Ogi Bewertungen 

They promise you the world but don't deliver. Customer service is on first contact great, but once they've dealt with the initial email or contact they drop off the earth and you're left repeatedly trying to raise queries with them with no response.

I've been ignored by the sales email address after a mistake with my order and they then failed to rectify it. I attempted to make contact via email after I noticed the discrepancy but there was no response to either of my emails. I then contacted customer care a few days after my initial install and it looked positive, I dealt with Paul who helped and again promised the world. He claimed he would send out an additional eero extender and it would be with me in a few days. A few days later I email to check if it's been dispatched and I get no reply. Fast forward 2 more days and nothing, no reply and no eero extender. I'm now sat on the phone waiting for someone to answer.

My honest recommendation would be to avoid Ogi, the setup and internet is fine but the customer service is nothing but smoke and mirrors. They also hound you if you show any initial interest. I received 3-4 phonecalls from sales after I showed interest before moving into my house. I had to tell them in the 4th call to cool it or I'd go elsewhere, I wish I did.

UPDATE

After waiting nearly half an hour for someone to answer I finally got through to someone. He alleged that the mesh extender had only just been dispatched on Friday 3rd July (4 days late) and when I said I'd received no tracking number he claimed I would receive one either later that day or Saturday. It is now Sunday and I've received no tracking number. I will wait until Tuesday and then I'll look at my options in order to escalate the matter. This is by far the most dysfunctional company I've dealt with in a long time.

I'm a new customer and I've been with them less than a month and this is an appalling first impression. I'm advising other people I know who are interested in Ogi to avoid them at all costs. Customer service is non existent and I regret leaving Paul such a glowing review after our initial contact.

UPDATE 2

I provided my details via Trust Pilot to Ogi who requested them, as of now I've had no contact from them. I called again (7th July) to check the status of the mesh extender and it appears that it hadn't even been dispatched despite the claims of a previous customer care agent. However today, 8th July I received notification that it was being delivered and it has now arrived, there has still been no response to any of my emails and there was no communication that the issue has been resolved. I did send a complaint to the Ogi complaint email address on 7th July before I had any knowledge it was being delivered today. Again, if they had actual robust and communicative customer service a lot of the issues I've faced would have been avoided.

UPDATE 3

As of 17th July there's been no response to my complaint that I raised. The internet has also shown some strange quirks. Some phones don't connect properly while other devices are absolutely fine. Clearly some configuration issues on Ogi's end. Luckily I'm fairly tech savvy, I just hope I never have to rely on them to fix any issues.

I recently had a new router installed by Ogi and have since noticed I have a poor signal in some parts of the property. I realised that this may be due to the router being installed behind a chimney breast. I contacted them to ask if it could be moved. There response was that as I had signed off the installation there would be a £60 fee for this or they could send a TP link to boost the signal. I am not a telecoms engineer but would have expected the installer to be aware of potential issues regarding the location of the box. Not a great start and based on my experience I would not recommend them as a provider.

previously with plusnet now changed to ogi. I never had any buffering with plusnet but with ogi it's very frustrating. Plusnet was only in the 70's download speed, never had buffering, ogi supposed to be 10 times + faster, always buffering. quite often I just turn off my laptop or pad as the website just buffers then freezes, hopeless. The fitting guys etc were great

Full fibre broadband fitted today by Jack A and Colin S, everything was explained prior to install start. Install carried out very neatly and quickly. Thanks both. Too early to rate performance and support.

Joined ogi when they came to the area (Llantwit major) as they were offering the best WiFi speeds and fibre for the area.
Started brilliantly and had no issues, decided to upgrade after a year to the 1gig speed, was given new routers and everything was fine, then the renewal came and my bill jumped by £40, renewed contract and was offered £10 discount for loyalty, bit of a bad offer but where we weren't having issues and speeds were as promised you can make an exception, now all the little problems seem to start creeping in.
• Internet completely goes intermittent
• WiFi goes down for 30mins to an hour at times (may come and go during but it never lasts)
• Can't report faults on their own page when WiFi is down (I've tried with mobile data)
•Have reported problems when Internet is back

Have reported issues to themselves through their website twice in 3 days with separate issues

We, like others have been without broadband for two days. We also work from home so this is extremely problematic. There is a distinct lack of communication from Ogi. We were not told of the upgrade, you cannot find any information on their website, the queue (ie over an hour, if you are lucky) to talk to someone is unsatisfactory. The reps are courteous but cannot provide any info, 'we don't know how long it will take'. All very unacceptable, but could be slightly more tolerable if regular updates were easily accesible, instead of the very obvious unplug your equip etc, which is not relevant with this issue. Very frustrating and disappointing! Won't be renewing contract.

