After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Mehr ansehen
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Das sagen Bewerter
Disappointing and unreliable. My daughter ordered two birthday cookies (for two separate occasions). The first arrived two weeks late and the other arrived two days late. Either way they were both t... Mehr ansehen
I absolutely love Millie’s cookies but as expected after reading bad reviews I was so scared that something will go wrong. But it didn’t! Cookie arrived on the day I have requested, in the perfect con... Mehr ansehen
Although it does look good(!), the big celebration heart shaped cookie was unfortunately, not quite heart shaped, you can tell it was close and meant to be though! This could be down to how it m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Kontaktinformationen
32 Jamestown Road, NW1 7HW, London, Vereinigtes Königreich
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Akzeptabel
19.477 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Found the staff rude,see me stood…
Found the staff rude,see me stood waiting, one carried on cleaning up and pottering around before asking if she could help. The other was baking/making cookies so this was fair the other had no reason not to serve me as soon as she saw me as she wasn’t doing anything but standing when I arrived. In fact she looked at me and left the front door do her chores. Cookie was broken at the edge, and to be honest wasn’t that nice I wouldn’t purchase again.
23. Januar 2026
Antwort von Millie's Cookies
We're sorry to hear about the poor service and cookie quality you experienced. We appreciate you bringing this to our attention. We will share your feedback with our team to improve our customer service and product quality.
Kind Regards,
Millie's 🍪
Enjoyable first experience
It was our first time @ Millie’s Cookies and we were delighted that their cookies and cupcakes did not have that weird artificial sweet after-taste. We’ll be back for more!
20. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that you enjoyed your first experience with us and that our cookies and cupcakes met your expectations. We appreciate your positive feedback and look forward to your next visit!
Kind Regards,
Millie's 🍪
Overcooked, poor service
Delivered on time but all were stuck together (piled on top hot it seems) so couldn’t separate them. Over baked too, really like a biscuit and not the usual soft style bake. Complained, refused a refund (despite being inedible) insisted on a voucher for store which I explained I cannot access due to health issues. Eventually sent a refund for half the price - still not happy but fed up of dealing with them. Never order again.
20. Januar 2026
Antwort von Millie's Cookies
We're sorry your order arrived in poor condition and wasn't the usual soft bake. We truly are sorry that our resolution of a voucher did not meet your expectations but are glad we were able to arrange an alternative for you. We appreciate you bringing this to our attention, and we'll review your feedback.
Kind Regards,
Millie's 🍪
Thank you so much my daughter has a…
Thank you so much my daughter has a Millie’s cookies every birthday she won’t let no one have any as she loves it so much thank you again
23. Januar 2026
Antwort von Millie's Cookies
We're so happy your daughter enjoys our cookies every birthday and loves them so much! Thank you for your continued support and positive feedback.
Kind Regards,
Millie's 🍪
We always do a giant Millie's cookie…
We always do a giant Millie's cookie for birthdays, goes down much better than cake and lasts a couple of days. Nice with a coffee for the grown ups. I asked for "Happy 13th Birthday [name]", but they put "Happy 13th [name]" I think because they couldn't fit it all on. Anyway no one was bothered, and it was well received, yum!
16. Januar 2026
Antwort von Millie's Cookies
We're glad the giant cookie was well-received and enjoyed with coffee! We appreciate your feedback regarding the birthday message. We'll aim to improve our message spacing. Thank you for your positive review!
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're so happy to hear that you found it lovely and worth the cost. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Millie's 🍪
Ordered for a birthday and was delayed…
Ordered for a birthday and was delayed so missed the birthday
22. Januar 2026
Antwort von Millie's Cookies
We regret the order's late arrival caused a missed birthday. We appreciate your feedback and we'll review our delivery process.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
Thank you for your lovely feedback! We'll be sure to let Rhiannon know 😊
Kind Regards,
Millie's 🍪
Ordering the item was easy however my…
Ordering the item was easy however my item didn’t come when specified and then was delivered at 11.30 at night and left outside my house all night I wouldn’t recommend delivery as reading there reviews a lot of customers have issues
2. Dezember 2025
Antwort von Millie's Cookies
We appreciate you taking the time to share your experience. We're sorry your delivery didn't arrive as expected and was left outside overnight. We'll review our delivery process to prevent this from happening again.
