DO NOT BUY!!!!! I spent a lot of time looking for a specific 24V Porsche car for my son. The received product looks very different, it is LB-3021 version - false advertisement! Custome... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
دايماً خدمة العملاء عندكم ممتازه لذلك زبونتكم دائماً معتمده كل الطلبات من عندكم 🤗🤍 بديت بطلبات التحضير للبيبي وبسبب حسن التعامل وسرعة الاستجابة صرت اطلب اغراض المطبخ واي شي حابتنه بشكل عام ادور... Mehr ansehen
Unternehmen hat geantwortet
Ziad is a great customer service. He’s patient, helpful, and trying to find solutions for any problem. I couldn’t get what I needed as it was out of stock but he really helped me find other options as... Mehr ansehen
Unternehmen hat geantwortet
Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
Kontaktinformationen
Dubai, Vereinigte Arabische Emirate (VAE)
- +97144339455
- https://www.mumzworld.com/en/contact-us
- mumzworld.com
4,3
Hervorragend
987 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Thank youاشكر رقيه علي السرعه في الرد
Thank youاشكر رقيه علي السرعه في الرد
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
شكرًا لكِ يا ندى على تقييمكِ الرائع 💛
يسعدنا دائمًا أن نكون عند حسن ظنكِ، وأن تكون رقية والفريق قد قدّموا لكِ المساعدة التي تحتاجينها. ونعدكِ بأننا سنواصل بذل قصارى جهدنا لتقديم أفضل خدمة ممكنة، وأن نجعل تجربتكِ معنا مميزة في كل مرة. 🙏✨
Fast service and customer care is best
Fast service and customer care is best. Raqia assist me . He is best.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you, Amy, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
خدمة عملاء رائعة ..شكراً للاخت رقيه
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
نشكرك على تقييمك الكريم ومشاركة تجربتك معنا. نعتز دائماً بتقديم خدمة عملاء متميزة تلبي تطلعاتكم، ونتطلع لخدمتكم دائماً بأعلى معايير الجودة. ✨
It is so true that you cant trust…
It is so true that you cant trust online stores. Not all, but most of it.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you for sharing your feedback, Cherry Ann. We are truly sorry to hear about your experience and regret any inconvenience caused. Providing a trustworthy and reliable experience for our customers is our top priority.
Please share your contact details with us via the following link: bit.ly/3JzS3pG. Our dedicated team will get in touch with you promptly to look into the details and make things right for you.
تعاملهم جداًً راقي ما يتأخرون ف الرد …
تعاملهم جداًً راقي ما يتأخرون ف الرد ومنتجاتهم تيييين
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
شكرًا جزيلاً على تقييمكِ بخمس نجوم! 😊
نحن دائمًا هنا من أجلكِ ومن أجل صغاركِ، ويسعدنا أن نكون جزءًا من رحلتكم.
I felt unsafe
I reported the below incident to the Dubai Consumer Protection Bureau because I felt unsafe. Mumzworld took possession of both my money and my item under the pretext of “checking it,” even though I had already requested a return and they refused. Why would you need to inspect an item you declined to accept for return? Once you took it from me, who guarantees that I will receive the same item back? As a consumer, I did not feel protected in that situation, and that is deeply concerning.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
We are very sorry to hear about this confusing experience and the frustration it caused, Mirna. Ensuring a professional, seamless process and caring for our customers is our top priority, and we sincerely apologize for falling short.
Our team has reached out to you directly, and the issue is currently being resolved to meet your expectations. We appreciate your patience as we make this right for you. ✨🌸
This has been the worst customer…
This has been the worst customer experience I've ever had.
I ordered a Kärcher device, but it arrived with a manufacturing defect. To this day, they have neither refunded me, nor taken the device back for repair or replacement, and they have also refused to cover the customs charges resulting from this issue.
Customer service has been extremely poor. I only receive a reply every 4–7 days, usually from a different person, and they keep repeating the same response without providing any real solution. I was also given information that later turned out to be incorrect, and it felt like the goal was simply to end the conversation rather than resolve the issue.
I do not recommend dealing with this company, especially if your order involves international shipping and customs procedures. My after-sales experience has been extremely disappointing.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you for taking the time to share your feedback, Balsam. We are truly sorry to hear about the trouble you've experienced. Please be assured that Mumzworld takes full responsibility for items that are not working properly; if a product is defective, you will absolutely not be charged any international shipping fees for its return. Regarding the customs fees, we kindly want to clarify that these are duties levied directly by your country's local authorities and are completely outside of Mumzworld's control. In the meantime, we are actively coordinating with our internal team and brand partner to find the best possible solution for you. A member of our team will be in touch with you shortly to ensure this is resolved to your satisfaction.
Mumzworld service!
Mr Abdulhamid and other agents have been very helpful. The service is quick and the app always provides the beat products. Easy returns too!
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you, Amreena, for your wonderful review! 💛
We are always happy to meet your expectations and glad that Abdulhamid and the team provided the required assistance. We promise to do our absolute best to live up to your expectations and make your experience with us special every single time. 🙏✨
تجربتي معهم رائعة فيها مصداقية وأيضاً…
تجربتي معهم رائعة فيها مصداقية وأيضاً يتقبلون الشكاوي والإرجاع ولديهم خدمة العملاء ممتازة يردوا بسرعة على أي استفسار
شكراً ممزورلد
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
شكرًا لكِ يا روضة على تقييمكِ الرائع 💛
يسعدنا دائمًا أن نكون عند حسن ظنكِ، ونعدكِ بأننا سنبذل قصارى جهدنا لنلبي توقعاتكِ ونجعل تجربتكِ معنا مميزة في كل مرة. 🙏✨
It was very fast and excellent customer…
It was very fast and excellent customer service
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you, ٍ Sarah, for your wonderful review 💛
We’re always delighted to meet your expectations, and we promise to do our very best to exceed them and make your experience with us special every time. 🙏✨
They made it easy for me to cancel an…
They made it easy for me to cancel an order when it didnt arrive on time! Thanks Ziad!
