I called Mile Auto to update my payment information and asked why my rate increased? Cami said was standard increase for my state. I asked if there was any way to get my rate lowered and Cami asked if... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Now mile auto is charging arm and leg and very expensive for my ocasion drive on the weekends tesla. It's charging triple around 300$/a month. My car payment including gap insurance around $ 500.00/... Mehr ansehen
Unternehmen hat geantwortet
Clyde is absolutely wonderful.! Having him take care of my urgent issues, gave me plenty of insight on Clyde as a customer service agent. He is extremely kind, empathetic, a great listener, super know... Mehr ansehen
Unternehmen hat geantwortet
Customer support is fabulous! At first, I was surprised there was no online app to handle my Mile Auto payments, view my policy, etc. Then, I realized, it's actually a blessing! It's so friendly and e... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Vom Unternehmen geschrieben
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Kontaktinformationen
PO Box 725369, 31139, Atlanta, Vereinigte Staaten
- (888) 645-3001
- info@mileauto.com
- mileauto.com
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303 Bewertungen
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Kimberly was terrific best service…
Kimberly was terrific best service ever! Highly recommend
to join this mile auto. She knows her job and is super helpful with contracts and paperwork online. Karen W
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Karen,
Thank you so much for sharing your kind words! We’re thrilled to hear Kimberly was able to provide you with such great service and support. We’ll be sure to pass along your feedback to her. It will mean a lot.
We’re grateful to have you as part of the Mile Auto family!
Warmly,
Mile Auto Customer Success
Called a week ago to get a quote for my…
Called a week ago to get a quote for my new address & to update my policy info, The person I spoke to told me it was too early. I need to call back closer to my move. Mind you I had already received my new home insurance policy a week earlier for the address. This place lacks the technology to operate as a real auto carrier. I literally had to call 2 days to even get a rep on the phone.
Then September comes. I was out of town for the holiday weekend so I missed my odometer reading on 8/29. I did receive another text and email to submit it on 8/30 which I did as soon as I got home. So now I am patiently waiting for my invoice to see my monthly charges and what I currently owe for August. I never received the invoice and I saw they deducted money from my account 9/4/25. The amount charged is close to what I normally pay but you should not be debiting money from my account without first informing me of the charges.
I will be canceling my policy this month & would advise most ppl to just pay extra and go with a larger company. The customer service is worth it. My biggest fear is having a large claim and dealing with their claims team which is probably nonexistent!
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Dear Mz Margo - thank you for leaving your feedback on Trustpilot. Unfortunately, we were not able to pull up your policy with the information provided in the review. If you would send us your name via email to customersuccess@mileauto.com, we would be happy to retrieve your information and offer assistance.
Starting five days before the end of each monthly period during the term of insurance, customers receive a series of text and email reminders with a hyperlink to submit a photo of their odometer. If a photo is not sent, a customer is charged a default daily mileage of 40 miles per day. A quick call to customer care will result in a new text & email for an odometer photo, and the account will be adjusted accordingly. Likewise, the account can be adjusted when mileage is submitted at the end of the next month. Once an odometer reading is verified, an email is sent 24 hours prior to collecting the amount owed via your preferred electronic payment method: credit, debit or ACH.
Again, if you will share your name and/or contact details with us at customersuccess@mileauto.com, we will be happy to review your records and get back to you.
And finally, with regard to Mile Auto's claims handling, we can assure you that our US-based claims team members are available to assist all our customers and claimants, with many thousands served every year.
Thanks for being a Mile Auto customer.
-Mile Auto Customer Care
The worst insurance company, will leave you stranded
Phewww I think I need to take a breath. This company is literally the worst insurance company. Not only was the signup process extremely time consuming and painful (they cancelled my insurance over the weekend when they were closed three days before the due date for my odometer reading leaving me stranded and without insurance until the following week.)
Fast forward to today (just two weeks later!) I needed to call them to use roadside service, should have been easy enough. Gave them a call and talked to robots, got a text to fill out some form for a third party tow appointment. Cool. Entered my information and what do you know? Sure enough mile auto is claiming I don’t have insurance with them, even though I’ve paid them for my insurance, have a policy card but that apparently doesn’t mean you get service. Their office closes at 5pm eastern, so if you need them after that - you are stranded.
