medicann.co.uk Bewertungen 86

The app is completely broken: took ages to upload my NHS history and had to download/share these records through a third-party app-I'm unsure if this third-party still has access to my records: is this not a massive privacy concern?

Booked my first consultation: the consultant never showed up, I suspect because the app hadn't communicated the booking properly.

When I actually met with a consultant, I was told that I didn't meet the eligibility criteria-fine-but I would have the option to re-book after trying another round of medication: I've been prescribed 40-50mg of Atomoxetine/Strattera and have had two rounds of CBT in the last three years, there is no guidance as to whether CBT is considered as 'treatment' or if the clinic only cares to look at your prescribed medications.

I was then unceremoniously discharged and still can't get back into the app.

When I emailed the reception, who could easily just be AI, I was told to use another clinic as I didn't meet their criteria. When I reminded them that the consultant said I could re-book, they contradicted themselves and again told me to find another clinic.

To summarise: the app doesn't work, you have a 50/50 chance of the consultant actually showing up and the reception team is useless beyond belief-they don't want to do their job, they want you to go away.

Avoid this clinic like the plague, it's not worth it!

I have not had a problem at all fast reliable and an excellent catalog to help medical needs. I ordered a cheaper one and got exactly what I paid for wasn’t awful wasn’t the best. But I have stuck to pay for the “expensive “ ones which are still much cheaper not to say safer and u don’t have to meet some dodgy fella in a car and every one has been great quality. The pricing is for the people who need it instead of big companies cashing in! Keep up the good work

Booked a consultation and submitted all personal records. The woman who called (so say a clinician) was 20 minutes late and denied being late even with it being a blatant fact that she was. She continued to be rude and condescending throughout the call, talking over me and just wanting to tick boxes. I was told by this unprofessional woman that I should wait 10 days to see if I’m accepted or not. As soon as she hung up the phone, I had a message saying I’d been declined. This horrible heartless woman had no intention of accepting me and took no accountability for being late. I’ve dealt with many clinics and this one being the most unprofessional and was just straight up rude. There’s plenty of clinics out there that respect patients and their needs. This Mickey Mouse outlet needs to be avoided. And whoever called me needs to see a dr herself. Must be sad life having to treat people like that.

Poor company! Heard nothing since phone call! Avoid

They take weeks to get back to you or review your info, weeks to wait for the appointment, and then weeks to review your application. Then they reject you and don’t tell you why.

Joke of a service, clearly they’re just doing it to everyone now.

CB1 medical got back to me and reviewed my medical documents within 10 minutes of registering. Already have the consultation booked. Highly recommend so far.

I was recommended Medicann by someone and decided to give it a try. The whole process was impressively fast and straightforward. I applied online on a Monday, had my initial appointment over the phone, and by Friday I was already approved and able to order my first prescription, which arrived the same week.

The turnaround time really stood out to me, as everything was completed within just a few days. On top of that, their customer service has been excellent. Whenever I’ve had questions or needed help, they’ve responded quickly during business hours.

Overall, it’s been a very easy and efficient experience to join and get started. I’d definitely recommend Medicann to others looking for a smooth and speedy process.

Delighted with the service from start of the process to the telephone interview and the dispensing of my medication. A big well done and hopefully this will help me get of my high dose tramadol which I have been taking for many years! Fingers crossed SH Belfast

I'm utterly shocked! I have never in my life been so happy about a company. I applied Tuesday and with a few simple steps I was called by Alex. The call was fine, she was not rushed and nice so it was so comfortable. Any hoo, after the Doctor gave the approval, I received my prescription, and my medication was delivered by RM on Thursday! Because I'm awful with technology, I messaged and they messaged back in minutes (to inform me what I was doing wrong).
I thought performance like that didn't exist now.

Been with Medicann since August 25 and not a bad word to say. They are easily the most cost effective and efficient clinic/pharmacy (IPS) combo.

Even after the Easter break, script's have been sent today, which I only paid for

You will find the negative comments are people who aren't eligible - not a fault of the clinic if a Dr has issues with your medical past.

