A part had worn on my Light Switch Timer. I contacted customer service and asked if I could purchase the parts required. They sent them to me free of charge. Great customer service.
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Das sagen Bewerter
Sorry to give a low star review but CS leaves a bit to be desired. I purchased a number of the small 10 year smoke alarms Mydome sell. Really neat and unobtrusive but one, after about two years, sta... Mehr ansehen
Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Mehr ansehen
I purchased a smoke alarm from Amazon Prime in February 2022, it is a sealed non replaceable battery which is supposed to last ten years. By November the all too familiar 'chirp' sound began indicatin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über mydome
Vom Unternehmen geschrieben
mydome | Protect your home
mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.
When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.
Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time

Kontaktinformationen
The Close 1, IG2 7RS, London, Vereinigtes Königreich
- support@mydome.co.uk
- mydome.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
The team at Mydome go above and beyond…
The team at Mydome go above and beyond to help. I misplaced the n-shaped inserts for the automatic light switche timers and they sent me some more. Excellent products and helpful team!
Problem quickly solved
One of the units of my Wireless Doorbell Chime Kit malfunctioned and mydome were quick to respond with helpful advice that soon provided a solution. They do appear to take the term "Customer care" literally. Many thanks.
I ordered the wrong product and the…
I ordered the wrong product and the company sorted it for me instantly.
Excellent product and brilliant after…
Excellent product and brilliant after sales service - even 6 years after purchasing the product. 100% satisfied customer. I wish all companies were like this!
A fault developed on a driveway…
A fault developed on a driveway receiver after 6 months. MyDome promptly replaced it free together with a gift. Excellent service
Bought alarm off eBay but the receiver…
Bought alarm off eBay but the receiver was faulty! Contacted mydrome and they replace receiver straight away no hassle fantastic service! Which is getting rare these days, thank you very much
Faulty receiver
Had a problem with my receiver which Nadeem sorted out a replacement straightaway no quibbles and also sent out a doorbell as a goodwill gesture
I cannot recommend this company highly enough and won’t hesitate to tell friends and family to purchase from them too
Thank you again for all your help
Fantastic backup after my receiver…
Fantastic backup after my receiver stopped working excellent service replacement sent same day without any argument very polite and helpful.
Avoid this company
UPDATE - MyDome replied asking me to email them details. 7 days later they have not even acknowledged my reply.
Purchased a smart MyDome drive sensor, which failed to work as described. We were told the software developers were at fault, and that they would try to get it changed. Nothing happened, so we returned the item. Not easy as MyDome staff work from home and the phone is not answered. Paid for "signed for" delivery, which is lucky as when I chased a week later they said they had not received it. On being given the tracking details they agreed a refund but refused to pay my postage costs. Avoid this company.

Antwort von mydome
An excellent product with exceptionally good after sales service.
I did have some intermittent issues with a receiver and contacted Nadeem via the support Email link providing a log of those issues and a supporting video. The response from the Company was immediate and within 36-hours, I had installed the replacement receiver and 3-days later, the system is working perfectly. Sensor range and coverage excellent and distance between sensor and receiver not an issue whatsoever given that the sensor was 50+ metres down the driveway and the receiver behind a 2-foot thick solid stone wall.
All in all, an excellent product and competitively priced. Full marks also to the no-nonsense reaction from Nadeem.
Thank u for my driveway sensors.
Thank u for my driveway sensors.. they great and easy to fix up..😃
Answering email question
Responded very quickly and comprehensively to my question.
Just thought I'd tell you my experience…
Just thought I'd tell you my experience with my dome,
My driveway alarm stopped working so I contacted mydome customer services.
Could not be happier with their response replaced the faulty base unit under warranty no question asked and gave me a door bell button free of charge for saying sorry for what happened.
Can't recommend mydome highly enough.
Reliable help
Just had a very helpful and pleasant person from mydome sort outmy pairing difficulties. Now all good. Highly recommend.
Great product (wireless doorbell) and…
Great product (wireless doorbell) and excellent customer services.
Excellent Customer Service (Nadeem) who…
Excellent Customer Service (Nadeem) who was very quick in resolving my issue and replaced a faulty Receiver upon proof of purchase.
Light Switch Timers
We have had two light switch timers ever since MyDome ( and their previous company) introduced them. They are still working perfectly and are used every time we go away. Thoroughly recommended.
Excellent service and support
I bought a doorbell but unfortunately it didn't work. I contacted the support line and they gave me some ideas to try. None of these ideas worked so they asked me to return the doorbell. They sent me a replacement which works perfectly. Thank you for your excellent service and support
Great support team
I would just like to start by saying how pleased I am with the support team, they have been very helpful. I have a number of the Mydome driveway sensor, which I have to say I am very pleased with. When one of my sensors developed a fault within the warranty period, I contacted the support team who have been excellent, and after some preliminary tests they replaced my sensor with the minimum inconvenience to me. A great company and a pleasure to deal with.
Not a problem wow
Having purchased from them on a couple of occasions the service has been excellent
Today I made a call to them my receiver had developed a fault not knowing if anything could be done as I was out of warranty to be told we will replace NOT A PROBLEM wow what a great result and experience 👏
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