Purchase of a new battery mower went well (hence 2 stars), but when the battery failed their customer service really let them down . I was without a battery for 3 weeks for a lawn mower costing nea... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The purchase of my machine on Jan 21st was straight forward & all questions were answered promptly - Top marks Andy. The machine was delivered as scheduled on Jan 28th by Dave who was very help... Mehr ansehen
Unternehmen hat geantwortet
Purchased Roller Mower £1000+ Had product prior so knew that would be fine. Transaction straight forward, Andrew was easy to deal with. Promised weekend delivery, however delivery company let Mower... Mehr ansehen
Unternehmen hat geantwortet
This is an unsolicited review. I ordered mower parts for a 10 year old mower. Do not expect much communication from Congleton! But when I telephoned I was answered immediately and reassured that my... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Cheshire supplier of STIHL hedgetrimmers, brushcutters, chainsaws, pressure washers and battery products. Also used compact tactors, diggers, ride on mowers. Brands include STIHL, Honda, John Deere, Polaris, Mountfield and so much more...
Kontaktinformationen
Unit 7, Congleton Trade Centre, Back Lane, CW12 4XJ, Congleton, Vereinigtes Königreich
- 01260278332
- sales@mowersplus.co.uk
- mowersplus.co.uk
3,9
Gut
230 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Only drop a star due to communication
Only drop a star due to communication
Otherwise, excellent and friendly all round.
19. Juni 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi John,
Thank you for your Positive Review. Apologies for there being a slight delay in us communicating delays with you. We are glad that we were able to fulfill your order.
The Congleton Garden Machinery Team
Purchase did not arrive but on…
Purchase did not arrive but on contacting seller a replacement was sent right away
14. Juni 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Marion,
We are very happy that we were able to rectify your problem for you in a very quick manner. Thank You very much for your positive review.
The Mowersplus Team
fantastic old fashioned family…
fantastic old fashioned family business, personal service from Andrew and his father who couldnt have done anymore! well done and thank you
10. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Chris,
Thank You very much for your positive review. We are glad that you have shown appreciation of our very personalised service.
The Congleton Garden Machinery Team
Great service
Great service.
The parts I ordered arrived fast and one that needed returning was dealt with promptly and a refund issued the same day.
7. Juni 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi David,
Glad that we were able to fulfill your order correctly in the end. Thanks for your 5 Star Review.
The Mowersplus Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Richard,
Thank You very much for your Positive Review.
The Congleton Garden Machinery Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Steve,
Thank You very much for your positive review.
The Congleton Garden Machinery Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi John,
Glad we could assist. Thanks for your positive review.
The Mowersplus Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Alan,
Thank You very much for your Positive Review.
The Congleton Garden Machinery Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Ian,
Thank You for your positive review and comments.
The Congleton Garden Machinery Team
Useless and lazy
Useless. Selling parts as in stock. So with an engine in bits and the promised delivery times, we order the part needed. A few days later (while checking post in anticipation) we get an email "sorry we are out of stock". I had a feeling this might happen as all other suppliers say "order in item" but this lazy company prefer to take the money, not bother stating it is out of stock, then refund a few days later, causing a huge headache this end. Do they care? Well, even after this email saying "Hi item xx out of stock full refund will be issued" (not even punctuated), i can order it again on their site, NO mention STILL of it being out of stock. Clearly they don't care about annoying customers, so this one decided to let others know. Avoid them. Plenty other good sellers of mower parts out there, who care enough to warn buyers if they are selling a part they don't have.
23. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi,
Thank You very much for your review and feedback.
We apologise that you have had a bad experience with ourselves.
We have over 500 000 parts listed on our web site - many in-stock and others ordered from many of the suppliers we deal with. As demand has been very high during the current state of affairs some orders experience longer than normal delays.
In the worst case scenario, some suppliers are unable to source the parts and dont even give us ETAs. Some parts then are classified as OBSOLETE.
Unfortunately your order fell into this category.
We have taken your comments on board and have changed the way we process orders - communicating with customers within a 24 hour period of any delay (not taking weekends into consideration - this needs a bit more time).
The Mowersplus Team
Product was fine as expected but…
Product was fine as expected but delivered over two weeks later than it should have been.
Email and telephone messages not responded to.
Finally resolved by a very helpful gentleman but the overall experience was poor.
