Oh Sew Crafty Bewertungen 

Staff always friendly and very helpful orders packed with great care and dispatched quickly, any problems the staff deal with quick professionalism always shop with them

Fantastic fabrics and customer service. Prices are fab! I will always use this store.

Love this website. Just ordered different colour glitter fabric it’s amazing. Super fast delivery too

Last 2 orders I’ve had problems, whilst I cannot fault the quality of the fabric, the communication is very bad. Would be more helpful if the phone was answered and they phoned the customer if items out of stock, instead of sending emails. I was missing an item and had to send photos of items received, packaging and label, not sure what this achieved, after several days and emails I was told they were waiting for the item to arrive, do they not communicate with each other? Not what I would really expect from a family business! Not sure I will order again to stressful an experience. I have given 2 stars as the fabric was fine otherwise it would have been none.

Placed an order on Saturday. It qualified for free delivery but I paid for a faster service. It was delivered the following Friday, so not that fast at all. 4 overlocker threads were missing (in a colour I desperately need but can’t get elsewhere) and I received 1 tailors chalk, having ordered and paid for 6. I worked in e-commerce customer services for years so I’m well aware that things do go wrong sometimes. However, in my opinion, it is how you resolve the issue that counts. I could not get through on the telephone despite trying countless times, so I emailed. I was very conscious of the time as I believe they shut at 4pm on a Friday & I desperately needed this thread for weekend. I received an email asking me to photograph what I had received so I quickly replied explaining that the items were missing and photos are only of assistance if the items are damaged. But no, they can’t/won’t help until I’ve sent photos of the items received! How on earth does that prove that items are missing? Unbelievable. Anyway, it was getting close to 4pm & I just knew they were stalling so they didn’t have to deal with it before closing. They don’t open again until Wednesday so my project is now going to be delayed by yet another week. And that’s if I’m lucky and they deal with it immediately then. I was so pleased to have found this website last week, but I won’t be ordering from them again.

Excellent customer service, great communication. Online shopping experience: webpage has great selection of fabrics and tools for any level of sewist at excellent prices.

Item ordered not in stock but was informed very quickly and given options. Will wait for item to be restocked and sent and review again but so far would recommend

I have ordered through OhSewCrafty many times over the years, and unfortunately their service (and customer service) had become, quite frankly, awful of late.

Last month I waited over a week for an order to dispatch, so I politely emailed to ask what was going on, to recieve a response saying 'Hello, This has been dispatched'. Im not kidding. That was it. I replied asking for an explanation of why this had been delayed so much compared to their "next working day dispatch" claimed on their website, and got completely ignored.

When the order did arrive, most of it was cut so wonky that i lost a good 3-4 inches on each piece trying to straighten it up, and one piece had a very obvious fault in the fabric itself.

Another order less than a month later, dispatch was much faster this time, yay! However 3 days after i recieve the dispatch email, tracking shows that Royal Mail still have not received the order. So, i once again send a polite email asking if they could have a look and see what's gone wrong and they reply "This is currently awaiting the first scan with the courier. Once this has been completed, you will see further movement" ...

I am well aware of what it means, I am asking YOU why this has occurred because either you have not released my order to Royal Mail when it should be delivered by this point, or it has been lost! Both of which are your responsibility as the sender, to investigate.

I don't know what on earth has happened with you guys lately, but maybe this selection of poor reviews should be taken into consideration ASAP, because whoever is in charge of your customer service is sorely in need of training.

Excellent service. I have ordered many times and the material is excellent quality. Communication is brilliant

Arrived today. Fabrics are good quality. Very pleased with purchase.

I have just found out that the 13m buckram they sent me had a cut half way through ! As it's outside their 14 day policy they won't refund or send me the piece I need to complete my curtains. The customer services AI chatbot is very polite but inflexible (no one ever answers the phone number). Other online fabric shops are much more accommodating. It is the most frustrating customer experience.

Excellent fast service with a quick response to my error of putting the wrong delivery address on a gift. This was rectified immediately even though it was a Sunday. I really appreciated the ease in which I was able to correct this, and relieved I wouldn't have to resend a gift adding additional costs. Very happy with the service.

They breach consumer rights

Awful customer service - damaged fabric received and they won't allow returns and refunds when past their T&Cs 14 day period which is a breach of consumer rights act - Don't shop here. Much better service shopping online at Dalston Mill Fabrics and Pound Fabrics

Edit following their reply
Consumer rights act 2015 is still valid for circumstances up to 6 years - I think everybody out there buys fabric and stashes it away so be careful out there people - this company does not observe the law

At first my order wasn’t dispatched until I chased it up, then I was sent the incorrect fabric and it took two months to receive the correct fabric. Had to send multiple emails and either got no response or a different excuse each time why the new fabric hadn’t been sent. When it finally did arrive, it still didn’t match the swatch I’d ordered previously but was close enough that I kept it. Great fabrics but won’t be purchasing again.

I have shopped with these guys before. Lovely selection of fabric, perfect for my needs. Good value, service and quick delivery. I will be back for more

I purchased a Oliso mini iron it worked fine for just under 12 months then it stopped. I contacted Oh Sew Crafty they paid the postage for me to return the iron. As soon as they received the iron they sent me a new replacement after having the replacement for two months that stopped working too so I contacted oh so crafty again. they again paid for the return postage. Because the original payment was on over 14 months ago, it took a while to process the refund, but I did get in the end my money back.
I must state at this point that it was not Oh So Crafty’s fault it was obviously a design fault by Oliso . Customer service for such a small family run business was exemplary and I would not hesitate to purchase any of there products again.

Quick efficient online service will definitely use again

Fantastic experience with Oh Sew Crafty UK! Great range of fabrics and crafting supplies, fast delivery, and everything arrived exactly as described. Customer service was friendly and helpful too. Highly recommend for anyone into sewing or crafts!

Not impressed, especially with them not answering phone and having to speak via email where they were very Cold. On my 1st order I received an email several days later to say one of the items was actually out of stock. Then when I received the other item I'd ordered it came in 2 pieces although the website says fabric is sent as one piece. No one answered the phone so i had to liaise via email and they are very cold and unhelpful. I actually felt it was my fault they had sent fabric in 2 pieces. They claim to be a small family firm and need business but they need to learn customer services. Look after your customers or they'll go elsewhere.
Note... further to Oh Sew Crafty response below... at no point was I asked if sending the fabric in 2 pieces was acceptable and they did NOT as detailed below send any extra to compensate.

Oh Sew Crafty have an extensive choice of fabrics and haberdashery. I found their service to be friendly and speedy. A wrong item was sent by mistake and they were very quick to respond and correct the matter. Many thanks.