Newedgeblinds Bewertungen 

W37715404 order from New Edge blinds number item been returned to the company ,item collected from our house,and the refund hasn’t been issued at all. No items no money. Never buy from this company again and I didn’t recommend to anyone else.Very bad experience. Lots of stress and lost money.

I rarely leave negative reviews, but this has been the worst customer service experience I have had in a long time.
I ordered a brand-new aluminium curtain track for approximately £70. The first track arrived bent and unusable. The company acknowledged the damage and sent a replacement.

Unfortunately, the replacement was even worse. It arrived scratched from end to end, visibly worn, incomplete (with no mounting brackets or fixings included), and certainly not in the condition anyone would expect when purchasing a new product. It genuinely looked used.

Almost a month later, I still cannot hang my curtains because this company has failed to supply a single usable product. Receiving one damaged item can happen. Receiving two faulty items in a row points to a serious lack of quality control.

I requested a full refund and made it clear that I was happy to return both curtain tracks. However, despite sending me two defective products, the company refused to arrange collection or provide a prepaid return label. Instead, they insisted that I organise and pay for returning two long, bulky aluminium tracks before they would even consider issuing a refund.

This is not a case of changing my mind. I simply expected to receive the new, usable product that I paid for.

The most disappointing part has been the attitude towards the customer. Every response was a copy-and-paste email repeating the same instructions instead of taking responsibility for repeatedly supplying faulty goods or trying to resolve the situation fairly.

I have now had to open a PayPal dispute because, after almost a month, I still have no usable curtain track, no curtains installed, and no reasonable solution from the company.
I cannot recommend New Edge Blinds based on my experience.

Update:
Since opening my PayPal dispute, I have been receiving multiple phone calls every single day from different numbers. There has not been a single day without these calls. My phone identifies many of them as "Suspected Scam". When I answer, the caller either hangs up immediately or there is complete silence.

I cannot confirm who is responsible for these calls, but they only started immediately after this dispute began, and the timing is extremely concerning.

After everything that has happened—receiving two defective products in succession, weeks of stressful communication, being asked to pay to return faulty goods, and still being left without a usable product after a month—I have completely lost confidence in this company.

I will continue pursuing this matter through my bank and will also submit formal complaints to the relevant authorities regarding my experience.

I strongly recommend that potential customers think very carefully before purchasing from this company.

Great customer service all round, thank you.

Quality item (black-out liner) and fit my curtains well

Great item, antique brass curtain pole, arrived quickly, packaging was careful and easily installed, looks fantastic!

We are really pleased with our blinds. It was a bit worrying giving measurements, however by following their instructions made it really easy and they all fitted perfectly.
We also had one blind that didn’t close properly. The after care service was excellent and it turned out to be an easy fix with their instructions.
We’ve got more blinds on order.

we only ordered the 28mm chrome curtain rail brackets, they arrived a couple of days later each one individually packaged to prevent damage, with enough rawlplugs and screws. easy to attach to the wall and rail.

This is our second purchase, we are so pleased with the service, usually delivered before the date suggested. The quality of the curtains are great, and they become the focal point of the room. Thank you

Absolutely shocking seller. The blind they send me had been cut appallingly, it would not fit the brackets. I requested a return in November 2025 and 7 months later they respond with return not accepted. I ordered from New Edge Blinds via the Tesco marketplace website and expected better from them.

Don't use this company !!!
I haven't received the blinds I ordered. This company says they will refund me when they know they are getting them back from the courier. The couriers web site says they haven't received them. A respectable company would pay the customer back not procrastinate to someone who paid on trust. 2 weeks overdue .
So their reply told me to ring and I still aren't getting the blinds or a refund

Superb customer service from New Edge Blinds.

Originally, I purchased a curtain pole through The Range Marketplace and, when there was a problem with the order, I dealt with The Range customer service team. Unfortunately, the experience became very frustrating and I was left with the impression that New Edge Blinds were disputing the issue.

Once I was able to communicate directly with New Edge Blinds, the difference was night and day.

Their communication was professional, polite and helpful from the outset. They listened to my concerns, reviewed the case immediately and took ownership of resolving the issue. By 9am the following morning they had already investigated what had happened, apologised for the inconvenience and arranged for a full refund.

What impressed me most was that they treated me like a person rather than sending generic responses. They explained what had happened, acknowledged my frustration and worked hard to put things right.

Mistakes can happen with any business. What matters is how a company responds when something goes wrong, and New Edge Blinds handled the situation professionally and very politely once it was brought to their attention.

Thank you to the team for taking the time to investigate the matter and resolve it so quickly.

I would have no hesitation in recommending New Edge Blinds. In my experience, they have provided first-class customer service, excellent communication and a genuine commitment to resolving issues fairly and professionally. And I would use them again. 10/10

Excellent communication, product was just what I needed . Ordered on the Monday arrived Wednesday with tracking from the courier . 🙂

Easy to order and delivery on time. Quality of curtain rail really good and stylish and easy to fit.

Wish I was able to put 0 stars, pathetic company and treat their customers in a disgraceful manner. And no doubt this review will be requested to be deleted because that’s what they like to do. Do not waste your time ordering off sites that use their company or expect to be disappointed with faulty products and refused to replace or refund. Shit show!

Customer service is poor, takes weeks to get a response and they make little effort to resolve any issues. They charge for returns for faulty items and imply customers are liars in correspondence. If I could give this zero stars I would. They really are completely inept.

Great company to deal with. Prompt delivery and great product- Venetian blind.
Even responded to my emails over weekends.

Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!! Speedy delivery too.

Not only do I love my purchases off you, but your service is the best I’ve ever come across!
Personal to me, rather than a prewritten email!
and, keeping me informed on my request to know when stock becomes available!
Thank you, I will most certainly be purchasing more off you when I move house!
Special thanks to all who work in customer service’s! 👍

I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak to and really helpful follow up emails to keep me updated. The brackets arrived in 2 days and the blinds were super easy to put up. The blinds look great in my bathroom, are of high quality and really well priced. I would definitely recommend New Edge Blinds based on the quality of the product, ease of installation and great customer service.

Used New edge a few times now - always great prices and fast shipping.

Only issue - the delivery driver required a signature for this order - not needed previously - so had to rearrange the delivery date.