Montu UK Pharmacy Bewertungen 262

Monster pharmacy. Still waiting 2 months for a reply to return faulty cartridges. Was sent a broken device to somehow make up for the dodgy cartridges. There's no returns option. Far too little product information for products that are brand new in UK. No thought has been given to anyone with poor eyesight who needs to use these products. It's really complicated for a beginner with no help from Montu. They just try sell me more dodgy vapes. The V3 pro doesn't burn all the product and the oil cartridges have leaked everywhere. The oil hardens after each use, it's an absolute nightmare. Not user friendly at all. With new laws and new products, the responsibility to educate people on new products, rest upon the manufacturer and seller, which is Montu. They don't do it. Alternaleaf is great, until you have to deal with Montu. I hope I can use a different pharmacy soon. Montu has absolutely no clue how to deal with a person who has severe mental health disability. I would think they would be very clued up, given it's us who need the meds most. I'm very disappointed. They tried to make it better by giving me a device that doesn't work properly. Not happy at all. I hope Alternaleaf changes soon. We need a better pharmacy. A way to contact them, more product info, returns, learn about the patients needs.

I’ve found Montu to be very helpful providing a great Service, couldn’t recommend them highly enough, struggled with severe knee pain for years this has really changed my life for the better.

I’ve had a difficult journey with this clinic, but I’m writing this review because it’s important to be fair and acknowledge real change when it happens.

Earlier in my time with Alternaleaf, I experienced repeated issues with prescription delays, slow turnaround times, and access problems through the patient portal. On more than one occasion, these delays meant I ran out of medication, which was extremely stressful and had a significant impact on my mental wellbeing. Communication was also challenging at times, and I often felt I had to chase the clinic for updates.

However, following sustained feedback and escalation of these issues, the clinic has made substantial improvements. Repeat prescriptions are now processed much more quickly, weekend processing has been introduced, and the clinic feels far more accessible and responsive overall. Most importantly, I’m no longer running out of medication.

The difference this has made to my wellbeing cannot be overstated. I now feel properly supported as a patient, far more confident in the service, and much happier with the value for money. It’s clear that concerns were listened to and acted upon, and I really appreciate the efforts made by the team to improve the patient experience.

No service is perfect, but what matters is accountability and the willingness to change. In my case, that change has been real and meaningful.

Plessse avoid this medical canna company. They have possibly the WORST service in the world. To go from initial sign up to getting medication it takes WEEKS of very disorganised unprofessional video calls.

When you finally get the prescription and order the medication they send you faulty vapes that don’t work and it takes about 6 weeks to resolve it through customer service. You pay £10 for supposed next day delivery and it never comes when it’s supposed to, again weeks waiting for customer service to get back to you. When ur meds run out you request a new prescription which doesn’t come through and you can’t order anything!!!

Overall medical cannabis is a great thing and a great business but these people are fully missing the mark and have 0/100 for customer service. Absolute disgrace, I will be changing asap

On second prescription order now with Montu and I've had no problems. My second delivery was slightly delayed but that is Royal Mail's fault and not Montu. I get very anxious especially around Christmas time making sure things arrive in time so I spoke to Thomas on the live chat today, he was really kind and reassured me they would open an investigation... Only for it to arrive whilst on the chat.
I couldn't be happier with the prompt dispatch times, speedy delivery and fantastic customer service. The product range is good although I would like to see dosing capsules for the Mighty Medic sold individually as accessories.

After a bit of a delay last time, this time set records. Ordered, prescription sent to pharamcy, ready for payment all in a couple of hours. More than impressed. Best turn around ever and I couldn't be happier (unless the discounts got a bit bigger)

⭐⭐⭐⭐⭐
Absolutely first-class service from Emily at Montu. From start to finish she was professional, friendly, and genuinely took the time to listen. Everything was explained clearly, no rushing, no judgement – just proper care done right.

The whole process felt smooth and reassuring, and Emily made what could’ve been a stressful appointment feel easy and human. Credit where it’s due – this is exactly how patient care should be. Highly recommend Montu, and especially Emily.

