I am updating a previous review. (Runrunrun) Since my experience their customers service has reached out several times, unfortunately I have not yet had time to speak about the situation with the guy... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It should not take a week to get an override code sent to a mechanic to work on a vehicle. I've spent hundreds of dollars on rides for a week waiting on your company to send the code to now finally ha... Mehr ansehen
Unternehmen hat geantwortet
At 9 at night on Saturday a very kind lady helped me get an appointment to swap out my device from my truck to my car. I'm so thankful for intelligent people who can do their job with a great attitu... Mehr ansehen
Unternehmen hat geantwortet
My daughter went to Lifesafer on Atlantic Springs Road in Raleigh, NC Friday 08/07/2026 for an interlock install. The agent was extremely friendly and helpful even helping her find a service center... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Fahrzeugzubehör
- auch in
- Fahrzeugzubehörgeschäft
- Kfz-Ersatzteilgeschäft
- Service für Automobilelektronik
- Technischer Kundendienst
Informationen, die aus verschiedenen externen Quellen stammen
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Headquartered In North Carolina for home-grown service.
Vom Unternehmen geschrieben
- We know North Carolina and we know ignition interlock systems
- Our respectful and dedicated customer service agents and company owned stores are committed to helping make the interlock process easy for you. Our knowledge and commitment to the safety of the state while supporting our neighbors in regaining their ability to drive, work and participate in life is the focus of company. Our products are industry leading for ease of use and reliability. We are here if you need us.
Kontaktinformationen
215 Southport Drive Suite 400, 27560, Morrisville, NC, Vereinigte Staaten
- 1-800-521-4246
- community@monitechnc.com
- monitechnc.com
4,2
Gut
793 Bewertungen
Bittet Kunden um Bewertungen
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I called due to being late for an…
I called due to being late for an appointment and having to reschedule, Carlos (I believe was his name) was very helpful in the process! made my stress levels drop! I love monitech
4. März 2026
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Cristian was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
The Lady I spoke with was extremely…
The Lady I spoke with was extremely professional, kind an patient. She kept checking back with me to ensure the wheels were turning on her end to satisfy my concerns. I hung up looking forward to giving her the praise she deserves. I highly recommend her type of personality as your top hiring criteria. JDW:)
3. März 2026
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Illiya. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
It’s a racket for the reset violations
It’s a racket for the reset violations. Only from not blowing hard enough…one $450 in 3 months for the resets!!!
27. Februar 2026
Antwort von Monitech Ignition Interlock Systems
We appreciate your feedback. While device settings are set by state regulations, our team works hard to train customers, so they feel confident using the interlock. Monitech's Resolution Manager will be reaching out to walk you through the settings, answer questions, and provide any support you may need.
I believe the call center has a lot of…
I believe the call center has a lot of improvements to make. 30 minute hold times on a telephone is not professional under any circumstances. They do great once they answer and technician are good. But to me it’s a lot of time wasted.
27. Februar 2026
Antwort von Monitech Ignition Interlock Systems
We know your time is valuable, and we’re sorry you had to wait. We truly appreciate you letting us know, and we’re committed to making your experience faster and easier moving forward.
Installed the 0.0 calibrated interlock with no further information about the lawful 0
Installed the wrong 0.0 calibrated interlock device at time of initial installation instead of the court ordered 0.2 bac calibrated interlock. They did later refund a violation caused my this mishap. So that I respect for making it "right". Always ask for the 0.2 BAC calibration ASAP. Because they will not tell you about the fact there is 2 different calibration installs. You have to find out for yourself. I found out by having to ask off work to go pay for a high alcohol violation where NO alcohol was consumed whatsoever(falsely triggered). So I started asking questions... Unfortunately I had to find out the hard way (I feel I was purposely uninformed). So I pray you read this review and ask for the lawful and CORRECTLY calibrated 0.2 bac interlock device install [look on back of driver's license for "0.2 bac"]
17. September 2025
Antwort von Monitech Ignition Interlock Systems
We apologize for the mistake with the settings. We realized our mistake and credited the fee back to your Monitech account.
Great Customer Service
The customer service agent was very polite. He provided me with the information I needed without putting me on hold.