Easy process from the start straight forward easy and all done through the app! Laid out very nice shows you tasks when they need to be completed. Uploaded all my relevant documents from my nhs portal didn’t have to get a print out from my doctors. Once these had been verified I booked a appointment and waited for my phonecall to come in the meantime then I had to verify my address and identity which was simple bank statement and passport photo after my date for my phonecall we discussed my conditions we discussed mental health and the pros and cons etc.. after this it was sent to the mdt for decision weather I meet the criteria which I did. Afterwards I received a email to say I was approved and could now purchase orders!

Extremely unprofessional.
They rejected my application, no explanation as to why or option to ask them why incase they made a mistake, just a message on the app saying "membership discharged"

Very little communication from company. App is awful. Doesn't work properly. Booked an appointment but it didn't show up on app. Tried a few times and it eventually showed up. Phone call was 40 mins late. Then 5 minutes to be discharged but with no information. Did contact company to ask why discharged and was just told not eligible. I understand that there is a reason but I think its only fair to be told why.

New patient. I aready retained my full medical records for another matter so total turnaround time for me personally was 6 days from application to medication.
With my pain and adhd finally somewhat managable, today I was able to complete housework tasks I had put off since Christmas 🫣
Great start to my new journey!

Rapid process, great selection of medicine, can't fault them to be fair!

can’t fault this company, great communication very understanding Doctors and patient care is most priority. I switched from Releaf and they asked me to write a reveiw… it’s fair to say that now i am on Medicann i am finally Releafed from issues

(I wasn’t asked to write this, my experience here only one month in has been much more professional than previous clinic mentioned above) :)

5 Star Rating !

From the initial consultation they have been utterly amazing ! I haven’t been with anyone else and have only just started with this medication and it is faultless.

Super fast delivery: receiving my order in under 24 hours after payment.
And I have to say that my social anxiety is 70% better after starting this !

Thank you Medicann !

wouldnt go with medicann, im diagnosed with severe anxitey and depression had my appointment yesterday couldnt sign in last night emailed this morning and told me ive been declined gave me no reason why when ive been with mutiple clinics before waste of time

Amazing company cannot complain about anything 🙌

What a horrendous waste of time it was joining this clinic.
it took them over 3 weeks to get me an appointment with a doctor after my initial consultation was completed.
Sent them countless emails back and forth with the same response every time with them trying to tell me that i have to wait for a “specialist doctor” and couldn’t give me an actual date..
Took them 3 weeks to even give me a date..
Waited all that time and was finally prescribed..
At that point i felt things would get easier but in fact it became even harder..
When i started to run out of my first script i emailed them with a week left before i ran out and was basically ignored..
I told them that i was going to run out in 5 days yet after 6 days of emails they still never responded leaving me without my medication knowing i was running out with no care in the world about my health..
I even spoken to a consultant on the phone 3 days before i was due to run out and she promised me they would sort it and promised me they wouldn’t let me run out!
I did eventually run out and still to this day not heard anything back regarding this despite the countless emails too!
They tell you what they can do for you and how they can help you then they don’t bother doing any of it when you need it..
Email after email yet they never responded and just ignored me for over a week which is funny because when i requested my discharge letter (2 days after i actually ran out) they emailed me back within 4 mins..
What an absolute joke of a clinic who’s clearly taken in more patients then they can cope with..
I highly recommend you stay well clear..
They will waste your time and cause you so much unnecessary stress as anxiety..
Maybe they used to be good but now they are probs the worst private clinic i’ve ever had to deal with..
No phone number to call when you need anything seems ridiculous concidering they are looking after sick/vulnerable people..
Staff are full of rubbish telling you everything you wanna hear but also everything they don’t provide when you need it..
They make out they are the best when they are far from that!
If your own health is your priority then i’d go with another clinic as it’s clearly not theirs!
If i could give a 0 star rating then i would! (even tho that would be too good for them)!