I am updating a previous review. (Runrunrun) Since my experience their customers service has reached out several times, unfortunately I have not yet had time to speak about the situation with the guy... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
It should not take a week to get an override code sent to a mechanic to work on a vehicle. I've spent hundreds of dollars on rides for a week waiting on your company to send the code to now finally ha... Mehr ansehen
Unternehmen hat geantwortet
At 9 at night on Saturday a very kind lady helped me get an appointment to swap out my device from my truck to my car. I'm so thankful for intelligent people who can do their job with a great attitu... Mehr ansehen
Unternehmen hat geantwortet
My daughter went to Lifesafer on Atlantic Springs Road in Raleigh, NC Friday 08/07/2026 for an interlock install. The agent was extremely friendly and helpful even helping her find a service center... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Fahrzeugzubehör
- auch in
- Fahrzeugzubehörgeschäft
- Kfz-Ersatzteilgeschäft
- Service für Automobilelektronik
- Technischer Kundendienst
Informationen, die aus verschiedenen externen Quellen stammen
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Headquartered In North Carolina for home-grown service.
Vom Unternehmen geschrieben
- We know North Carolina and we know ignition interlock systems
- Our respectful and dedicated customer service agents and company owned stores are committed to helping make the interlock process easy for you. Our knowledge and commitment to the safety of the state while supporting our neighbors in regaining their ability to drive, work and participate in life is the focus of company. Our products are industry leading for ease of use and reliability. We are here if you need us.
Kontaktinformationen
215 Southport Drive Suite 400, 27560, Morrisville, NC, Vereinigte Staaten
- 1-800-521-4246
- community@monitechnc.com
- monitechnc.com
4,2
Gut
793 Bewertungen
Bittet Kunden um Bewertungen
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Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Victor. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Jair was great. Everyone else not so much
Jair was top notch unlike the other customer service agents I've dealt with the past 2 weeks. If I could rank Monitechs customer service as a whole I would give it a very negative review. Jair however deserves a raise and a pat on the back because he at least acted like he cared about me being without a car for 2 weeks due to the incompetence of your customer service department.
29. April 2026
Antwort von Monitech Ignition Interlock Systems
We’re happy to hear that Jair provided such great support and sorry about your other interactions. Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with Jair.
Customer service
Gentleman was extremely nice, kind and helpful. No issues waiting for support.
22. April 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Team member handle the situation…
Team member handle the situation swiftly and accurately.
22. April 2026
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Jose. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Carlos was very helpful
Carlos was very helpful, friendly and made sure I was taken care of before hanging up the phone.
21. April 2026
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Carlos. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
There great
30. März 2026
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Angel was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Brynn was acceptionally helpful
Brynn was acceptionally helpful, punctual, and very informative on the operations of Monitech.
3. April 2026
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Brynn. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Antwort von Monitech Ignition Interlock Systems
We’re grateful for your feedback and so happy to know your experience with Monitech has been a positive one. Our team is dedicated to making the interlock program as smooth and stress-free as possible for our customers.
I have gotten multiple (a lot) of…
I have gotten multiple (a lot) of “missed tests” multiple a month. And I never get out of my car without blowing. I just found out it was asking multiple times for an arrival test. This happens every month. For years.
31. März 2026
Antwort von Monitech Ignition Interlock Systems
We appreciate your feedback. While device settings are set by state regulations, our team works hard to train customers, so they feel confident using the interlock. Someone from Monitech's leadership team will be in touch to help you with this and provide additional support.
The customer service representative was great, however
The customer service representative was quick, efficient and polite. Even though I was irritated, which I did apologize for since it was not her fault. For the 15 months I have had the device I have been through 3 brand new batteries. Also before the 'upgraded' device my vehicle would randomly not even turn over. I was told it was a car issue nothing with the device. Since the new device that has not happened however today, after 3 months, I am having to undo my negative terminal on the battery to not receive an error. I understand i have put myself in the situation to have the device but it is very aggravating to not know if my vehicle is going to start or not.
29. März 2026
Antwort von Monitech Ignition Interlock Systems
We’re grateful for your review. Feedback like yours guides us as we work toward making the process easier and smoother for our customers.
Very pleasant.
25. März 2026
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Brynn provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Great Customer Service
My representative Tawanda was FANTASTIC!
She was very attentive and understanding and answered all my questions.
Extremely easy to work with!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Tawanda. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Monitech,professional services A1. The repecintitive was fast,respectable…
The repecintitive was fast,respectable and very competent .
22. März 2026
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Nidia. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Kiran. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Getting the best help possible
They were very helpful and absolutely polite and I love how they really try to help you couldn't ask for better service.
19. März 2026
Antwort von Monitech Ignition Interlock Systems
It’s great to hear that Ric was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Antwort von Monitech Ignition Interlock Systems
We really appreciate you taking the time to highlight Brian. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Associates do a excellent job.
3. März 2026
Antwort von Monitech Ignition Interlock Systems
We’re thrilled to hear that Eddie provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
The customer service rep
The customer service rep, Brenda, was very pleasant, personable, and efficient.
9. März 2026
Antwort von Monitech Ignition Interlock Systems
Thank you for sharing such kind words about Brenda. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Brenda is a Truly Exceptional Employee
Brenda is a sweet and delightful woman. She went through every step of every payment I made and we were able to recognize that I was overcharged $170 through autopay right after I paid $102 over the phone. She was patient, listened carefully, and did a great job explaining every charge to my account over the past 40 days.
I have worked in customer service for twenty years and I have managed two businesses in finer dining. Brenda's customer service is truly exceptional. I hope she is paid well, because she really deserves it. She is amazing at her job.
9. März 2026
Antwort von Monitech Ignition Interlock Systems
We truly appreciate you highlighting Brenda. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Antwort von Monitech Ignition Interlock Systems
We’re so glad you had a great experience with Gio. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
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