Marcuz is very well versed in the product of Nebroo hearing aids. He was most helpful, courteous, pleasant and kind. Since the hearing aids I received were too large for my ears, he assisted in gett... Mehr ansehen
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Das sagen Bewerter
I am simply rating the team member who assisted me today on my call. She was very thorough, efficient and helpful. I am definitely not happy with the company and their business practices. Certai... Mehr ansehen
Marianne was awesome. Took her time and Thoroughly explained everything to me so I now understand all the different parts and how they work. I honestly didn't think I would hear from Nebroo after... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Nebroo hearing aides. Was very excited to get them, but upon trying many times to wear one, all i could hear was chirping and a whistling noise. I contacted the company and today... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Kontaktinformationen
1768, 701 Tillery Street Unit 12, 78702, Austin, Vereinigte Staaten
- +1 512-645-1495
- info@nebroo.com
- nebroo.com
4,0
Gut
1101 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful
Very helpful. Was great to have options provided for me.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thanks so much, Douglas! We're happy our team could lay out some good options for you and help you find what works best. We appreciate you taking a moment to share your feedback. — The Nebroo Team
Nebroo Needs Work
I initially ordered the Nebroo Bluetooth Infinity hearing aids, paying almost $500. They were so loud, even on the lowest setting, that it was painful to use them. I tried calling to get the refund that the company promises, and after numerous attempts to contact customer service, they finally offered to upgrade me to the Nebroo BTE version, supposedly valued at $1800. They worked fine for a little while until they stopped working completely. I contacted the company looking for help. Again, it took quite a while before someone responded to my inquiry. When their suggestions on how to try to fix the problem did not work, I asked for my money back. I could not get my emails returned or get anyone to pick up their service number. It took my posting a very unfavorable review on this site (since removed) before I was finally contacted by the company with apologies for the difficulties I was having and given the return reference number that I needed, along with instructions on how to return the hearing aids. The same day I received an email from the company’s Customer Experience department, which was also very apologetic for my bad experience. They offered to refund me my purchase price in full without returning the hearing aids if I wanted to donate them. But by the time I confirmed their offer with them (again it took several days to get a response), I had already returned them.
I have finally received my refund, so I can now draw a line under my experience with Nebroo. I am relieved that they honored their money-back guarantee, which went a long way to restoring their credibility with me. Every company large and small can and should focus on their customer service and customer experience; Nebroo's can use some work, but at least they are honest and honored their money back guarantee. It's a shame that I could not get their more advanced product to work after it stopped - while it was working, I was very satisfied with it. Be prepared to be patient with getting any assistance from their customer service and I hope you have better success with their product than I did.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for taking the time to share such a detailed account of your experience with Nebroo. We’re sorry for the difficulties you encountered with both hearing aid models and for the repeated delays in reaching our customer service team. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the frustration and inconvenience this caused throughout your experience.
While we’re glad to hear that you eventually received your full refund and that we were able to honor our Money Back Guarantee, we recognize that the process should have been much smoother and that you deserved timely, reliable assistance from the beginning. We also appreciate your kind words about the BTE hearing aids when they were working well.
Your feedback regarding both product reliability and customer support is valuable, and we’ll continue working to improve the experience we provide. Thank you for giving Nebroo a chance and for acknowledging the resolution. We’re grateful that we could help bring your experience to a close, and we wish you all the best. ❤️
Paige was very patient and a good…
Paige was very patient and a good listener
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your feedback! We’re delighted to hear that Paige was patient, attentive, and took the time to listen to your concerns. We believe that listening carefully and providing thoughtful support are essential to a positive customer experience.
We’ll be sure to share your kind words with Paige. Thank you for choosing Nebroo and for giving us the opportunity to assist you! ❤️
Amanda was polite yet professional
Amanda was polite yet professional
She took care of my needs proficiently and quickly.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your kind feedback! We’re delighted to hear that Amanda provided polite, professional, and efficient service while taking care of your needs. We strive to make every customer interaction as smooth and helpful as possible, and it’s wonderful to know Amanda made a positive impression.
We’ll be sure to share your appreciation with Amanda. Thank you for choosing Nebroo and for taking the time to recognize her excellent service! ❤️
I tried your product for about 90 days
I tried your product for about 90 days, but it didn't work out for me.
After that, I decided to ask for a refund. I spoke to Steff in customer service and she was able to help me with the process. She was very informative and polite on the phone.
I wish all customer service personnel was as patient and polite as she was.
Steff was able to take care of my refund request. Thank you!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience with us! We’re sorry to hear that our product wasn’t the right fit for you, but we’re glad Steff was able to make the refund process smooth and straightforward.
We’re happy to hear that her patience, politeness, and informative approach made such a positive impression. We’ll be sure to share your kind words with Steff, as recognition like this means a lot to our team.
Thank you for giving Nebroo a try and for allowing us the opportunity to assist you. We truly appreciate your feedback! ❤️
Great customer service
The customer representative, Gee, was very patient and told me about other settings to try. I even wore the hearing aids when I left the house. Gee was very nice and made sure that my needs were met.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your wonderful experience! We’re so glad to hear that Gee was patient, kind, and took the time to walk you through different settings to help you get the most out of your hearing aids. It’s especially lovely to hear that you felt comfortable enough to wear them when leaving the house!
We’ll be sure to share your kind words with Gee. Thank you for choosing Nebroo and giving us the opportunity to support you. We’re happy to be part of your hearing journey! ❤️
Very kind and cooperative
Very kind and cooperative
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your kind feedback! We’re happy to hear that you had a positive experience with our team. Being kind, cooperative, and attentive to our customers’ needs is something we strive for every day.
