Nebroo Bewertungen 

These hearing aids did not address the type of hearing loss in my left ear. I have unsuccessfully attempted to speak with a human, specifically regarding the return of this product and reimbursement. My emails are not responded to and they are now asking for a $2 cost to submit information. I am beyond frustrated, with no way forward.

Larry Took care of problem

Steff was very helpful and thorough in explaining the return process and also offering alternative options if I should change my mind about returning the hearing aids.

Andrew was very helpful and efficient in handling my issue.

Had to wait 20 to 30 minutes before I was connected to a representative. Once I got Andrew he was very courteous and helpful.

The petson i talked was named Larry and
He was very helpful and knew all about
the product i was seeking. I was not sure
about what i needed but Larry did know
And offerd his expert advice was very helpful.

Though response time wasn't immediate, Daisy guided me through a problem with the hearing aid and made sure we got a replacement under warranty. Next steps were always clear and not difficult. We appreciate Nebroo's honoring their 1 year warranty. Thank you, Daisy and Nebroo.

🚨 BUYER BEWARE

🚨 BUYER BEWARE — NEBROO HAS BEEN A COMPLETE NIGHTMARE!

🚨 DO NOT BUY NEBROO HEARING AIDS. I deeply regret this purchase and would give this company ZERO STARS if that were an option.

I purchased my Nebroo Pro Bluetooth hearing aids, along with additional supplies and benefits, on April 8, 2026. The product has been problematic, and when I tried to get help, I discovered something even worse than the product itself: Nebroo makes it virtually impossible to reach a real human being.

I started trying to resolve this issue on July 8, 2026 to request a return and a full refund of everything purchased on April 8, 2026.

Since then, I have called SEVEN TIMES. Every single call is documented with the date and time.

Seven calls.

Seven attempts to get help.

And still NO LIVE CUSTOMER SERVICE REPRESENTATIVE.

Instead, I am trapped dealing with an AI assistant that apparently has no meaningful ability—or willingness—to resolve an actual customer problem.

I have repeatedly and clearly asked to speak with a LIVE PERSON. What happens?

The AI assistant ignores the request and sends me right back to the beginning of the automated directory.

Over and over.

On one of my most recent attempts, the AI assistant actually DISCONNECTED THE CALL.

The biggest problem is that I CANNOT EVEN RETURN THE PRODUCT because I need an RRR/return authorization number and a shipping label from a live representative. But Nebroo has created a customer-service system where getting a live representative is practically impossible.

And now, conveniently, the 120-day return period has expired.

Let me be very clear: I did not simply sit on this product and wait for the return period to expire. I was actively trying to return it and obtain a refund. I made SEVEN documented attempts to contact the company.

Nebroo's failure to provide reasonable access to customer service has left me stuck with a product I don't want, cannot properly resolve the issues with, and apparently cannot return because the company won't provide the information and materials required to return it.

THIS IS NOT CUSTOMER SERVICE.
A company selling hearing aids should understand that customers need real customer support when something goes wrong. Instead, Nebroo has put an AI roadblock between customers and the people who are actually capable of handling returns and refunds.

If your automated system prevents customers from reaching a human, prevents them from obtaining a return authorization, and then the return deadline passes while they are trying to get help, that is an outrageous customer experience.

My experience with Nebroo has been:

❌ Problematic/defective product

❌ Seven documented customer-service attempts

❌ Unable to reach a live representative

❌ Repeatedly sent back through the AI system

❌ AI assistant ignored my requests for a human representative

❌ AI assistant disconnected one of my calls

❌ Unable to obtain the required RRR/return authorization

❌ Unable to obtain the required return shipping label

❌ Unable to complete the return process

❌ 120-day return period expired while I was actively attempting to resolve the problem

They did not send a refund but sent (free of charge) a BTE (behind the ear) set of hearing aids with none of the accessories that I paid for with the previous in the ear pair.

After this experience, I would NEVER recommend Nebroo products to anyone.

In fact, I would strongly encourage potential customers to THINK TWICE BEFORE GIVING THIS COMPANY YOUR MONEY.

A hearing aid is not an inexpensive toy. Customers deserve a functioning product and, when there is a problem, access to an actual human being who can help fix it.

Nebroo has failed me on both
accounts.

