I am simply rating the team member who assisted me today on my call. She was very thorough, efficient and helpful. I am definitely not happy with the company and their business practices. Certai... Mehr ansehen
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Das sagen Bewerter
Marcuz is very well versed in the product of Nebroo hearing aids. He was most helpful, courteous, pleasant and kind. Since the hearing aids I received were too large for my ears, he assisted in gett... Mehr ansehen
Marianne was awesome. Took her time and Thoroughly explained everything to me so I now understand all the different parts and how they work. I honestly didn't think I would hear from Nebroo after... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Nebroo hearing aides. Was very excited to get them, but upon trying many times to wear one, all i could hear was chirping and a whistling noise. I contacted the company and today... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Kontaktinformationen
1768, 701 Tillery Street Unit 12, 78702, Austin, Vereinigte Staaten
- +1 512-645-1495
- info@nebroo.com
- nebroo.com
4,0
Gut
1099 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Their customer service is terrible
Their customer service is terrible! I called customer service several times to make a return I was on hold for over forty minutes, the second time I called their system hung up on me after an hour. I finally mailed the hearing aids back to them and gave up on getting my money back.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We're sorry about the hold times and the call that dropped. We know that is not the experience we want anyone to have. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy waits and difficulty reaching our team. We'd like to look into your return, so a member of our team will reach out to you directly.
— The Nebroo Team
Rich did a great job helping me today
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Jerry! We're glad Rich could help you. We'll let him know. We appreciate your feedback.
— The Nebroo Team
Maria was very helpful in answering my…
Maria was very helpful in answering my questions. Hopefully, I will receive my hearing aid soon to evaluate whether it is advantageous to me or not thank you so much for your help Maria.
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Pheona! We're glad Maria answered your questions, and we hope your hearing aid arrives soon. We'll share your kind words with her.
— The Nebroo Team
Asim is an incredibly awesome support…
Asim is an incredibly awesome support tech! Asim totally understood my needs and resolved them quickly and efficiently! I have faith in the Nebroo company thanks to this tech. Keep, promote and give Asim a raise!
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Martin, for such a generous review! We're thrilled Asim understood your needs and resolved them quickly. We'll be sure he and the team see your kind words, and we're happy to know you have faith in Nebroo.
— The Nebroo Team
They do not stand by their product
They do not stand by their product. A sell you garbage and then try to make it. Sound like it's your fault, do not waste your money on nebro. Hearing aid battery's last maybe 6 months. And that's if you're lucky as saying you what they want, not what you purchase, you're very aware of these people. The same goes for hearing direct club. There are no better then nebro0 you've been warned
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for letting us know, and we're sorry your experience with your hearing aids and our support hasn't met your expectations. We take your feedback seriously and would like to understand more about what happened. A member of our team will reach out to you directly to see how we can help.
— The Nebroo Team
I am sooooo impressed!!
I am sooooo impressed!!! I am now officially a WALKING, TALKING ADVERTISEMENT FOR NEBROO!!! Every interaction with the people of Nebroo, via both email and telephone, has been professional and informative. All my questions have been answered and my doubts reassured. My impression is that Nebroo only hires people who are polite as well as kind. And I will always be thankful for the free upgrade to the Nebroo upgrade. I am on a fixed income, and this REALLY helps!
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Wow, thank you, Gae! We're so happy to hear every interaction with our team has been professional, kind and informative, and that your upgrade is helping. We'll gladly share your wonderful feedback with everyone. Thank you for being our walking, talking advertisement!
— The Nebroo Team
Corrected issue
17. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Bonnie! We're glad we could get your issue corrected. We appreciate your feedback.
— The Nebroo Team
Don’t waste your money
Don’t waste your money. I bought a pair and I tried them for three weeks and they sounded extremely Tinney and echoey and of course the Support they said they were going to give me never ever happened
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We're sorry to hear the hearing aids sounded tinny and echoey for you, and that you didn't receive the support you expected. That is not what we want for our customers. A member of our team will reach out to you directly to help.
— The Nebroo Team
Amanda was very helpful and kind.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Jeramy! We're glad Amanda was helpful and kind. We'll pass your words along to her.
