I am simply rating the team member who assisted me today on my call. She was very thorough, efficient and helpful. I am definitely not happy with the company and their business practices. Certai... Mehr ansehen
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Das sagen Bewerter
Marcuz is very well versed in the product of Nebroo hearing aids. He was most helpful, courteous, pleasant and kind. Since the hearing aids I received were too large for my ears, he assisted in gett... Mehr ansehen
Marianne was awesome. Took her time and Thoroughly explained everything to me so I now understand all the different parts and how they work. I honestly didn't think I would hear from Nebroo after... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Nebroo hearing aides. Was very excited to get them, but upon trying many times to wear one, all i could hear was chirping and a whistling noise. I contacted the company and today... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Kontaktinformationen
1768, 701 Tillery Street Unit 12, 78702, Austin, Vereinigte Staaten
- +1 512-645-1495
- info@nebroo.com
- nebroo.com
4,0
Gut
1099 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amanda's caring and patience were the…
Amanda's caring and patience were the best. She was very professional and has good teaching skills. Thanks Nebroo! Thanks Amanda! I appreciate you very much.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you so much, Edee! We're glad Amanda's caring, patient teaching made such a difference. We'll be sure she sees your kind words.
— The Nebroo Team
The representative did everything…
The representative did everything within her power to make sure I was totally satisfied and she came through with flying colors she worked really hard to make sure I was satisfied and totally happy. There is very honest and caring and I could tell she really knew her job and that she cared about the customers concerns
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you so much for this wonderful review, Jean! We're thrilled to hear our representative went above and beyond to make sure you were completely satisfied. Honesty, care, and real know-how are exactly what we hope every customer experiences, and we'll be sure to share your kind words with the team. — The Nebroo Team
Larry was great
Larry was great. Answered all my questions and very helpful
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Hi Phyllis, thank you for taking the time to leave a review! We're so glad Larry was able to answer all of your questions and make things easy for you. We'll be sure to pass your kind words along to him. — The Nebroo Team
I wasn't happy with the in the ear…
I wasn't happy with the in the ear hearing aid. No matter what I did it made my ears hurt and also gave me a headach. I wrote an email to customer service and received a response from a lovely person named Amanda. After writing her back, she gave me a call on the phone. She offered me a different style that went behind the ear and asked me if I would like to try them for a while. I was desperate to be able to hear so I agreed. Amanda kept in contact with me until the product showed up. After using them it was love at first try. I am definately keeping them and I CAN HEAR!
LOVE THIS COMPANY AND LOVE AMANDA. Thank you so much for all your support.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Diane, this made our day! We're sorry the in-the-ear style caused you discomfort, and we're so happy the behind-the-ear option turned out to be a perfect fit. Hearing that you can hear again is exactly why we do what we do. Amanda will be thrilled to read this, and we'll make sure she sees your lovely message. Enjoy every sound! 😊 — The Nebroo Team
The customer service representative I…
The customer service representative I spoke with was so kind and patient. I am 82 years old and not very good with technology and she walked me through everything step by step without making me feel foolish. The hearing aids themselves work wonderfully.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you so much for sharing this, Jessica. Technology can feel overwhelming, and we're really glad our representative took the time to guide you through each step with kindness and patience. It's wonderful to hear your hearing aids are working so well for you! We'll share your feedback with our team. — The Nebroo Team
Pleasant customer service experience
Pleasant customer service experience. I received a wrong product that did not have the feature I was looking for, and I wanted to return the product. The service professional was kind enough to send for another piece with the upgrade at no extra cost. Waiting to receive the package
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience! We’re glad our team was able to assist you and offer an upgraded product at no additional cost. We appreciate your patience while you wait for your package, and we hope the upgraded model meets your needs. Thank you for choosing Nebroo! ❤️
Rich made my request to return my…
Rich made my request to return my hearing aids an actual pleasant experience.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your feedback! We’re happy to hear that Rich made your return request a pleasant experience. We’ll be sure to share your kind words with him. We appreciate you taking the time to recognize his efforts and thank you for giving Nebroo the opportunity to assist you! ❤️
Outstanding support from the Nebroo rep and supervisor
My situation was somewhat complicated in that I wanted to return my complete set of hearing aids as well as a replacement that had been sent. The original set was uncomfortable and had a hissing sound that wouldn't stop, which is why a replacement was sent. The representative, Ben, spoke with his supervisor and we came to an incredibly generous resolution to the problem. My hearing loss requires having over/behind the ear aids.
