Excellent customer service. Ordered two Roman blind kits but they were damaged on delivery (inadequate packaging) which resulted in missing items. Contacted New Edge by email and got an immediate resp... Mehr ansehen
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Das sagen Bewerter
Great website, great choice of curtain pole varieties and lengths at ok prices. We ordered ten curtain poles in total. Although they are all now fitted and in use I am amazed they are not damage... Mehr ansehen
Unternehmen hat geantwortet
Please people be very careful ordering from this company. I ordered multiple blinds from this company and each blind has an issue from wrong size clips to a black blind with a anthracite surround... Mehr ansehen
Unternehmen hat geantwortet
We had an issue with a pole we bought but this was sorted out quickly & efficiently. Great customer service, can’t fault it. Would highly recommended purchasing from New Edge Blinds A*
Unternehmensdetails
- Jalousiengeschäft
- Gardinengeschäft
- Gardinenlieferant und -hersteller
- Heimwerkerfachhandel
- Möbelzubehör
- Fensterbaubetrieb
Vom Unternehmen geschrieben
Blind Shop
Kontaktinformationen
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Vereinigtes Königreich
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Gut
768 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Careful ordering from these people
Please people be very careful ordering from this company.
I ordered multiple blinds from this company and each blind has an issue from wrong size clips to a black blind with a anthracite surround when I ordered 3 anthracite. Who checks these blinds before posting to customer because I'm sure different colour blind and surround would stick out?
Check the small print as perfect fit blinds are not returnable nor can you cancel even if you are made to wait 3 weeks before being manufactured.
Delivery is a nightmare they blame everyone from the manufacturer or courier never their own fault.
Please beware this company is not trustworthy they offer discounts but it still isn't worth the hassle with this company.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Jeff,
Thank you for your feedback.
We’re very sorry to hear about your experience, and we’d like to address your concerns.
Firstly, we do acknowledge that there was a delay with your order, and we apologise for the inconvenience this caused.
With regards to the product itself, all of our perfect fit blinds are made to measure, and as stated on the listing, these items are non-returnable once produced, as they are custom-made specifically to the sizes provided at the time of order.
In terms of the colour, we do occasionally supply blinds where customers request mixed finishes (e.g. different fabric and frame colours), so this is not always flagged as an error during dispatch.
That said, we did receive your email after this review was left, and we have already responded. We are currently awaiting your reply, as we are more than happy to review the issue further and work towards a resolution with you.
We always aim to resolve any concerns directly and fairly, and we’re here to help.
Kind regards,
A good company to work with
A good company to work with, great communication, and very helpful.
After ordering my blinds I changed my mind, and they bent over backwards to accommodate this.
The blinds are of the highest quality and are super easy to fit, and delivery was very prompt.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you found the team helpful and accommodating, especially with the change to your order. It’s great to know you’re happy with the quality of the blinds and found them easy to fit.
We also appreciate your comments on communication and delivery.
Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
Good Product, awful packaging
Great website, great choice of curtain pole varieties and lengths at ok prices.
We ordered ten curtain poles in total.
Although they are all now fitted and in use I am amazed they are not damaged due to the awful packaging condition they arrived with.
Boxes weren’t secure, box ends missing with contents loose on the floor of the delivery van.
Thankfully most of the parts were recovered albeit missing some grub screws which secure the poles to
their brackets, which I will now have to source elsewhere.
So, all in all, good website and ordering process, but packaging quality was awful.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you for your detailed feedback.
We’re really pleased to hear you were happy with the product range and ordering process, and that the poles are now fitted and in use.
However, we’re very sorry to hear about the condition the items arrived in. This is not the standard we aim for, and we fully understand your concern, especially with parts missing.
Please do get in touch with us directly regarding the missing grub screws, we can arrange for replacements to be sent out to you.
We also appreciate your comments on packaging and will be reviewing this with our team to prevent this happening again.
Kind regards,
Brilliant and quick delivery
Brilliant and quick delivery, good quality blinds and easy to install .
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were happy with the delivery speed, quality of the blinds, and ease of installation.
We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Blind came wrong size
Blind came wrong size the first time,waited a month for a replacement and the second blind also came back too small from the size i had ordered,would not reccomend buying from these again as they seem to have tape measures that only go up to 129cm
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi Mark,
Thank you for your review.
We’re sorry to hear this, however we’ve been unable to locate any order or previous contact under your name.
We would genuinely like to help resolve this for you, but we’ll need a few more details to investigate. Please could you contact us at sales@newedgeblinds.com
with your order number or postcode so we can look into this straight away.
We’re here to help and will get this sorted for you as quickly as possible.
Kind regards,
Fantastic customer service
Fantastic customer service from New Edge Blinds. I accidentally ordered the wrong sized pole. They were happy for me to return and give me a refund. Their communication was excellent and I was really pleased when the new pole came.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you were happy with the support provided, especially when adjusting your order. It’s great to know the return and replacement process went smoothly and that communication met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Well priced
Just what was needed and competitive price. Came very quickly.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear the item met your needs, arrived quickly, and offered good value for money.