So thanks again Mile Auto. A service that is so cheap they can’t even work to help you. I would avoid this company like the plague and simply pay a little bit more, because news flash - this company can’t operate obviously.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello again Skyler - When you purchased your Mile Auto policy, you did not select the roadside assistance coverage that was offered to you. Thus, when you needed roadside assistance, our system correctly indicated that you do not have that coverage. You do, however, have insurance with us. Our office hours are 9am to 6pm in each US time zone, and our accident towing (which you do have) and roadside assistance are available 24/7/365. If a customer contacts our roadside assistance provider but they do not have coverage, they are offered the opportunity to pay for it right over the phone. If you would like to discuss this further, feel free to reach out to customersuccess@mileauto.com.
-Sincerely, Mile Auto Customer Success
I had the most pleasant experience with…
I had the pleasure of working with Kimberly at Mile Auto Insurance, and I can honestly say she exceeded my expectations. From the very beginning, Kimberly was professional, patient, and extremely knowledgeable about the auto insurance process. She took the time to explain everything clearly, making sure I understood my options and felt confident about my coverage.
What really stood out to me was Kimberly’s attentiveness and genuine care. She listened carefully to my needs, found the best policy for my situation, and made the whole process quick and stress-free. She went above and beyond to answer all of my questions, and I never felt rushed or pressured.
It’s rare these days to find someone who not only does their job well but also treats you with such kindness and respect. Kimberly is truly an asset to Mile Auto Insurance, and because of her, I feel secure knowing I’m in good hands.
If you’re looking for outstanding customer service and someone who will really go the extra mile for you, I highly recommend asking for Kimberly!
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Linda,
We’re so glad to hear you had such a positive experience with Kimberly! 🌟 Your kind words mean a lot, and we’ll be sure to share them with her. Thank you for choosing Mile Auto! We’re happy to have you with us.
– Mile Auto Customer Success
Ms. IIse
Ms. IIse was so helpful and knowledgeable about my policy and answering questions. I really liked Ms. IIse attitude and energy. Great customer service.
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Winsel,
Thank you for sharing your kind words! We’re thrilled to hear that Ilse was able to provide the support you needed. We’ll be sure to pass along your appreciation to her. We agree, her attitude and energy is amazing! We’re grateful to have you as part of the Mile Auto family!
– Mile Auto Customer Success
Modern cost effective solution for low mileage driver
As an accident free, middle aged, very low mileage driver (300 miles/mo) and an insurance industry veteran, I was seeking a lower cost alternative to the dominant auto insurers that blitz media channels encouraging you to bundle (I’ll pass State Farm). Mile Auto provides a cost effective, easy to use offering (you pay for the miles you drive)….keep up the good work.
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Brian,
Thank you for sharing your experience with us! We’re so glad to hear that our pay-per-mile model is providing the cost-effective solution you were looking for. As someone with deep industry knowledge, your feedback means a lot to us. We’re committed to making car insurance simpler and more affordable for low-mileage drivers, and it’s great to know we’re hitting the mark.
We appreciate you being part of the Mile Auto community and look forward to continuing to serve you.
With gratitude,
Mile Auto Customer Success
Gouging
1. Hidden Fees. I am charged $3 a month for " installment fee" you cant purchase a 6-12 policy and pay in full, they have to get a monthly mileage to determine your monthly amount. Why should I pay for something THEY don't have available, that's fraud. Another $7 a month for "policy administration fee". Then another $5 a month for " mileage capture fee, they are supposed to contact me every 1st of the month to get my mileage , if you don't respond they charge you a astronomical amount, the last 6 months on the 2nd of each I have had to contact them and request they send me their request because they failed to do so. They do that so you will fail to send mileage and they can charge whatever they want. 2. My policy just renewed and without any explanation, even after contacting them , I have a $33 rate increase. No tickets, no claims, and my credit has improved, haven't moved live in a town of 6,000 people zero crime zero car accidents, just raising it because.
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Scott, thank you for your feedback on Trustpilot. Mile Auto takes great efforts to be transparent in our billing practices. That’s why our fees are detailed in our monthly statements. We pay our payment processor a convenience fee and thus charge such fees to our customers. We do not commit fraud against our customers. Large traditional insurance companies hide their fees in their premiums so customers cannot see them.
