KEYBOARD HAS A FAULTY VOLUME CONTROL SIDE. SENT COMPANY AN EMAIL WITH REQUIRED PART NUMBER AND HAVE GOTTEN NO RESPONSE. KEYBOARD WAS PURCHASED FOR CHRISTMAS. MY THIRD ISSUE WITH CHINESE CROOKS. NEVER... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I recently purchased a piano from this company and I am very pleased with the quality of this product. I had a small issue with selecting the various tones, but this was sorted very quickly and to my... Mehr ansehen
Unternehmen hat geantwortet
I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very wel... Mehr ansehen
Unternehmen hat geantwortet
Very happy with my Piano keyboard! Was very hesitant ordering a huge product from an online business. Product came as stated on correspondences from Company. I was confused at first, as only 1 packag... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Started in 2019, MUSTAR has grown to become one of the fastest growing manufacturers and designers of musical instruments, bring joy and innovative instruments to people worldwide. While our products range from smart keyboards, digital pianos, electronic drums, electronic Guitar, Ukulele, our passion for inspiring musical creativity and innovation through new technology. MUSTAR encourages you to unleash your full creative potential through sound and music. We want to let more people enjoy the fun of playing music. We believe that everyone is born with the ability to enjoy music, everyone in the world can be his own Music star.
Kontaktinformationen
507, NO 9 BINSHUI ROAD, HEXI DISTRICT, 300061, TIANJIN, China
- info@mustarmusic.com
- mustarmusic.com
4,2
Gut
174 Bewertungen
Hat 33 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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KEYBOARD HAS A FAULTY VOLUME CONTROL…
KEYBOARD HAS A FAULTY VOLUME CONTROL SIDE.
SENT COMPANY AN EMAIL WITH REQUIRED PART NUMBER AND HAVE GOTTEN NO RESPONSE. KEYBOARD WAS PURCHASED FOR CHRISTMAS. MY THIRD ISSUE WITH CHINESE CROOKS. NEVER AGAIN WILL I BE SCAMMED!
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear Customer,
We are truly sorry to hear you are experiencing issues with the keyboard’s volume control side and for the inconvenience this has caused you. We sincerely apologize for the lack of response to your previous email regarding the required part number.
Customer satisfaction is our top priority, and we take all product quality feedback very seriously. We have immediately checked your case and would like to assist you properly. Could you please kindly send us your order number and your original email reference again? We will arrange a professional solution for you at once, whether it is a replacement, spare parts support or a refund.
We deeply regret your negative experience and the frustration this has brought you. We never want any customer to have an unpleasant shopping experience, and we will make sure to resolve your issue fairly and promptly.
Looking forward to your reply so we can assist you further.
I recently purchased a piano from this…
I recently purchased a piano from this company and I am very pleased with the quality of this product. I had a small issue with selecting the various tones, but this was sorted very quickly and to my complete satisfaction.
I would have no hesitation in recommending this company.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Mustar full keyboard, digital pianoThis is a beautiful piece of equipment
This is a beautiful piece of equipment, full keyboard, nice bench and stand. Can't wait to play it. I think very reasonably priced, delivered quickly, love it!
27. April 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Great product and delivery
Product was delivered on time and so far it seems to be good quality.
2. Mai 2026
Antwort von Mustar
Thank you for taking the time to leave us a 5-star review on Trustpilot!
We’re delighted that you’re happy with our product/service. Positive feedback like yours motivates us to keep improving.
Please don’t hesitate to reach out if you ever need anything. We’d love to welcome you back again!
Problem with courier
A problem with the courier. Mustar customer services were very helpful and resolved the problem.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Dear Customer,
We are extremely sorry for the terrible delivery experience with your piano keyboard order and fully understand your frustration.
We sincerely apologise for the parcel being returned without explanation, and for using the same Evri courier again despite our promise to change provider. The repeated delays and lack of proper updates have been completely unacceptable, and we take full responsibility.
We have escalated this issue urgently and are arranging priority redelivery while closely monitoring the shipment until it reaches you safely.
We deeply regret the hassle and disappointment this has caused. We will review our courier arrangement strictly to avoid similar issues again.
Once again, please accept our sincere apologies.