The support team was definitely concerned that I get a refund and guided me through the process.
I will definitely recommend this company for their swift action and professionalism.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience! We’re glad Ben and our support team were able to work with you to find a generous resolution that addressed your concerns. We understand how important it is to find hearing aids that suit your specific needs, and we’re pleased that our team guided you through the refund process with care and professionalism. We’ll be sure to share your kind words with Ben. Thank you for your recommendation and for giving Nebroo the opportunity to assist you! ❤️
Marcus listened to my reason for…
Marcus listened to my reason for needing to return this model due to my difficulty with adjusting settings. He solved that issue in a very kind way. I really appreciated working with him and now look forward to my new order coming I think he said in 7 to 10 days. Thanks so much.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience! We’re so glad Marcus listened to your concerns and found a kind and helpful solution that worked for you. We’ll be sure to pass along your appreciation to him. We hope your new order arrives soon and that you enjoy your upgraded experience with Nebroo. Thank you for your trust and support! ❤️
Athough the service person was a…
Although the service person was a second language speaker, he talked clearly and slowly enough that I could easily communicate with him. He was also very polite and seemed knowledgeable that he did not seem to be speaking from a script. Thank you.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your thoughtful feedback! We’re happy to hear that our representative communicated clearly, treated you with courtesy, and provided knowledgeable, personalized assistance. We believe every customer deserves to feel heard and supported, and it’s wonderful to know that was your experience. We’ll be sure to share your kind words with our team. Thank you for choosing Nebroo! ❤️
Larry was very helpful in explaining…
Larry was very helpful in explaining the differences in the hearing aids .. very polite and easy to understand. I will review information
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your feedback! We’re glad Larry was able to explain the differences between our hearing aids clearly and make your experience pleasant. We’ll be sure to share your kind words with him. Take your time reviewing the information, and thank you for considering Nebroo! ❤️
Spoke with Larry today who was so very…
Spoke with Larry today who was so very helpful in discussing the product which I am going to purchase. He explained the advantages of the aid very thoroughly as I was completely satisfied with his expertise in the product.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience! We’re delighted to hear that Larry provided such thorough and helpful guidance about our hearing aids. It’s wonderful to know his product knowledge and clear explanations gave you confidence in your purchase decision. We’ll be sure to share your kind words with him. Thank you for choosing Nebroo! ❤️
The Nebroo Infinity
The Nebroo Infinity 'in the ear canal' hearing aids do not work for me due to my narrow ear canals. Nebroo is sending me a free upgrade of hearing aids due to this problem. I will review the new hearing aids after wearing them for a trial period of time.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience! We’re sorry the Nebroo Infinity wasn’t the right fit for your ear canals, but we’re glad our team could offer a free upgrade to help you find a more suitable option. We appreciate you giving the new hearing aids a try and look forward to hearing your feedback after your trial period. Thank you for giving Nebroo another opportunity to meet your needs! ❤️
Steff was a pleasure
Steff was a pleasure. She listened to my concerns, she was courteous, and she wanted to help me solve my issues. I appreciate the free offer to upgrade the device to solve my problem. She gave me the help I needed.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your kind words! We’re delighted to hear that Steff listened to your concerns, treated you with courtesy, and helped find a solution that worked for you. We’re glad the free upgrade offer was helpful, and we’ll be sure to share your appreciation with her. Thank you for choosing Nebroo and allowing us the opportunity to assist you! ❤️
larry did a very good job
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your feedback! We’re happy to hear that Larry did a great job assisting you. We’ll be sure to share your kind words with him. We appreciate your trust in Nebroo and thank you for giving us the opportunity to help! ❤️
I have to say,at 83 years old
I have to say,at 83 years old, I have never dealt with a company before on a problem where the company really treated me like I was important, and all they wanted to do was make things right. The conversations back and forth really made me feel like they truly just wanted to make things right with my problem, and they did
