Purchase of a new battery mower went well (hence 2 stars), but when the battery failed their customer service really let them down . I was without a battery for 3 weeks for a lawn mower costing nea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The purchase of my machine on Jan 21st was straight forward & all questions were answered promptly - Top marks Andy. The machine was delivered as scheduled on Jan 28th by Dave who was very help... Mehr ansehen
Unternehmen hat geantwortet
Purchased Roller Mower £1000+ Had product prior so knew that would be fine. Transaction straight forward, Andrew was easy to deal with. Promised weekend delivery, however delivery company let Mower... Mehr ansehen
Unternehmen hat geantwortet
This is an unsolicited review. I ordered mower parts for a 10 year old mower. Do not expect much communication from Congleton! But when I telephoned I was answered immediately and reassured that my... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Cheshire supplier of STIHL hedgetrimmers, brushcutters, chainsaws, pressure washers and battery products. Also used compact tactors, diggers, ride on mowers. Brands include STIHL, Honda, John Deere, Polaris, Mountfield and so much more...
Kontaktinformationen
Unit 7, Congleton Trade Centre, Back Lane, CW12 4XJ, Congleton, Vereinigtes Königreich
- 01260278332
- sales@mowersplus.co.uk
- mowersplus.co.uk
3,9
Gut
230 Bewertungen
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Excellent service and knowledge
27. Juli 2021
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Chris,
Thanks for your positive review.
The Mowersplus Team
It took a month to receive my items due…
It took a month to receive my items due to not being in stocks when I ordered them although I didn't know this at the time of purchasing. Had to make two phone calls to find out this myself and when they had been dispatched! Happy with my purchase but communication could of been better from them via email to inform me of this!
19. Juli 2021
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Sarah,
Thanks for the review, apologies for there being lack of communication with your order. Glad that you are happy with your purchase.
The Mowersplus Team
Excellent service
Excellent service. My order was out of stock when I ordered it but I received an email straight away informing me when new stock was arriving. I received my order within two days of this date. It's always nice to be kept informed something that not all companies seem to appreciate.
16. Juli 2021
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Garry,
Thank You very much for your positive review. We find that keeping people informed during the order process is the best way to do business. Some delays are out of our control, but glad we could get your product to you in the end.
The Mowersplus Team
I recently purchased a new deck
I recently purchased a new deck, blade and belt for my 20 year old Honda Izy from this company and I’m delighted with the service received from them. Less expensive than anywhere else (including eBay) and a pleasure to deal with over a single phone call. Exceptionally fast delivery too.
Thank you. It’s no wonder you’ve been successfully trading for so long.
100% recommended.
16. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi William,
Thank you very much for your positive very elaborate review. Its safe to say we ticked all the boxes.
The Mowersplus Team
Fantastic service!
My mower moved on my trailer and suffered some minor damage to the control levers. Dan & Mat quickly diagnosed the fault and fixed it for me on the spot! Fantastic service! I buy all my kit from Congleton Garden Machinery, and service like this is why! Thanks guys.
16. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Andy,
Thanks for your positive review - we appreciate your continual support of our business.
The Mowersplus Team
I purchased an Echo hedge trimmer…
I purchased an Echo hedge trimmer easily the best price available at the time of purchase. An email was sent confirming the order would be processed once payment was confirmed. Two days later the trimmer was delivered. On opening the box I discovered the blade protector was damaged because it had been forced over the two bolts near the motor. I can only imagine this happened because the box had been stood on it's end during delivery which I saw in the van. I took a photo and sent it to Mowers plus to request a new cover. Towards the end of the week I called to follow it up and was advised they had received the request and were working on it and someone called me back to confirm the details. I appreciate they were busy and since the item was most likely damaged in transit, I see no reason to knock any points off when the original order was processed so well. I trust that had it been something more serious, they would have acted faster.
I had seen some low star reviews but felt the positive ones were by far in the majority and more reflective of their operation and am pleased I made the correct judgement to buy from them.
26. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi David,
Thank You very much for your positive review. We are really pleased how you analysed our service and understood that certain elements of getting your purchase to you are out of our hands. Safe to say we are sure you will use us again and recommend our site too.
The Mowersplus Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Tom,
Glad you are happy with the purchase of your new Honda deck. Thanks for the positive review.
The Mowersplus Team
Pretty rubbish ordered item told I…
Pretty rubbish ordered item told I would receive it next day didn’t receive item, contacted them five time over a ten day period still no item just excuse after excuse then stopped returning my calls (mechanic is to busy or is dealing with other customers he will ring you back) total let down considering item was a replacement for product brought from them in the first place, avoid them like the plague
14. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Thank you for your recent review. Please accept that we won’t have intentionally given you incorrect information about next day delivery but understand the frustration if your item doesn’t arrive when you expect. If items are in-stock they are shipped out the same day, in most instances for the customer to receive them the next day. Our stock system occasionally has discrepancies which may have affected your order. We are making investments to continuously improve that. We are also monitoring courier delivery timings to ensure they’re meeting delivery commitments, which may have impacted your order.
We have experienced a much higher than usual volume of calls in and out, phone connectivity issues, and industry-wide supply issues recently that may have impacted the service we provided you. We are working hard to recruit new team members and resolve connection issues, which we believe is now sorted. We do ask customers not to repeatedly call us about the same query if we’ve told them that we will call as soon as we have an update, as this only slows things down for everyone.
We would very much like to address the issue with you and see what we can do for the future. Please call us on 01260 278 332 or e-mail sales@mowersplus.co.uk to discuss.
Thanks,
The Congleton Garden Machinery Team
Very knowledgable
Very knowledgable, friendly and helpful with tips to help in the future.
8. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Barry,
Thank You very much for your positive review.
The Congleton Garden Machinery Team
Stihl GTA26
I waited a while for this, as it was out of stock, and then a further 2 delays. However it eventually turned uplate January. Today has been the first time Iv'e had chance to use it. It's absolutely brilliant, Easy to used, well balanced. Don't know how long the battery lasts but may be worth getting a spare if intending to prune a lot in one go. Can also recommend Mowersplus as they kept me imformed all the way.
7. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Mr. Sterland,
Thank You very much for your positive review.
The STIHL GTA 26 has been a phenomenal product. There have been delays in getting the items out to customers due to the high demand and STIHL being unable to keep up with orders.
We have received only really positive feedback about the small STIHL handheld pruner. We do sell extra batteries, chains and holsters. If you do require any in the future please do not hesitate to contact us.
The Mowersplus Team
Great all round
I've had all my gardening equipment from them for my business, refered two other gardening businesses to them due to the outstanding service, knowledge and price match. They always go out of their way to help.or solve problems. Excellent all round
Steve Marsh
The Garden Marshall
4. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Steve,
Thank You very much for your positive review and continued support.
The Congleton Garden Machinery Team
Exceptional service
Extremely competitive on price for the drive belt that I purchased. The service and communications were quite exceptional.
4. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi,
Thank You very much for your Positive Review.
We aim to keep our customers informed throughout the order process and try to be competitively priced on our products when we can.
The Mowersplus Team
Good selection and Allways found the products and service…
Allways found the products and service good and polite. would recommend to others.
4. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Mr. Bond,
Thank You very much for your positive review.
The Congleton Garden Machinery Team
poor customer service
Bought and paid for a honda mower online only to find once paid it was out of stock. Not once did they contact me with any up date. They did not respond to any of my emails. After four weeks of this, I cancelled my order. They have no customer service. I ordered the mower from another honda dealer and it arrived the next day. Would never use mower plus again
24. April 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Dear Mark,
Thank you very much for your recent purchase. We have taken your feedback on board and are looking at putting improvements in place where we can.
With our website currently listing over 700,000 parts, accessories, attachments and machines, it is not possible for us to hold all of these in-stock. However, we do take deliveries from our suppliers daily and many items that aren’t stocked in our warehouse are still shipped out to our customers within 24hrs, with next day delivery.
These are unprecedented times and unfortunately some suppliers like Honda are experiencing uncharacteristic delays in shipping products to CGM, with a knock-on effect for end -users.
Once a customer places an order on our web site, they receive an e-mail notification confirming that the order and payment have been received. We process the order quickly and share an initial stock update and estimated delivery lead-time.
We invest a lot of time into customer care and did exchange various messages with you beyond that, keeping you informed of the ETA along the way. If customers find that the lead-time becomes too long, the order can be cancelled at any moment and a full refund is issued quickly, as it was in this instance.
We understand your frustration with the longer than usual lead-times but hope that you would try us again in future.
The CGM Team
mowersplus.co.uk
Poor after sales.
I purchased a Stihl imow from Mowersplus of which I have to say I am very happy with. However, I am not happy with the after sales support from Mowersplus. I needed assistance in setting up the app that controls the mower but unfortunately did not receive any responses from any of the emails I sent to both the sales or servicing departments. However, I do remember getting a very speedy response when I first enquired about purchasing the mower. In the end I went direct to Stihl who apologised for the poor customer service I had experienced from Mowersplus and solved my issue almost immediately.
23. April 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi,
Thank You very much for your recent purchase of the STIHL iMow Robotic Mower and your review. We are glad to hear that you are happy with your product.
As far as the issues go with the setup of your iMow app, you required a verification e-mail for this to work. On your initial purchase of the mower we did provide you with that e-mail. It was subsequently left to expire and we had to request a new one for you. We needed to contact STIHL, which was done, and were waiting for them to respond to us.
With the current situation, response times in some instances are taking longer than normal. We do apologise for this and will be asking for some clarification from STIHL.
We have certainly taken your comments onboard.
The CGM Team
mowersplus.co.uk
The worst site ever....1 month after my…
The worst site ever....1 month after my order and no response at all! I payed 50€ and maybe I lost my money!
7. April 2021
Bewertung ohne vorherige Einladung
Honda 476 lawn mower.
Excellent service and delivery, also saved nearly £150 compared to everyone else and nobody would price match, that’s how good a price it was. Would definitely use again.
2. April 2021
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Simon,
Thank you very much for your recent purchase of your Honda 476 petrol lawnmower.
We have competitive prices online and in-store across a wide range of Top Brands.
The Mowersplus Team
Having purchased all my gardening…
Having purchased all my gardening business equipment from the company I can highly recommend them. Good value, top quality, knowledgeable. Brilliant!!!!
23. März 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Justine,
Once again Thank You very much for another purchase and the Positive Review.
Glad that we were able to assist with all your Gardening Business needs.
The Mowersplus Team
An excellent service at a reasonable…
An excellent service at a reasonable price. I was kept well informed of the progress of my back-order with a rapid dispatch when it was available. No problems at all.
9. März 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Alan,
Thank you very much for your Postive Review.
There have been some delays in sourcing products, but we are also not in normal times yet.
Thank You for your patience and we like to keep our customers informed of their order progress.
The Mowersplus Team
First class service and expert…
First class service and expert knowledge guaranteed. Highly recommended.
4. März 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Mark,
Thank You very much for your positive review.
We do not only sell machines from many of the top brands, but we are able to offer the aftercare support whether it be in-store or over the phone.
The Mowersplus Team
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