I am updating a previous review. (Runrunrun) Since my experience their customers service has reached out several times, unfortunately I have not yet had time to speak about the situation with the guy... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It should not take a week to get an override code sent to a mechanic to work on a vehicle. I've spent hundreds of dollars on rides for a week waiting on your company to send the code to now finally ha... Mehr ansehen
Unternehmen hat geantwortet
At 9 at night on Saturday a very kind lady helped me get an appointment to swap out my device from my truck to my car. I'm so thankful for intelligent people who can do their job with a great attitu... Mehr ansehen
Unternehmen hat geantwortet
My daughter went to Lifesafer on Atlantic Springs Road in Raleigh, NC Friday 08/07/2026 for an interlock install. The agent was extremely friendly and helpful even helping her find a service center... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Fahrzeugzubehör
- auch in
- Fahrzeugzubehörgeschäft
- Kfz-Ersatzteilgeschäft
- Service für Automobilelektronik
- Technischer Kundendienst
Informationen, die aus verschiedenen externen Quellen stammen
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Headquartered In North Carolina for home-grown service.
Vom Unternehmen geschrieben
- We know North Carolina and we know ignition interlock systems
- Our respectful and dedicated customer service agents and company owned stores are committed to helping make the interlock process easy for you. Our knowledge and commitment to the safety of the state while supporting our neighbors in regaining their ability to drive, work and participate in life is the focus of company. Our products are industry leading for ease of use and reliability. We are here if you need us.
Kontaktinformationen
215 Southport Drive Suite 400, 27560, Morrisville, NC, Vereinigte Staaten
- 1-800-521-4246
- community@monitechnc.com
- monitechnc.com
4,2
Gut
793 Bewertungen
Bittet Kunden um Bewertungen
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Good and quick service.
We originally called Monitech on January 7th to schedule an installation appointment. While helpful, the gentleman who answered the 800 number had an accent that was a bit difficult to understand. However, he sent an email confirmation quickly and sent a text the day before our January 13th appointment as a reminder. On the 13th, at the facility, our service tech Alan was helpful and explained everything. Made sure we tested the device before we left the installation facility. Worked with us to schedule the next service appointment.
13. Januar 2026
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Abbas in our call center and Alan at our Arden, NC location. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Got my appointment changed when I…
Got my appointment changed when I called during non-business hours. During non-business hours is the only time they will actually pick up the phone in about 2 or 3 rings. Carlos fixed me up quickly.
14. Januar 2026
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Carlos. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Tawanda made it super simple and…
Tawanda made it super simple and explained everything I needed to know and more.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Tawanda was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Calling into MONITECH is a nightmare
Calling into MONITECH is a nightmare
You MAY connect with someone and they barely speak clear English.
You press 8 for a call back and rarely does that work.
You’re on hold for over 40 minutes
It’s really unacceptable for a service to where you’re trying to help people help themselves and it be completely not accessible.
Hire more people or something.
4. Januar 2026
Antwort von Monitech Ignition Interlock Systems
We understand how frustrating long hold times can be, and we’re grateful for your patience. Thank you for hanging in there with us as we work to make the process smoother for our customers. We’ll be reaching out to work with you directly and get this resolved.
So who do I talk to about getting the old one that was put in on 2024!!
Monitech was good with the device I had for 2 years and they changed this month and I don't have enough air to blow this one. I want the old device I don't won't the new one I have one more year.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Monitech Ignition Interlock Systems
We’re sorry your experience with the device has been difficult. Our goal is to make the interlock process as stress-free as possible, and feedback like yours helps us get closer to that. Thanks for speaking with us the other day.
Eddie was very helpful and beyond to…
Eddie was very helpful and beyond to help me. I’m thankful for his help.
30. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Eddie. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
My device malfunction this morning
My device malfunction this morning. Called Monitech. Love answered my call for help. He was very reassuring. He talked me through the issue. He seems to be a very kind person. Love thanks for helping me. You are an asset to Monitech. Thanks Chris
27. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Luis provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
The customer service agent was excellent.
The customer service agent was very polite, professional and courteous. She took care of my problem in a very timely manner. Great job!
24. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Stella. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Stella was very polite and helpful to…
Stella was very polite and helpful to my situation!
24. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Stella. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Customer experience is great once it…
Customer experience is great once it actually happens. Random price increases and the lack of a noise to remind of shutoff protocol is just predatory.
15. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Eddie. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
We appreciate your feedback. While device settings are set by state regulations, our team works hard to train customers, so they feel confident using the interlock. We continuously test devices ourselves to understand the experience better, and feedback like yours helps us improve our support and training resources.
She was one of the best technicians i…
She was one of the best technicians i have ever worked with facts!!!
10. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Stella was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Tawanda was very helpful with my enrollment :)
Tawanda was very helpful with my request and patient and helped me thru this process. Very well pleased with my interaction today. I am not stressed and very very pleased with her helping me. THANK YOU
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Tawanda. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
The tech was a helpful gentleman
The tech was a helpful gentleman. I recommend him and Monitech.
8. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
Thank you for your thoughtful review of our Concord, NC technician! We understand this program can be challenging, and we are grateful that our team was able to support you during the process. We have forwarded your comments to our leadership team to ensure your praise is shared.
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Irene provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Technician was awesome
Technician was awesome! Very patient with a 72yo guy. Kind, polite and explain everything in detail.
26. November 2025
Antwort von Monitech Ignition Interlock Systems
We are grateful you took the time to recognize the efforts of our Sanford, NC Monitech team! Your feedback helps us acknowledge their dedication and reinforces our commitment to excellent customer service.
When I call the issue is resolved
Everytime I have a problem, it is always resolved with kindness and understanding what ever the issue may be . ThankYou Montech
3. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Victor and all our agents. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Great Customer Service
Thank you for always supporting any questions I have had and the customer service is always great!
2. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Esthela. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Lauren Draper is the best!!!
Lauren Draper is the best customer service in history. She was very informative and she helped me out a lot. She was very nice and attentive and she really cared with helping me in my situation. She definitely needs a raise! Good job baby girl keep up the good work!
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Lauren. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing your experience with our Wilmington, NC shop. We are so pleased to hear that your visit went well, and we have forwarded your review to our regional management team so they can celebrate this success with the staff!
Yall just increased mo they payment to…
Yall just increased mo they payment to 160$ plus any violations. Yall are taking all my money. I haven't drank in 2 years but have spent hundreds of dollars in violations. This is crazy yall make so much money off our despair
29. November 2025
Antwort von Monitech Ignition Interlock Systems
We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. A Monitech management member will be reaching out and we’ll try our best to resolve your issues.
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