Great company. Easy transaction and communication was good. The delivery was on time and the driver called me when he was 10 minutes away. The logs look good too. Would definitely recommend.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great customer service and a really high quality product. Online had said delivery in 7-10 days, but they were able to deliver 2 days later
Unternehmen hat geantwortet
Was advised that we would have a 2 hour time slot, driver appeared without being notified. Also I assumed that it would be delivered by there own transport, unfortunately the lorry driver couldn’t... Mehr ansehen
The advert for Wonky wood is misleading as it states you get 1.5m3 ( aprox) The bag containing the wood measured less than 1m3 so the wood I received was no where near 1.5m3 as advertised. Cont... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We are a proud, family run business dedicated to providing top quality kiln-dried firewood to homes and businesses across the Midlands. Our story began with a simple mission: to deliver reliable, sustainable, and premium firewood that ensures a perfect burn every time.
Kontaktinformationen
Vereinigtes Königreich
- 07432092963
- logs@midlandsfirewood.co.uk
- midlandsfirewood.co.uk
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89 Bewertungen
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Das haben sich andere Leute angesehen
Wood purchased on 12/10
Wood purchased on 12/10.
A change made to the order from nets to three large bags. Which I agreed to. The delivery was due w/c 19/10 as yet no delivery received!!
16. Oktober 2026
Antwort von Midlands firewood
Hi Janice,
As discussed during our telephone conversation, you requested a delayed delivery due to being away, which we were happy to accommodate.
Your order is currently being held at the delivery depot as per your request, hence the delay in receiving it.
I’m sorry if there has been any misunderstanding.
Many thanks,
Chloe
Midlands Firewood
Great quality and customer service
Great customer service and a really high quality product. Online had said delivery in 7-10 days, but they were able to deliver 2 days later
16. Oktober 2026
Antwort von Midlands firewood
Thank you so much, Megan! Really pleased to hear you’re happy with both the logs and our service. We always try to get orders out as quickly as possible, so it’s lovely to hear yours arrived ahead of schedule! 😊
Thanks again for supporting our small business!
Chloe & Adam
Midlands Firewood
Great service
Great service, delivered in a timely manner. Would definitely use again.
12. Oktober 2026
Antwort von Midlands firewood
Thank you, Maxine! Really appreciate you taking the time to leave us a lovely review. So pleased everything went smoothly, and we look forward to delivering to you again! 😊
Chloe & Adam
Midlands Firewood
Great business.
Great company. Easy transaction and communication was good. The delivery was on time and the driver called me when he was 10 minutes away. The logs look good too. Would definitely recommend.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Midlands firewood
Thank you, Grahame! Really appreciate you taking the time to leave us a review. Lovely to hear you’re happy with the value of our logs, and we hope to deliver to you again soon! 😊
Chloe & Adam
Midlands Firewood
Good wood
Easy transaction, good communication and fast delivery. Basically everything you need from a purchase of this kind.
27. September 2026
Antwort von Midlands firewood
Thank you so much, Summer! Really pleased to hear everything went smoothly and you’re happy with the logs. We really appreciate your lovely feedback and support! 😊
Chloe & Adam
Midlands Firewood
Quick response to help get the exact…
Quick response to help get the exact date for delivery, good tracking
2. Oktober 2026
Antwort von Midlands firewood
Thank you, Lucy! So pleased we could help arrange a delivery date that suited you. We always try to make the process as straightforward as possible, so it’s lovely to hear your feedback! 😊
Chloe & Adam
Midlands Firewood
had to wait for 2 weeks for them no…
had to wait for 2 weeks for them no comms I had to get in touch with them to sort it out offered me some fire lights as i had to wait so long never got the fire lights
27. September 2026
Antwort von Midlands firewood
Hi Lee,
I’m really sorry about the delay with your order and the lack of communication. You’re absolutely right to expect better from us.
