Monitech Ignition Interlock Systems Bewertungen 

Muy buen servicio

Time I got home from my appointment the light was on again and had to repay I think it was a Malfunction . I think I got scammed

Very Friendly, nice, and patient.

The customer service personal was very helpful and quick with his response. Very professional!!

Raylyn and my technician at the Raleigh location were so extremely helpful and friendly! They got me an immediate appointment and were very knowledgeable.

Great service especially Carmen thank you so much

Call service guy for lifesaver/mini tech was very emphatic and helpful, i think his name was Jose?

The service, never an issue…
But the lady I talked to, had the sexiest voice ever…she gets 5 ⭐️s

Me replicaron

To Whom It May Concern,

My name is Bryce Slayton, and I was recently transitioned from Alcolock to Monitech. Unfortunately, the transition has not gone smoothly. Between limited appointment availability, appointments being rescheduled at the last minute, and extended phone wait times, the experience has been frustrating. That said, I understand Monitech has likely taken on a significant number of new customers, and I can appreciate that some of these challenges may be temporary.

My primary concern, however, is with the functionality of the Monitech device itself. Unlike the Alcolock system, the Monitech device does not provide an audible alert when an arrival test is required. The Alcolock unit would continuously beep upon arrival until the required test was completed, making it very difficult to miss. Additionally, Alcolock did not charge a fee to reset the system if an arrival test was missed.

I own a local landscaping company and oversee multiple crews, which requires me to get in and out of my vehicle dozens of times throughout the day. While I make every effort to comply with all device requirements, I had become accustomed to relying on the audible reminder from my previous device. Since switching to Monitech, I have inadvertently missed several arrival tests simply because there was no notification that one was required. As a result, I have already incurred an additional $105 in reset fees this month alone.

I fully understand that it is ultimately my responsibility to use the device as intended. However, I respectfully request that Monitech consider implementing an audible notification for required arrival tests, similar to the feature offered by Alcolock. This would help prevent unnecessary violations and associated fees for customers who are genuinely attempting to remain compliant.

In the meantime, I would also appreciate any assistance you can offer regarding the reset fees I have already incurred or any recommendations that would help prevent this issue from continuing.

Thank you for your time and consideration. I look forward to your response.

Sincerely,

Bryce Slayton

The gentleman that I spoke with was able to get an appointment closer to me without consequence

The person I spoke to was very polite and very helpful. He answered all my questions and made me feel at ease knowing it was my first time experiencing this hardship.
I would give him more than a 5 star, as he went out of his way to put me at ease. Thank you.....

Very helpful and polite made me feel comfortable.

Phone was answered pretty quickly and the service from the operator was fast and efficient. Wish i could remember his name.

I was camping this weekend with my wife and son. I had a few drinks with supper Saturday night. Last one around 9pm. Went to bed. Drove the truck Sunday morning at 10pm no problem. Samething sunday night but atually 2 less drinks. 12 hours later. It said I failed. Im new to this. Its pissing me off. I do not drink and drive. This morning Monday. Went to roll my windows up as its raining. Turned the ignition on to do so and it read Alcohol Test. Never saw this. Again im a new customer. All i was doing was rolling the damn windows up. Not driving the truck.

The employee was very courteous patient and understanding and gave me great feedback on how to operate the machinery

The person who helped me get an appointment for me.

The gentle man I spoke with gave me excellent customer service. Very patient and took the time to address my issues.

I spoke with Jose' in the customer service on Wed. 6/17/26 when I was having an extremely hard moment. I had just left the Greensboro, NC office from an installation of the Monitech machine from the Alcolock machine. Alan at the Greensboro office gave me a VERY brief tutorial of how to start the car and how to do an arrival test. There was no instructions otherwise except the questions that I asked. There was no troubleshooting and I was told not to take the machine out of the car for any reason. Alan did not warn me that if I was unable to pass the tests while driving down the road that the horn would begin blowing and that it would ask me to pull over. This is a BIG DEAL and should have been explained. This is not something that occurred on the Alcolock device. You just continued to blow on that device until you passed it. I traveled about 15 minutes from the service center the horn begin to sound because it was telling me to blow harder, abort hum with a music note, blow harder, abort hum . I pulled over and cut the car off and was able to pass the arrival test. However, when I cut the car back on and passed the test to start driving again, it gave me a lockout of 5 days away at 5pm. I feel this is VERY unfair as I was only instructed one time how to start and one time how to arrive. Again, NOTHING ever mentioned about the car horn sounding and needing to pull over. This is extremely dangerous and makes a driver VERY anxious especially when you have NO idea this is going to happen. This happened again to me about 5 more miles down the road and I was locked out of the machine for 5 minutes. I then called customer service because I had no way of contacting the local office for assistance. Jose in customer service was very calming and told me if I was unable to pass the test I would have to have the car towed to the local service center and pay the tow bill which I feel is again very unfair given the lack of instruction and no paperwork provided to me upon installation. The young man didn't tell me the "sound" I would need to make or anything. While Jose' was attempting to contact Greensboro service center, I was able to get the car started and I continued toward my home which was about 35 minutes away. The fail continued to happen to me on my drive home. The horn began to blow again. I refused to pull over any more and be stranded on the side of the road as I am a woman and would be stranded alone. I drove the van all the way home with the horn alarming until I got to my home and cut the van off and did the arrival test. I was so upset and my nerves were so tore up by then that I felt I needed a nerve pill. I have an appointment to go to the Greensboro service center today, 6/19/26 at 5:30 to have the machine looked at. I you tubed Monitech and Life Saver Machines and tried to find out what sounds I should be trying to make to not have this experience on my way to work this morning. I had NO TROUBLE at all on my ride to work today. Please instruct your installation offices/service centers to do a better job providing instructions to NEW drivers that are getting your equipment so no one else has to go through this experience EVER. This was a HORRIBLE first experience and I certainly HOPE and PRAY that Monitech doesn't expect me to pay the $35 fee for having to bring the car in due to failing when it was due to lack of instruction on the part of your employee in the Greensboro Service Center. Thank you for hearing my feedback and my experience.