Kind Regards,
Millie's 🍪
Love love love ordering from Millie’s…
Love love love ordering from Millie’s cookies. Always such fresh taste and lovely decorated always. Will always recommend
22. Januar 2026
Antwort von Millie's Cookies
We're happy to hear you love ordering from us! It's wonderful knowing you enjoy the fresh taste and lovely decorations. Thank you for recommending our cookies!
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're so happy the cookie tasted great and was perfect for your son's birthday! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
DHL delivery
Hello,we have just had a message from DHL saying that the cookie cake I ordered is now not getting delivered till tomorrow ,this was part of my son's birthday,so I understand that this is out of your hands but this will make this product stale now , please pass this message on to DHL as I just seen him parked up less than a mile from me on my way home, ridiculous
22. Januar 2026
Antwort von Millie's Cookies
We're sorry to hear the delayed delivery impacted your son's birthday. We'll pass this feedback on to DHL. Thank you for letting us know.
Kind Regards,
Millie's 🍪
The cookie was nicely decorated not too…
The cookie was nicely decorated not too much icing tasted delicious
19. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that you enjoyed the cookie and its decoration! Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
Millie's 🍪
Heart shaped birthday cookie
Ordered a giant heart shaped chocolate chip cookie for my daughter’s 25th birthday and she loved it!
Orders online, collected in good time and it was delicious :)
19. Januar 2026
Antwort von Millie's Cookies
We're happy to hear your daughter loved the giant heart-shaped chocolate chip cookie for her 25th birthday! We're also glad the online order and collection went smoothly and that it was delicious. Thanks for the positive feedback.
Kind Regards,
Millie's 🍪
Poor delivery, site messaging and customer service.
Paid for Monday delivery, came on Saturday ruined the birthday surprise. When I complained, I was simply told it was in the FAQs and no sincere apology. This messaging should be added to the checkout page so it is clear for customers.
I was also told it’s fresh for 5 days… I wanted it fresh for 5 days from Monday, when I ordered not Saturday.
Will not be ordering again.
22. Januar 2026
Antwort von Millie's Cookies
We're sorry the delivery arrived early and ruined the birthday surprise. We appreciate your feedback regarding freshness expectations.
Kind Regards,
Millie's 🍪
Quality of the cookie disappointing
Ordered giant cookie for wife's 40th but the quality of the cookie was disappointing with the texture not quite right. A shame for how much it cost
21. Januar 2026
Antwort von Millie's Cookies
We're sorry the cookie's quality wasn't ideal for the special occasion. We appreciate your feedback and will review our processes to improve our cookie texture.
Kind Regards,
Millie's 🍪
We ordered a mixed box of 50 Cookies…
We ordered a mixed box of 50 Cookies for a baby shower. Arrived on time, were delicious, and great value.
24. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that the mixed box of cookies arrived on time, tasted delicious, and offered great value for the baby shower. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Arrived on time but just slightly…
Arrived on time but just slightly disappointed not as good as usual standard
22. Januar 2026
Antwort von Millie's Cookies
We appreciate your feedback and are sorry our standards weren't met. We'll investigate to ensure better experiences. Thanks for your time.
Kind Regards,
Millie's 🍪
The best cookies ever and outstanding customer service
Birthday cookie was divine, Millie’s cookies are just the best. I forgot to add balloons on the birthday cookie and called and the lady (sorry I didn’t get your name!) was ever so lovely. I then forgot to pick up my cookie on time and they were fantastic regarding later pick up. Fantastic customer experience, thank you so much.
21. Januar 2026
Antwort von Millie's Cookies
We're glad you enjoyed the birthday cookie! We appreciate you highlighting the helpfulness regarding your order and pickup. Thank you for your fantastic feedback!
Kind Regards,
Millie's 🍪
Wonderful cookie cake
Wonderful cookie cake! The toffee icing is the best. Good collection service too, in terms of notifications and all on time, friendly service at Cambridge. Thank you
21. Januar 2026
Antwort von Millie's Cookies
We're happy you enjoyed the cookie cake and toffee icing! It's great to hear the collection service met your expectations with timely notifications and friendly service. Thank you for your positive feedback.
Kind Regards,
Millie's 🍪
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