packed. The delivery driver asked where I would like to put the item, which was heavy,and would have carried it upstairs if I had asked.
24. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! We're delighted to hear that your ottoman arrived on time and was well packaged.
It's also lovely to hear that our delivery driver was helpful and made sure the delivery was as convenient as possible. We hope you enjoy your new ottoman!
Team OBS
We needed 3 single beds for our…
We needed 3 single beds for our children asap, we told Sohail their age and that we wanted them to last into adulthood...
2 days later, 3 perfectly matched 1500 pocket sprung mattresses were delivered and the old ones taken away.
3 very happy children, and 2 very happy adults with OBS. 100% recomend 👌🙏
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted Sohail was able to help you find the right mattresses for your children, with plenty of comfort and support as they grow.
It's wonderful to hear everything was delivered so quickly and that the old mattresses were taken away without any hassle. Most importantly, we're thrilled to have three happy children and two happy adults!
Thank you for choosing OBS.
Team OBS
Service was good and kept informed of…
Service was good and kept informed of delivery day and time slot.
Found customer service very helpful and abliging.
17. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your kind review! We're pleased to hear that you were kept well informed throughout the delivery process and found our customer service team helpful and accommodating.
We really appreciate your feedback and thank you for choosing OBS!
Team OBS
From start to finish pure…
From start to finish pure professionalism, from ordering to delivery and installation. Very friendly from start to finish.
21. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your fantastic review! We're delighted to hear that you received a professional and friendly service from ordering right through to delivery and installation.
We really appreciate your kind words and thank you for choosing OBS!
Team OBS
Perfect bed and prompt delivery
I was pleased with your prompt response to my order it was delivered on time. I am pleased with the bed it is comfy and just what I was looking for.
The delivery was on time and they were great polite have taken our old bed and I couldn’t be more pleased. Thank you
1. September 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're delighted to hear that your bed arrived on time and is comfortable and exactly what you were looking for.
It's also great to hear that our delivery team were polite and made things easier by taking your old bed away. We really appreciate your kind feedback and hope you enjoy your new bed for many years to come!
Team OBS
CUSTOMER SERVICE AT IT'S FINEST
Where do I start? Absolute pristine service from Adam. Honest, hardworking man who is pretty much available at any hour on any day. He will always get back to you and is happy to talk to you about beds and mattresses all day long! I've never discussed beds so much because nobody ever asks what you want or whether you are unsure or not. Considering I'm in London, it was delivered within days as he flagged it as urgent for me. I have had my fair share or rude and condescending customer services with other companies but Adam IS THE CUSTOMER SERVICE! Top notch, straight to the organ grinder and no monkeys! For anyone wondering if this is for real, then YES it is and NO I am not an employee or otherwise. Just hard to find good honest folk nowadays who genuinely want to do whats right by you and not just about making money. Feel passionately about this hence the strong review. Good sales, customer service and quality products at a very very decent price, is hard to come by. Thank you once again Adam and will definitely be sharing with anyone looking to get a new bed, mattress, etc. Just to add, he also will advise you on what's RIGHT FOR YOU, not just try and get you to buy the most expensive items. Thank you. Mrs Mariam Ibrahim, West London.
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much, Mariam, for taking the time to leave such an incredible and detailed review! Your kind words about Adam and the service you received genuinely mean a lot to us.
We're delighted that Adam was able to understand exactly what you needed, offer honest advice and arrange a quick delivery to London. We always want our customers to feel confident they're choosing what's right for them, rather than simply being sold the most expensive option.
Thank you again, Mariam, for your trust, recommendation and support. We truly appreciate it and look forward to helping you, your friends and family in the future!
Team OBS
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry that your mattress had not arrived at the time you posted this.
We can confirm that your mattress has since been delivered within 8 working days of your order, which is within our stated lead time of 7–10 working days.
Now that your order has been successfully delivered within the advised timeframe, we would be very grateful if you could consider updating your review and star rating to reflect the completed service and overall outcome.
We hope you enjoy your new mattress, and thank you for choosing OBS.
Team OBS
I wouldn't even give these one star
I wouldn't even give these one star, but that's the lowest option. This company does not care about their customers, once they have got your money they completely ignore any you, and say that you are Racist, and you're only complaining about it because of his ethnicity. They say that on one of their adverts, and that you should just claim your money back from the bank! It is absolutely appalling. They need reporting to Trading Standards.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback. We’re sorry to read your comments and take allegations of this nature very seriously.
We would also like to point out that this is now the third 1-star review you have left regarding this matter. We do not accept that the description in this review fairly reflects the service or circumstances involved.
We always aim to treat our customers respectfully and professionally, regardless of their background, and we would never dismiss a genuine customer concern.