MY STRONGEST ADVICE: DO NOT PURCHASE NEBROO PRODUCTS.

Based on my experience, the product has been a major disappointment and the customer-service system has been an absolute nightmare.

Seven calls. Seven attempts to get help. No human being. No return authorization. No shipping label. And now the return window has conveniently expired.

BUYER BEWARE.

NEBROO — NEVER AGAIN.

Customer Service was helpful and professional. There are a few questions they ask and additional options offered.

I purchased the product for my wife, who passed before receipt of the product. I was not able to contact Nebroo Customer Service to get the information I needed to make a return for over 4 days, during which time I spent 15 minutes to 30 minutes each day on the phone on HOLD and also submitted daily emails.

My initial review, which this replaces, was posted about 10/10. That review gave Nebroo a rating of 1 star, due to the lack of any contact from the vendor. Today is October 16 and I've revised my rating to four stars.

Nebroo contacted me on October 14, apologized for the delayed response, and handled my issue fairly and promptly. Their agent was considerate, polite, helpful, and sympathetic to the circumstances of the request. I would give Nebroo a five star rating for the resolution, but have dropped that to four stars due to the excessive delay in being able to contact them.

well informed staff. very good customer relations. Amanda was helpful thru the entire process. very satisfied.

She explained what my options were and sent a clear concise email.

Paige was very nice and helpful. I was going to return the hearing aids, but Paige offered an alternative and I am going to keep them. Thanks

I spoke to Felyn about changing my billing address and having the correspondence go to my mother's email rather than mine. She did a great job and was very helpful. I'm very impressed with what they do for the hearing lost community. They seem to be a great company. I don't have any information on the hearing aids that I purchased at this time. I can just say that I purchased the Nebroo Infinity Bluetooth hearing aids. They're supposed to be the top of the line of what they carry. You purchase them now you will get a great deal. They're regular $1,700 but at this time you can get them for $436.00. But don't wait too long they could go up in price very soon. But to get back to Felyn at customer service she's a great asset to your company. She treated me very well and she's very well spoken. And you can tell she enjoys her job. All and all my experience with Felyn was really great I can't say enough about her.

Feyln was so very helpful. It was a delightful experience. I look forward to more interactions with nebroo. Normally I hate dealing with issues via phone calls but because Feyln and charlotte were so helpful and friendly, it made my whole day better. Thanx again girls.

Larry was awesome at resolving the problem I had with my original order.
He is sending me the behind the ear style.
They should be here in 10 days.
Hopefully these will be the answer.
I'm not sure if the price is comparable but I will check if not another problem will arise.

Marcus was very cordial and took care of my issues promptly

My agent, Gee, was so understanding of my issues - she explained the difference in what I could get, and we settled on behind the ear. Gee was kind, helpful and it was a pleasure speaking with her. Thanks Gee!

Very helpful. Was great to have options provided for me.

I initially ordered the Nebroo Bluetooth Infinity hearing aids, paying almost $500. They were so loud, even on the lowest setting, that it was painful to use them. I tried calling to get the refund that the company promises, and after numerous attempts to contact customer service, they finally offered to upgrade me to the Nebroo BTE version, supposedly valued at $1800. They worked fine for a little while until they stopped working completely. I contacted the company looking for help. Again, it took quite a while before someone responded to my inquiry. When their suggestions on how to try to fix the problem did not work, I asked for my money back. I could not get my emails returned or get anyone to pick up their service number. It took my posting a very unfavorable review on this site (since removed) before I was finally contacted by the company with apologies for the difficulties I was having and given the return reference number that I needed, along with instructions on how to return the hearing aids. The same day I received an email from the company’s Customer Experience department, which was also very apologetic for my bad experience. They offered to refund me my purchase price in full without returning the hearing aids if I wanted to donate them. But by the time I confirmed their offer with them (again it took several days to get a response), I had already returned them.

I have finally received my refund, so I can now draw a line under my experience with Nebroo. I am relieved that they honored their money-back guarantee, which went a long way to restoring their credibility with me. Every company large and small can and should focus on their customer service and customer experience; Nebroo's can use some work, but at least they are honest and honored their money back guarantee. It's a shame that I could not get their more advanced product to work after it stopped - while it was working, I was very satisfied with it. Be prepared to be patient with getting any assistance from their customer service and I hope you have better success with their product than I did.