20. Mai 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi,
Thank You very much for your review. We can understand the frustration with Delivery Times. Unfortunately with the current supply issues, delivery times are taking longer than normal. Supply chain issues also slow us getting the product.
We did email and call ref the delays that were completely out of our control.
In the end, we are very happy that we were able to fulfill your order.
The Congleton Garden Machinery Team
Dreadful communications
16. Mai 2022
Delivery delay
13. Mai 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Ian
Thanks for your positive review.
Unfortunately we are experiencing long delays in sourcing parts and machines from suppliers.
Thanks
The Congleton Garden Machinery Team
Incompetence of the Highest Level
Unarguably the worst company I have ever dealt with and thank goodness I made the purchase through PayPal. If I hadn’t, I would never have received my refund. After 5 weeks of having my money and no item, and numerous phone calls and emails, I was eventually informed they were unable to provide the parts I purchased. I was reassured I would be refunded the full amount. After a week my refund had still not been initiated. Once again after more phone calls and emails I was fobbed off with even more pathetic excuses. Another week passed and no reply or refund. Eventually I had to turn to PayPal for my refund. Utter incompetence of the highest level possible. I have also informed trading standards and the ombudsman of this companies outrageous behaviour, appalling customer service and failure to refund my monies!!!
9. Mai 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi,
We are sorry to hear that you have had such a Bad Experience with ourselves.
Unfortunately with Supply Chain issues at the moment, in some instances it has been very difficult to fulfill orders in a timely manner.
The two John Deere weights that you ordered were not available in stock in Europe and dispatch dates kept changing and thus we were unable to give you a very clear date on dispatch.
When you requested the refund it fell on a Bank Holiday weekend, the refund was requested and the Accounts department only picked up the message a few days later.
As we were unable to fulfill your order - we did offer you a Full Refund. We always away Full Refunds when we are unable to provide our customers with the goods purchased.
Thank You.
The Congleton Garden Machinery Team
Efficient and a user friendly experience
Good product at a competitive price delivered on time.
9. Mai 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Alastair.
Thank You very much for your Positive Review.
The Congleton Garden Machinery Ltd Team
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Mark,
Thank You very much for your Positive Review.
Glad that we were able to process your order in a timely manner.
The Congleton Garden Machinery Team
Got there in the end
Only half my order arrived originally and it took a couple of weeks to sort out, but staff were very friendly and helpful and the other half of my order did eventually arrive.
3. Mai 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Ron,
Thank You for your Positive Review and patience with your order.
It has been a very difficult time in fulfilling alot of orders due to supply chain issues.
We try our best to follow all orders through.
The Congleton Garden Machinery Team
Honda tiller
Bought a small Honda garden tiller, it arrived quickly and works well. I had hired a rotavator before and found it very difficult to control; this is much easier.
2. Mai 2022
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Angus,
Thank You very much for your positive review.
We are glad that you are happy with the purchase of your Honda Tiller.
The Mowersplus Team
Ordered part for chainsaw and received…
Ordered part for chainsaw and received email to say it will be delivered 2 - 6 working days on the 10th April still no part and not responding to emails. Rubbish company. 🥺
24. April 2022
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Nigel,
As stated in our correspondence with you we did not see any earlier emails from you.
On the email that we did see on the 24 April - we replied the very next day.
After being unsuccessful in sourcing your part from our main supplier - we attempted to source it from our other suppliers.
In the end we were unable to fulfil your order and offered you a Full Refund.
Thank You
The Congleton Garden Machinery Team
Genuine Family Business
I placed an order with Congleton Garden machinery for a Honda Ride-on Mower, because of national shortages I was half expecting a long delay in delivery, but CGM delivered exactly as promised. All the staff are friendly, well informed and a pleasure to do business with. I have no hesitation in recommending them for all your gardening needs.
25. November 2021
Bewertung ohne vorherige Einladung
Antwort von Mowersplus (Congleton Garden Machinery Ltd)
Hi Barry,
Thank You very much for your positive review. We are glad that we were able to fulfil your order in a timely. Like most industries we are also experiencing stock issues and sometimes turnaround times. With working with our suppliers and keeping our customers informed, we always aim to deliver purchases when we promise. Yes we have a bunch of well informed staff - we have been trading since 1989, so thats alot of years under our belt.
Thank You
The CGM | Mowersplus Team
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