KEYBOARD HAS A FAULTY VOLUME CONTROL SIDE. SENT COMPANY AN EMAIL WITH REQUIRED PART NUMBER AND HAVE GOTTEN NO RESPONSE. KEYBOARD WAS PURCHASED FOR CHRISTMAS. MY THIRD ISSUE WITH CHINESE CROOKS. NEVER... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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KEYBOARD HAS A FAULTY VOLUME CONTROL SIDE. SENT COMPANY AN EMAIL WITH REQUIRED PART NUMBER AND HAVE GOTTEN NO RESPONSE. KEYBOARD WAS PURCHASED FOR CHRISTMAS. MY THIRD ISSUE WITH CHINESE CROOKS. NEVER... Mehr ansehen
Unternehmen hat geantwortet
I recently purchased a piano from this company and I am very pleased with the quality of this product. I had a small issue with selecting the various tones, but this was sorted very quickly and to my... Mehr ansehen
Unternehmen hat geantwortet
I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very wel... Mehr ansehen
Unternehmen hat geantwortet
Very happy with my Piano keyboard! Was very hesitant ordering a huge product from an online business. Product came as stated on correspondences from Company. I was confused at first, as only 1 packag... Mehr ansehen
Unternehmen hat geantwortet
Started in 2019, MUSTAR has grown to become one of the fastest growing manufacturers and designers of musical instruments, bring joy and innovative instruments to people worldwide. While our products range from smart keyboards, digital pianos, electronic drums, electronic Guitar, Ukulele, our passion for inspiring musical creativity and innovation through new technology. MUSTAR encourages you to unleash your full creative potential through sound and music. We want to let more people enjoy the fun of playing music. We believe that everyone is born with the ability to enjoy music, everyone in the world can be his own Music star.
507, NO 9 BINSHUI ROAD, HEXI DISTRICT, 300061, TIANJIN, China
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
There were no headphones in the package that was delivered. Please send them as it is necessary for me to have them.
Thank you in advance.
If I could give 0 stars, then I would. I had my piano for less than 7 months before it stopped working. They refused a refund, refused to send a new piano, alls they did was send a new circuit board and upon telling them this hadn't fixed anything, they didn't care and failed to respond to any further emails. Poor customer service and don't follow through on their 1 year warranty at all. Avoid at all costs....as it WILL cost you!
I have requested more information on how to use the keyboard in the best way. As of now, there has been no response.
Please respond.
Thanks,
George Wilmott
The entire process of ordering, following shipping, and assembling was a first-class job at an affordable price. I am not certain about warranty.
First class treatment.
Good product description and explanation in marketing which helped me choose your product over competitors. Simple to order, fast delivery, easy set up, and I am very happy with the quality of the product. Great value.
Thought there would be a better Keyboard touch and tonality per description. Key require pressure. Too late to pack up send back -- 7 yr old seems to like it.
Both ease of the ordering process and how quickly the item was received made this purchase a positive experience. The keyboard is very nice and once the stand got put together (thank goodness for YouTube videos), everything was very nice. The added dust cloth cover for the keyboard was a thoughtful addition. The person who received the keyboard loved the sound and functionality. It’s a big and sturdy item, so if packing it up to relocate, another set of hands may be helpful. The provided carrying case is of good quality. All in all, it was a great experience working with Mustar.
Order arrived very quickly! It is for a Christmas present for our son so I will write a review on the quality when he gets it for Christmas
The ordering process was easy, the piano came in a reasonable amount of time, and although the box wat torn all to hell, the instrument was in impeccable condition, and it sounds great. It was very easy to set it all up, and we're looking forward to learning more about all it's special features.
We purchased a keyboard for my son who started piano. Everyrhing arrived as promised, in great condition, and in terrific time. Everything is working (2 weeks in). Time will tell with durability, but definitely recommend.
"Happy Tunes"
I sent your piano to my son's home.
The unit came in 2 days, great condition, the stand was easy to assemble, and the sustain pedal is full size, the sound is good, (and I tried some other sounds, too).
Overall, Great 1st piano!
The piano was delivered promptly to the right address and performed as advertised and expected.
Thank you, good job,
Marco Runanin
I did not buy the keyboard for me…. I bought it for my disabled son who love making music until he had a stroke and stopped playing for years. HE LOVES HIS NEW KEYBOARD!!! Our goal is to stimulate better brain activity and hand coordination for him. The lighted keys model that teach beginners how to play are a true blessing in disguise!!! Thank you MuStar!!!
the shipping was very fast, that's the good thing. However, the shipping box was torn, I don't know if anything fell out of it. There was no receipt and my special note in the cargo. The guitar was worn in a few places and I thought about returning it, but I didn't want to deal with it when there was no receipt. The buttons were frayed and there were a few gouges on the handle.
The keyboard is perfect but the manual is the worst thing ever it tells you nothing. fortunately we have to depend on Youtube.
The shipping was great, it came quick but it wasn’t what I was looking for. I was looking for a keyboard that had songs on it that I could play along with. Lighted keys that would let me play the song as the keys lighted up. I had a Casio keyboard that I loved and could play by lighted keys. Do you have a keyboard like that?. Please let me know, I miss the one I use to have. Linda Venia
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