Maxi-Cosi UK Bewertungen 

Commande d'une poussette et d'un habillage pluie donc 2 colis. on m'informe le matin que les colis arriveront dans la journée entre 12h et 15h aucun coup de téléphone rien du tout.. je reçois un email les colis sont au relais pick-up.. j'appelle DPD car problème de santé pour aller chercher la poussette.. je paye quand même pour qu'elle arrive à la maison entre parenthèses on me répond on ne peut pas vous représenter les colis le livreur a le droit de déposer en cas d'absence ou de défaut d'adresse !!! le défaut d'adresse !! c'est facile ils ont changé une lettre au nom de la rue alors que sur le bon de commande l'adresse était bonne et roule ma poule ça part en relais pick-up sans jamais passer par devant la maison et c'est pas la première fois que j'ai un souci ..DPD..on me demande de contacter Maxi-Cosi... je contacte Maxi-Cosi qui me dit qu'il faut que je contacte DPD et voilà chacun se renvoie la patate chaude donc moralité ni Maxi-Cosi ni DPD... terminé...
Je pense que Maxi-Cosi doit prendre ses responsabilités et se retourner vers le livreur que lui a choisi moi je n'ai pas choisi DPD c'est Maxi-Cosi qui l'a choisi donc tant pis pour Maxi-Cosi vous venez de perdre un client.. j'espère que la poussette sera de bonne qualité car si besoin d'un SAV je crains le pire avec Maxi-Cosi..

We were very excited with our new travel system when we first received and never again.
After a few days the front wheels started to get stuck and become worst as the time went on. Was impossible to manoeuvre and getting stuck at any time. Such was the fault that we stopped using it as were afraid of getting stuck in the middle of a road or getting stuck going down any curve causing an accident.
Maxicosi replaced the travel system and we hoped that the fault was just a one off.
Little we knew that the replacement one is even worst than the first one. It is extremely dangerous, unsafe and definitevely should be retired from the market.
Still waiting to hear from the company. Will keep updating.

Achat d’une poussette LEONA 2 en août dernier.
Gros défaut sur le système de pliage ainsi que sur une des barres pour plier le châssis.
Aubert envoie donc en SAV, retour par maxi cosi , rien est fait hormis graisser le système régulièrement !

Aubert s’assure de la fiabilité du produit et voit toujours la défaillance.
Renvoie en SAV de nouveau.
Système de pliage graissé et roues changées soit disant un problème à été vu.

Retour de la poussette , utilisation régulière je vois encore un souci donc je repars chez Aubert pour demander un revoie en SAV.
Heureusement qu’ils ont poussé jusqu’au bout ( ils sont vraiment très à l’écoute).

Finalement maxi cosi renvoie le châssis (neuf en février 2024 soit 6 mois plus tard) car effectivement après expertise poussée , le châssis avait un gros défaut et nous avons peut être éviter le drame. Il a fallût 6 mois d’obstination à nous clients et à Aubert pour faire comprendre au SAV maxi cosi que ça n’allait pas avec cette poussette, (450€) tout de même.
Nous nous attendions à un geste de la part de la marque (nous avons acheté le dernier cosy pebble 360 pro), aucun geste sur ce soit pour l’achat de la base (qui a un coût certain) ou autre …déçu de la marque et non de Aubert (qui a fait tout son possible), si nous avions su nous aurions changé de marque pour le cosy et le reste !
J’espère que maxi cosi verra cet avis qui n’est pas favorable du tout.

The Maxi Cosi Jade Car Travel Cot is the best investment we could have made for our baby! It's excellent quality, so comfortable and made our baby's long car journeys so much smoother than we could have imagined. We had to make three unexpected long road trips and stumbled across this. It was a lifesaver and I highly recommend to anyone who is taking a long road trip and doesn't feel that a car seat is suitable. The baby can fully recline and looks really stylish too.

2 commandes passées chez eux = 2 problèmes = 2 annulations de commandes et à ce jour 1 seul remboursement de leur part malgré mes demandes persistantes. Entreprise qui ne respecte aucun délai, je déconseille fortement !!

Raises an issue with faulty seat base no response shocking after all the money I paid for it

Tricked into signing up for 10% discount. Gave them our data for free but the product wasn’t eligible for discount once we got to checkout (pebble 360 pro)

Edit: just received first spam email this morning despite unsubscribing yesterday

My Girlfriend and I bought a Maxi Cosi Zelia Luxe pram from the Pram Centre in Glasgow, and I have to save, the buggy is a dangerous death trap.

The front wheels of the buggy keep jarring to the point that I've went down a curb and when I went to push the pram forward, the wheels jarred sideways and I nearly tipped the baby up and out of the buggy.

It's a dreadful contraption and I'd advise anyone not to purchase this product in order to transport your child.

Now the wheels won't even go in a straight line, so it will be going to the recycle centre and we now need to purchase a new one.

We purchased a travel system in 2021 and all was fine. Only recently the frame started to fold down when using it which wasn’t good when using it with a newborn.
I contacted Maxi Cosi and was in touch with Emily in customer service and she could have not been more helpful. She organised for a replacement to be sent out next day. She was understanding and answered emails promptly to ensure we were kept up to date.

Very bad company to deal with!!!!!! No phone number and you are then stuck with either emailing them or chatting via the live chat service !!! They lied to me telling me I will receive the full amount of refund and I never did!!!! The item was bought from Boots online but Maxi Cosi had sent it to me. Both companies are a bunch of liars and scammers!!!!! Taken nearly 2 weeks and even now I don’t get my full refund !!!!!!!!!