We truly appreciate your support and thank you for choosing Nebroo! ❤️
Very friendly staff Felyn
Very friendly staff Felyn
Very long wait
Very difficult refund process
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your feedback. We’re glad to hear that Felyn was friendly and helpful during your interaction. We’ll be sure to share your kind words with her!
However, we sincerely apologize for the long wait and the difficulties you experienced with the refund process. We understand how frustrating it can be when resolving a concern takes longer than expected. We’ve been experiencing issues with our phone lines, and we’re sorry for the added inconvenience this has caused.
Your feedback is important to us as we continue working to improve our customer service and make the refund process smoother for our customers. Thank you for your patience and for giving Nebroo the opportunity to assist you. ❤️
Antwort von Nebroo
Thank you for your kind feedback! We’re happy to hear that you had a very good experience with our team. Your support means a lot to us, and we truly appreciate you choosing Nebroo. ❤️
This is my second review
This is my second review. They took down my first.
Do not trust this company. I won't again. It took many emails and a negative review to get them to honor their money back guarantee.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We’re sorry that your experience with Nebroo has left you feeling this way. We understand how frustrating it must have been to send multiple emails and feel that you needed to post a negative review before your Money Back Guarantee was honored.
We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulties reaching our team and the delays in communication. We recognize that customers should be able to receive timely assistance and clear guidance throughout the refund process.
We’re glad your refund was ultimately processed, but we understand that this does not erase the frustration you experienced along the way. Your feedback is important to us, and we’ll continue working to improve our customer service and make the process smoother for our customers.
Thank you for sharing your concerns. We’re sorry we fell short of the experience you expected. ❤️
Outstanding Customer Service
Outstanding Customer Service! Treated like a friend not a number! ⭐️⭐️⭐️⭐️⭐️ Got time to explain all my questions! 😃
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you so much for this wonderful five-star review! ⭐️ We’re thrilled to hear that you felt valued and treated like a friend rather than just another customer. Taking the time to listen, answer questions, and make sure our customers feel comfortable and informed is what we strive for every day.
Your kind words mean a lot to our team, and we’re so happy you had such a positive experience with Nebroo. Thank you for your trust and support! ❤️
Bad choice
First, took long time to arrive. Second, totally visible with little wires sticking out. Third, didn't help much. Worst, cost to return to CANADA was over $60. BAD EXPERIENCE.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We’re truly sorry to hear that your experience with Nebroo was disappointing. We understand your frustration with the delivery time, the visibility and fit of the hearing aids, and the limited improvement you experienced. We also recognize that the return shipping cost to Canada added to your disappointment.
We’d appreciate the opportunity to review your experience and see how we can assist. A member of our team will reach out to you directly to discuss your concerns and help with the next steps.
Thank you for sharing your feedback. We’re sorry your experience fell short of expectations, and we hope to have the opportunity to address your concerns. ❤️
The warranty replacement process was so…
The warranty replacement process was so simple. I described the problem, they asked a couple questions, and the replacement was shipped immediately. No hoops to jump through, no waiting weeks for approval. Nebroo respects their customers' time.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience! We’re delighted to hear that our warranty replacement process was simple, quick, and hassle-free. We believe taking care of our customers should be straightforward, and it’s wonderful to know that our team made the process easy for you.
Your kind words mean a lot to us! We appreciate your trust in Nebroo and are glad we could provide the timely support you deserved. Thank you for choosing us! ❤️
Amanda was fabulous..
Amanda was fabulous... more then I expected. Thank you
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you so much for your lovely feedback! We’re thrilled to hear that Amanda went above and beyond your expectations. It’s wonderful to know that she made such a positive impression and provided the kind of support you deserved.
We’ll be sure to share your appreciation with Amanda. Thank you for choosing Nebroo and for taking the time to recognize her outstanding service! ❤️
Larry did a wonderful job with helping…
Larry did a wonderful job with helping me.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Quarlene, thank you for the kind review! We're so glad Larry was able to help you, and we'll make sure he hears how much you appreciated it. — The Nebroo Team
Antwort von Nebroo
Thank you, Lisa! We couldn't agree more — Amanda is wonderful. We'll pass your feedback along so she knows how much it meant to you. 😊 — The Nebroo Team
Excellent service!
Excellent agent, very helpful and easy to understand his introductions to test my Nebroo hearing aids!
Good job Larry!
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Nora, thank you for the excellent review! We're delighted Larry made testing your Nebroo hearing aids easy with clear, helpful instructions. We'll be sure to share your "good job" with him! — The Nebroo Team
Larry did very fine in assisting me.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your feedback, William! We're pleased Larry was able to assist you, and we'll let him know you appreciated his help. — The Nebroo Team
Sirid was great!
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thanks, Laura! We're so glad you had a great experience with Sirid, and we'll be sure to pass your kind words along. — The Nebroo Team
Christine helped me
Christine helped me when I lost one of my hearing aids and needed a replacement. She was so understanding and helped me through the process quickly. I was back to hearing clearly within the week. Excellent company with excellent people.
30. September 2026
Antwort von Nebroo
Hi Chris, losing a hearing aid is stressful, so we're really glad Christine was able to make the replacement process quick and easy for you. It's great to hear you were back to hearing clearly within the week! Thank you for the kind words — we'll be sure Christine sees them. — The Nebroo Team
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