Medley Bewertungen 177

We ordered a kirnik sofa and a pel loveseat and ottoman. We live in Hawaii and waited 9 months for our furniture because of supply chain issues. When it arrived, the sofa had a tear in the fabric. They agreed to send us a panel and reimburse us for the repair. They sent us the wrong fabric twice. After receiving the fabric the repair and reimbursement went smoothly, a full 12 months after we ordered the sofa. Soon after we were alerted that the cushions which we believed were low VOC (which is why we chose Medley) were not and the cushions needed replacing. They sent us new cushions which arrived today (15 months after we placed our order) in a box that was torn in 5 places and had dirt stains on the cushions. I am so very perplexed why they would send cushions in such terrible packaging. The couch is very nice, but it was just So. Many. Things. Wrong. Not worth it at all. So so so disappointing.

We ordered a sofa bed and we love it! The quality is good, and it is very comfortable to sleep on, we have tested it with people who weigh 125 to 160, and everyone loves it. It is very well made and looks beautiful! We had one issue with customer service, but when I got in contact with Kevin, he took the time to listen to me and resolved my issue to my complete satisfaction. I was super impressed with Kevin's dedication and how much he truly wants all customers to have an amazing experience with Medley.

The color and fabric choices are amazing. The samples they sent are gorgeous! It will be tough to pick which one i want cuz they're all so stunning!

4 month lead time for simple wooden shelves. Fine. They look beautiful and are perfect for my space, so I spend almost $6.000 on these shelves. I get consistent updates that everything is on track. I feel ok about this expense, knowing I will have these shelves soon. Then FOUR DAYS before the 2 shelves are set to be delivered, an email comes saying it is now delayed 4-6 weeks. Nope. This feels like a scam. If I don’t hear back about my complaint, I’m going to dispute the charge on my credit card.

The communication and customer service has been absolutely awful. After an almost 8 month lead time (which I understand supply chain issues, but is almost 4 months further delayed than I was told when I bought my items, one of my items that should have been shipped with the rest of my order is still missing and nobody seems to care enough to do anything. I will absolutely never be ordering from medley again and have been sure to tell anyone that's asked about the pieces we did actually receive about the process so they don't make the same mistake.

The planning phase was wonderful. I received great customer support in choosing the fabrics. I did not even mind the long wait for the furniture.

Unfortunately, The couch was very hard and uncomfortable, so I had to return it. That is where it got really ugly. The return process took 3 months. It took over a month just to get an appointment on the books, after many phone calls and emails. Then I had to wait many more weeks for the return date. The movers showed up without any protection for the couch. I had to give them some blankets. On top of that, the company misplaced the return. Thank goodness that I took pictures. Finally, the money was returned in a haphazard way, part back to my card, affirm, and Paypal. I would have preferred 1 check.

If the couch came to us undamaged, I would have given it 5 stars! However, there was a tear in the back of the fabric with sharp metal sticking out, and the base has "drop damage" where the wood is ruined.
Customer service says they will fix it, but it took a lot of pictures and phone calls to address the fabric issue and we are still waiting on a base resolution more than 8 months later. I have to continually follow up with them and get very confrontational answers. What a headache. Not worth it.

I ordered a sofa from Medley because it would fit exactly in my space, and I am happy to support small businesses. Due to the pandemic, it took longer than usual, but they kept me informed every step of the way. When it finally arrived I was thrilled! I have only had it a couple of weeks so far, but it is exactly what I wanted, and sooo comfortable!

Took 8 months to get the sofa bed but now that we have it, we love it! Customer service was excellent!

We are so happy that we decided to purchase from Medley. My husband and I live in Canada and were searching locally for a healthier option for furniture (no flame retardants, no offgassing, etc) and couldn’t find anything.

We stumbled upon Medley online and really loved what this company stood for. We ended up buying 7 Rio pieces from them. The design process was straightforward (Thank you Laura!) with lots of options. We even had swatches delivered to us several times to help us decide on fabric. We just received the couches and are honestly blown away at how beautifully made they are. You can tell they’re built to quality and the fabric is stunning. We chose the certipur foam with down pillows and it’s very comfortable. There was a bit of a wait I guess because of covid, and then because we live in Canada. Kevin was amazing at informing us many times about the delay and when we would expect to receive the couches. Awesome customer service from the entire team at Medley.

We will definitely be purchasing all of our future furniture from Medley, and we highly recommend them, whether you’re from US or Canada!

Absolutely amazing experience. I loved all the information on the site, the complimentary design consultant (sent her tons of photos of my space), asked lots of questions on fabric care (it's all so durable and beautiful). From fabric samples to the finished gorgeous couch, and everything in between (eco conscious, no off gassing, small biz!): love this company and their products.

Great communication by this company as to the status of my order. Really love my new couch too - it’s comfortable, durable (pet and kid proof), and looks great. All this, and I don’t have to worry about nasty chemicals.

