I am updating a previous review. (Runrunrun) Since my experience their customers service has reached out several times, unfortunately I have not yet had time to speak about the situation with the guy... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It should not take a week to get an override code sent to a mechanic to work on a vehicle. I've spent hundreds of dollars on rides for a week waiting on your company to send the code to now finally ha... Mehr ansehen
Unternehmen hat geantwortet
At 9 at night on Saturday a very kind lady helped me get an appointment to swap out my device from my truck to my car. I'm so thankful for intelligent people who can do their job with a great attitu... Mehr ansehen
Unternehmen hat geantwortet
My daughter went to Lifesafer on Atlantic Springs Road in Raleigh, NC Friday 08/07/2026 for an interlock install. The agent was extremely friendly and helpful even helping her find a service center... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Fahrzeugzubehör
- auch in
- Fahrzeugzubehörgeschäft
- Kfz-Ersatzteilgeschäft
- Service für Automobilelektronik
- Technischer Kundendienst
Informationen, die aus verschiedenen externen Quellen stammen
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Headquartered In North Carolina for home-grown service.
Vom Unternehmen geschrieben
- We know North Carolina and we know ignition interlock systems
- Our respectful and dedicated customer service agents and company owned stores are committed to helping make the interlock process easy for you. Our knowledge and commitment to the safety of the state while supporting our neighbors in regaining their ability to drive, work and participate in life is the focus of company. Our products are industry leading for ease of use and reliability. We are here if you need us.
Kontaktinformationen
215 Southport Drive Suite 400, 27560, Morrisville, NC, Vereinigte Staaten
- 1-800-521-4246
- community@monitechnc.com
- monitechnc.com
4,2
Gut
793 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Was happy with service and helpfulness
26. November 2025
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Abbas. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Cesar was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Marcus was very polite and it went…
Marcus was very polite and it went faster than I expected.
13. November 2025
Antwort von Monitech Ignition Interlock Systems
We truly appreciate your kind words about the Burlington, NC Monitech technician. Our technicians work hard to support our customers, and we will make sure your feedback is passed along to the local team!
Very polite when speaking to me
Very polite when speaking to me. And that is so appreciated especially in today's world that's becoming more and more rare. Didn't try to sell me on auto pay either and that was even more appreciated!
21. November 2025
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Eddie. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Eddie provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
The experience was awful
The experience was awful. When issues arises, I was never called back by a supervisor or any form of management. Even so much as getting in contact with Monitech is a hassle. When it came to my vehicle being serviced, they could never get a call back for the car to be serviced which required more money to be put up since the car had to stay for days. You guys need to find better ways to go about handling these issues because I along with others that I have met would never recommend you guys
5. November 2025
Antwort von Monitech Ignition Interlock Systems
We take compliance seriously, which is why every bypass request must meet state requirements. Our team keeps thorough documentation and verifies details with your mechanic so that you remain fully protected under your program. This extra diligence helps prevent issues down the road. Our management team is reviewing your situation and will connect with you directly to provide the best path forward.
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Luis. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Danny. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Christian is the #1 man there he’s on…
Christian is the #1 man there he’s on top of his game help me out today and in the past he’s knows his stuff and will get an answer to your need or question
10. November 2025
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Cristian. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Couldn’t make the date and I had to pay…
Couldn’t make the date and I had to pay for a bypass code and the car cut off thirty minutes later and they charged me again for another bypass code and we had to make a seven hour drive one way so a fourteen hour round trip because only place would see us on a Saturday
8. November 2025
Antwort von Monitech Ignition Interlock Systems
Thank you for bringing this to our attention. Our team will be reviewing your account thoroughly and will ensure any issues are addressed appropriately.
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Sara. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Extremely helpful customer support
Extremely helpful customer support. I had an appointment scheduled for the monthly maintenance and due to work had a violation that required a reset and the agent was nice enough to move my monthly appointment to fit the schedule of the reset to save me from missing an extra day of work. Would definitely, and have recommended this agency to other people.
2. November 2025
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Sara was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
The guy that helped me was extremely…
The guy that helped me was extremely professional and understanding. The only thing I didn’t like was I had over a 30 minute wait. Other than that, my agent exceeded my expectations and done a great job professionally
2. November 2025
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Manny. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
He handled it like a professional and…
He handled it like a professional and was courteous.
31. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Eddie provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
The call center is a nightmare
The call center is a nightmare. I 1st spent 1 hour on hold to receive a voice recording advising me to leave a msg. I waited another hour, no call back. I called again, choosing option 8 for a call back. I waited another hour, nothing. I called again, now having 3 hours in, trying to get help.
This is a similar occurrence each time I call. While on hold that last time, I rec'd a call from Sara. She was very helpful, along with the gentle m an that called me immediately after with the override code and instructions. Those 2 deserve a 5 star rating.
30. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
We know your time is valuable, and we’re sorry you had to wait. We truly appreciate you letting us know, and we’re committed to making your experience faster and easier moving forward.
Wow great job
Mr. Lewis was very, very helpful in adding me in information about my new monitor tech interlock
16. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Luis. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
EXCELLENT, AAA+ Customer Care
Mrs. Rozier is an exceptional professional who actively listens, troubleshoots based upon given circumstances and finds evidence-based successful solutions. She is a positive asset for both the customer base and Monitech. Thank you for excellent caring customer service. AAA+
20. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Tawana. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
I had a lockout appointment scheduled…
I had a lockout appointment scheduled on 10/20 at the Diggs St. location in Raleigh. I sat there for over two hours, trying to reach customer service, only to find out that the location they scheduled me for is closed on Mondays—while my car was locked out.
From 12:00 PM to 2:45 PM, I waited before finally being told that they issued a bypass code and that I had to drive to Durham. The catch? I couldn’t turn my car off, meaning I had to let it run for three hours, wasting gas, all because of a honey bun violation.
There needs to be better communication and coordination between their offices. Yes, we accept responsibility for the DWI and the consequences that come with it, but this kind of experience isn’t part of “paying the price”—it’s just poor business practice.
20. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
Thank you for letting us know about your experience. Services are only done by appointment only, and there was no appointment that day, as the shop is closed on Mondays. We apologize that the door sign has not been updated yet, but please remember to always call to set an appointment and never just go to the shop.
Very quick and knowledgeable agent that…
Very quick and knowledgeable agent that took care of my request
16. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Sara. We know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Tawanda was a saint,
Tawanda was a saint,, very sweet and helpful amazing customer service.. very knowledgeable . No wonder shes one of the senior officials. Thank you so much tawanda
16. Oktober 2025
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Tawanda was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
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