Yes, you are correct that Mile Auto does not have the ability to charge in full up-front for a 6-month policy (we don’t have 12-month policies) because we charge for the miles actually driven each month. Our system automatically generates reminders via text and email for each customer at approximately 5 days, 3 days and 1 day before the end of a policy month to submit an odometer image so that their monthly bill can be calculated. When the odometer image is not submitted, we default to 40 miles per day until we receive the odometer reading at which time we adjust the charge accordingly. If you were not receiving those automated reminders, that is a problem and our technology team needs to know about it.
Rates for all insurance companies can change at the beginning of each term. Our rates are filed with each state’s insurance regulators, and once filed, we are required by law to charge those rates. Rates for most insurers have been rising over the past few years as inflation has increased the costs of repair parts and labor.
If you have any further questions, please feel free to reach out to: customersuccess@mileauto.com.
- Mile Auto Customer Success
Thank you Heather K!
I just wanted to take a moment to highlight the exceptional service I received from Heather K. at Mile Auto. From the moment we connected, Heather was incredibly kind, patient, and thorough. She allowed me to ask all the questions I had without rushing me, and when something was outside her scope, she immediately connected me with the right person to help. True to her word, she followed up with an email right away, which I really appreciated.
In the short time I spoke with her, Heather left a lasting impression on me with her professionalism and genuine willingness to help. Thank you, Mile Auto, for having such amazing staff—especially Heather K.!
Manny Davila - Summit Insurance Group
8. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Manny,
Thank you for taking the time to share such kind words about your experience with Heather K. We’re so glad to hear she provided the kind, patient, and thorough service you needed, and that her follow-up made the process smooth. We agree, Heather is a wonderful part of our team, and we’ll be sure to pass along your appreciation to her.
Thank you for choosing Mile Auto and for recognizing the people who make it special.
Mile Auto Customer Success
Exceptional Level of Professionalism & Care
From my initial inquiry with Ivonne her professionalism, patience and kind demeanor immediately resolved the nervousness and skepticism that I was feeling due to a negative experiences with my previous insurance company. Ivonne was efficient and immediately followed up in writing as she indicated she would. Based on the clearly defined terms and the exceptional care received I decided to move forward. Upon calling to initiate the policy I was assisted by Griffin who offered the same extraordinary care and patience while I made sure I understood the terms. He simplified where I needed clarification and was incredibly generous with his time and explanation. It’s rare to receive such incredible service and to have received such remarkable care on two occasions speaks volumes of the quality of the individuals associated with Mile Auto. Seldom does it make my day to interact with “customer service” but this truly was a new level of care and it truly made a wonderful impression and I cannot commend Ivonne & Griffin enough for their efficiency, patience and pleasant demeanor.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi DD,
Thank you for taking the time to share such kind words about your experience with Ivonne and Griffin. We’re thrilled to know their professionalism, patience, and clear communication helped you feel confident and cared for. Delivering that level of service is exactly what we strive for, and your feedback means the world to us.
Welcome to Mile Auto - we’re honored to have you with us!
– Mile Auto Customer Success
If there ever was a scam company
If there ever was a scam company, this is it! I drive very little (retired and use delivery). NO ACCIDENTS or tickets my entire life. They started my insurance premiums at $20 a month. Within a few months, I just got a bill for $75 for 1 month!!! Should not be a business!
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello Charlene - thank you for your feedback on Trustpilot. We can assure you that Mile Auto is not a "scam" as evidenced by the tens of thousands of our low mileage customers who appreciate our pay-per-mile pricing. We have reviewed your account, and your premiums were as follows:
Term #1: $29.20 before fees and per-mile mileage charges;
Term #2: $44.75, also before fees and per-mile mileage charges, following our state-wide rate increase in Florida; and
Term #3: $44.23, before fees and per-mile mileage charges.
Your rate was never $20 per month. The $74.33 you were charged at the beginning of Term #3 included a one-time $25 policy fee for the entire term.
We regret that you found your experience with Mile Auto to be unsatisfactory. We are thankful that many low mileage drivers find our pay-per-mile billing to be ideal for their auto insurance needs.
Sincerely,
Mile Auto Customer Success
“F” grade for customer service
I’ve tried for 9 days to get an actual person on the phone that can help me cancel my plan and remove my form of payment.
