Maxi-Cosi UK Bewertungen 

I do not recommend their products. After I bought and used some week their children's wheelchair appeared with the front wheel problem that was stuck. I tried to replace the product and it was supposed to upload video with proof of my video that lasted 20 seconds I couldn't upload because it was too big. did not want to replace the product or to return the money

Absolutely impossible to get a refund for a product. They use the returns service durell who do not show up and have no contact details to rearrange. This has took almost 4 weeks to organise.

My Maxi-Cosi Lara2 unfortunately broke. The team at Maxi-Cosi couldn’t be anymore helpful. They arranged for my old one to be collected and replaced it with a brand new stroller. My stroller was 12 months old at the time of failure however there 24 month warranty covered everything.

I do not recommend the brand, terrible service and low quality brand. I bought a defective stroller and they asked me for 3 days to fix it, it's been almost a month and nothing, they don't give me any feedback or position, I have a 3-month-old baby and it would be impossible to go all that time without it, I had to buy another one

J'utilise la poussette Zelia 3 depuis un peu moins d'un an, sachant que jusqu'a l'âge des 5/6 mois de mon fils je n'est utilisé que le cosi tant en poussette que dans la voiture. Bébé à grandit et s'assoit je decide donc d'installer la nacelle en assise afin qu'il puisse être plus a l'aise. Cela fait seulement 4 mois que j'utilise la nacelle et celle ci est littéralement en train de se déchirer je ne peut plus mettre mon fils a l'intérieur.
JE contacte donc le service après vente et ils ont le culot de me dire que la qualité du tissus n'est pas prit en charge dans la garantie que c'est du a l'usure du produit !!!!!!!!!!!

De plus les roues ne fonctionne pas correctement quasiment depuis le début (bloque au moment de tourné, ne se remette pas droit etc...)

Marque a ne pas acheter si vous voulez de la qualité !!

Achat d’une base isofix et de la poussette trio Zelia le 20/07/24.

Le 31/07/24, je contacte le service client car la base n’a pas été livrée. Le temps que Maxi Cosi me renvoie celle ci, nous trouvons une autre solution et par conséquent nous n’en avons plus l’utilité. J’obtiens donc (non sans mal) une étiquette de renvoi le 07/08/24 et leur demande un remboursement de cette fameuse base.

Maxi Cosi reçoit le carton mi août (carton impeccable puisque nous ne l’avions pas ouvert). Je les appelle, les contacte pour savoir quand aura lieu le remboursement. On me promet que le montant sera versé au plus tard début septembre.

Aujourd’hui, 03/10/24, j’attends toujours malgré des 10aines de messages, d’échanges et de nombreuses relances! Des promesses, des promesses… mais aucune action! C’est honteux… du vol!

Parlons produits, le trio est pratique mais on comprend la différence de prix avec d’autres marques ou d’autres modèles lorsque l’on voit la qualité. Le protège soleil de notre nacelle par exemple n’a jamais tenu…

Je ne vous conseille pas de passer directement par le site de Maxi Cosi si vous ne voulez pas perdre votre temps

We are onto our third child with the Adorra pram set. The front wheels had become a little bit wobbly so I spoke with Maxi Cosi who sent two new front wheels for free. It’s like having a new pram!

HONTEUX

Des centaines d'euros dépensés chez Maxi Cosi. Le retour de 2 articles est validé le 08.08 et aujourd'hui le 16.08, toujours aucuns remboursement et Maxi Cosi me menace de me retourner les articles.

J'ai aussi acheter la poussette FAME à 1200 euros. Et la batterie externe est lamentable, elle ne tient pas.

Passez votre chemin !

Test Anita I want to see where this goes, simple click to write review

Fast delivery and product in good state

I would not recommend purchasing from Maxi Cosi, I bought a stroller and car seat from them for my new born baby. After only 12 weeks of minimal use of the stroller (I babywear a lot) the brakes became stuck on leaving me stranded with my baby. Maxi cosi were extremely unhelpful in resolving the matter only offering a repair which would require me being without a pram for an extended period of time. They were also unapologetic and slow in their communication with me.

Strongly advise to avoid buying from these. Stroller broke within 3 months and customer service are keep claiming it’s being sent to the handler and then never doing anything about it. They claim repairs are done within a few working days but they haven’t even read our case after a week and multiple times calling up about it.

If I could rate less than 1 star I would. I didn't realise such a huge brand has such poor customer service until I actually needed some service! It's taken a month of back and forth emails with slow replies in between to get an issue sorted. Bad communication and couriers being booked to my home address without any notice. Telephone line is only open until 1pm and cuts you off after 10 mins of waiting.

No customer service! I have contacted them, I am waiting and I have no answer. I was charged even though the order was cancelled. Do not hesitate to make a chargeback with your bank if you have a problem, it's the only solution. Find out more (declare it an unacceptable or general product and you'll be refund).

Bought a maxi cosy titan brand new £180, used it for less than 2 years for my son, I knocked the head rest while strapping him in one day and the polystyrene has snapped, I contacted maxi cosy to get new polystyrene headrest sent to me to be told it's £90 And I need to send the seat back to have it fixed. £90 for polystyrene 🤷🤷. Seat was meant to be for my second child to use as we kept it clean and in good condition but now it's for the bin apparently, appalling quality and service. These reviews on here speak volumes aswell 😭😭

Une honte, aucun service client. Ça joue la montre, ça ne répond pas aux mails, au téléphone ce n’est pas mieux. On reste sans solution et surtout sans poussette car cassée au bout de 8mois!!!

Offers discount code and makes out that its available on all products then find out not valid on pro products. Clearly a breach of trust

Update: I’ve unsubscribed twice and yet still receive emails

Méfiez vous de cette marque
Mauvaise qualité
Et un service après vente catastrophique
Poussette acheté à 500 balle en garantie s est endommagé et après un galère il m ont envoyé un châssis endommagé d occasion
0/10

We bought the Maxi-Cosi Iora Air. Horrible and unsafe for infants! The crib inside is not leveled and therefore the newborn rolls to the front of the co-sleeper, where no mesh is present, posing an additional high risk. We contacted Maci-Cosi about how to level up to flat surface but to no avail. And we are not an isolated case! After noticing the issue, we searched online and found the issue was risen several years before! Cannot believe the co-sleeper is available for purchase! And for a hefty price! Beware!

Fantastic customer service. We have the maxi-cosi Car seat, which having only been five months old Developed a fault where the foam had come loose in the seat. After a quick online chat and email with the video of the problem, a brand-new car seat has been sent to us today no hassle at all. The baby is very comfortable in the Car seat, wouldn’t hesitate to recommend them to others.