— The Nebroo Team
THank you
Initially when I ordered, I was extremely upset when the total bill was $800 thinking I was paying for something under $300.I tried to cancel the order,after being on hold for 45 mins,I hung up and sent an email.Today I got my credit card bill with this charge and was again upset.I called and spoke to Regina,she was so nice listened to me and even though I just wanted to cancel she took care of the problem and I am now looking forward to receiving my hearing aids. I do have a problem hearing and it is starting to get a little frustrating . Thank you Regina for your understanding and kindness and I apologized if I was a bit difficult.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing this, and for your kind words about Regina. We're sorry for the upset over your order total and the long hold while you tried to reach us. We've been experiencing issues with our phone lines, and we sincerely apologize for the wait. No apology needed on your side at all. We're glad Regina listened and took care of it, and we'll make sure she hears your thanks. We hope you enjoy your hearing aids.
— The Nebroo Team
Wonderful customer service from Amanda
Wonderful customer service from Amanda! She was helpful and patient and listened to my concerns. I appreciate the time she spent on the phone with me helping me with my needs.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Mary! We're so glad Amanda was helpful and patient and gave you the time you needed. We'll share your kind words with her.
— The Nebroo Team
Amanda was very patient with me.
Amanda was very patient with me.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Len! We're glad Amanda was patient with you. We'll let her know.
— The Nebroo Team
Very helpful
Getting to speak with someone on the phone alone was difficult, but when I sent an email, a reply was quickly sent and I was called back by a representative who was very kind and helpful with my concerns. Marcuz was the rep. That helped me.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Sandi. We apologize for the difficulty reaching someone by phone. We've been experiencing issues with our phone lines, and we appreciate your patience. We're glad emailing worked and that Markuz was kind and helpful when he called you back. We'll share your feedback with him.
— The Nebroo Team
Paige …
Paige was wonderful helping me get the right hearing aid for my little 👂.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Darlene! We're so glad Paige helped you find just the right hearing aid. We'll pass your kind words along to her.
— The Nebroo Team
Great Presentation by Larry
Great Presentation by Larry.
Quick communication and explination.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, David! We're glad Larry's explanation was clear and our communication was quick. We'll share your kind words with him.
— The Nebroo Team
Larry was extremely supportive to me in…
Larry was extremely supportive to me in inquiry about my package delivery. He went above and beyond his duties to help me resolve my issue. He is definitely a wonderful representative of your company!
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Cynthia! We're so glad Larry went above and beyond to help with your package delivery. We'll make sure he hears your kind words.
— The Nebroo Team
The contact person, Ms Rich
The contact person, Ms Rich was very concerned and helpful with my Nebroo experience. Listened and helped me with my problem. She followed up and gave me a call back. Thanks, again
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Anita! We're glad Rich listened, helped with your issue and followed up with a call back. We'll pass your thanks along. We appreciate you sharing your experience.
— The Nebroo Team
Larry gave me extremely good help &…
Larry gave me extremely good help & info. re my hearing aid that I had purchased in March 2025, but had not used yet. Due to waiting for new update. He figured out that I was originally sent the INFINITY!!
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Georgia! We're glad Larry was able to sort out your hearing aid question and get you the right information. We'll share your kind words with him. We hope you enjoy your hearing aids!
— The Nebroo Team
Jenie was Smart, Kind and Professional
Jenie was very professional, friendly and helpful. It was obvious she is very smart!! Her kindness and patients made her a pleasure to deal with.
Darren
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for the lovely review! We're so glad Jenie was professional, kind and patient with you. We'll make sure she hears your words.
— The Nebroo Team
Hearing aids don't Last
Hearing aids don't Last. Don't waste your money.
Had Three sets and the right hearing aid went out on all of them. Warranty is minimal only a little over 100 days.
Buyer beware!
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We're sorry your hearing aids haven't held up as you hoped, and we understand how frustrating that is, especially across several sets. We'd like to look into this further, so a member of our team will reach out to you directly. Thank you for letting us know.
— The Nebroo Team
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