After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Mehr ansehen
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Das sagen Bewerter
Disappointing and unreliable. My daughter ordered two birthday cookies (for two separate occasions). The first arrived two weeks late and the other arrived two days late. Either way they were both t... Mehr ansehen
I absolutely love Millie’s cookies but as expected after reading bad reviews I was so scared that something will go wrong. But it didn’t! Cookie arrived on the day I have requested, in the perfect con... Mehr ansehen
Although it does look good(!), the big celebration heart shaped cookie was unfortunately, not quite heart shaped, you can tell it was close and meant to be though! This could be down to how it m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Kontaktinformationen
32 Jamestown Road, NW1 7HW, London, Vereinigtes Königreich
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Akzeptabel
19.477 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Cookie didn’t arrive - online order.
I ordered my cookie online. Still not arrived. I accept this is the fault of the courier, DHL, but reflects badly on Millie’s
21. Januar 2026
Antwort von Millie's Cookies
We are sorry your order has not arrived. We appreciate you bringing this to our attention. We will investigate this with the courier. Thank you.
Kind Regards,
Millie's 🍪
Why offer a 20% discount
Why offer a 20% discount, it not work and the shop didnt allow it either
21. Januar 2026
Antwort von Millie's Cookies
We regret that the discount didn't work and the shop didn't allow it. We'll investigate this issue to prevent future problems. Thanks for your feedback.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're happy to hear that our service was great and that your order arrived on time and in perfect condition. Thank you for your review.
Kind Regards,
Millie's 🍪
Ordering and delivery perfect
Ordering and delivery perfect. Double cookie too much- so much icing! Single would have been better. But now I know.
21. Januar 2026
Antwort von Millie's Cookies
We appreciate your order and delivery feedback. We're sorry the double cookie had too much icing for your liking. We value your insight for future orders.
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We appreciate your positive feedback! We're delighted that you found the ordering process easy and that your order was ready to collect on time with friendly staff.
Kind Regards,
Millie's 🍪
Cookie was on time and made to exactly…
Cookie was on time and made to exactly how i wanted it. Was perfect for the occasion!
16. Januar 2026
Antwort von Millie's Cookies
We're so happy to hear that your cookie arrived on time and was made exactly to your specifications! Thank you for letting us know it was perfect.
Kind Regards,
Millie's 🍪
Easy to use and on time ❤️
29. Dezember 2025
Antwort von Millie's Cookies
We're happy to hear that our service was easy to use and punctual for you. Thank you for your positive feedback and kind words.
Kind Regards,
Millie's 🍪
Delivery on time,fresh ,my son loved…
Delivery on time,fresh ,my son loved his birthday cookie.
19. Januar 2026
Antwort von Millie's Cookies
We're so happy your son loved his fresh birthday cookie, and that it arrived on time! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Delivered on time
Delivered on time, didn’t expect them to taste as fresh as in store so was pleasantly surprised that they do. The kids love them
19. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that your order arrived on time and that the product's freshness pleasantly surprised you. It's great to know the kids love them! Thanks for your feedback.
Kind Regards,
Millie's 🍪
Good product
Bought an oversize cookie as a 21st birthday gift for my daughter at uni. Delivered as requested and she loved it
16. Januar 2026
Antwort von Millie's Cookies
We're happy to hear that your daughter loved the oversize cookie you sent for her 21st birthday! We appreciate you choosing us to deliver her gift. Thanks for your positive feedback.
Kind Regards,
Millie's 🍪
Their courier, DHL, is appalling
The Cookie was meant to come the day before my sons birthday but the driver did not finish the route and took it back to the depot. (Millies refunded my £5.99 delivery fee). Then the same happened yesterday (ON my sons birthday) except this time (well over the eta timeslot) the driver got 3 stops away and LIED and said I was not in - I was, he never got near us at all! And today, we were given a morning slot and again, the driver has not turned up. The birthday is over now anyway. I messaged Millies Cookies last night to report all this but still no reply this morning. The Cookie has been on the van 3 times so far, so it will likely be broken OR stale (if we ever get it). Birthday has been and gone so i'd like a refund at this stage. Will never order again while they are using DHL for delivery
21. Januar 2026
Antwort von Millie's Cookies
We are very sorry to hear about the delivery issues and the disappointment caused, especially regarding your son's birthday. We appreciate you bringing this to our attention. Upon investigation we can confirm your order has been delivered today!
