Maxi-Cosi UK Bewertungen 

Worst customer service

You can not get a reply from customer service, and when you do they just close the chat and ignore you

Products sold do not match product videos

Hello. Can you explain the meaning of your warranty for a period of 24 months for your pushchairs. I bought a Maxi-Cosi Gia pushchair for my child through amazon, the child was 2 years old at the time, but after 8 months both support bars broke (the child was 3 years old at the time, weight about 17kg) . I sent you proof of purchase and pictures of what happened. You replied that "The extensive damage highlighted does not represent a manufacturing defect." ?! What did you mean by that? I was carrying a child in a pushchair, and to overcome the obstacle I lifted the pram, it rested on the rear wheels and support bars, and you want to say that such loads are not foreseen in the operation of this pushchair ? And that such damage is a consequence of the high quality of your product? And if a child was injured?

DO NOT BUY DIRECT FROM MAXI COSI!!

I have never experienced such terrible customer service as we have have done with Maxi COSI. We placed an order and we’re told to expect delivery in 2-4 days and after 12 days we are still yet to receive part of our order. They have no telephone number to speak to a human, they have no email address, the only way to contact is via an online form which they don’t respond to. I finally managed to get in contact with someone via Facebook but only after leaving a bad review there. When they did finally speak to me they just blamed a despatch delay and said I’d have to wait for a further 1-2 days before it was even despatched. At one point they even shared with me someone else’s name, address and telephone number for an order that wasn’t mine, surely a huge GDPR leak?!
One item in our order was delivered after 9 days and they then got in touch to say, good news your order has arrived with you. I’m they have yet to acknowledge that we are still missing part of the order.
I would steer clear from buying from maxi COSI direct unless you want to risk your baby’s safety and your money!
Terrible customer service and still no resolve!

Bought a pram for another company and they did not provide the adapters that should have come with the pram. I dealt with Nichola in the customer care team who was so helpful & went out of her way to make sure I had the correct items and send the missing part free of change. Thank you

Service clients desastreux, cela fait des jours que j'attend un remboursement et toujours rien.

Bonjour,

Je confirme que l'ensemble du groupement dorel n'est pas très commercial. J'ai contacte le service le 6 juin 2023 concernant la disponibilité du produit emerald. J'ai eu un retour le 9 juin 2023 pour m'indiquer qui n'avait pas d'information concernant le retour de disponibilité de l'article. Le 15 juin 2023 je reçois un mail m'informant de la disponibilité du produit. Cependant entre temps j'ai acheté 2 de ses siège dans une boutique de la marque Maxi Cosi dans le 78 demande 11 juin 2023. Le service commercial inexistant fidélisation de leur client inexistant aussi.
Je leur fais un retour de mon expérience future client qui n'est pas à la hauteur d'une simple demande. Qui donc m'a fait perdre 40€ ! Et quand je leur demande un geste commercial puisque leur service en interne n'a pas su donner une information correct. Ils m'ont fait un retour négatif. Entreprise mal géré des la commercialisation des leurs produits jusqu'au service après vente d'après beaucoup de clients de la marque.

Pram chassis broken the wheels jamming and visibly loose rattling along. Contacted maxi cosi and told they can’t send out replacement wheels so il be without my pram for maximum 3-5 working days! DPD collected it and I’ve heard nothing since then! I’ve had no confirmation it was received or updates on repair. It’s now been 11 days. I’ve contacted customer services and they just don’t reply. Appalling customer services and company to deal with. Such a big well known brand that you would expect to have good after care but it is the opposite. WILL I EVER GET MY PRAM BACK MAXI COSI. Horrendous company!!!!!!!!!!!

Like many others, I should have checked Trustpilot first... Missing order items and no communication or response to my mails from Maxi-Cosi. No contact number advertised. Very poor company in what is a very stressful time from most families.

I would avoid this company in future.

Maxi Cosi failed to deliver my item through their third party. Promised that the item would be re-sent out to me immediately. Since then have had no response and no item. They are ignoring me and keeping my money without sending me the product or refunding me. Terrible company to deal with.

Having managed to find a customer care number they still have a ridiculous recorded message about "protecting their colleagues so they won't be taking calls". Just another company exploiting its customers and a pandemic which is very much over to provide rubbish service.

I’ve returned an item and I am still chasing refund money. It’s more than 3 weeks now. Very unprofessional and disappointing

Poussette Lila CP achetée en juillet 2021 pour un bébé né en décembre 2021. En juillet 2022 poussette inutilisable, pièce défaillante. On rentre en contact avec le SAV du site revendeur, qui harcèle le SAV Maxi-Cosi. Nous sommes en Mars 2023. Ça fait 8 mois que notre poussette est inutilisable avec un bébé de 15 mois à ce jour. Je déconseille très fortement Maxi-Cosi. Je n'achèterai plus chez eux, et je ferais en sorte que mes proches fassent de même. Au prix de la poussette c'est scandaleux.