We appreciate your support and hope to assist you again in the future.
Kind regards,
I bought a gorgeous taupe wave curtain…
I bought a gorgeous taupe wave curtain pole and not like these flimsy ones it’s quality. What’s more impressive is the service and response I have received from New Edge Blinds. Their service is outstanding and I would highly recommend them to anyone. I emailed struggling, instant response with clear help and support. Emailed again, and received patience, support and help. Definite 5 star rating
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re delighted to hear you’re pleased with the quality of the curtain pole and that it met your expectations. It’s especially great to know our support team was able to assist you quickly and clearly when needed.
We truly appreciate your recommendation and your kind comments about our service.
Thank you again for your support, and we look forward to helping you again in the future.
Kind regards,
Highly recommend
The only company I could find that done blinds above 180cm reasonably priced. I like how the sizes increased by 5cm which meant we didn't have to cut any blinds down as well. The communication from the company is brilliant they responded to my queries out of hours as well as helping sort an exchange out (which was my fault)
I would recommend this company and will use them again if needed. Thanks for all your help.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you found the sizing options helpful and that you were able to get the right fit without needing to make adjustments. It’s great to know our communication and support made the process easier, especially with the exchange.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
MY OPINION
poor customer service experience. responsive over emails but that’s about it
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet expectations. While we’re pleased you found our email responses prompt, we understand this alone isn’t enough.
We’d really like the opportunity to review what happened and see how we can improve. Please feel free to contact us with further details so we can look into this properly.
Kind regards,
Excellent service
Excellent service. I have purchased around 10 blinds from this company
24. Februar 2026
Antwort von Newedgeblinds
Hi,
Thank you very much for your continued support.
We’re delighted to hear you’ve been happy with the service across multiple orders, it really means a lot to us.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind regards,
Great service and top quality product
Great service and top quality product, Ordered a 440cm Styline gliding curtain pole delivered complete in a very sturdy tube, Brackets are very well made and a doddle to fit. Highly Recommended company from order to delivery service was great A++++, That good i have ordered 2 more curtain poles.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re delighted to hear you were happy with both the quality of the product and the overall service, from ordering through to delivery. It’s great to know the installation was straightforward and everything met your expectations.
We really appreciate your continued support and are pleased to hear you’ve ordered again.
Kind regards,
Bed sheet saga
Purchased a bed sheet from this company through Tesco Marketplace and it was a disaster from start to finish. Bought on 22nd January and took almost a month to arrive. Immediately I saw it was not the colour I ordered or what was advertised. I requested an immediate return but had no response so posted it back myself on 24th February. It took another two weeks to get a refund. Tesco Marketplace was most helpful, however, Newedge Blinds tested me to the limit with numerous time wasting emails and were most unhelpful, even to the point of saying they didn't sell the item colour I wanted, even though it was clearly shown on their advert pix and text stating the colour. To sum up: I would never buy anything from them again, it's not worth the stress or the amount of time spent emailing back and forward. Good Customer Service is key but I'm afraid I feel very let down by this protracted experience. I can't fault Tesco Marketplace for intervening to ensure I received my refund in full.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
We’re very sorry to read your feedback and understand how frustrating this experience must have been.
This is certainly not the level of service we aim to provide. We have reached out directly to review this in full and try to resolve the matter, but we have not yet received a response.
We would genuinely like the opportunity to look into this properly and address your concerns. Please contact us with your details and we will prioritise this for you.
Kind regards,
Easy Purchase and Quick delivery
Easy Purchase and Quick delivery
Everything went smoothly and the curtain draw poles were delivered ahead of schedule and at a goood price.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear everything went smoothly and that your order arrived ahead of schedule. It’s great to know you found the process easy and the pricing competitive.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Very helpfull with delivery to Belfast
Very helpfull with delivery to Belfast, N.Ireland. Great product eaily fitted and looks great.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you were happy with the delivery to Belfast and that the product was easy to fit and looks great.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Easy ordering and quick delivery.
22. Februar 2026
Antwort von Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Good customer service
Good customer service from this company. I have ordered twice and each time I have received good quality blinds, reasonably priced, safely packaged and a quick delivery with the courier.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you’ve had a positive experience across multiple orders and that you’re happy with the quality, pricing, packaging, and delivery.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Would definitely recommend
Exactly what I ordered. Pleased with delivery too. Would recommend.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear everything arrived as expected and that you were happy with the delivery.
We really appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Great service, good price
Although an error on the initial order, it was remedied with 1st class customer service. Order completed to satisfaction so quickly. Great delivery service.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear that any initial issue was resolved quickly and that you were happy with the service and delivery. It’s great to know everything was completed to your satisfaction.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
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