I am simply rating the team member who assisted me today on my call. She was very thorough, efficient and helpful. I am definitely not happy with the company and their business practices. Certai... Mehr ansehen
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Das sagen Bewerter
Marcuz is very well versed in the product of Nebroo hearing aids. He was most helpful, courteous, pleasant and kind. Since the hearing aids I received were too large for my ears, he assisted in gett... Mehr ansehen
Marianne was awesome. Took her time and Thoroughly explained everything to me so I now understand all the different parts and how they work. I honestly didn't think I would hear from Nebroo after... Mehr ansehen
Unternehmen hat geantwortet
I purchased the Nebroo hearing aides. Was very excited to get them, but upon trying many times to wear one, all i could hear was chirping and a whistling noise. I contacted the company and today... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Kontaktinformationen
1768, 701 Tillery Street Unit 12, 78702, Austin, Vereinigte Staaten
- +1 512-645-1495
- info@nebroo.com
- nebroo.com
4,0
Gut
1099 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Overall I am very pleased with my…
Overall I am very pleased with my Nebroo hearing aids. They work well in quiet settings and one-on-one conversations. In very noisy environments they take a bit of adjusting but that is expected. Customer service was helpful and responsive.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for the thoughtful review, Allison. We're glad you're pleased with your hearing aids and found our customer service helpful and responsive. Noisier settings can take some adjusting, and our team is always happy to help if you'd like any tips. We appreciate your feedback.
— The Nebroo Team
Antwort von Nebroo
Thank you, Emily! We're glad Paige was able to send you the link and get you set up. We'll share your kind words with her.
— The Nebroo Team
Alexander The Great
Alexander has been very helpful from the beginning. He got me to do steps to fix the problem and it worked. Because of my inconveniences between getting in touch with them for couple days. He not only help me fix the problem he also followed up with me on my hearing aids. He is an asset for your company and did excellent customer service.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Benjamin, thank you for this wonderful review. We apologize for the difficulty getting in touch over the past few days. We've been experiencing issues with our phone lines, and we sincerely appreciate your patience. We're glad Alexander fixed the problem and followed up with you, and we'll make sure he sees your kind words.
— The Nebroo Team
Cost To Return Involves Costly Int
The hearing aids are bulky and tinny sounding. The company was desperate not to hear about returning them including offering a different model at reduced price and having me keep the initial units as well. After haggling with them for over a month they agreed to accept the return. Although they advertise that they are in Austin Texas, the returns must go to Canada which involves international shipping costs and fees. Very costly, almost half the cost of the product. Steere clear, not worth the hassle.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for sharing your experience, and we're sorry the hearing aids and the return process weren't what you hoped for. We've been experiencing issues with our phone lines, and we sincerely apologize for any delays and frustration along the way. We appreciate you letting us know about the return shipping costs, and we'll share your feedback with our team. A team member will reach out to you directly if there is anything further we can help with.
— The Nebroo Team
I really appreciate Paige
I really appreciate Paige, in customer service, because she was knowledgeable and expeditious in addressing my concerns. She patiently explained procedures and choices concerning return process to satisfaction. Thank you, Paige!
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Julie! We're delighted Paige was knowledgeable and patient in walking you through your return options. We'll be sure to share your kind words with her.
— The Nebroo Team
Amanda has been a great help with my…
Amanda has been a great help with my purchase. She has answered all my questions. And has made my decision better
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Michelle! We're so glad Amanda answered all your questions and helped you feel good about your decision. We'll pass your kind words along to her.
— The Nebroo Team
John was the technician I spoke to and…
John was the technician I spoke to and he walked me through troubleshooting my device and got it working. It was very easy and worthwhile.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Patrick! We're glad John was able to walk you through the troubleshooting and get your device working. We'll let him know you appreciated his help.
