I am simply rating the team member who assisted me today on my call. She was very thorough, efficient and helpful. I am definitely not happy with the company and their business practices. Certai... Mehr ansehen
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Das sagen Bewerter
Marcuz is very well versed in the product of Nebroo hearing aids. He was most helpful, courteous, pleasant and kind. Since the hearing aids I received were too large for my ears, he assisted in gett... Mehr ansehen
Marianne was awesome. Took her time and Thoroughly explained everything to me so I now understand all the different parts and how they work. I honestly didn't think I would hear from Nebroo after... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Nebroo hearing aides. Was very excited to get them, but upon trying many times to wear one, all i could hear was chirping and a whistling noise. I contacted the company and today... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Kontaktinformationen
1768, 701 Tillery Street Unit 12, 78702, Austin, Vereinigte Staaten
- +1 512-645-1495
- info@nebroo.com
- nebroo.com
4,0
Gut
1099 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
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Nebroo deserves more
Nebroo deserves more recognition. For seniors on fixed incomes who need hearing aids, this is an affordable and effective solution. The product quality is high, the service is excellent, and the price is fair. I am grateful I found them.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for such wonderful feedback! We’re delighted to hear that you’ve had a positive experience with both our hearing aids and customer service. We understand how important affordable hearing solutions are, especially for seniors on a fixed income, and we’re grateful that you found Nebroo. Your recommendation means a lot to our team. Thank you for choosing Nebroo and trusting us to be part of your hearing journey! ❤️
Scam Alert
The guarantee refund if you don’t like them is deceptive. We ordered from the company that claims to be in the US. However when we decided to return them, we had to ship them USPS to Canada! This cost $148.60!! Scam alert.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We’re sorry to hear that the return shipping costs came as such an unpleasant surprise. We understand how frustrating it can be when international shipping expenses add to the cost of returning a product. Our return process and associated shipping costs should be clearly understood, and we appreciate you sharing your concerns. A member of our team will reach out to discuss your experience and see how we can assist. ❤️
rich was very helpful and explaind well
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your kind feedback! We’re glad Rich was helpful and explained everything clearly. We’ll be sure to share your appreciation with him. Thank you for choosing Nebroo and giving us the opportunity to assist you! ❤️
Markus was very helpful and patient…
Markus was very helpful and patient with all my questions. They are standing by their guarantee and sending me a different hearing aid to better hopefully fit my small ear holes.
The only negative is there was a long wait on hold to get help.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Shirley, thank you for your review. We're glad Markus was able to patiently answer your questions and help arrange a different hearing aid that we hope will be a more comfortable fit. We're also sorry about the wait — we've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. We're working to improve this, and we'll share your kind words with Markus. — The Nebroo Team
Every part was helpful to me
Every part was helpful to me, clearly understandable.
The gentleman that did the final assist was effective and efficient with this questions and responses.
I felt no frustration at any time through this process which can happen at times.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Keith, we appreciate you sharing your experience! It's great to hear every step felt clear and stress-free, and that our team member was efficient and helpful in wrapping things up. Feedback like yours means a lot, and we'll be sure to pass it along to the team. — The Nebroo Team
Stuff was my support person today
Stuff was my support person today. She was very attentive to what I was saying and sent visuals so I could actually see the device. She gave me pro and cons to the recommendations... she was absolutely wonderful.
The only issue was the time it took to get to her. I was on the company's hold for 30 minutes. Once to her though it was better than I ever expected. Thank you Steff!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Christine, thank you for such a thoughtful review! We're delighted Steff took the time to listen, share visuals, and walk you through the pros and cons so you could make the right choice. We're sorry about the 30-minute wait to reach her — we've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. We'll be sure to share your kind words with Steff! — The Nebroo Team
Maria was very helpful
Maria was very helpful. She knew how to help me with all my concerns and questions and made the experience very pleasant.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Jan! We're so glad Maria was able to address all of your questions and concerns and make the experience a pleasant one. We'll make sure she hears about your kind feedback. — The Nebroo Team
larry did great
Larry did great. There are some things that are not resolved, I have to decide which way to go.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thanks for the shout-out, Harvey! We're glad Larry took good care of you, and we'll be sure to pass your feedback along to him. — The Nebroo Team
Very good experience with Maria
Very good experience. Maria was very helpful.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Jacqueline, we appreciate you sharing your experience! It's great to hear Maria was so helpful. We'll let her know her support made a difference. — The Nebroo Team
John was very knowledgeable and knew…
John was very knowledgeable and knew exactly what to do to correct our situation.
He was nice and very patient with us.
He was a blessing in disguise and I would recommend him to anyone
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Eula, thank you for these warm words! We're so happy John was able to get your situation sorted out with patience and care. Calling him "a blessing in disguise" is high praise, and we'll be sure he sees it. — The Nebroo Team
I purchased the hearing aid
I purchased the hearing aid, but soon realized that it was something I was not ready for just yet. I asked for a refund and instructions for the return. Maria Klhea helped me through this process and the outcome was very helpful to me. She stayed in touch with me until it was complete. She made me feel like I was her only customer. Thank you so much Maria. You are special! :-)
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Gale, thank you for sharing this. We completely understand that the timing has to feel right, and we're glad Maria made the refund and return process easy and stayed with you until everything was complete. We'll be sure to pass your lovely message on to her. You're always welcome back whenever you're ready! 😊 — The Nebroo Team
Paige did a great job resolving my…
Paige did a great job resolving my problem with the refund of my hearing aids which could not fit into my ears...she was very patient and helped me through the entire process. She was WONDERFUL!!!