Nous avons commandé une poussette et un cosy pendant le black friday. La commande a été reçue très rapidement mais le cosy n'était pas de la bonne couleur. Le service client a été vraiment très efficace, ils répondaient à mon mail dans la journée. En revanche, j'enlève une étoile pour le transporteur DPD qui est une catastrophe, ils ont perdu deux fois le colis ! Heureusement que Maxi Cosi était réactif et nous a renvoyé le produit manquant.

I requested a service of our car seat - initially had good correspondence and paid £90 for a service only for them to go silent and not respond to numerous emails requesting to book collection of the car seat. Have requested an update or a refund but with no response. Not sure what has happened??

Parce qu'on ne peut pas mettre 0 étoile.
Poussette châssis de mauvaise qualité au bout de 3 mois la poussette s'est dévissée. Le châssis c'est complètement cassé tout par tout. Le système est parti, j'ai mis trois mois à pouvoir contacter Maxi-Cosi, le transporteur devait venir pour chercher la poussette. Il n'est jamais passé et aucune solution d'échange de la part de Maxi-Cosi.
Poussette dangereuse vu le nombre d'étoiles vu les critiques sur les réseaux sociaux, il serait temps d'écouter vos acheteurs et d'agir ! N'achetez pas cette poussette, vous serez déçu, renseignez-vous sur tous les avis.

Enquired on their instant chat as their website spouted about how much safer a 5 point harness is yet the photo of the infant carrier I looked at only showed 3 point… to be lied to by the agent and told a 5 point infant carrier doesn’t exist (which they do). When I told them one of the ones which existed, they said it was a next stage seat (it wasn’t), when I told them it was an infant carrier and they do exist they turned really rude.

So their website is very misleading and their staff very rude.

Service client lamentable, j’ai renvoyé une poussette via Aubert AUBAGNE pour réparation, cela fait 15 jours et toujours aucune information sur les délais. Le magasin Aubert indique qu’il ne reçoit pas de réponse à ses messages et qu’il n’est pas prévu par la marque de poussette de prêt que le seul moyen d’avoir un retour est d’écrire un avis négatif. À la fois désabusée et énervée je ne sais plus quoi faire pour avoir une réponse. J’ai également téléphoné au service client qui m’indique ne pouvoir rien faire et que le sav est géré au Portugal. Génial. La poussette correspondait à mes attentes dommage j’en achèterai plus rien ni de cette marque ni via Aubert.

Cannot remove seat base! Followed manufacturer instructions, watched countless YouTube vids, ended up digging the button out with a screwdriver and drenching the mechanism in wd40. The button to remove the base still won’t ‘click’ GRRRRRRR! Got a new car seat which I now can’t install - I’m furious - spent hours trying to get this piece of garbage to work. AVOID AT ALL COSTS! (The ratings here on trust pilot tell you everything you need to know!) ‘😡

In 2019 I purchased a Maxi Cosi Titan child car safety seat. The head piece broke and was sent back to Maxi Cosi for repair. Based on their response, I purchased a second seat. My reason was that as a foster carer, keeping other people’s children safe whilst in our care is paramount.

In 2021 both seats failed in exactly the same way i.e. the head piece broke. Once again I sent these seats for repair. Once again, the repair was carried out. At this point I was very happy with the service once again.

In April 2023 the head piece of seat broke in the same way once again. I was asked to pay £90.00 for the repair as the seat was no longer under guarantee. The cost of a new seat is £189.99.

I couldn’t bring myself to scrap the seat as the rest of the seat was still in good condition. Subsequent reading of their web site revealed that repairs do not extend the warranty. So, I reluctantly paid this even though the cost of a new seat was just over double this.

I have written to the CEO Mr Ingmar VAN DEN BERG but as yet have had no response. In conclusion I am appalled that a 3 time failure of a safety product is not considered a subject of recall and redesign by Maxi Cosi

Bought a Maxi Cosi Kore Pro for my daughter when she was 4. In two years became unusable.
It is not adapted to a growing kid, as the cover is constantly pilling off from the backrest as by design it becomes wider in shape. It's basically a course to use it, when she is almost 6.

Maxi Cosi don't give a damn, because your warranty is expired in two years, while they don't recognise its faulty design. They hide in the bushes, when you write them, and don't bother responding, after their standard comments on their site.

Bad company, bad design, bad user experience,
If I had the time, I would go thermonuclear on them.

I contacted Maxi-Cosi to order a replacement part on Aug 24th and paid via a payment link they sent me.

As of 15th Sep I have still not received the part. I've been in contact with their customer support throughout this time who have given me lots of explanations for the delay and delivery estimates, none of which have been met.

I am now stuck in a loop where whenever I contact Maxi-Cosi, they tell me the item will arrive the following day. When it doesn't arrive I contact them again and they tell me it will arrive the next day, etc...

A complete waste of time and money. Avoid!

Do Not purchase from Maxi cosi. Bought a car seat - Maxi cosi Beryl approx 38 months ago , has been installed in our vehicle since this date with a toddler using it < 3days per week , he has now moved into a bigger booster and so as I was about to give it to his younger sister to use decided to wash the cover. More than horrified when took the cover off it to wash for the first time to find styrofoam cracked all the way through on one side of seat despite never having been in an accident nor the seat having been dropped. Seat now unsafe and useless …placed a review on their site as would not recommend or buy from them ever again, clearly flimsy product and I’m aware the seat in question now also gets a poor review on which.com which it didn’t at the time of purchase … disappointingly of course they refuse to publish this review as they only want to post positive reviews thus misleading parents. Please proceed with caution !!!