— The Nebroo Team
Great customer service from Amanda
Amanda was courteous and tuned into my issue and understood that i needed to return the aids for a refund. She got right to the point and gave me the info i needed. Amanda made it clear to me that Nebroo desires to care about the customer and meet the customer’s intentions.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Cathy! We're glad Amanda was courteous, understood your situation and got you the information you needed. We'll share your feedback with her and the team.
— The Nebroo Team
Celine was an excellent customer…
Celine was an excellent customer service representative. Yoday 10/18:2026 she was able to andwer all questions and provide the appropriate customer service.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Debra! We're glad Celine was able to answer all of your questions and give you the service you deserved. We'll make sure she hears your kind feedback.
— The Nebroo Team
Maria is great and knows her business…
Maria is great and knows her business she was so helpful and wonderful and patients with us old people. Loved her
Maria
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Marvin, thank you for the lovely review! We're so glad Maria was helpful, wonderful and patient with you. We'll be sure to pass your kind words along to her.
— The Nebroo Team
I am impressed by how natural the sound…
I am impressed by how natural the sound quality is. With my old hearing aids everything sounded slightly mechanical. Nebroo sounds like real life. Music sounds beautiful again. I had forgotten how much I used to enjoy listening to music.
30. September 2026
Antwort von Nebroo
Thank you, John! It's wonderful to hear Nebroo sounds natural to you and that music is beautiful again. That is exactly what we hope for our customers. We appreciate you sharing your experience.
— The Nebroo Team
Guarantee satisfaction with their hearing aids purchased.…
Guarantee satisfaction with their product. Plus outstanding customer service.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Ronald! We're glad you're satisfied with your hearing aids and our customer service. We'll share your feedback with the team.
— The Nebroo Team
Customer review
Jenie I want to thank you for your help. You saved me a lot of money and as far as far as the $73.22 that’s my mistake .
I appreciate that Nebroo is willing to work with their customers and make them feel satisfied and comfortable. Thanks again.Jenie
Elaine LeBlanc 🙏
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Elaine! We're glad Jenie could help and that you feel Nebroo works with its customers. We'll pass your kind words along to her. Take care!
— The Nebroo Team
Excellent customer representative
The representative, "RICH" was very helpful, and rather than make me return the aids that did not fit, he is sending me upgraded devices to see how they work for me. Rich was very understanding and helpful.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Judy! We're glad Rich was understanding and went the extra mile by sending you upgraded devices to try. We'll share your kind words with him, and we hope the new pair fits you well.
— The Nebroo Team
very polite and informative.
very polite and informative.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Bev! We're glad our team was polite and informative. We appreciate your feedback.
— The Nebroo Team
Celine was very helpful in suggesting a…
Celine was very helpful in suggesting a different hearing aud that better suits my needs.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Ginny! We're glad Celine suggested a hearing aid that suits your needs better. We'll share your kind words with her.
— The Nebroo Team
Terrible Customer Service
The Nebroo hearing aids are not suitable due to tinnitus. I've sent three emails, with no response, and made multiple calls to customer service (on hold 30 minutes) which, when finally answered I think was AI, assured me twice that an email with return instructions would be forthcoming. Still waiting...
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
We're very sorry for the frustration you've experienced, and we understand how important it is to get answers when something isn't working for you. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and the difficulty reaching our team. A member of our team will reach out to you directly to help with the next steps.
— The Nebroo Team
The gentleman I spoke with was very…
The gentleman I spoke with was very concerned about why I was calling,and solved my issue within a very short time. I was very pleased.
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Debbie! We're glad our representative understood your concern and resolved it so quickly. We'll share your feedback with the team.
— The Nebroo Team
Patient
Patient, knowledgeable helpful assistant Larry
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you for the kind review! We're glad Larry was patient and knowledgeable and could help you. We'll pass your words along to him.
— The Nebroo Team
Amanda was great at helping me.
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nebroo
Thank you, Wendy! We're delighted Amanda was a great help. We'll be sure she hears your kind words.
— The Nebroo Team
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