Thank you!
Priscilla Kennedy
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Priscilla, thank you for your kind review! We're sorry the hearing aids weren't the right fit for your ears, and we're glad Paige was able to guide you patiently through the refund from start to finish. We'll make sure she knows how much her help meant to you. — The Nebroo Team
Nebroo is a scam
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We're sorry to hear you feel this way. We take all feedback seriously and would like to understand what happened so we can help. Please reach out to our support team with your name and order details, and a team member will be glad to look into your concerns directly. — The Nebroo Team
Persistent!! representative Andrew is the entire…
The representative Andrew is the entire reason I can give a positive experience to my calling! He was very informed, helping and anxious to solve my issues and he did! He demonstrated excellent customer and certainly deserves all praise and a raise too if possible! It's representatives like Andrew that keep people coming back! Thanks again Andrew and God bless you always!🙏🏼👍🏽👏🏽👏🏽 My products not here yet but great job Andrew, waiting anxiously!!
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Bobby, what a fantastic review — thank you! We're thrilled Andrew was able to solve your issues and give you such a positive experience. We'll make sure he and his team lead see your praise. We hope your order arrives soon, and we can't wait for you to start enjoying it! 🙏 — The Nebroo Team
I LOVE GEE!!! From Great Grandma Dawn, age 82
Your customer service representative, GEE is amazing! He answered every question I had, and helped me complete my order. He told me which items were very good for me, like the Lifetime Membership and he told me which items I really don't need, like the double set of hearing aids! It's not often that I meet a salesman who does not try to get me to buy everything on the menu, even if I don't need it! GEE really had MY best interests at heart, not the company's profit! That is a rare salesman!!! I wish GEE could help me make every purchase, even with other companies!
I can't say enough good things about GEE! Please show your appreciation for this employee by giving him lots of praise and a great BIG raise and whatever promotions you can give him! Most of all, do NOT let another company steal him from you!!!
Sincerely,
Great Grandma Dawn, age 82
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Great Grandma Dawn, thank you for this heartfelt review! We love hearing that GEE took the time to understand what you truly needed and steered you toward the right choices. Putting customers first is exactly what we strive for, and your glowing words will absolutely be shared with GEE and our leadership team. We promise to take good care of him! 😊 — The Nebroo Team
Very helpful, Paige
Very helpful, but accent was difficult to understand.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Cathy, thank you for your honest feedback. We're glad Paige was helpful, and we're sorry the call was harder to follow than it should have been. Clear communication matters, especially when it comes to hearing, so we'll share your comments with our team. If you ever need anything, we're always happy to help. — The Nebroo Team
I was not happy with the product or the return process
I was not happy with the product, and it took many emails, and an expensive shipment to Canada to receive a reimbursement.
It appears to me that it is a game of frustration for them in order to have you give up and settle for nothing.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Michael, thank you for sharing your experience, and we're sorry the product didn't meet your expectations. We understand how frustrating it is to need several emails and a costly international shipment to complete a return. We're glad to hear your reimbursement was received, and we appreciate your feedback — it helps us look for ways to make the return process smoother, especially for our customers outside the U.S. — The Nebroo Team
Larry was very helpful and i was able…
Larry was very helpful and i was able to successfully order our Nebroo Pro Bluetooth hearing aids.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Pamela, thank you for your review! We're so glad Larry made ordering your Nebroo Pro Bluetooth hearing aids easy. We hope you enjoy them, and we'll be sure to pass your kind words along to Larry. — The Nebroo Team
I ordered the Hearing Aids October 2…
I ordered the Hearing Aids October 2 and canceled them October 3! I was on hold for over an hour and finally decided to hang up and email them with the cancellation. I corresponded with Maria through email and she informed me she took care of the cancelation and gave me a ticket number for the cancelation! About 4 days later I got an email saying that my Hearing Aids were on their way! I called and tried to confirm the cancelation and was told they had shipped and it was too late to cancel. Finally, the one rep offered me a discount of $300 if I went ahead and tried them. I agreed and the next day to my horror I received an Email telling me they had refunded me $30… Not $300 but $30!!!I tried for two days to get through to customer service to insist that they cancel my order. What a nightmare! I was on hold for an hour and a half a couple of times and finally was hung up on. I can’t begin to tell you how many times I was on hold for at least an hour, trying to get through to them! When I finally reached someone, I was told that since they had already shipped, I would have to accept them and pay shipping charges to send them back!!!!!!! I told them that I would refuse the delivery and I would not pay them a penny to send them back. I am still waiting to see if I get my money refunded! Buyer beware!
Happy ending to my above review…Nebroo has refunded my money, and sent me a nice note of apology! Thank you Nebroo!😊
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We sincerely apologize for the frustration and confusion you experienced with your cancellation and refund. We understand how upsetting it must have been to receive conflicting information and have difficulty getting clear answers.
We’ve been experiencing issues with our phone lines, and we’re sorry for the lengthy hold times and difficulty reaching our team. We also regret the confusion surrounding the discount that was discussed. A member of our team will reach out to you directly to review your case and provide further assistance. ❤️
The lady I talked to was a very big…
The lady I talked to was a very big help and very friendly thank you very much I'm sorry but I can't remember her name.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your kind feedback! We’re delighted to hear that our representative was friendly and helpful throughout your interaction. Even if her name slipped your mind, we’ll be sure to share your appreciation with the team. Thank you for choosing Nebroo and allowing us to assist you! ❤️
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