I’m also sorry the complimentary firelighters we offered weren’t included. This was an oversight on our part, and I completely understand your frustration.
We really appreciate your feedback and will take it on board to improve our service.
Many thanks,
Chloe
Midlands Firewood
Antwort von Midlands firewood
Thank you, Hilary! Really pleased to hear your delivery arrived on time and our driver was helpful. I’ll be sure to pass your lovely feedback on 😊
Thanks again for your support.
Chloe & Adam
Midlands Firewood
Onlyw2 of the bags out of 3 arrived had…
Onlyw2 of the bags out of 3 arrived had to chase to get the other one and was lumbered with 3 wood pallets . Bags were smaller than l was led to believe will never use this company again
16. September 2026
Antwort von Midlands firewood
Hi Linda,
I’m really sorry to hear about your experience. Having to chase a missing bag is certainly not the service we aim to provide.
I also appreciate your feedback regarding the bag sizes and understand your disappointment.
Thank you for taking the time to leave your review.
Many thanks,
Chloe
Midlands Firewood
Was so helpful and wood is brilliant to…
Was so helpful and wood is brilliant to burn and get a lot for the money . Good delivery aswell . Very helpful. Diffentley going to order more .and I have but some friends on to these lovely people . Once again thank yous . Stacey chappell .
16. September 2026
Antwort von Midlands firewood
Thank you so much, Stacey! What a lovely review! 😊 We’re really pleased you’re happy with the logs and our service. It means so much to us when customers recommend us to friends and family.
We look forward to delivering to you again!
Chloe & Adam
Midlands Firewood 🪵
Great wood!
17. September 2026
Antwort von Midlands firewood
Thank you, Matthew! Really pleased you’re happy with the logs. We appreciate you taking the time to leave us a lovely review! 😊
Chloe & Adam
Midlands Firewood
Delivery service not working
I am only giving 1 star because the delivery of the order has let this business down. The order process was easy and efficient , Chloe at midlands logs is very helpful and her customer service is great. However it is now 9 days since placing the order and despite the courier arranging a day and time with me to deliver , I still have not received my order.
14. September 2026
Antwort von Midlands firewood
Hi Terry-Leigh,
Thank you for your kind words about our customer service, I really appreciate that.
I’m genuinely sorry the delivery experience let you down. Unfortunately, despite arranging delivery with the courier, things didn’t go as planned, and I completely understand your frustration.
We rely on our delivery partners to provide the same level of service we aim to offer ourselves, and I’m sorry this wasn’t the case.
Many thanks,
Chloe
Midlands Firewood
Very polite and friendly people whilst …
Very polite and friendly people whilst arranging the Booking / Delivery.
Logs arrived on Time / Date as arranged.
4. September 2026
Antwort von Midlands firewood
Thank you so much for your lovely review! 😊 We’re really pleased you found the ordering and delivery process straightforward and that everything arrived as arranged.
We really appreciate your support!
Chloe & Adam
Midlands Firewood
Adam provides great hardwood logs
Adam provides great hardwood logs - clean, dry, regular size and delivered straight to our log store. He provides an excellent, timely and friendly service and at a competitive price.
10. September 2026
Antwort von Midlands firewood
Thank you so much for such a lovely review! 😊 Adam will be really pleased to hear your feedback. He takes a lot of pride in both the quality of our logs and making sure our customers are looked after.
We really appreciate your continued support!
Chloe & Adam
Midlands Firewood
Was advised that we would have a 2 hour…
Was advised that we would have a 2 hour time slot, driver appeared without being notified.
Also I assumed that it would be delivered by there own transport, unfortunately the lorry driver couldn’t reverse on our gravel drive as he is not permitted too.
So between both of us we struggled with a pump up trolley on gravel for about 20 metres with each load.
If I hadn’t been in, they would have left on the drive uncovered?
31. August 2026
Really great service from a family run…
Really great service from a family run business. These guys go the extra mile to make sure they can help with everything you need.
20. August 2026
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