Namarie Bewertungen 90

Unfortunately, the negative reviews about shipping delays, poor customer service, and product quality are accurate.

I placed a pre-order in May (with a June delivery estimate), but didn’t receive the leggings until the end of July. Despite multiple follow-ups, I was repeatedly given new shipping dates, only for them to be missed without any proactive communication. I finally asked to cancel the order—only then did it ship, hours later.

According to their size chart, I’m a true medium (29" waist), but the leggings were too big, lacked structure, and looked frumpy. After one wash on a cold, delicate cycle, the seams looked worn and ragged. I think they must be skewing the reviews on their website.

Still, desperate to find a plastic-free legging and hoping that a smaller size would be better, I placed a new order in early July. Despite a follow-up, I have still received no shipping updates nor a response (over three weeks later). Shame on me for thinking it would be different. At this point, I’ll be initiating a chargeback.

I wanted to support them, but the poor quality, dismal customer service, and overall hassle just aren't worth it. I personally can’t recommend nor support a company with such unprofessional and opaque business practices. It's crazy to me that anyone thinks they can build and sustain a company this way...

Namarie accepted my payment on 08/08/25 and it is now 08/21/25 and still no response to multiple emails asking where my items are. On their own website they say US orders will arrive in 5-7 business days. I’m very disappointed in this company. It makes me wonder if they are being dishonest about the fibers they use for their clothing too. I went with this company because of all their claims of having natural fiber clothing.

Namarie is not plastic-free, microplastic-free, or petroleum-free as they claim, and their customer service is the worst I’ve ever experienced from an activewear brand.

Their site promised me “plastic-free, microplastic-free, and petroleum-free” fabric, but Sylvendel actually contains 9–22% bio-elastane, which is a polyurethane plastic. This means it sheds microfibers and relies on petroleum inputs, something I didn’t learn until after I received their leggings and bra. Only the hemp portion of the fabric is plastic-free, yet they market the whole fabric as if it were plastic-free, microplastic-free and petroleum free. I feel so mis-lead!

On top of this, I waited three months for my order, got no replies to emails, and when I asked politely for plastic-free and petroleum-free certifications for their bio-elastane claims, they blocked me from IG and deleted my review from their website which raises real concerns about transparency.

Shipping delays, No accountability, Misleading advertising and after waiting 3 months for my order, it turns out their leggings and bra are not plastic-free, microplastic-free or petroleum free, just the hemp portion is!

What was supposed to be the sustainable activewear leggings I’d been searching for turned into a nightmare from marketing claims to my customer service experience. I’m clearly not alone, as Trustpilot tells the real story of those of us who have been blocked and ignored.

Not only do I feel entirely misled about their fabric content I have never been more disappointed in a brands customer service.

Super disappointed!!!

The shipping did take a while, but the company was very transparent and was able to get in contact through their Instagram business page. When I did get my order I needed to exchange as I ordered too big of a size and they were very quick with sending out a replacement. Please dont be deterrent by some of the other negative reviews. I have had nothing but a good experience with this company so far. Their shorts are my favorite shorts now!

BUYER BEWARE!!!! This company is a SCAM. They will try to STEAL your refund ignoring their own return policies. They may even harass you for the truth. See through cheaply made overpriced activewear. Faux eco/clean. CHECK REDDIT BEFORE BUYING FOR REAL REVIEWS. This ‘company’ needs to be exterminated.

just a headache with significant delays -- i can't get them to respond to my multiple emails including using a different email. terrible. avoid.

I, like many on here, have been scammed by this company. I ordered over a 6 weeks ago paid and never received my product. I started reaching out at 1 month. They never responded to 5 emails. they have no number listed online. I saw on my paypal statement "Stalk of Life LLC" as the company that received the charge. When I called the number listed for them, just rang and went to automatic unmarked voice mail that was full. I have been looking at and considering these leggings for a couple years but oddly their website is dated 2025 at the bottom. So clearly something changed - they may have a good product but none of us will ever know, I am glad I found others having the same experience - still awful but at least I know it's really a problem.

I was so excited to try these leggings. They checked the boxes! Nice butt seams, multiple lengths offered, non toxic material, fair price point, no microplastics.