Dreadful service. Over 24 hours without connection, Ogi have failed to communicate why or the expected resolution timescale etc.
Luckily I am at contract end. Never again. My advice would be avoid, if something goes wrong they’re clueless and non communicative.

The first year we had with OGI was great. Minimal issues at a great price. Our contract was coming to an end and they explained our contract would be doubling in price. We managed to get it down to a decent price and it’s been nothing but issues since. There has recently been an update to the system which OGI are still trying to fix. There was no pre warnings or emails sent about this upgrade warning people our service could go down. We have been told to turn our internet off for 10 minutes and back on again which should fix it. We’ve now been without our internet service for 36 hours with no time frame of when it could go back on. My partner is self employed and works from home. Every time we call it is just terrible customer service. Very disappointed.

Absolutely dreadful service. No connection for days, hours on hold to customer service, no acknowledgement of online fault reporting. 3 people in the house unable to work from home. Without a doubt 'Wales's Worst Broadband'

I have spent over 3 hours on hold in the past week dealing with no internet supply. I have been unable to work from home in my nhs role and have had to travel in to access internet . Time windows for engineers have not been adhered too which has made it impossible to get a fix while holding down a job. Customer service focus and appreciation of customer needs is lacking

been with ogi for over a year now had a couple of problems here and there but this is the final straw been left all day without any connection to the internet with 3 kids time to change back to a more mainstream internet comapny

I've had the most expensive package for about 2 years. Initially i wasn't told it was a consumer NAT service (not a full internet connection), there is no fixed IPv4 and no IPv6 support. In the last 12 months the service has been extremely unreliable.
I recently ended the fixed term contract and have been trying to cancel the subscription.
Each time i have called they have told me there is a long queue for the cancellations - up to an hour. I've variously held on and been cut off, been forced to accept a callback that never happened and i'm seemingly unable to cancel the service.
The latest excuse is that they are suffering an outage and can't cancel my account. When i asked to speak to a manager i've been told there is a 3 week wait...
Terrible service and rubbish customer service.

What do I have to say about OGI mobile excellent Broadband Provider been with them now for Just under 11 Months they sent me an email explaining my 12 month is up in on the 10th of August 2026, spoke to Rory at Customer Service Desk or Tech Support, which ever, I had 12 months with 1 gb download and just 700gb upload speeds. I have had no issues or problems with ogi but to keep the same tariff I would have to pay double. But Rory gave a cheaper option for being a loyal customer same tariff for Only £43.50 I have had issues with virgin and SKY in the past with dropouts outages and router issues with both providers I will never go back to either. I have signed a 24 Month with ogi Contract much better than other providers which I have explained and experienced in the past, Keep up the great work ogi and Rory well Done.
Very pleased Customer

Many thanks to Ruby D who helped get our OGI router back up and running today.
She was professional, patient and knowledgeable.

Exceptional service. Will H and Simon D were so friendly and very helpful. Explained and showed me everything .

Had Ogi installed yesterday and the two men that did it we super professional and friendly. They asked me exactly where I wanted it placed and even cleaned up after themselves, so a big thank you to Ashley Dean and Jake Munkley 👏 The range is fantastic but that maybe due to the decco mesh we have or could be the amount of echo dots we have. Either way my son is delighted as he is a gamer, we get a fantastic signal even in the garden.

I had an amazing representative living in Wales from Galway by the name of Terry. He was outstanding and absolutely more than willing to help and do his best he can to help myself out, he is doing outstanding. If you're lucky enough to get him you shall be great hands.

Ogi has got back to me and offered a very good deal thankyou their service is excellent

Switched to Ogi as their current deal was a no brainer for me. Very satisfied with the installatiom service. Ashley Dean and Jake Munkley arrived on time , took the trouble to explain everything to me and were quick and efficient carrying out the installation.
I was very happy!

Ashley Deen & Jake Munkley installed for us. Fast, efficient and friendly 😊