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you for your feedback, Aakanksha! We are pleased to hear that you experienced smooth and efficient support from our team. Ensuring a seamless, hassle-free experience is a core standard we always maintain for you and your family. ✨🌸
خدمة العملاء سريعه ومتعاونين للغايه
خدمة العملاء سريعه ومتعاونين للغايه
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
شكرًا جزيلاً على تقييمكِ بخمس نجوم، سارة! 😊
نحن دائمًا هنا من أجلكِ ومن أجل صغاركِ، ويسعدنا أن نكون جزءًا من رحلتكم.
Inefficient website and customer service
The reality of this website is that there is little to no effective customer support.
They advertise multiple support channels available 24/7, but don't expect any real action or resolution when you need help.
We chose their baby shower gift registry because it was marketed as an easy and seamless experience. Unfortunately, the website malfunctioned and allowed two of our friends to purchase the same gift item. The item should have been automatically removed from the registry after the first purchase unless multiple quantities had been specified.
I contacted customer support via live chat and was promised a refund in the form of website credit. At the time, I thought the issue had been handled quickly and professionally and I later requested a return for a thermometer (via the phone, with an agent).
Things became much worse
The return process generates a completely different reference number from the original order number. When contacting customer support by phone, agents are unable to track the return unless you provide the order number. Since I had two separate orders containing the same item, this created endless confusion.
Why are different IDs generated? Why customer service cannot use the IDs sent via SMS? How are customers supposed to track their returns? Why can one return be picked up while another cannot? Customer support was lost, didn't see what's in their own system, or maybe just didn't want.
To be fair, someone will answer the phone when you call. However, there appears to be very little communication between departments, and you will find yourself explaining the same issue repeatedly to different agents.
Most frustratingly, despite numerous calls and conversations, we still have not received a solution.
My advice: there are many alternatives on the market today. If you have another option available - USE IT.
Update:
To give credit where it's due, the refund has now been processed. It took a little over a week, multiple phone calls, and leaving reviews on several platforms before the issue was finally resolved.
The company also sent an apology gift, which was a thoughtful gesture and appreciated.
While I'm pleased that the matter was eventually sorted, I still believe the customer support process needs significant improvement. The biggest issue wasn't the refund itself—it was the lack of clear communication, the confusing return process, and having to repeatedly explain the same problem to different customer service representatives.
I'm glad the company ultimately made things right, but I hope they work on making the experience much smoother for future customers.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
We're truly sorry to hear about your experience, Gul'nara. We understand how disappointing it must have been to encounter issues with your Baby Registry and to feel that the matter has not yet been resolved. Providing an exceptional experience to our valued customers is always our top priority, and we sincerely regret that we fell short of your expectations this time.
Please share your details with us using the following link: https://shorturl.at/abrwL, and a member of our team will reach out to you as soon as possible to review your case and see how we can make your experience better. We appreciate the opportunity to make things right.
The response was super fast
The response was super fast. And Ziad who was responding to me was very collaborative and supportive. Best customer service! Thanks
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you for your feedback, Mohammad! We are pleased to hear that you experienced efficient and supportive service from our team. Ensuring swift and collaborative assistance is a core standard we maintain for you and your family. ✨🌸
Excellent customer service from…
Excellent customer service from AbdelHamid.. he waited while there was a connection issue.
Your company policy on refund processing really sets the bar high
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you for sharing your experience, Fahad! We are glad our team provided patient support during your interaction, and that our refund policy met your expectations. We look forward to consistently serving you and your family with these high standards. ✨🌸
Ziad was the most helpful support agent…
Ziad was the most helpful support agent I’ve had.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you so much for the wonderful feedback, Dana! We are thrilled to hear that you received such exceptional support from our support team. We always look forward to serving you and your family with the highest standards every time. ✨🌸
Very helpful staff and amazing items
Very helpful staff and amazing items! Special Thanks to abdelhamid for his assistance
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you, Lolwah, for your wonderful review 💛
We are always delighted to meet your expectations, and we're pleased to hear that Abdelhamid and the team were able to provide the support you needed. We promise to continue doing our very best to exceed your expectations and make every experience with us a special one. 🙏✨
Customer service was awesome.I got my…
Customer service was awesome.I got my delivery on time and customer support is really appreciative.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you so much for your 5-star review, Abdul azees! 😊
We’re always here for you and your little ones, and we’re happy to be part of your journey.
perfect and better website ever
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
Thank you for the wonderful feedback, Maryam. We are thrilled to hear that you consider us the best website. Providing an excellent shopping experience for Mumz and parents is our continuous goal, and we look forward to always serving you with the highest standards. ✨🌸
شكراً لمساعده أستاذ زياد 🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻🙏🏻
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Mumzworld.com
شكرًا لكِ يا روما على تقييمكِ الرائع 💛
يسعدنا دائمًا أن نكون عند حسن ظنكِ، ويسعدنا أن زياد والفريق قد تمكنوا من تقديم المساعدة المطلوبة. ونعدكِ بأننا سنواصل بذل قصارى جهدنا لتلبية توقعاتكِ وجعل تجربتكِ معنا مميزة في كل مرة. 🙏✨
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