I hope this helps!
Kind Regards,
Millie's 🍪
Antwort von Millie's Cookies
We're happy to hear that your delivery arrived on time and in perfect condition! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
Never again Millies Online
Ordered a birthday cookie cake a week in advance. Did get an email to confirm my order but nothing about delivery, ring customer service all day and couldn't get through, email the customer service and was told delivery could take up to 8pm at night! it did not turn up! Its outrageous. Apparently Millies online are different entity to store as I was planning to just collect in the end but was told i cant. A birthday without a cake, thank you Millies and thats the first and last
15. Januar 2026
Antwort von Millie's Cookies
We're very sorry your birthday cake didn't arrive and you couldn't reach us. We appreciate you letting us know about the delivery and we can confirm that a full refund has been processed.
Kind Regards,
Millie's 🍪
Far too overpriced for what you…
Far too overpriced for what you receive, noticed over the last few years the cookies have got so much smaller in depth with very thin icing certainly not worth £36 for a double one
19. Januar 2026
Antwort von Millie's Cookies
We appreciate your feedback and are sorry the cookie did not meet your expectations. We'll review our sizing and icing to ensure better quality. Thank you for bringing this to our attention.
Kind Regards,
Millie's 🍪
My order never arrived
My order never arrived. I was offered a replacement, which has also failed to arrive and now I cannot get through to anyone on their phones and get no reply to emails.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Millie's Cookies
We are sorry your order did not arrive and that the replacement also failed to arrive. We will look into this issue and investigate what happened with your order.
Kind Regards,
Millie's 🍪
Poor service
Paid extra for a Saturday delivery and ordered 7 days in advance for a giant double birthday cookie. Delivery did not turn up for Daughter birthday. Contacted customer service and standard response didn't know what happened to delivery as was dispatched on time. Offer full refund but didn't want to send a gesture of good will to my daughter who was looking forward to her cookie and just referred T&C. They wouldn't have lost any money as would have claimed from DHL. Not even a box of cookies! To keep customer happy! Refund was quick though only good thing.
17. Januar 2026
Antwort von Millie's Cookies
We appreciate you sharing your experience. We are sorry the delivery didn't arrive for your daughter's birthday and that our service fell short of expectations. We'll investigate the delivery issue to improve our service.
Kind Regards,
Millie's 🍪
Unfortunately item never arrived
15. Januar 2026
Antwort von Millie's Cookies
We regret that your item did not arrive. We will investigate this issue to prevent future occurrences.
Kind Regards,
Millie's 🍪
I ordered for Monday it came Friday so…
I ordered for Monday it came Friday so would have been prepared Thursday and I was giving as a gift Tuesday so already 5days old , why ask you to select a delivery date if they don’t stick to it
15. Januar 2026
Antwort von Millie's Cookies
We regret that your order arrived late, impacting its freshness as a gift. We appreciate you bringing the delivery issue to our attention. We'll review our processes.
Kind Regards,
Millie's 🍪
Cookies not delivered when booked and paid for
I pre-booked a celebration cookie and a box of cookies a few weeks in advance to be delivered for a birthday party. Unfortunately they did not arrive the day before the party or on the day of. They actually arrived the day after that leaving me with no alternative birthday cake (my son doesn’t like cake and was excited for a big cookie instead) and no cookies which were for party favours. The only thing that went well was customer service promptly refunding the order when I got in touch. I wouldn’t risk ordering for a party again.
15. Januar 2026
Antwort von Millie's Cookies
We regret that your pre-booked order arrived late, leaving you without a birthday cookie and party favors. We appreciate you contacting us, and we're taking steps to improve our delivery service.
Kind Regards,
Millie's 🍪
Never turned up !!!
Unfortunately we ordered my sons millies cookies cake which he loves on the 10th January to be delivered on the 17th January we are still waiting 5 days later. Millies cookies gave me a full refund, and ive just reordered another one !! Fingers crossed it turns up as I can't take my sons moaning that he never got a birthday cake !!! Hes 19 !!!!
15. Januar 2026
Antwort von Millie's Cookies
We're so sorry the cake didn't arrive for your son's birthday, especially after ordering in advance. We appreciate you bringing this to our attention. We'll look into what happened with the initial order to prevent similar issues. We hope the reordered cake arrives promptly and makes his 19th birthday special.
Kind Regards,
Millie's 🍪
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