20. Februar 2026
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Eddie provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Tawana
The agent that took my information was wonderful. She explained everything in details and she was super friendly.
16. Februar 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Tawana. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Leonardo and Eddie. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Very honest
Very honest, friendly, and willing to work with schedules. I have not had a bad experience yet.
16. Februar 2026
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Christian. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Nice and down to earth.
I didn’t get my installers name but he was great. Very down to earth and personable. He was patient with me throughout explaining the device and very knowledgeable.
4. Februar 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for taking the time to highlight your positive experience at our Mooresville, NC Monitech shop! We have shared your review with the management team in that area so they can recognize the excellent service being provided.
Great technician experience
Your monitech technician Alan knows and does his job extremely well I have had the pleasure of having him for a technician at both Arden and Franklin locations
16. Januar 2026
Antwort von Monitech Ignition Interlock Systems
We’re so glad to hear about your positive experience at the Arden and Franklin Monitech shop. Customer feedback like yours motivates our teams and helps us provide the best possible service! We have passed along your review to our local management team.
$125 COMPLETELY WASTED
My car engine blew up so I paid $125 for absolutely nothing since to get code to unlock car after getting stuck in snow to be able to drive away to go get unlocked at the Monitech shop only to end up 5 mins later pulled over on the side of the road with a blown head gasket.
25. Januar 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing your concerns. The settings on your device are set by state regulations, not by Monitech or the interlock industry. It sounds like the issue was vehicle-related, but we'll be in touch to see if there's anything we can do to help.
Me resolvió lo que yo quería y me ayudo…
Me resolvió lo que yo quería y me ayudo mucho
5. Februar 2026
Antwort von Monitech Ignition Interlock Systems
Nos alegra mucho saber que Eddie pudo ayudarte tan bien. Nuestro equipo se dedica a brindar apoyo a nuestros clientes en cada paso del proceso, y tu reconocimiento refuerza el esfuerzo que realizan a diario.
Don’t drink and drive
I don’t have a lot of problems with it. The only thing is when it’s around the time to get it serviced it gets harder to blow into the device. But other than that it works and does its job.
29. Januar 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for leaving a review. We value your perspective and will use it to keep improving.
Andy is helpful am prompt
2. Februar 2026
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Andy. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Questions I had were answered
Questions I had were answered and the help needed was given. Greatly appreciate it 5 stars
30. Januar 2026
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Eddie provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
The staff was very understanding when I…
The staff was very understanding when I was new to the device and kept having violations.
16. Januar 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for your thoughtful review of our Hickory, NC shop! We understand this program can be challenging, and we are grateful that our team was able to support you during the process. We have forwarded your comments to our leadership team to ensure your praise is shared.
Monitech is horrible
Monitech is horrible. DO NOT USE THEM! The battery in my car went dead in Wisconsin over Christmas, so the device caused a violation. I had to cut my trip short to drive 16 hours to North Carolina to have it serviced. When I got to the location in Wilmington, nobody was in the office, so I had to drive amother 4 hours roundtrip to Raleigh to have it serviced that day, otherwise I would have been locked out. Nobody notified me that the location was not operating that day, (Friday) and refused to give an allowance till the office opened on the following Tuesday. It is not Monitech's fault that I require an interlock service, but the way they do business is disgusting. This is one small example of terrible ethics and service that I have experienced from Monitech. However I will say that they technician in Wilmington is very good to work with.
26. Dezember 2025
Antwort von Monitech Ignition Interlock Systems
We’re so sorry your appointment wasn’t the smooth experience it should have been. Your records show that we provided compensation to make this right. A manager will be reaching out to see how we can resolve this once and for all.
Great Customer Service
Tawanda was very informative and thorough in explaining how to use the equipment, including the do’s and don’ts. I would definitely recommend this company.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Tawanda. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Antwort von Monitech Ignition Interlock Systems
Agradecemos mucho que haya destacado la labor de Eddie. Nuestro equipo se enorgullece de brindar un excelente servicio de atención al cliente, y nos alegra saber que sus esfuerzos le resultaron tan satisfactorios.
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