Communication is awful, have made errors in my repeat prescriptions every month - from putting someone else’s name on my prescriptions and medicines to very simple things like getting quantities wrong

Absolutely brilliant service from start to finish it’s an easy journey to find peace ✌️

I have waited a week for my medication, despite having my 6month appointment on monday it is now Friday and there is still no prescription on the portal. It doesn't take 5 days to send a prescription. I have been left with no medication for 3 days now. Everyone keeps saying they will get back to me. I have replaced my nhs meds with this and have been brilliant for the last six months until 3 days ago when I run out. Now im unmedicated, in a state health wise, and there is still no solution. Alternaleaf deny my prescription had been lost. I cant get anywhere with anyone. You cant proved meds to patients then when something goes wrong leave them without!! What am I supposed to do? A GP wouldn't leave a heart patient without medication so why does alternaleaf think its ok to do this??

I’m so glad that I picked this company to start my journey with the natural herb Medical Cannabis. I’ve been with Alternaleaf since the 30/12/2024 to help me with managing my fibromyalgia illness plus some other ailments along the way. From the start of joining this wonderful friendly and knowledgeable company I knew that it was the right choice for me. I started with what my specialists said would help me along this path and it then helping me to get my pain better managed. I have had several quarterly reviews with their pharmacists and they have all been wonderful to me and whenever I felt it was time for my dose to be increased i was never told no that I couldn’t get a increase and they happily increased it to what I asked for. It’s never any trouble if you want to know anything and knowing that they not far away from me if I need to get in touch with them about anything. I’m very happy to be with your company. Great variety of products and great value for money.

They keep sending out emails saying that if you put in a repeat prescription before 8am that you can make the order / purchase the same day for next day delivery. This is the just chattin poop as this process does not work leavin patients without medication - if thinking about joining I’d recommend you find another clinic that delivers on there promise’s.

Seamless customer experience - when buying Montu products. Montu’s team have been great in this regarding.

But…. If you want to order a product from another pharmacy (which is not uncommon, if Montu don’t have the item in stock - and is allowed), Montu can’t get it right:

- Prescriptions not sent
- Or sent with errors
- Or not sent at all

I hope team Montu can put a process in place or patients will change pharmacy.

Amazing staff who work here, big shout out to Kacey who went above and beyond for me to sort out some miscommunication about my prescription give her a raise Montu! 💙

Have used this pharmacy for over 6 months. I have always received my medication within 4/5 days as was waiting for prescription to be written and sent to pharmacy. The last few months I have been getting my medication delivered the next day after putting my request in and prescription written the same day sent to pharmacy. This new quicker service is amazing and I'm great full that u have made the whole ordering and delivery process so much easier.I have never had a prescription that has not been fulfilled or out of stock as this quicker service has made it better. Many thanks.

So im regrettably having write a crappy review i bought a faulty mighty vaporizer from montu pharmacy usaly obviously wasn't expecting expecting it to be faulty but here I am its faulty doesn't heat up properly my medication get from is absolutely amazing unlike the faulty mighty vaporizer so this this time it s bad review the mighty was bought for as a early Christmas present and now im left not being able to take my medication as the mighty vaporizer is faulty

Really easy to deal with and dealt with my prescription very quickly and efficiently, good amount of stock to pick from and also have to say their customer service has been amazing when I contacted them very friendly, polite and helpful, thank you so much you have made a positive difference to my life :)

very nice people , everything went great thanks

Dreadful service. Act like a retail company rather than a pharmacy. Broken promises. Generic support responses. Massive expansion has seen a terrible drop in standards. Avoid

Quarterly reviews cause delays. Every time you have a quarterly review, keep in mind that they will likely mess up your order and cause delays - first one, my prescription just didn't exist, the second time, the pharmacy are leaving it multiple days before even letting you order it. Combined with the timings on the review meetings, you'll likely go 2 months without any repeat prescription. Super unprofessional customer service, could use a spell check and the doctors seem to be as informative as a chat with any guy off the street.