After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Mehr ansehen
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Das sagen Bewerter
Disappointing and unreliable. My daughter ordered two birthday cookies (for two separate occasions). The first arrived two weeks late and the other arrived two days late. Either way they were both t... Mehr ansehen
I absolutely love Millie’s cookies but as expected after reading bad reviews I was so scared that something will go wrong. But it didn’t! Cookie arrived on the day I have requested, in the perfect con... Mehr ansehen
Although it does look good(!), the big celebration heart shaped cookie was unfortunately, not quite heart shaped, you can tell it was close and meant to be though! This could be down to how it m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Kontaktinformationen
32 Jamestown Road, NW1 7HW, London, Vereinigtes Königreich
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Akzeptabel
19.477 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Avoid…
Ordered an anniversary cookie for our first wedding anniversary. It arrived damaged and completely ruined the occasion.
Despite this, Millie’s Cookies refused a full refund and would only offer a replacement or 50% off, even though damaged goods should be fully refunded.
For a £26 cookie and a large company, this is unacceptable. Hiding behind policy instead of following basic consumer rights is extremely disappointing. I am now having to go to the effort of going to Trading Standards.
Avoid ordering from here.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We regret that your anniversary cookie arrived damaged, ruining the occasion. We understand your disappointment with our resolution. I can see that you have received a full refund and we are sorry you if this resolution has not met your expectations.
Kind Regards,
Millie's 🍪
Ir was my sons 21st birthday
Ir was my sons 21st birthday, and i wanted a message putting on. I spoke to Millies, and they said it was just put on the packaging. They just wasnt bothered.
23. Januar 2026
Antwort von Millie's Cookies
Thank you for taking the time to leave us feedback. I can see that you ordered the Happy Birthday giant which does not allow for personalisation. I can confirm the message you included was the gift note and that this did not meet your expectations.
Kind Regards,
Millie's 🍪
Husbands bday cake
The cookie is very big and very yummy my husband was so happy to get this for his birthday as he hates cake
21. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that the cookie was a hit! It's wonderful your husband enjoyed it as a birthday treat. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Missing Use By Date
The cookie came on the day of requested delivery, the look is spot on, although it is much much too sweet. Also, the cookie hasn't come with a Use By Date on it anywhere!! I'm pretty sure that's a legal piece of information required on all food products. In fact I know it is as I run a kitchen. So it's the non existent Use By Date that's let you down. It's not even on the receipt
21. Januar 2026
Antwort von Millie's Cookies
We appreciate your feedback and are glad the cookie arrived on time and looked good. We're sorry it was too sweet, I am currently looking into the issue with the use by date and will send you an email with our findings. Thank you for bringing this to our attention.
Kind Regards,
Millie's 🍪
Customer service is non-existent.
We ordered a giant cookie for a business objective, and it came broken. I understand these things happen, but the real issue is that I have tried to contact them 4 times about it and have not heard a single thing back, no confirmation, nothing - so basically you get what you order (albeit broken) but their customer service is non-existent, so just be wary.
Update to the response below - the issue is I haven't had a single email or acknowledgement from Millie's, so not sure what they are talking about!
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We're sorry your giant cookie arrived broken. I can see that you have been in contact with our team and have responded to our emails. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We appreciate your feedback and are glad you found it delicious. Thanks for your feedback!
Kind Regards,
Millie's 🍪
Really lovely cookies but wouldn't…
Really lovely cookies but wouldn't really describe them as 'stuffed' still a little bit of chocolate inside and very tasty.
22. Januar 2026
Antwort von Millie's Cookies
We're happy you found our cookies lovely and tasty. We appreciate your feedback that they could be more stuffed. We'll consider this for future improvements.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Gift for uni student
This was a congratulations gift sent to my son at university. Needless to say he LOVED it, it didn’t last long and it wasn’t shared!
19. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that your son loved the gift! It's wonderful to know he enjoyed it so much. Thank you for sharing this positive experience with us.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're so glad the cookie cake was fantastic for your daughter! Thank you for letting us be a part of her special day.
Kind Regards,
Millie's 🍪
Great quality & tasty cookie
Delivered on date requested, beautifully iced as designed on the website. Cookie tasted great and was enjoyed by all.
19. Januar 2026
Antwort von Millie's Cookies
We're so happy it was delivered on time and beautifully iced! It's wonderful to hear that the cookie tasted great and was enjoyed by everyone. Thank you for your feedback!
Kind Regards,
Millie's 🍪
Brilliant and very tasty
20. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that you found our food brilliant and very tasty! Thanks for your feedback.
Kind Regards,
Millie's 🍪
Quality has deteriorated
Much less icing than in prior years. Cake was very dry too. Disappointing.
22. Januar 2026
Antwort von Millie's Cookies
We appreciate your feedback and are sorry the cake was dry with less icing. We'll look into this. Thanks!
Kind Regards,
Millie's 🍪
Delicious cookies to cheer up dark wet…
Delicious cookies to cheer up dark wet January days !
20. Januar 2026
Antwort von Millie's Cookies
We appreciate your feedback and are so happy our delicious cookies cheered up those dark, wet January days!
Kind Regards,
Millie's 🍪
It was a birthday gift and perfect 👌 👍
It was a birthday gift and perfect 👌 👍
Arrived on time
Exactly as my friend designed it and taste amazing
6. August 2025
Antwort von Millie's Cookies
We're happy to hear that the birthday gift arrived on time and was perfect for your friend! It's great to know the design was exactly as expected and tasted amazing. Thanks for your positive feedback.
Kind Regards,
Millie's 🍪
Lovely presentation and tasted as good…
Lovely presentation and tasted as good as it looked.
20. Januar 2026
Antwort von Millie's Cookies
We're happy you enjoyed the lovely presentation and that the taste matched its appearance. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Great service although maybe a little…
Great service although maybe a little overpriced
18. Dezember 2025
Antwort von Millie's Cookies
We appreciate your feedback and are glad you enjoyed our service. We'll review our pricing. Thanks!
Kind Regards,
Millie's 🍪
big birthday cookie
Brought a big birthday cookie cake but notice is looked much thinner than the last time I brought 1 and is a lot of money for what is it but tastes great
23. Januar 2026
Antwort von Millie's Cookies
We appreciate your feedback and are glad the cookie cake tasted great. We'll check the cake size to ensure it meets expectations. Thanks for bringing this to our attention.
Kind Regards,
Millie's 🍪
Cookie no show
I ordered the cookie on Monday 20th for my partner to arrive on Wednesday 21st. We had messages that they'd tried to be delivered multiple times but my partner was in all day and my mobile number was down as a contact and never received a phone call. When it finally arrived on Saturday 24th it was stale and inedible.
20. Januar 2026
Antwort von Millie's Cookies
We're very sorry your order arrived late and was not fresh. We appreciate you letting us know about this issue with the delivery and the cookie's condition. I have of course issued your with a full refund - this can take up to 2-3 working days for your bank to process.
Kind Regards,
Millie's 🍪
Late delivery! did not arrive at the event it was needed for.
The cookie was supposed to be delivered on Monday 26th for a grand opening. This was ordered on the Friday before hand. We are approaching 4pm on the 27th and we still have no sight of it. This is so disappointing.
23. Januar 2026
Antwort von Millie's Cookies
We're very sorry the cookie didn't arrive for your grand opening as expected. We know how important timely delivery is, and we'll look into what happened with your order right away. I am glad to see my colleague was able to resolve this for you.
Kind Regards,
Millie's 🍪
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