Great company. Easy transaction and communication was good. The delivery was on time and the driver called me when he was 10 minutes away. The logs look good too. Would definitely recommend.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great customer service and a really high quality product. Online had said delivery in 7-10 days, but they were able to deliver 2 days later
Unternehmen hat geantwortet
Was advised that we would have a 2 hour time slot, driver appeared without being notified. Also I assumed that it would be delivered by there own transport, unfortunately the lorry driver couldn’t... Mehr ansehen
The advert for Wonky wood is misleading as it states you get 1.5m3 ( aprox) The bag containing the wood measured less than 1m3 so the wood I received was no where near 1.5m3 as advertised. Cont... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a proud, family run business dedicated to providing top quality kiln-dried firewood to homes and businesses across the Midlands. Our story began with a simple mission: to deliver reliable, sustainable, and premium firewood that ensures a perfect burn every time.
Kontaktinformationen
Vereinigtes Königreich
- 07432092963
- logs@midlandsfirewood.co.uk
- midlandsfirewood.co.uk
3,8
Gut
89 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Firewood quality is fantastic
Firewood quality is great,
Our order arrived in good time and really happy with price and customer service.
29. Juli 2026
WON'T BE BUYING FROM MIDLANDS WOOD AGAIN!
The advert for Wonky wood is misleading as it states you get 1.5m3 ( aprox)
The bag containing the wood measured less than 1m3 so the wood I received was no where near 1.5m3 as advertised.
Contacted Midlands firewood who said I could return ( at my own expense) for a refund if not happy!
They stated that it was approximately 1.5m3 but I pointed out that it should be advertised as appropriately 1m3 as the bag physically couldn't hold anywhere near 1.5m3.
The amount I received was actually LESS than 1m3.
Won't be buying from them again!
26. Juli 2026
All good delivered on time helpful…
All good delivered on time helpful delivery driver good quality logs
17. Juli 2026
Antwort von Midlands firewood
Thank you for your review! We’re pleased your order arrived on time and that you were happy with the quality of the logs and our helpful delivery driver. We really appreciate your custom and hope to deliver to you again soon.
Many Thanks
Chloe
I had to change delivery date and the…
I had to change delivery date and the Customer Service from Chloe was outstanding. Helpfully and understanding.
Product is exactly as advertised and represents pretty decent value for money.
I'd have no problem recommending Midlands Firewood to everyone I know.
1. Juli 2026
Antwort von Midlands firewood
Thank you so much for your lovely review! I was happy to help, and I’m delighted you’re pleased with the quality and value of the firewood. Your recommendation really means a lot to me and the whole team. We look forward to supplying you again!
Chloe
Poor delivery and communication wasn’t…
Poor delivery and communication wasn’t the best. Logs arrived in bags that were ripped.
6. Mai 2026
Antwort von Midlands firewood
Hi Stephanie,
I’m sorry to hear about the poor delivery experience, lack of communication and damaged bags. I’ll look into this with our delivery team to find out what happened and help prevent it from happening again. Thank you for bringing it to our attention.
Chloe
Antwort von Midlands firewood
Thank you for your review! We’re glad you’re pleased with the product and that it’s helping you get the fire going easily.
Chloe
Very efficient
Very efficient, reasonable amount of woodwork very satisfied with the service and the wood ,would buy again .
11. Mai 2026
Antwort von Midlands firewood
Thank you for your lovely review! We’re delighted you were pleased with the service, the amount of wood and its quality. We really appreciate your custom and look forward to supplying you again.
Chloe
poor
ordered a bulk bag of fire wood which was supposed to be 9 inches.
got 3/4 of a bag as it was filled without being opened properly and 2/3 of the logs are 16 inches and will need cutting down to fit in the burner,
only part that was good was the delivery and driver
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Midlands firewood
We’re very sorry that the logs you received were longer than advertised. After investigating, we identified a machine fault that caused some wood to be cut to the incorrect length. This has now been fixed.
Unfortunately, I’m unable to locate your order from the information provided. If you wouldn’t mind replying with your order details, I’d appreciate the opportunity to contact you, discuss the issue and work towards putting things right. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Chloe
Quality wood and great reliable service.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Midlands firewood
Thank you for your lovely review! We’re delighted you’re pleased with the quality of the wood and our reliable service. We really appreciate your custom and look forward to supplying you again.
Chloe
Antwort von Midlands firewood
Thank you for your review! We’re delighted you were pleased with the deal and really appreciate your custom.
Chloe
Antwort von Midlands firewood
Thank you for your brilliant review! We’re delighted you were pleased with both the firewood and our service. We really appreciate your custom and hope to supply you again soon.
Chloe
Ordered kindling and firelighters two…
Ordered kindling and firelighters two weeks ago, supposed to be delivered 5 days ago. Two messages and an email sent to the company, no response. Avoid. If I'd seen their ranking on trust pilot I would not have ordered through them. I just thought how can you mess up wood!
25. April 2026
Bewertung ohne vorherige Einladung
Bad that I have not received my order…
Bad that I have not received my order yet! Last order was great this one not
2. April 2026
Wood of good quality....delivered on…
Wood of good quality....delivered on time and good comms with the company reg del times
2. April 2026
Happy customer
It took over a week before delivery but the wood is super dry and burns cleanly.
24. März 2026
Prompt and no problems.
Prompt. Good value. Better than another two suppliers I’ve used. This is my second order and I will come back again.
16. März 2026
Despite the less than favourable reviews, I was very pleasantly surprised
So, before I ordered, I had read the other reviews, but I did some extra research and ordered anyway. Below is my honest review, and I hope my positive experience benefits any potential customers.
1) I got the Wonky Offcut Firewood Bag (large) which is listed as 1.5m3. It was filled to the brim, probably carries more volume of wood for the space when compared to normal split logs, and it filled my wood store.
2) Mix of what appears to be untreated post material, most were small end pieces, some larger pieces, so theoretically ready to burn.
3) There was quite a bit of surface moisture, and I found them hard to burn at the start. However, to address the nay-sayers adding reviews on this page, if you've owned a stove long enough, you adjust to the material you have to burn! I found that just splitting a few open meant the dry inner was easy to burn, and any remaining surface moisture evaporated in the heat.
4) Nice little bonus is that, for the volume I have thus far burned, there is relatively little ash being produced when compared to the same volume of logs I was burning. This means it has a higher heat efficiency than the logs, which again I aim at the the nay-sayers about the moisture.
5) The sales team (owner) was very transparent on WhatsApp, and even got my order onto the truck coming in that afternoon, so I got it the next day, which is better than what my local's were achieving. Great for a national company! To those persons complaining about delivery times, if you had time to complain about the lead time on a delivery, then you had time to get in an order early enough not to run out.
Overall, very happy with my experience, and I will definitely be returning.
21. März 2026
Bewertung ohne vorherige Einladung
They are a company that really goes the…
They are a company that really goes the extra mile, reliable and prices their goods and services well.
5. März 2026
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