I was worried about ordering a sofa online without testing it out or seeing it first, but Medley really delivered on all fronts. The sofa I ordered -- Zavis with Linara French Grey fabric - arrived in perfect condition and exactly how I pictured it. No surprises at all and no off-gassing. The construction is very sound and environmentally friendly, and the stitching and placement of the fabric is perfect.

I only wish it didn't take as long as it did, but understandable given the pandemic and the foam shortage that seemed to impact a lot of furniture companies. I think their delivery time is getting back to normal now. I had to pro-actively stay in touch with the company for updates on the construction but not really a problem.

A special shout out to Laura in customer service for helping to find the right fabric and to Kevin and Justin for answering questions regarding the foam delay.

I suggest reaching out to customer service about fabrics. There are more to choose from than you might find on the website.

Edit to add: I contacted the company at least 10 times before to confirm whether or not there was an issue that could potentially cause further delays and was told each time that there was absolutely nothing to the knowledge of the customer service rep and her boss who she put me in touch with. The co-founder saw this review and reached out to me to offer $100 off and better updates moving forward. The poufs are now on their way to be delivered in early August.

Ordered two poufs for $800 on March 17th. On July 10th, it is still in the “frames started and materials organized” stage and the only updates I have gotten are to tell me the estimated ship date has moved even further.

We have two Rio custom sofas from Medley and LOVE them. The quality is fantastic. Our 3.5 year old sofa is not showing any signs of wear and tear. We have a cat and toddler too! I love how the sofas are fully customizable!

We have had our medley couch for about a year and have had issue after issue. The zipper has had to be fixed twice and leaves us without a cover for awhile. The rep was super nice but its disappointing that it keeps happening on a $4000 couch. While vaccuming today I noticed a rip under the cushion on the couch. The quality is just not there for the price. I wasnt going to bother with a review until I saw the ripping of the fabric today.

Yes! The best forever couch. If you want to buy a couch that will last, from a company with amazing customer service, where you can customize your couch, know you will get a quality product that is the BEST in the industry, that is eco-friendly and built in the U.S. then buy from Medley. I have had my couch for 15 months and it has held up nicely to my two small boys, guests and my husband. The color is beautiful and the couch is the right level of firm. We went with the Zavis. Two of the legs were scratched to hell when it was first delivered at the beginning of covid. One email later and we had 4 new replacement legs sent right away. I KNOW that this couch will last for MANY years to come. I HIGHLY recommend.

My family's experience with my two sofas from Medley was top notch from design to delivery! Laura, our sales and design specialist was so knowledgeable and helpful in explaining materials, styles, fabrication, and custom options. We wanted to go with an all organic/ natural sofa, as we are trying to replace our furniture one piece at a time with healthier options for our home. The few "organic" sofas that we found from other companies, just didn't have much style, or "our" style, and were not as customizable. We chose the "Mota" from Medley with organic latex rubber foam, wool batting, and organic cotton upholstery fabric. I usually like to sink into a low, deep, super cushy sofa, but tried something totally different with the style and make we ordered, but it turned out great! Very different, but great. I am so proud of Medley's desire to hand craft their sofa's in the U.S.A.! It means a lot as it is so hard for our citizens to find work these days, and it also saves the fuel it would take to ship all the way here across the ocean. I am thankful that Medley is thoughtful of the environment, and also in providing us healthier, non-toxic options for our households.
Manufacturing of my sofas took a good while, but I understood this before ordering, as these are custom made by order, and I had time to wait. Delivery came only less than a week after "estimated date" and the delivery driver and his associate were super nice, friendly, and professional. They were very careful not to damage anything and were super quick in installing them with the white glove service.
If you like to support local companies that give back to the community and are environmentally aware and don't mind the wait for custom, hand crafted, made in the U.S.A. furniture, buy from Medley if you like something you see. It is worth the wait, and their pricing is very comparable to other brands. If you are really wanting to buy an organic/ natural sofa and don't have the budget, it is really worth saving up for awhile to make it happen if ordering from Medley.
My "Mota" sofas are stylish! The latex foam with wool batting is very firm/ supportive, but actually not hard and very comfortable, as the latex has a natural bounce.

Overall I am very satisfied with the end product. I ordered two leather couches in October and received one in March. The second one will be here mid April. Friendly employees who are very responsive kept me from worrying about my order. Although it was timely process (which is understandable given the pandemic) I love the end product and will purchase more in the future.

From start to finish customer service was outstanding! I can't recall the last time I received such personalized assistance, so this Medley purchase was refreshing. Initially I had concerns buying the Mota Bumper Sectional without seeing it in person, but with the 15-day in-home trial AND 100-day return policy, it's a pretty risk-free purchase. Finally the eco-friendly and high quality (who hand ties springs anymore?!) furniture is rare to find in the market. Once it was delivered, it was love at first sit (and sight)! I'm SO happy with my sectional! It's the most comfortable and well-made sofa I've ever owned. Definitely a piece that I'll have for many years to come.