We remain happy to address any legitimate issues relating to your order and would encourage you to contact us directly so that the facts and correspondence surrounding the matter can be reviewed properly.
Team OBS
The experience was great
The experience was great. The staff were friendly and helpful and I was kept well up to date with my order.
26. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're delighted to hear that you had a great experience with us and found our team friendly and helpful.
It's also great to know you were kept well informed throughout your order. We really appreciate your feedback and thank you for choosing OBS!
Team OBS
Genuine, honest and amazing service.
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.
Can’t thank you guys enough!
We will certainly be returning customers!
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! We're delighted to hear that Adam provided you with knowledgeable, honest advice without any pressure and helped you find the right bed.
An 8-hour turnaround was certainly a challenge, but we're so pleased we could make it happen and meet your time constraints!
We really appreciate your support and look forward to welcoming you back again in the future.
Team OBS
Brilliant uk company
What a fantastic business to deal with the communication was excellent from start to end including the transport company who delivered the headboard.
The quality of the headboard is 10/10, I am so pleased with it.
I would definitely recommend this lovely business to anyone who wants a headboard and bed.
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you received excellent communication throughout, including from our delivery team.
It's wonderful to know you're so pleased with the quality of your new headboard – a 10/10 is exactly what we love to hear!
Thank you for supporting a UK business and for choosing OBS. We really appreciate it!
Team OBS
Ottoman Bed
From start to finish, the whole team could not have done more to make the choosing process so easy. They listened to my needs and budget and certainly delivered. They were polite, helpful and professional. On delivery the guys were very respectful of my property.
I can definitely recommend Online Beds to any future customers .
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review and recommendation! We're delighted to hear that our team made choosing your ottoman bed easy by listening to your needs and budget.
It's also great to hear that our delivery team were polite, professional and respectful of your home. We really appreciate your kind words and hope you enjoy your new bed for many years to come!
Team OBS
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We're pleased to hear that you're happy with your bed, although we're sorry the delivery took a little longer than expected.
We appreciate your patience and your feedback, and we hope you enjoy your new bed!
Team OBS
100% I would recommend this company
100% I would recommend this company. I looked at so many beds with different companies and wasn’t getting anywhere. Either the beds were too expensive or the quality wasn’t what I was expecting. Then, I found this amazing company and I cannot fault Adam from start to finish. The bed was delivered in 10 days and the quality is just superb. We ended up ordering 2 beds. Thank you Adam and your team.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review and recommendation! We're delighted to hear that after looking at so many different options, you found exactly what you were looking for with us.
It's fantastic to hear that Adam looked after you from start to finish and that you're so pleased with the quality of your beds. The fact that you ended up ordering two means a great deal to us!
Thank you again for choosing OBS and for your kind words about Adam and the team. We hope you enjoy your new beds for many years to come!
Team OBS
the mattress is not as advertised
the mattress is not as advertised it is very hard and advertised as super soft, when I emailed the company I have not had a response which is very poor considering the mattress was nearly £800.
17. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your review. We’re sorry to hear that the mattress has not met your expectations.
We would, however, like to clarify that the mattress you purchased was not advertised as “super soft”. The “super soft” description relates to the mattress protector selected with your order, rather than the mattress itself.
We have also responded to you by email and explained our position, including that we do not offer a sleep trial on our mattresses.
We’re sorry for any misunderstanding and remain happy to clarify any details regarding the product or your order.
Team OBS
I am so happy I've found this company…
I am so happy I've found this company and Adam - Adam has gone above and beyond to recommend the right product, giving honest feedback and advice and helping me choose the right beds.
Having had the worst experience with Comfybeds this company have been a breath of fresh air.
You can actually speak to a person who wants to help.
I will definitely be back for more goods and recommend this company 100%.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that Adam went above and beyond to provide honest advice and help you choose the right beds for your needs.
Providing a personal service where you can speak to someone who genuinely wants to help is incredibly important to us, so your comments mean a great deal.
Thank you for putting your trust in OBS. We really appreciate your support and look forward to helping you again in the future!
Team OBS
The Bed Came On Time And Surprised Me…
The Bed Came On Time And Surprised Me Thank Youuuu
5. August 2026
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! We're so pleased your bed arrived on time and was a pleasant surprise.
We hope you absolutely love your new bed and enjoy it for many years to come!
Team OBS
One of the best bed manufacturers in…
One of the best bed manufacturers in UK, very good service throughout purchasing process. High end quality with very reasonable prices. I highly recommended them.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review and recommendation! We're delighted to hear that you were happy with the service throughout your purchase and, most importantly, with the quality and value of your new bed.
Your kind words and support mean a great deal to us. Thank you for choosing OBS!
Team OBS
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