Purchased a Maxi Cosi Lara 2 stroller from Amazon in November 2022.
Ist used the product on our extended holiday in Thailand which started 16 January 2023. Less than 3 weeks later the cushion seat where our baby sits is falling apart. In doing so causing a possibility of a dangerous safety issue.
We contacted Maxi Cosi u.k regarding this issue on 19 February 2023. To date after 2 emails sent to their “supposedly” customer service email address.
NO contact from Maxi Cosi whatsoever! Non existent after sales customer service! DO NOT PURCHASE FROM THIS COMPANY- there warranty / guarantee means nothing!!!

Bad products, worse customer service.
We purchased a Maxi-Cosi bundle at a baby show prior to our child's arrival. Car seat, swivel base and pram that converted from a bassinet to a stroller. The car seat and base fine, no issues. The pram is a different matter... after less than 3 months of use the handle bar went saggy on one side, we followed instructions to resolve and no luck. This was returned and a replacement sent out...which took 14 days in total! So we're unable to use it for some time which is ridiculous. The replacement has now broken in exactly the same way less than 2 months later so its clearly a design/build problem. We have asked for a full refund but are being told no they will just fix or replace it... this is a joke. The item is clearly defective and not fit for purpose and we are well within rights to get a refund. Avoid this brand like the plauge.

Absolutely disgusting customer service for such a big brand! So disappointed. Bought the new maxi cosi coral 360 and I can’t use the carry strap that cost a extra £50 on top of the car seat as a part has snapped off. It’s unsafe to use this way! What a waste of money. No customer phone line?? And dont answer emails! MAXI COSI you want to be ashamed of yourself, can’t respond to your paying customers but yet they post on Instagram and Facebook on a daily basis and ignore your messages and comments on their posts! Daylight robbery

Wow - our experience has been so different to the most recent reviews. Contacted maxi-cosi regarding a fault on our pushchair, which was out of warranty, but not by much. Maxi-Cosi requested a video of the fault and agreed to replace the pushchair once viewed. There was a slight delay in receiving this, but this was due to the Christmas break so completely understandable. We have used customer service previously and received great service then too. Can't fault at all based on our experiences and would even class it as great customer experience.

I have exactly the same experience! 2-4 days delivery! Nothing yet and it’s been over a week! How do I cancel?

Lamantable. Des mois d'attente pour changer une pièce défectueuse. Je n'ai toujours pas eu de réponse. Service après vente inexistant. Message automatique lors de la demande puis impossibilité de relancer par mail sans ouvrir un deuxième dossier.
Je n'achèterai plus rien de cette marque et j'emploierai mon temps à déconseillé les futurs parents d'acheter ces produits.

Awful experience with this website. AVOID.
We wanted a new car seat and thought it best to go direct to the official website.. how wrong we were! After a week of not hearing anything about our order that was supposed to take 2-4 days to deliver, we went to our bank and cancelled the payment. Not impressed. I emailed the form on the website several times and got no response, not even sure anyone works there!
Don’t buy from here, we’re going to John Lewis now to get the same car seat.

I should have checked TrustPilot first as I do always. The delivery is taking too long. I have ordered this last week and they haven't at least shipped it yet (as of Friday this week). Therefore, I chose to cancel my order. When I contacted them 2 days ago through their website, they have just sent me a very standard response that looks like another automated response.

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Thank you for your email regarding your recent order. We wish you a very Happy New Year.

Due to excessive pressures on couriers and Christmas bank holiday closures, we are experiencing some short delays with dispatch and we are working exceptionally hard to resolve this. Please be reassured that all orders are being picked and dispatched as quickly as possible and you will receive tracking via text message as soon as your order has left us.

We apologise for any inconvenience this may cause. If you have any questions in the meantime, please feel free to ask.
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However, the cancellation process was easy and I got a quick response with a confirmation. It's sad because we have all maxi-cosy products (pram and other car seats) that never gave any trouble since 2017. But this wouldn't have arrived by the date I wanted it.

Aucun suivit !
Poussette trio achetée en février 2022 , Bébé né en Mai 2022 , poussette partie en SAV en Aout... nous sommes en Janvier 2023 toujours pas de nouvelle de la poussette !!! UNE HONTE !!!
Mon bébé aura utilisé sa poussette à peine 3 mois ... je vais recevoir (si je la reçois une jour la nouvelle) quand mon fils marchera donc j'aurai acheté une poussette pour rien... MERCI MAXI COSY - BEBE CONFORT !!!
Poussette bas de gamme = service bas de gamme !!!!
JE NE RECOMMANDE ABSOLUMENT PAS LA MARQUE MAXI COSY - BEBE CONFORT
Cordialement