The one time I was close to resolving this was when the customer service rep assured me the instructions I’d be receiving would solve my problem and he put me on hold and within 3-5 seconds, the call was disconnected.
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Jaxxon - thank you for your feedback on Trustpilot. Mile Auto's customer care teams are available on the phones M-F from 9am to 6pm in each US time zone. We closely monitor hold-times and disconnects to make sure our customers are well taken care of. Your experience is puzzling, and we regret the challenges you may have experienced. In order to ensure that you've received the assistance needed, please reach out to this email (customersuccess@mileauto.com) with your contact information, and we will have someone contact you promptly. Thank you. -Mile Auto Customer Success Team
Know nothing about Mercedes GLK vehicles
EGR replacement is never an issue for GLK vehicles yet Miles folks believe that it might need replacement and the job could cost up to $9000
Mercedes in Nanaimo disagrees and they saved us a ton of money. Repair cost us $800 by Mercedes Nanaimo where we will always take our vehicle....
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hello Hugh,
Thanks for your feedback on TrustPilot. We are pleased that Mercedes Nanaimo was able to get your GLK back into shape without the need to replace the EGR. EGR replacement is costly, so we are glad to know it was fine.
Our claims team members work with hundreds of years/makes/models of vehicles, and certainly do not know a Mercedes GLK like a Mercedes Benz certified repair shop, so we are glad you got your vehicle to the Mercedes experts. We have shared your feedback with our claims team, so they now know a bit more about EGRs on GLKs. Thanks for sharing the info.
Best regards,
Mile Auto Customer Success
PLEASE read all of the negative reviews…
PLEASE read all of the negative reviews before your purchase - I wish I had!!
I work from home, so this insurance at first seemed to make a lot of sense. Like most insurance companies, they charge you a policy fee/set up fee. Once your first 6 month policy completes and you renew for another 6 month period, you should NOT be charged this again - they already have you set up in their system, they should not be recharging you this every time.
Once I saw they were deceptively charging me, I cancelled my 2nd 6 month policy after 4 days of coverage. Of the $139.95 charge on month 1 of 6, and only having coverage for 4 days, they returned $54.47 or 39% for FOUR DAYS OF COVERAGE.
When you see their very nicely worded response and how their fees are layered a certain way, bottom line there is no way I should have only gotten 39% of my money back for 4 stinking days of coverage.
You have been warned...
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Dear Damon,
thank you for your feedback posted on Trustpilot. We have reviewed your renewal and want to correct your understanding of the charges associated with your policy renewal.
First, $38.82 was owed for mileage your vehicle was driven during the prior term for which you had not yet been billed. Since you were with us for a full 6-month term, you will recall that Mile Auto charges a base monthly rate each month that does not change during the term, plus – in your specific case – 4.6 cents per mile. In the last month of your prior term, you drove 844 miles, which totals the $38.82 owed for the last month in your prior term.
With regard to the balance, just as we did for your initial 6-month term, you were charged an upfront $25 policy fee which is collected at the beginning of each term regardless of whether you continue for the full term or terminate the policy early. The balance of the fees are for our mileage capture and validation technologies, payment processing fees and an anti-theft fee required by the State of Texas. As a result, the refund you received is actually 87% of the base premium paid and mileage charges.
We hope this helps explain your particular situation. Mile Auto makes every effort to clearly share premium details and fees in each monthly statement, and we understand that charges for mileage in the prior term plus payments for the new term can create confusion.
Best regards,
Mile Auto Customer Success
GET MILEAUTO OFF THE LIST
GET MILEAUTO OFF THE LIST. THEY DON'T OFFER INSURANCE IN CA THERE A FRAUD! YOU GUY'S NEED TO DO YOUR RESEARCH
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
You're correct that Mile Auto does not currently offer insurance in California. However, that decision does not make us a fraud. The insurance industry is one of the most heavily regulated industries in the country, and we adhere to all state and federal regulations.
We are proud to serve tens of thousands of customers across the states where we are licensed, and we take great care in providing transparent, customer-focused service.
We appreciate your concern and are always happy to clarify how and where our services are available.
– Mile Auto Customer Success Team
I HAVE NO WORDS!!!!!!
