A part had worn on my Light Switch Timer. I contacted customer service and asked if I could purchase the parts required. They sent them to me free of charge. Great customer service.
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Das sagen Bewerter
Sorry to give a low star review but CS leaves a bit to be desired. I purchased a number of the small 10 year smoke alarms Mydome sell. Really neat and unobtrusive but one, after about two years, sta... Mehr ansehen
Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Mehr ansehen
I purchased a smoke alarm from Amazon Prime in February 2022, it is a sealed non replaceable battery which is supposed to last ten years. By November the all too familiar 'chirp' sound began indicatin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über mydome
Vom Unternehmen geschrieben
mydome | Protect your home
mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.
When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.
Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time

Kontaktinformationen
The Close 1, IG2 7RS, London, Vereinigtes Königreich
- support@mydome.co.uk
- mydome.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Great products
Great products, and customer service. Quick response to customer queries
Very good product and great customer…
Very good product and great customer service.
I would love to buy again.only suggestion is if we could get more of the sensor just by its self to expand would be great.
the kits work as described and so far…
the kits work as described and so far customer service has been excellent. mydome have gone above and beyond in sorting out a small issue i had. i would highly recommend them to friends and family
Driveway alarm - 5 Stars.
Driveway alarm. ‘Mydome’ gives excellent customer service which is rare these days. I purchased a base unit and two sensors, one for the front driveway and one at the rear of my property. They work brilliantly, a different tone set for each, letting me know if someone is approaching the house. An issue developed with my base unit and so I emailed the seller. It was a few weeks until the same model was in stock but received it in the post, along with a complimentary doorbell. Their communication is very good and they seem intent on building a happy customer base. I would have no hesitation in buying products from this company again. 5 Stars from me. 👍🏻
Driveway Alarm - Great Product
I have just installed the driveway alarm with a third sensor. I got to tell you it really works very well. I can silence it through the day and set the chime at night. Confident should anybody approach I will know. Great product.
Affordable and super simple to install.
I sent for and received the double sensor system and it arrived on time and in perfect condition. I also sent an email to Customer Services to enquire if it was possible to add extra receivers and again I had a very prompt and helpful reply.
After unboxing the sensors and receiver I then followed the simple set up guide and programmed individual alerts for each one. Everything worked fine so I then introduced a timer and now the whole system in in place, all working perfectly even though I live in a cottage bungalow with thick stone walls.
Within the next week I shall introduce another sensor and receiver.
This is remarkable affordable and most certainly easy to install.
The customer service is quick to respond, very helpful and polite.
Highly recommended.
Professional Service and Customer Care
Professional Service and Customer Care
Had to contact customer concerning an unforeseen and unexpected problem with a motion sensor. The unit had been working efficiently. Customer care were quick to respond and able to identify and rectify the issue. A replacement part under warranty at no expense. A very professional service. Thankyou.
Great service
Door bell was just what I was looking for, easy to fit and great value. Thank you for the great service.
I contacted mydome customer services…
I contacted mydome customer services for advice when my driveway alarm reciever developed a fault. As it was still within the warranty period a replacement was dispatched within days. Excellent communication, first class customer service from Nadeem Esa. Quality goods from a company that cares. Thankyou.
5 star treatment
Had a problem with my receiver but contacted my dome without hesitation replaced my unit,5 star treatment, on my 2nd unit they found a fault with them all and gave me an option to have an alternative model or wait 3/4 months till they got the unit through, all this even though my unit was out of warranty absolutely fantastic customer service
These sensors are absolutely brilliant…
These sensors are absolutely brilliant i have 5 of them can't fault them they really are the best and the customer service from mydome is fantastic
Driveway Alert.
Driveway Alert, the receiver failed after six months, I have contacted the company by phone and by email, but they do not call back or reply to emails.
They have now contacted me after a week and I will add further comments when the issue is resolved.
One week on and Mydome have not made further contact with me to resolve the issue. Very disappointed.
The company have now replaced the faulty receiver. Thank you. So I am now a happy customer and I have changed the Star rating from 1 to 3 stars.

Antwort von mydome
Had an issue with a driveway sensor
Had an issue with a driveway sensor, they gave great troubleshooting steps over the phone, however the unit was faulty. Great communication via email and replaced the unit no issues. Brilliant customer service and communication. Would highly recommend this company.
Excellent Customer Service
Excellent Customer Service my faulty item was replaced on return of the faulty item and dispatched very quickly.
Thank you very much
Great product and service - highly recommended
Have had Arctic II product for 6 months and it works brilliantly. I’ve also just contacted their customer service team to swap over my door bell cover and they were superb - quick, efficient and very helpful. Look no further if you need a wireless door bell kit!
Fantastic bit of kit warns you any on…
Fantastic bit of kit warns you any on hanging around you property
A Christmas gift that has proved to be…
A Christmas gift that has proved to be excellent value, as they say, it does what it says on the tin.
Had a minor problem, contacted the support team and received a positive response within days. I highly recommend Mydome.
I e mailed the support team at my dome…
I e mailed the support team at my dome regarding clarification on detection abilities of their different gas detectors.
I was very impressed with the very quick response time and honest feedback from Nadeem. Unfortunately they do not have a detector for R32refrigerant at this time, however I look forward to using their products in the future.
Mydome certainly seem to have a very efficient knowledgeable technical team to support what appears to be a good product.
Thank you.
Great product and i would highly…
Great product and i would highly recommend it. You don't have to be home as the switch comes on and off at your desired set time...Also very easy to install and great for security when you are not home or on holiday.
Highly recommend.
Chose this company. because it looked good value for the quality, Was not wrong. Had a small problem ,so I rang the number , So good to be answered by a human. No hassle .No problem ,instantly said they would send a replacement. Well done Oliver. service as it should be. Highly recommend "Mydome"
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