I ordered these in MAY and just received the rest of my order last week. I’m aware these were pre-order but 10 weeks is insane. I was in pretty much weekly contact with customer service beyond the 5 week mark, and it was excuse after excuse.

I understand things run behind, but what was frustrating is they kept giving exact dates of when there would be movement. Never do that! Unless you’re certain..give a rough estimate. Customers are paying attention and when it’s been a week or two past when something was supposed to ship, we are going to notice.

I told them repeatedly I would not be in the country since it was literal months beyond when I expected them to arrive, I had not planned to stay around all summer waiting for a package. They kept offering to HOLD MY ORDER 🤣 No thank you, I think you’ve had my money long enough fronting your business with our preorders.

Then I actually receive part of my order! At first glance the material felt decent. It has a nice feel. It had potential. I tried them on.. good stretch. Feel pretty comfy. Waist is a little baggy so I foreseen that being an issue. ( I ordered a small and medium as I tend to be a smedium. These were the smalls) but the butt was a little tighter than usual so I could tell the reduction of elastane was a bad idea. The mediums actually felt better because it was equally loose everywhere. But definitely not up to par with workout/yoga gear and too annoying to be lounge wear. I hate constantly pulling on clothing!

So after all that time and all that headache. These leggings are not great. I live in all leggings being a PT. I’ve tried everything from high end non-toxic, middle of the road and even cheap cancer causing brands and this one does not belong on my try-again list.

The owners truly have a lot of learning to do when it comes to running a business. They said they’re small, ok great. I’m a small business too and I know it can get to be a lot for a small team, so learn to delegate. Hire more help. Get a true shipping team! You brag endlessly about how many sales you’ve done and how many orders you have to fulfill, which is super tacky btw. So spend some of that preorder money on a shipping team? No one thought of that? Don’t bite off more than you can chew because it reflects poorly on your business as a whole. Not to mention the leggings arent of that stellar of quality for you to get away with subpar customer service.

Overall. This waste a waste of my time and money. Definitely do not trust this brand

This company actually gets zero Stars not it's hard to get a hold of someone and they take forever to ship your stuff. I'm not even sure if Mama Marie is a real company. I will never ever recommend this company to anybody ever. I'm trying to cancel these orders that I ordered July 22nd. I'm waiting on and no one has gotten back to me so I did have to take other actions to make sure I don't get charged for these orders.

Waited two months for my order, said was delivered. My office emailed a package was delivered. They updated an address to my company!!! When told, they took no accountability and said they ship to the address given. Which was never the case.

Crazy my name is Chelsea too like the other review mentioning about the SAME issue I have. I ordered some items on July 18th and STILL haven’t received my stuff. The only issue I have that is different is the fact I never got an email back AND I never got my items nor a refund so I’m calling my bank to dispute it

I can attest to what many people have written: poor customer service, poor communication, and an underwhelming product. I ordered the signature bra on June 30. I contacted them on July 8 asking about the status of the product. I used the contact form online and contacted the support email. I heard back July 9 saying the order was a pre-order (I do not recall seeing this on the website nor on the order confirmation email) and that they have had over 14,000 orders (this also seems to be a very common email). I received the item July 22. I contacted them again on July 23 asking for a refund. The website instructed to contact the support email address. I heard nothing, wrote another email. I went back to the website and found that by using the chatbot, I could ask for my own refund. I also contacted one of the owners on LinkedIn, trying to get a hold of someone. The conversation was also very negative, with him both looking at my professional profile (felt invasive and I live in the state where Namarie is based) and he told me that I was ruining the small business since I let him know I reported them to the BBB and Colorado AG's office. I was able to get a shipping label on July 28. The item was delivered July 31. I wrote the support email again asking about when I could expect to receive a refund, so I was having many doubts about ever receiving one. I filed a dispute with my credit card today. This has been a terrible experience and I don't wish this on anyone. Additionally, when I attempted to write a review on their website, it wasn't posted. When I attempted to leave a comment about my experience on their Instagram page, I was blocked within 5 minutes.