My car was in the shop for 3 months. I told mile auto that I did not have access to my mileage fir this reason. They told me that I have to pay the 40 miles per day charge for not sending my odometer reading and when I get my car back I will be credited for the mileage I did not use. 3 months of paying over $300 a month for mileage and when I get my car back and give them my odometer reading, they told me because my policy renewed while my car was being repaired They cannot go to the old policy and give me my credit that I deserve. So instead of 3 months credit, I am only getting 1 month credit. When I asked for a breakdown They keep telling me the accounting dept will send it and I have been waiting all week. They can't even give me a breakdown of the credit. When I call they hang up. I don't know what to do at this point. They stole my money...
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Erica - thank you for sharing your feedback. Our team has looked into this issue and has generated an additional electronic refund (beyond what was previously refunded) for the mileage credit you should have received while your car was in the shop. When a car is unavailable for a mileage reading, our team is instructed to work with customers to make appropriate accommodations pending the availability of the next mileage reading. In your case, this did not happen, and we apologize. Our team is being re-trained on this based on your feedback. If you need anything further, please reach out to: customer.success@mileauto.com. Thank you.
- Mile Auto Customer Success
There is no 0 starts that is the rate…
There is no 0 starts that is the rate they should have. very bad company. They miss calculate the mileage, problems with the odometer capture app (even they charfe you for that), charges me wrong amount, a total disaster. They cancel my policy saying they are not doing business in CA anymore. Thank you for that, now I'm payng $80/month for my 2 cars (AAA insurance) and I have no concerns avbout miles and dealing with such horrible company
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Jose,
Thanks for your feedback. When policies are up for renewal as was the case with your policy, when the renewal invoice is not paid, there is an immediate cancellation. We are pleased you were able to promptly find new insurance. Also, as you correctly mentioned, Mile Auto is no longer writing policies in California. Thank you.
-Mile Auto Customer Success
This company is the absolute worst
This company is the absolute worst. They do not want to pay for the car even though we have full coverage insurance. Beware. Jeanie is so rude and ugly. Literally yells at you even though we’re her customers. We hired you and paid for this insurance. So unprofessional
25. März 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Ellie – We regret that you feel as though you’ve had a bad experience with Mile Auto. We make every effort fairly handle each claim submitted to us. We would like to get additional information to access your file to research it. If you would send your policy number or other identifying information to customer.success@mileauto.com and reference your Trustpilot review, we would greatly appreciate it. We will also pull up any call recordings that might be available to understand your concerns about how you were treated on a call. Our claims team is staffed by highly-trained individuals who are both professional and compassionate. If that’s not the case, it will be dealt with appropriately. Thank you for your feedback.
-Mile Auto Customer Success
DO NOT DO BUSINESS WITH THIS COMPANY!
This company will cheat you out of every penny they can steal from you! Do not do Business with these thiefs!
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Tim,
Thank you for your feedback. We can assure you that Mile Auto does not steal from customers. The insurance industry is highly regulated, and we would not be in business if we treated our customers inappropriately. There are tens of thousands of customers who trust us with their auto insurance. Please note: we cannot find a policy under the name you provided in your review, but would like to research your concerns. If you would send your policy number to customer.success@mileauto.com, we would very much like to understand and resolve any issues that might exist.
Thank you,
- Mile Auto Customer Success
No refund no response
Canceled my policy because they would never send me proof of insurance. They were supposed to give me a refund. After waiting a week finally called and was told it could take up to 30 days but they could issue a refund that day. Been 5 days.....still waiting.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Cindy – Thank you for your feedback. Proof of Insurance for Mile Auto policies is available 24/7 via our website at https://mileauto.com, under the “MyPolicy” tab, “Send Documents.” Would you please submit your policy number (using this email address: customer.success@mileauto.com) so that we may check on your refund? We cannot find an account listed under the name you provided in your review. Thank you.
-Mile Auto Customer Success
I haven't received a odometer reading…
I haven't received a odometer reading request text for April or May. I do not want to lose my policy for non- payment.
I love this company so far. Great pricing for full coverage. Please contact me by text soon.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Mile Auto
Hi Salina - Tammy in our Customer Care department will be reaching out to you to take care of this. Thanks for being a Mile Auto customer!
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