Very happy with my Piano keyboard
Very happy with my Piano keyboard! Was very hesitant ordering a huge product from an online business. Product came as stated on correspondences from Company. I was confused at first, as only 1 package was received, the bench, but the order stated full product was delivered. I contacted Customer Service via email. Perfect customer service! The Rep was in constant contact with me for several days, she looked into my order, and said the 2nd package will be delivered separately. It was delivered 2 days later. I started to put together the frame, but the keyboard portion (weighted keys) was extremely heavy, could not lift it by myself. Needed a 2nd person to help lift and install the keyboard onto the frame. Keep that in mind. Sound of piano is Beautiful! there are 600-800 different sounds/beats to choose from, aside from the normal piano sound. Only drawback is the headphone jack is in the back of keyboard, but the keyboard is against a wall, only spot I had in room. So it is not convenient to use,for quiet use. A front side jack would be optimal.
26. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
The keyboard sounds great
The keyboard sounds great. I received it quickly and it was easy to put together.
30. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
I have received my piano and I’m excited
I did receive my piano yesterday and I’m pleased so far, kudos to this business.
6. April 2026
Antwort von Mustar
Dear customer, we apolozie for the inconvenience. We extremely sorry that the logistics problem has affected your mood. We just give you a response to your email. Please kindly do a check. We will strengthen the cooperation with logistic companies in the future, thank you for your support.
Delivery service great
Delivery service great, the piano overall is beautiful and the sound is really good.
27. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Completely Satisfied with Every Aspect
This keyboard is high quality, beautiful, well-made, easy to assemble, delivered in a timely manner, and a great price. You will be satisfied with it whether you are a beginner or a seasoned player. I highly recommend it!
30. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
I ordered the Mustar keyboard for my 8…
I ordered the Mustar keyboard for my 8 year old grandson who requested one to take lessons with. It arrived & he brought the package inside the house & opened the box. He started playing it & had the house full of music & his Mom bouncing her head & dancing as she worked in her studio. He loves it! Thank you!
1. April 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Worst experience shipping
Worst experience shipping! Website said 3 day shipping and it’s been over a week and the piano is in the middle of Colorado! Don’t waste your time with this order a real piano from amazon. Never again!’nn
30. März 2026
Antwort von Mustar
Hello, if you have any questions, please send the problem to our email , our customer service will help you solve the problem.
I was skeptical and worried about our…
I was skeptical and worried about our first purchase due to other reviews but I took a chance . The piano shipping label was created the same day and I received my piano that I bought for my daughter within 3 days . It was shipped from California . Super fast shipping .
So far all 88 keys work and sounds so good . My daughter love it so much . The assembly only take 10 mins . Wish I could attach photo of the white piano MDP 3000 .
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
10/10 would do it again
I am very pleased with my purchase. I ordered the MEP-900 based on the semi-weighted keys and being a full 88 keys. It arrived two days earlier than expected which made me super happy and was very well packaged for shipping. The stand was a little complicated to put together but once that was taken care of getting set up and started was smooth sailing. The electric piano sounds wonderful with a full range and having the option to plug in headphones as well as having it plugged into my tablet to play music without disturbing the rest of the house is a huge bonus. Overall very pleased with everything and would recommend to others looking to get started.
27. März 2026
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
Very satisfied
My piano just arrived. It was easy to assemble and its plug and play. Sounds great. Easy to play. Feels like my upright. Its defnitely my new gigging piano.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mustar
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had such a great experience with us. Your kind words mean a lot to our entire team.
We look forward to serving you again soon!
My order arrived with a broken piece
My order arrived with a broken piece. I’ve been in communications with them and they’re looking at sending me the replacement but that’s why the 3 stars. I’m glad they’re responding and I love the piano so far but cannot put it together until I have the pedal support piece. I’m hopeful!
5. März 2026
Antwort von Mustar
Dear customer, we apologize to bring you the bad shopping experience. About your after-sales issue, our customer service specialist has resolved the problem for you. We hope you will continue to trust us. Wish you a wonderful day!
My Mustar is real nice
My Mustar is real nice. Directions were week but I worked it out. Good packaging saved the return. I like this piano and hope to enjoy it for many years.
9. März 2026
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