ZERO stars is what they actually get. What a SCAM. I ordered several items on 7/5. After it was past the shipping timeline (7/16), I googled and saw several others had the same issue. I reached out directly to the founder (because she's apparently the only email contact), who apologized and said they'd ship right away. I asked for a refund instead as I didn't trust that based on the online feedback from others. She issued one. It hit my card, but was pending. I went on today (8/4) and I saw it was never officially issued, thus I've paid for product I never received. On hold with my bank now, but this is so careless. Don't take orders if you cannot fulfill them within the window and don't issue refund to pull them. I can't even believe this happened. No other company operates this way. And your excuse - "we're small" - TOO BAD!

I understand the negative ratings because of the preorder sale, but I actually received great customer service with updates on my order! Although my order was supposed to be delivered in the spring and it now just arrived late July, I loveeee my pieces — they are SUPER soft and comfortable and I feel much better with the material in contact with my skin, especially when sweating and my pores are more open. I appreciate the work Namarie is doing, and I’m sure it can’t be easy sourcing this amazing material when polyester and other crappy material are much more accessible.

Same as everyone else. I ordered back in May they keep saying they are shipping in June, then July… now no response. In my opinion they did this on purpose because now I can’t dispute the charge with my credit card company. They said to much time has passed. I think this is why they said it was “preorders” AFTER I already placed my order! There goes $200 buyer be ware

Extremely frustrated. As someone who has searched high and low for non-toxic leggings, I deiced to try these (I will be trying Aktiiv next time). I ordered February 15, 2025 (it is July 23). I knew the leggings were preorder, but they said shipping was EARLY spring. The sports bra I ordered I received and LOVE it (which is unfortunate that the other parts in terms of communication/shipping timeline have been so frustrating). I've emailed asking for updates and was told there were delays.

Email June 28 response after I inquired about the order- "Your items did ship to our warehouse on the 15th as expected. Because of the recent tariff issues with America, international shipping has been impacted all over the world. We want to be clear that our product is not directly impacted by tariffs because we do not ship from China, we ship from Singapore. The global impact of the issue on American shipments is the reason for the delay in receiving our inventory. With that being said, we are able to ensure your order is set to begin shipping to you on Monday, the 30th. You can expect your shipping confirmation along with tracking starting June 30th."

I waited and emailed again and got this response on July 12- "Thank you for your patience! We continued to work through the 4th of July, all weekend and this week to get as many orders shipped as we can. Our last batch has finally been packed! Even though your order has likely been fulfilled, you won’t receive tracking information until the courier picks up and scans the orders from our warehouse. You can expect the actual tracking information likely tomorrow, if not Monday. Unfortunately, the couriers usually won’t scan in orders on weekends but DHL has done so for us in the past so it’s possible!"

I assumed my order would be to me soon but it didn't update like I was told it would. I emailed 5 days ago and no response.

Listen, I owned a retail brand for 10 years and shipped out hundreds of thousands of orders in that time... and I give grace as needed to fellow retailers and small businesses, but this is ridiculous. Considering I have spent $150+ in leggings that I have yet to see or know/trust when they will actually be arriving. Such a bummer that the customer experience has lacked so tremendously. They are now marketing 30% off their leggings and I am not sure if people who are now are getting the in stock items shipping while I wait for ones I ordered in FEBRUARY :(

Have not received order, no response.

POOR CUSTOMER SERVICE!! I have been trying to get in touch with someone about not receiving my order and not even receiving any notifications about being processed or shipped. I ordered on July 5. ABSOLUTELY NO REPLY FROM CUSTOMER SERVICE!!! NAMARIE IS A SCAM!!! WILL TAKE YOUR MONEY AND NO SEND YOUR ORDER!! My order was for $159!! and never received my workout wear. I have sent over 5 messages!!

I ordered 2 items on July 11. Website shows shipping 3-5 days.After 5 days I wondered why it hadn't been shipped yet and sent them an email asking when they will finally ship my items. No reply. A day later I found this review site and wish I had read all the reviews before ordering to save myself the trouble. I canceled the items and again no reply and no cancellation either. They keep your money and don't send you anything and you won't ever get a response. So I called my CC company and filed a dispute to recover my money. Stay far away from this company. There is no customer service whatsoever.

Order was placed on April 20th - here we are, July 16th and NOTHING. They keep sending a heartfelt emails saying that they're a small team and trying their best to pack everything - but how much time do you really need? I mean HOW MANY ORDERS do they have to fill in order not to send all of these other orders from people in this comment section?