Very impressed and satisfied and would recommend them highly. Best customer service I ever received.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you so much for your heartfelt review! We’re truly honored to know that our team made you feel valued and cared for throughout the process. At Nebroo, we want every customer to feel heard and supported, and we’re delighted that we were able to make things right for you. Your recommendation means a great deal to us. Thank you for giving us the opportunity to help and for sharing such encouraging feedback! ❤️
Trouble with Return Policy
I had a really bad experience with their customer service as it relates to their return policy. They have a phone number to call but you’re on hold forever. So I sent an email outlining my problems with their hearing aids, and told them that I followed their suggestions included with their product but that these were not a fit for me and I wanted their return information. They kept trying to persuade me to keep the aids each and every time I contacted them. And the only time I got a response was when I would send a follow up email. Then I finally got a return address after 2 weeks from my initial contact. Additionally, the L hearing aid never fit and the R one was uncomfortable in my ear. Even at the lowest setting, the amplified sounds were too loud. I recommend that consumers do more research regarding any type of hearing amplifiers vs. hearing aids before making a substantial purchase. I unfortunately never experienced any of the product benefits they highlighted in their ads.
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We’re sorry to hear that your experience with both our hearing aids and return process fell short of your expectations. We understand how frustrating it must have been to deal with an uncomfortable fit, excessive amplification, and delays in receiving return information.
We’ve been experiencing issues with our phone lines, and we sincerely apologize for the long hold times and difficulty reaching our team. We also regret the delays in our follow-up process. A member of our team will reach out to you directly to assist further. Thank you for sharing your feedback and giving us the opportunity to address your concerns. ❤️
Rich was very helpful
Rich was very helpful in resolving and understanding my issue. he offered an upgrade which I will try.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for your feedback! We’re glad Rich took the time to understand your concerns and help find a solution. We hope the upgrade works well for you and provides a better hearing experience. We’ll be sure to share your kind words with Rich. Thank you for giving Nebroo another opportunity to assist you! ❤️
I'd think twice
I have a fairly old hearing aid so I decided to try these. They did not work for me at all. I may be part of the problem as I was told when I got my original hearing aid that I had a very small ear canal. No matter which domes I tried, they come in various sizes, I could only get a couple of them to snap on, the others, hard as I tried just would not go on the end of this earpiece. I did not care for the way that it sat in my ear. When I called for help, I first had to go through a computer assistant, which was no help and when I finally got a human, I tried a couple of things that I had already tried before and it still didn’t work so I was so frustrated. I just said I was ready to send them back and get a full refund. She gave me the address which is in Ontario Canada and then she offered me. I think it was a 20% refund and I said no thanks then she made me another offer for a refund. It was a little bit more but still a little less than half what I paid and it irritated me because that made me feel that the company wasn’t reputable because she instantly start offering a refund without even having to return them. I did not get a full refund, but the difference I figured was going to cost me to have to ship them to Canada and have a proof of receipt so I felt OK about the refund, but I’m really disappointed in the company and the hearing aids.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We’re sorry to hear that the hearing aids weren’t a suitable fit for you and that your experience with our support team left you disappointed. We understand how frustrating it must have been to struggle with the ear domes and feel that your concerns weren’t fully resolved.
We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty reaching our team and the frustration this caused. We also regret that our return and refund discussions left you feeling this way. Your feedback is important to us, and a member of our team will reach out to you directly to discuss your experience further. ❤️
Constantly ringing very hard to stop.
Constantly ringing very hard to stop.
Very disappointed.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We’re sorry to hear that you’re experiencing persistent ringing with your hearing aids and that they haven’t met your expectations. We understand how frustrating this must be. A member of our team will reach out to you directly to better understand the issue and explore how we can help. Your satisfaction matters to us, and we appreciate the opportunity to address your concerns. ❤️
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