Monitech Ignition Interlock Systems Bewertungen 

Truly disgraceful customer service. The tech could not care less to help trouble shoot my device which was not functioning properly. Shop closed without explanation on a day when I had a recall. Hence I was permanently locked out and had to pay $50.00 for an override code. I asked why the shop was closed when clearly they should have been open and he said 'none of your business. Awful place.
Do not use Monitech.

I would give Monitech zero stars if I could. This is by far the WORST company ever. I work with the public and my car is a necessity every minute of every day. I had work done to my car and MONITECH would NOT give the technicians the correct code for 6 days to work on my vehicle. My car sat for 6 days and I was forced out of work for this time. Every representative was rude and barely spoke broken English at the very best. After my car was finally fixed it took Monitech another full day to get my box back to working condition. Never once did they offer any help or understanding for me being forced out of work. They are by far the WORST company!!! I know that I made a mistake in my past in which I’m required to use this God awful service, however it should not be allowed to act and treat customers as they do. I will be reporting them to the BBB.

The person who helped me took care of all of my needs in a great manner

Great customer service

Need to have stores OPENED 7 DAYS a week in all stores CLOSER locations!!

Ms. Brenda helped me out and her patients was awesome just super last week and this week helping me get to the bottom of things I wish I could give her a 10 star!!!Yall need more help like her!!!

Oh my goodness I wish I would have got the agent's name. She was absolutely as helpful as she could be. Super sweet! I think this is the first time I've ever called monitech that I left the conversation with a smile.

The kind representative I talked to helped me without judgement and treated me with respect. This is the first person I’ve talked to in your call center that’s treated me like a human, and your other representatives should take notes from her.

It was very informative.

The manager there is great

My daughter went to Lifesafer on Atlantic Springs Road in Raleigh, NC Friday 08/07/2026 for an interlock install.
The agent was extremely friendly and helpful even helping her find a service center in western NC she could use until she returned to Raleigh.
The waiting area was clean and the install went well. 5 stars!

Its ok the only thing about this it’s tell me I him loud or something it’s locked me out on a such day I definitely don’t like that.I have to paying $75 dollars I really don’t like that at all it’s ok but it’s not ok

Excelente atención muy amable

I been so distort over this device and the situations I have had to endure over this past week ..
If I already did a review I don’t recall. 😿🤷🏽‍♀️ smh… It’s been just that type of day ( Monday 7/27/2026 has been one of the most tedious days of 2026 for me..
Woo Chile I still can Celebrate my 59🎂till July isn’t over!!
Anyways I wanna give a Big shout out to Mrs.Tawana Rozier (Sales Associate ) who hands down help me EFFORTLESSLY & EFFICIENTLY have my device installed back in after being snatched out here in Jacksonville..
In conclusion I would like to also thank Mr.Will in Greenville NC for helping me with EASE complete the process..
God Is 🙏🏾

I thank you for the responses when I call and understanding, but I dont drink i stop long ago but I truly made a mistake I dont drink bad experiences that truly made me stop period and the day I did started again , this happened but now because I did i Now Have my driver's license in will never drink again it has truly taught me more than a lesson and a memory memorial, to teach others the benefits they have with license, and consequences they will face without and the things and dangerous with lives on the road what troubles they will run into behind drinking and driving the most high creator had truly bless me and I owe everything to him I am happier my children's and family, my wife my very important job , trust me im done I won't ever drink alcohol again I will will have session on this matter much as I can but I am thankful to this company, that I dont need ever again......ever many blessings and please speak to people's like me and have shorter month to people's like me that do t need a year but a check up to check on there goals and if they find anything then it should be a year.if not dismiss that year to help that person continue and save his money for this high economy thats hurting there pockets...but thank you for your service

Update: 8/6/26

I just wanted to update that since the very helpful technician in Wilmington ( while on vacation, see below) that switched out the handset and cord did his thing, there have been no further error codes, malfunctions, or false violations. No one wants these things, but I didn't give my previous reviews bc Im angry about having to have it, or frustrated with learning to use it. It was legitimately one problem after another. And likewise, I am able to give thanks and appreciation to Wilmington when very due. Ty for making a very stressful vacation day a little better.

Mixed Review

I left a review awhile back due to nothi g but problems with my device. In Monitechs defense, the lady reviewi g these reviews has been very responsive but the device is still awful. After changing the handset out, the device continued to malfunction. It constantly doesnt recognize my car is running and tells me to start engine now entire time im driving. From my research its the wiring. I am on vacation and had plans to have wiring redone upon returning. Well, to our delight, it completely quit working during driving on vacation. Handset fell right off cord. Thankfully we had sense not to turn car off and called monitech. They got us an appt in the town we are vacationing in. Thats how we all want to spend vacation right? We drove to the center and turned car off and thankfully we did it there bc car wouldnt start and device wouldnt turn on. I DO want to praise the Wilmington NC technician. Our appt was 3 hours away but we couldnt go anywhere and it was hot so he took us in right away. Installed a new handset and cord. He told us the old cord was too short and probably part of our ongoing issues. He was super professional and polite, very different from our experiences in our hometown office ( have been to Wilson and Goldsboro) If it werent 2 hours away Id drive here for every calibration. But my point in another review is to stress....record and document EVERYTHING. I keep an online journal and will use my phone to record anytime the device is acting up. I call Monitech with everything. Not to be a pita, but to cover mine. These devices WILL get you false violations and if one ends up getting you a dmv hearing, please be prepared to show the receipts that its the device and not you.

This is the worst company you can possibly use for your breathalyzer. You will be mischarged repeatedly. You will also go to the apt and pay and the person performing the service wont record it so there is no record of paying.

Then the workers will have you jump thorugh hoops sending screen shots of your bank acount showing you actually paid. by the time they fix it youve been locked out again and have to buy another code.

You cant ever speak to a superviser who knows anything....you talk to 5th person who knows nothing and get to re-explain the same thing for the 5th time while they send an email to someone and you wait another 2 days for a response while you r car is locked out and cant use it.

Go with another company that values customer service. Im going to have the thing ripped out and go with another company.

Muy buen servicio

Time I got home from my appointment the light was on again and had to repay I think it was a Malfunction . I think I got scammed